Whereare myreports?We needtoescalatethisWe'll needto re-runthat(cryingbaby orbarkingdog)ApprovalRequested/ Receivedstop thebleedingLet mesearchmy emailSorry, Iwas onmuteSorryI'm lateSorry guys,I've got tojump toanother callWhat'stheimpact?(sound ofsomeonetypingfuriously)Is ___on thecall?That is notanacceptableanswerWhat'sthe setupagain?What'sthe ETAon that?WhichLOBsdoes thiseffect?Is that inHouston?You'llneed toopen aSRSorry,goaheadWe havean issue.It should bea corecompetencyof the PBMWe'recustom /need anexceptionWhen willI receivepayment?Whereare myreports?We needtoescalatethisWe'll needto re-runthat(cryingbaby orbarkingdog)ApprovalRequested/ Receivedstop thebleedingLet mesearchmy emailSorry, Iwas onmuteSorryI'm lateSorry guys,I've got tojump toanother callWhat'stheimpact?(sound ofsomeonetypingfuriously)Is ___on thecall?That is notanacceptableanswerWhat'sthe setupagain?What'sthe ETAon that?WhichLOBsdoes thiseffect?Is that inHouston?You'llneed toopen aSRSorry,goaheadWe havean issue.It should bea corecompetencyof the PBMWe'recustom /need anexceptionWhen willI receivepayment?

SH** THE CST TEAM SAYS AND HEARS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Where are my reports?
  2. We need to escalate this
  3. We'll need to re-run that
  4. (crying baby or barking dog)
  5. Approval Requested / Received
  6. stop the bleeding
  7. Let me search my email
  8. Sorry, I was on mute
  9. Sorry I'm late
  10. Sorry guys, I've got to jump to another call
  11. What's the impact?
  12. (sound of someone typing furiously)
  13. Is ___ on the call?
  14. That is not an acceptable answer
  15. What's the setup again?
  16. What's the ETA on that?
  17. Which LOBs does this effect?
  18. Is that in Houston?
  19. You'll need to open a SR
  20. Sorry, go ahead
  21. We have an issue.
  22. It should be a core competency of the PBM
  23. We're custom / need an exception
  24. When will I receive payment?