What'sthe ETAon that?Let mesearchmy emailWhen willI receivepayment?WhichLOBsdoes thiseffect?What'sthe setupagain?Sorry, Iwas onmuteWe havean issue.That is notanacceptableanswer(cryingbaby orbarkingdog)Whereare myreports?ApprovalRequested/ ReceivedSorry,goaheadIt should bea corecompetencyof the PBMYou'llneed toopen aSRWhat'stheimpact?We'll needto re-runthatWe needtoescalatethisstop thebleedingIs ___on thecall?We'recustom /need anexception(sound ofsomeonetypingfuriously)SorryI'm lateIs that inHouston?Sorry guys,I've got tojump toanother callWhat'sthe ETAon that?Let mesearchmy emailWhen willI receivepayment?WhichLOBsdoes thiseffect?What'sthe setupagain?Sorry, Iwas onmuteWe havean issue.That is notanacceptableanswer(cryingbaby orbarkingdog)Whereare myreports?ApprovalRequested/ ReceivedSorry,goaheadIt should bea corecompetencyof the PBMYou'llneed toopen aSRWhat'stheimpact?We'll needto re-runthatWe needtoescalatethisstop thebleedingIs ___on thecall?We'recustom /need anexception(sound ofsomeonetypingfuriously)SorryI'm lateIs that inHouston?Sorry guys,I've got tojump toanother call

SH** THE CST TEAM SAYS AND HEARS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. What's the ETA on that?
  2. Let me search my email
  3. When will I receive payment?
  4. Which LOBs does this effect?
  5. What's the setup again?
  6. Sorry, I was on mute
  7. We have an issue.
  8. That is not an acceptable answer
  9. (crying baby or barking dog)
  10. Where are my reports?
  11. Approval Requested / Received
  12. Sorry, go ahead
  13. It should be a core competency of the PBM
  14. You'll need to open a SR
  15. What's the impact?
  16. We'll need to re-run that
  17. We need to escalate this
  18. stop the bleeding
  19. Is ___ on the call?
  20. We're custom / need an exception
  21. (sound of someone typing furiously)
  22. Sorry I'm late
  23. Is that in Houston?
  24. Sorry guys, I've got to jump to another call