(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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After enrolling into a program, told cm that they cant track their progress online.
A cm compliments you while on the call.
Deferred payment for CM
Sent an adverse action letter
3 dpays in one day!
Calmed down a cm who was upset.
Used active share to send/review a statement.
Used a friendly tone throughout the entire call.
Offered to schedule payment with cbb.
Informed cm that they can set up alerts for their payment online.
Used active share for two calls in one day.
Informed cm about their CBB or explained how it works.
Used active share to schedule a payment.
Cm asks you to enroll into DPAY
DPAY enrolled after rebuttal
Used active share to enroll a cm into DPAY.
Asked for all additional numbers
Chatty cm! Have a call over 20 minutes!
Enrolled cm into temp. relief program (6m)
Used active share to send a payment confirmation
Acknowledged cm repeatedly.
Asked probing questions for a cm who claims hardship
Used active share to process debit card payment
If a CM is not registered online, encouraged them to do so.
