You'llneed toopen aSRWe'll needto re-runthatIs ___on thecall?ApprovalRequested/ ReceivedWe needtoescalatethisSorry guys,I've got tojump toanother callWhereare myreports?stop thebleedingLet mesearchmy emailWhen willI receivepayment?We havean issue.That is notanacceptableanswerIs that inHouston?What'stheimpact?What'sthe setupagain?It should bea corecompetencyof the PBMWhichLOBsdoes thiseffect?We'recustom /need anexception(sound ofsomeonetypingfuriously)SorryI'm lateWhat'sthe ETAon that?Sorry, Iwas onmuteSorry,goahead(cryingbaby orbarkingdog)You'llneed toopen aSRWe'll needto re-runthatIs ___on thecall?ApprovalRequested/ ReceivedWe needtoescalatethisSorry guys,I've got tojump toanother callWhereare myreports?stop thebleedingLet mesearchmy emailWhen willI receivepayment?We havean issue.That is notanacceptableanswerIs that inHouston?What'stheimpact?What'sthe setupagain?It should bea corecompetencyof the PBMWhichLOBsdoes thiseffect?We'recustom /need anexception(sound ofsomeonetypingfuriously)SorryI'm lateWhat'sthe ETAon that?Sorry, Iwas onmuteSorry,goahead(cryingbaby orbarkingdog)

SH** THE CST TEAM SAYS AND HEARS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. You'll need to open a SR
  2. We'll need to re-run that
  3. Is ___ on the call?
  4. Approval Requested / Received
  5. We need to escalate this
  6. Sorry guys, I've got to jump to another call
  7. Where are my reports?
  8. stop the bleeding
  9. Let me search my email
  10. When will I receive payment?
  11. We have an issue.
  12. That is not an acceptable answer
  13. Is that in Houston?
  14. What's the impact?
  15. What's the setup again?
  16. It should be a core competency of the PBM
  17. Which LOBs does this effect?
  18. We're custom / need an exception
  19. (sound of someone typing furiously)
  20. Sorry I'm late
  21. What's the ETA on that?
  22. Sorry, I was on mute
  23. Sorry, go ahead
  24. (crying baby or barking dog)