Asked foralladditionalnumbersAsked probingquestions fora cm whoclaimshardshipUsed activeshare toschedule apayment.3 dpaysin oneday!Used afriendly tonethroughoutthe entirecall.Enrolled cminto temp.reliefprogram(6m)Sent anadverseactionletterDeferredpaymentfor CMUsed activeshare toenroll a cminto DPAY.After enrollinginto a program,told cm that theycant track theirprogress online.A cmcomplimentsyou while onthe call.Informed cmabout theirCBB orexplainedhow it works.Chatty cm!Have a callover 20minutes!DPAYenrolledafterrebuttalAcknowledgedcm repeatedly.Offered toschedulepaymentwith cbb.Informed cmthat they canset up alerts fortheir paymentonline.Used activeshare tosend/reviewa statement.Used activeshare for twocalls in oneday.Used activeshare tosend apaymentconfirmationCm asksyou toenroll intoDPAYUsed activeshare toprocessdebit cardpaymentCalmeddown a cmwho wasupset.If a CM is notregisteredonline,encouragedthem to do so.Asked foralladditionalnumbersAsked probingquestions fora cm whoclaimshardshipUsed activeshare toschedule apayment.3 dpaysin oneday!Used afriendly tonethroughoutthe entirecall.Enrolled cminto temp.reliefprogram(6m)Sent anadverseactionletterDeferredpaymentfor CMUsed activeshare toenroll a cminto DPAY.After enrollinginto a program,told cm that theycant track theirprogress online.A cmcomplimentsyou while onthe call.Informed cmabout theirCBB orexplainedhow it works.Chatty cm!Have a callover 20minutes!DPAYenrolledafterrebuttalAcknowledgedcm repeatedly.Offered toschedulepaymentwith cbb.Informed cmthat they canset up alerts fortheir paymentonline.Used activeshare tosend/reviewa statement.Used activeshare for twocalls in oneday.Used activeshare tosend apaymentconfirmationCm asksyou toenroll intoDPAYUsed activeshare toprocessdebit cardpaymentCalmeddown a cmwho wasupset.If a CM is notregisteredonline,encouragedthem to do so.

Team Rinard/Zito - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Asked for all additional numbers
  2. Asked probing questions for a cm who claims hardship
  3. Used active share to schedule a payment.
  4. 3 dpays in one day!
  5. Used a friendly tone throughout the entire call.
  6. Enrolled cm into temp. relief program (6m)
  7. Sent an adverse action letter
  8. Deferred payment for CM
  9. Used active share to enroll a cm into DPAY.
  10. After enrolling into a program, told cm that they cant track their progress online.
  11. A cm compliments you while on the call.
  12. Informed cm about their CBB or explained how it works.
  13. Chatty cm! Have a call over 20 minutes!
  14. DPAY enrolled after rebuttal
  15. Acknowledged cm repeatedly.
  16. Offered to schedule payment with cbb.
  17. Informed cm that they can set up alerts for their payment online.
  18. Used active share to send/review a statement.
  19. Used active share for two calls in one day.
  20. Used active share to send a payment confirmation
  21. Cm asks you to enroll into DPAY
  22. Used active share to process debit card payment
  23. Calmed down a cm who was upset.
  24. If a CM is not registered online, encouraged them to do so.