When willI receivepayment?Is ___on thecall?You'llneed toopen aSRWe'recustom /need anexceptionSorry, Iwas onmuteWhat'stheimpact?We needtoescalatethisThat is notanacceptableanswerLet mesearchmy emailWe havean issue.Sorry,goaheadIs that inHouston?What'sthe setupagain?(cryingbaby orbarkingdog)(sound ofsomeonetypingfuriously)ApprovalRequested/ ReceivedSorryI'm lateWe'll needto re-runthatWhichLOBsdoes thiseffect?It should bea corecompetencyof the PBMSorry guys,I've got tojump toanother callWhereare myreports?stop thebleedingWhat'sthe ETAon that?When willI receivepayment?Is ___on thecall?You'llneed toopen aSRWe'recustom /need anexceptionSorry, Iwas onmuteWhat'stheimpact?We needtoescalatethisThat is notanacceptableanswerLet mesearchmy emailWe havean issue.Sorry,goaheadIs that inHouston?What'sthe setupagain?(cryingbaby orbarkingdog)(sound ofsomeonetypingfuriously)ApprovalRequested/ ReceivedSorryI'm lateWe'll needto re-runthatWhichLOBsdoes thiseffect?It should bea corecompetencyof the PBMSorry guys,I've got tojump toanother callWhereare myreports?stop thebleedingWhat'sthe ETAon that?

SH** THE CST TEAM SAYS AND HEARS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. When will I receive payment?
  2. Is ___ on the call?
  3. You'll need to open a SR
  4. We're custom / need an exception
  5. Sorry, I was on mute
  6. What's the impact?
  7. We need to escalate this
  8. That is not an acceptable answer
  9. Let me search my email
  10. We have an issue.
  11. Sorry, go ahead
  12. Is that in Houston?
  13. What's the setup again?
  14. (crying baby or barking dog)
  15. (sound of someone typing furiously)
  16. Approval Requested / Received
  17. Sorry I'm late
  18. We'll need to re-run that
  19. Which LOBs does this effect?
  20. It should be a core competency of the PBM
  21. Sorry guys, I've got to jump to another call
  22. Where are my reports?
  23. stop the bleeding
  24. What's the ETA on that?