We havean issue.You'llneed toopen aSRSorry guys,I've got tojump toanother callIs that inHouston?(sound ofsomeonetypingfuriously)It should bea corecompetencyof the PBMApprovalRequested/ ReceivedIs ___on thecall?Sorry, Iwas onmuteWhat'sthe ETAon that?(cryingbaby orbarkingdog)That is notanacceptableanswerSorryI'm lateWhat'stheimpact?We'recustom /need anexceptionWhen willI receivepayment?Let mesearchmy emailWe'll needto re-runthatWe needtoescalatethisSorry,goaheadWhat'sthe setupagain?WhichLOBsdoes thiseffect?stop thebleedingWhereare myreports?We havean issue.You'llneed toopen aSRSorry guys,I've got tojump toanother callIs that inHouston?(sound ofsomeonetypingfuriously)It should bea corecompetencyof the PBMApprovalRequested/ ReceivedIs ___on thecall?Sorry, Iwas onmuteWhat'sthe ETAon that?(cryingbaby orbarkingdog)That is notanacceptableanswerSorryI'm lateWhat'stheimpact?We'recustom /need anexceptionWhen willI receivepayment?Let mesearchmy emailWe'll needto re-runthatWe needtoescalatethisSorry,goaheadWhat'sthe setupagain?WhichLOBsdoes thiseffect?stop thebleedingWhereare myreports?

SH** THE CST TEAM SAYS AND HEARS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. We have an issue.
  2. You'll need to open a SR
  3. Sorry guys, I've got to jump to another call
  4. Is that in Houston?
  5. (sound of someone typing furiously)
  6. It should be a core competency of the PBM
  7. Approval Requested / Received
  8. Is ___ on the call?
  9. Sorry, I was on mute
  10. What's the ETA on that?
  11. (crying baby or barking dog)
  12. That is not an acceptable answer
  13. Sorry I'm late
  14. What's the impact?
  15. We're custom / need an exception
  16. When will I receive payment?
  17. Let me search my email
  18. We'll need to re-run that
  19. We need to escalate this
  20. Sorry, go ahead
  21. What's the setup again?
  22. Which LOBs does this effect?
  23. stop the bleeding
  24. Where are my reports?