(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Sent an adverse action letter
Asked for all additional numbers
Acknowledged cm repeatedly.
A cm compliments you while on the call.
Used a friendly tone throughout the entire call.
DPAY enrolled after rebuttal
Offered to schedule payment with cbb.
Used active share to process debit card payment
3 dpays in one day!
Used active share to send/review a statement.
If a CM is not registered online, encouraged them to do so.
Informed cm that they can set up alerts for their payment online.
Chatty cm! Have a call over 20 minutes!
Asked probing questions for a cm who claims hardship
Informed cm about their CBB or explained how it works.
Enrolled cm into temp. relief program (6m)
Deferred payment for CM
Used active share to schedule a payment.
Used active share to enroll a cm into DPAY.
Calmed down a cm who was upset.
After enrolling into a program, told cm that they cant track their progress online.
