This bingo card has a free space and 24 words: You'll need to open a SR, We have an issue., What's the setup again?, Is that in Houston?, What's the ETA on that?, We'll need to re-run that, That is not an acceptable answer, It should be a core competency of the PBM, Which LOBs does this effect?, We need to escalate this, What's the impact?, stop the bleeding, Sorry I'm late, Sorry, I was on mute, Sorry, go ahead, When will I receive payment?, Approval Requested / Received, Where are my reports?, Sorry guys, I've got to jump to another call, Let me search my email, (sound of someone typing furiously), Is ___ on the call?, We're custom / need an exception and (crying baby or barking dog).
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