(cryingbaby orbarkingdog)What'stheimpact?What'sthe ETAon that?We needtoescalatethisSorry guys,I've got tojump toanother callSorryI'm late(sound ofsomeonetypingfuriously)Is ___on thecall?We'll needto re-runthatIt should bea corecompetencyof the PBMIs that inHouston?What'sthe setupagain?That is notanacceptableanswerWhereare myreports?WhichLOBsdoes thiseffect?Sorry, Iwas onmuteWe'recustom /need anexceptionSorry,goaheadYou'llneed toopen aSRstop thebleedingWhen willI receivepayment?We havean issue.ApprovalRequested/ ReceivedLet mesearchmy email(cryingbaby orbarkingdog)What'stheimpact?What'sthe ETAon that?We needtoescalatethisSorry guys,I've got tojump toanother callSorryI'm late(sound ofsomeonetypingfuriously)Is ___on thecall?We'll needto re-runthatIt should bea corecompetencyof the PBMIs that inHouston?What'sthe setupagain?That is notanacceptableanswerWhereare myreports?WhichLOBsdoes thiseffect?Sorry, Iwas onmuteWe'recustom /need anexceptionSorry,goaheadYou'llneed toopen aSRstop thebleedingWhen willI receivepayment?We havean issue.ApprovalRequested/ ReceivedLet mesearchmy email

SH** THE CST TEAM SAYS AND HEARS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. (crying baby or barking dog)
  2. What's the impact?
  3. What's the ETA on that?
  4. We need to escalate this
  5. Sorry guys, I've got to jump to another call
  6. Sorry I'm late
  7. (sound of someone typing furiously)
  8. Is ___ on the call?
  9. We'll need to re-run that
  10. It should be a core competency of the PBM
  11. Is that in Houston?
  12. What's the setup again?
  13. That is not an acceptable answer
  14. Where are my reports?
  15. Which LOBs does this effect?
  16. Sorry, I was on mute
  17. We're custom / need an exception
  18. Sorry, go ahead
  19. You'll need to open a SR
  20. stop the bleeding
  21. When will I receive payment?
  22. We have an issue.
  23. Approval Requested / Received
  24. Let me search my email