Used activeshare toenroll a cminto DPAY.Chatty cm!Have a callover 20minutes!Asked foralladditionalnumbersUsed activeshare for twocalls in oneday.Offered toschedulepaymentwith cbb.A cmcomplimentsyou while onthe call.Used activeshare tosend apaymentconfirmationIf a CM is notregisteredonline,encouragedthem to do so.Enrolled cminto temp.reliefprogram(6m)Informed cmthat they canset up alerts fortheir paymentonline.Deferredpaymentfor CMUsed activeshare toschedule apayment.After enrollinginto a program,told cm that theycant track theirprogress online.Informed cmabout theirCBB orexplainedhow it works.Sent anadverseactionletterUsed afriendly tonethroughoutthe entirecall.3 dpaysin oneday!DPAYenrolledafterrebuttalAsked probingquestions fora cm whoclaimshardshipCalmeddown a cmwho wasupset.Used activeshare toprocessdebit cardpaymentUsed activeshare tosend/reviewa statement.Cm asksyou toenroll intoDPAYAcknowledgedcm repeatedly.Used activeshare toenroll a cminto DPAY.Chatty cm!Have a callover 20minutes!Asked foralladditionalnumbersUsed activeshare for twocalls in oneday.Offered toschedulepaymentwith cbb.A cmcomplimentsyou while onthe call.Used activeshare tosend apaymentconfirmationIf a CM is notregisteredonline,encouragedthem to do so.Enrolled cminto temp.reliefprogram(6m)Informed cmthat they canset up alerts fortheir paymentonline.Deferredpaymentfor CMUsed activeshare toschedule apayment.After enrollinginto a program,told cm that theycant track theirprogress online.Informed cmabout theirCBB orexplainedhow it works.Sent anadverseactionletterUsed afriendly tonethroughoutthe entirecall.3 dpaysin oneday!DPAYenrolledafterrebuttalAsked probingquestions fora cm whoclaimshardshipCalmeddown a cmwho wasupset.Used activeshare toprocessdebit cardpaymentUsed activeshare tosend/reviewa statement.Cm asksyou toenroll intoDPAYAcknowledgedcm repeatedly.

Team Rinard/Zito - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used active share to enroll a cm into DPAY.
  2. Chatty cm! Have a call over 20 minutes!
  3. Asked for all additional numbers
  4. Used active share for two calls in one day.
  5. Offered to schedule payment with cbb.
  6. A cm compliments you while on the call.
  7. Used active share to send a payment confirmation
  8. If a CM is not registered online, encouraged them to do so.
  9. Enrolled cm into temp. relief program (6m)
  10. Informed cm that they can set up alerts for their payment online.
  11. Deferred payment for CM
  12. Used active share to schedule a payment.
  13. After enrolling into a program, told cm that they cant track their progress online.
  14. Informed cm about their CBB or explained how it works.
  15. Sent an adverse action letter
  16. Used a friendly tone throughout the entire call.
  17. 3 dpays in one day!
  18. DPAY enrolled after rebuttal
  19. Asked probing questions for a cm who claims hardship
  20. Calmed down a cm who was upset.
  21. Used active share to process debit card payment
  22. Used active share to send/review a statement.
  23. Cm asks you to enroll into DPAY
  24. Acknowledged cm repeatedly.