Asked foralladditionalnumbersEnrolled cminto temp.reliefprogram(6m)Informed cmthat they canset up alerts fortheir paymentonline.Asked probingquestions fora cm whoclaimshardshipDeferredpaymentfor CMUsed activeshare tosend/reviewa statement.Used activeshare toenroll a cminto DPAY.After enrollinginto a program,told cm that theycant track theirprogress online.Used activeshare tosend apaymentconfirmationIf a CM is notregisteredonline,encouragedthem to do so.Used activeshare toschedule apayment.Used activeshare toprocessdebit cardpaymentAcknowledgedcm repeatedly.Chatty cm!Have a callover 20minutes!DPAYenrolledafterrebuttalInformed cmabout theirCBB orexplainedhow it works.A cmcomplimentsyou while onthe call.Used activeshare for twocalls in oneday.Sent anadverseactionletterCalmeddown a cmwho wasupset.3 dpaysin oneday!Offered toschedulepaymentwith cbb.Used afriendly tonethroughoutthe entirecall.Cm asksyou toenroll intoDPAYAsked foralladditionalnumbersEnrolled cminto temp.reliefprogram(6m)Informed cmthat they canset up alerts fortheir paymentonline.Asked probingquestions fora cm whoclaimshardshipDeferredpaymentfor CMUsed activeshare tosend/reviewa statement.Used activeshare toenroll a cminto DPAY.After enrollinginto a program,told cm that theycant track theirprogress online.Used activeshare tosend apaymentconfirmationIf a CM is notregisteredonline,encouragedthem to do so.Used activeshare toschedule apayment.Used activeshare toprocessdebit cardpaymentAcknowledgedcm repeatedly.Chatty cm!Have a callover 20minutes!DPAYenrolledafterrebuttalInformed cmabout theirCBB orexplainedhow it works.A cmcomplimentsyou while onthe call.Used activeshare for twocalls in oneday.Sent anadverseactionletterCalmeddown a cmwho wasupset.3 dpaysin oneday!Offered toschedulepaymentwith cbb.Used afriendly tonethroughoutthe entirecall.Cm asksyou toenroll intoDPAY

Team Rinard/Zito - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Asked for all additional numbers
  2. Enrolled cm into temp. relief program (6m)
  3. Informed cm that they can set up alerts for their payment online.
  4. Asked probing questions for a cm who claims hardship
  5. Deferred payment for CM
  6. Used active share to send/review a statement.
  7. Used active share to enroll a cm into DPAY.
  8. After enrolling into a program, told cm that they cant track their progress online.
  9. Used active share to send a payment confirmation
  10. If a CM is not registered online, encouraged them to do so.
  11. Used active share to schedule a payment.
  12. Used active share to process debit card payment
  13. Acknowledged cm repeatedly.
  14. Chatty cm! Have a call over 20 minutes!
  15. DPAY enrolled after rebuttal
  16. Informed cm about their CBB or explained how it works.
  17. A cm compliments you while on the call.
  18. Used active share for two calls in one day.
  19. Sent an adverse action letter
  20. Calmed down a cm who was upset.
  21. 3 dpays in one day!
  22. Offered to schedule payment with cbb.
  23. Used a friendly tone throughout the entire call.
  24. Cm asks you to enroll into DPAY