Is that inHouston?Sorry, Iwas onmuteWe havean issue.What'stheimpact?SorryI'm latestop thebleedingLet mesearchmy emailWe needtoescalatethisWhen willI receivepayment?We'll needto re-runthat(sound ofsomeonetypingfuriously)That is notanacceptableanswerWhat'sthe setupagain?Is ___on thecall?What'sthe ETAon that?We'recustom /need anexceptionApprovalRequested/ ReceivedSorry guys,I've got tojump toanother callYou'llneed toopen aSRSorry,goaheadIt should bea corecompetencyof the PBMWhichLOBsdoes thiseffect?Whereare myreports?(cryingbaby orbarkingdog)Is that inHouston?Sorry, Iwas onmuteWe havean issue.What'stheimpact?SorryI'm latestop thebleedingLet mesearchmy emailWe needtoescalatethisWhen willI receivepayment?We'll needto re-runthat(sound ofsomeonetypingfuriously)That is notanacceptableanswerWhat'sthe setupagain?Is ___on thecall?What'sthe ETAon that?We'recustom /need anexceptionApprovalRequested/ ReceivedSorry guys,I've got tojump toanother callYou'llneed toopen aSRSorry,goaheadIt should bea corecompetencyof the PBMWhichLOBsdoes thiseffect?Whereare myreports?(cryingbaby orbarkingdog)

SH** THE CST TEAM SAYS AND HEARS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Is that in Houston?
  2. Sorry, I was on mute
  3. We have an issue.
  4. What's the impact?
  5. Sorry I'm late
  6. stop the bleeding
  7. Let me search my email
  8. We need to escalate this
  9. When will I receive payment?
  10. We'll need to re-run that
  11. (sound of someone typing furiously)
  12. That is not an acceptable answer
  13. What's the setup again?
  14. Is ___ on the call?
  15. What's the ETA on that?
  16. We're custom / need an exception
  17. Approval Requested / Received
  18. Sorry guys, I've got to jump to another call
  19. You'll need to open a SR
  20. Sorry, go ahead
  21. It should be a core competency of the PBM
  22. Which LOBs does this effect?
  23. Where are my reports?
  24. (crying baby or barking dog)