stop thebleedingWhat'sthe ETAon that?Let mesearchmy emailIt should bea corecompetencyof the PBMWhat'stheimpact?That is notanacceptableanswerWe'recustom /need anexceptionSorry,goaheadYou'llneed toopen aSRWe havean issue.ApprovalRequested/ ReceivedWhichLOBsdoes thiseffect?Whereare myreports?What'sthe setupagain?SorryI'm lateWe needtoescalatethisWe'll needto re-runthat(sound ofsomeonetypingfuriously)When willI receivepayment?(cryingbaby orbarkingdog)Is that inHouston?Is ___on thecall?Sorry, Iwas onmuteSorry guys,I've got tojump toanother callstop thebleedingWhat'sthe ETAon that?Let mesearchmy emailIt should bea corecompetencyof the PBMWhat'stheimpact?That is notanacceptableanswerWe'recustom /need anexceptionSorry,goaheadYou'llneed toopen aSRWe havean issue.ApprovalRequested/ ReceivedWhichLOBsdoes thiseffect?Whereare myreports?What'sthe setupagain?SorryI'm lateWe needtoescalatethisWe'll needto re-runthat(sound ofsomeonetypingfuriously)When willI receivepayment?(cryingbaby orbarkingdog)Is that inHouston?Is ___on thecall?Sorry, Iwas onmuteSorry guys,I've got tojump toanother call

SH** THE CST TEAM SAYS AND HEARS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. stop the bleeding
  2. What's the ETA on that?
  3. Let me search my email
  4. It should be a core competency of the PBM
  5. What's the impact?
  6. That is not an acceptable answer
  7. We're custom / need an exception
  8. Sorry, go ahead
  9. You'll need to open a SR
  10. We have an issue.
  11. Approval Requested / Received
  12. Which LOBs does this effect?
  13. Where are my reports?
  14. What's the setup again?
  15. Sorry I'm late
  16. We need to escalate this
  17. We'll need to re-run that
  18. (sound of someone typing furiously)
  19. When will I receive payment?
  20. (crying baby or barking dog)
  21. Is that in Houston?
  22. Is ___ on the call?
  23. Sorry, I was on mute
  24. Sorry guys, I've got to jump to another call