(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Used active share to enroll a cm into DPAY.
Asked probing questions for a cm who claims hardship
Used active share to schedule a payment.
Asked for all additional numbers
Used a friendly tone throughout the entire call.
Used active share to send/review a statement.
Enrolled cm into temp. relief program (6m)
Informed cm about their CBB or explained how it works.
After enrolling into a program, told cm that they cant track their progress online.
Acknowledged cm repeatedly.
Sent an adverse action letter
Deferred payment for CM
Used active share for two calls in one day.
Cm asks you to enroll into DPAY
Offered to schedule payment with cbb.
Used active share to process debit card payment
DPAY enrolled after rebuttal
A cm compliments you while on the call.
If a CM is not registered online, encouraged them to do so.
Used active share to send a payment confirmation
3 dpays in one day!
Calmed down a cm who was upset.
Chatty cm! Have a call over 20 minutes!
Informed cm that they can set up alerts for their payment online.
