(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Used active share to schedule a payment.
Offered to schedule payment with cbb.
After enrolling into a program, told cm that they cant track their progress online.
3 dpays in one day!
Used a friendly tone throughout the entire call.
Calmed down a cm who was upset.
Chatty cm! Have a call over 20 minutes!
Asked probing questions for a cm who claims hardship
Asked for all additional numbers
Acknowledged cm repeatedly.
Enrolled cm into temp. relief program (6m)
Informed cm about their CBB or explained how it works.
Informed cm that they can set up alerts for their payment online.
Used active share for two calls in one day.
Used active share to send a payment confirmation
Used active share to send/review a statement.
Sent an adverse action letter
Deferred payment for CM
Used active share to enroll a cm into DPAY.
Used active share to process debit card payment
If a CM is not registered online, encouraged them to do so.
