A cmcomplimentsyou while onthe call.Used activeshare toschedule apayment.Used activeshare toenroll a cminto DPAY.Chatty cm!Have a callover 20minutes!Deferredpaymentfor CMUsed afriendly tonethroughoutthe entirecall.Used activeshare tosend/reviewa statement.DPAYenrolledafterrebuttalUsed activeshare tosend apaymentconfirmationOffered toschedulepaymentwith cbb.Calmeddown a cmwho wasupset.Asked probingquestions fora cm whoclaimshardshipEnrolled cminto temp.reliefprogram(6m)Informed cmthat they canset up alerts fortheir paymentonline.Sent anadverseactionletterAsked foralladditionalnumbersCm asksyou toenroll intoDPAYAcknowledgedcm repeatedly.3 dpaysin oneday!After enrollinginto a program,told cm that theycant track theirprogress online.Informed cmabout theirCBB orexplainedhow it works.Used activeshare for twocalls in oneday.Used activeshare toprocessdebit cardpaymentIf a CM is notregisteredonline,encouragedthem to do so.A cmcomplimentsyou while onthe call.Used activeshare toschedule apayment.Used activeshare toenroll a cminto DPAY.Chatty cm!Have a callover 20minutes!Deferredpaymentfor CMUsed afriendly tonethroughoutthe entirecall.Used activeshare tosend/reviewa statement.DPAYenrolledafterrebuttalUsed activeshare tosend apaymentconfirmationOffered toschedulepaymentwith cbb.Calmeddown a cmwho wasupset.Asked probingquestions fora cm whoclaimshardshipEnrolled cminto temp.reliefprogram(6m)Informed cmthat they canset up alerts fortheir paymentonline.Sent anadverseactionletterAsked foralladditionalnumbersCm asksyou toenroll intoDPAYAcknowledgedcm repeatedly.3 dpaysin oneday!After enrollinginto a program,told cm that theycant track theirprogress online.Informed cmabout theirCBB orexplainedhow it works.Used activeshare for twocalls in oneday.Used activeshare toprocessdebit cardpaymentIf a CM is notregisteredonline,encouragedthem to do so.

Team Rinard/Zito - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. A cm compliments you while on the call.
  2. Used active share to schedule a payment.
  3. Used active share to enroll a cm into DPAY.
  4. Chatty cm! Have a call over 20 minutes!
  5. Deferred payment for CM
  6. Used a friendly tone throughout the entire call.
  7. Used active share to send/review a statement.
  8. DPAY enrolled after rebuttal
  9. Used active share to send a payment confirmation
  10. Offered to schedule payment with cbb.
  11. Calmed down a cm who was upset.
  12. Asked probing questions for a cm who claims hardship
  13. Enrolled cm into temp. relief program (6m)
  14. Informed cm that they can set up alerts for their payment online.
  15. Sent an adverse action letter
  16. Asked for all additional numbers
  17. Cm asks you to enroll into DPAY
  18. Acknowledged cm repeatedly.
  19. 3 dpays in one day!
  20. After enrolling into a program, told cm that they cant track their progress online.
  21. Informed cm about their CBB or explained how it works.
  22. Used active share for two calls in one day.
  23. Used active share to process debit card payment
  24. If a CM is not registered online, encouraged them to do so.