(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Sent an adverse action letter
Enrolled cm into temp. relief program (6m)
Informed cm about their CBB or explained how it works.
Informed cm that they can set up alerts for their payment online.
Deferred payment for CM
After enrolling into a program, told cm that they cant track their progress online.
Chatty cm! Have a call over 20 minutes!
If a CM is not registered online, encouraged them to do so.
Offered to schedule payment with cbb.
Cm asks you to enroll into DPAY
Used a friendly tone throughout the entire call.
Acknowledged cm repeatedly.
Used active share for two calls in one day.
Used active share to enroll a cm into DPAY.
Asked probing questions for a cm who claims hardship
