Sorry, Iwas onmuteWe'll needto re-runthatWhat'stheimpact?(sound ofsomeonetypingfuriously)What'sthe ETAon that?It should bea corecompetencyof the PBMYou'llneed toopen aSRWe havean issue.(cryingbaby orbarkingdog)When willI receivepayment?Whereare myreports?Is ___on thecall?Sorry guys,I've got tojump toanother callSorry,goaheadstop thebleedingIs that inHouston?WhichLOBsdoes thiseffect?What'sthe setupagain?That is notanacceptableanswerWe needtoescalatethisSorryI'm lateApprovalRequested/ ReceivedLet mesearchmy emailWe'recustom /need anexceptionSorry, Iwas onmuteWe'll needto re-runthatWhat'stheimpact?(sound ofsomeonetypingfuriously)What'sthe ETAon that?It should bea corecompetencyof the PBMYou'llneed toopen aSRWe havean issue.(cryingbaby orbarkingdog)When willI receivepayment?Whereare myreports?Is ___on thecall?Sorry guys,I've got tojump toanother callSorry,goaheadstop thebleedingIs that inHouston?WhichLOBsdoes thiseffect?What'sthe setupagain?That is notanacceptableanswerWe needtoescalatethisSorryI'm lateApprovalRequested/ ReceivedLet mesearchmy emailWe'recustom /need anexception

SH** THE CST TEAM SAYS AND HEARS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sorry, I was on mute
  2. We'll need to re-run that
  3. What's the impact?
  4. (sound of someone typing furiously)
  5. What's the ETA on that?
  6. It should be a core competency of the PBM
  7. You'll need to open a SR
  8. We have an issue.
  9. (crying baby or barking dog)
  10. When will I receive payment?
  11. Where are my reports?
  12. Is ___ on the call?
  13. Sorry guys, I've got to jump to another call
  14. Sorry, go ahead
  15. stop the bleeding
  16. Is that in Houston?
  17. Which LOBs does this effect?
  18. What's the setup again?
  19. That is not an acceptable answer
  20. We need to escalate this
  21. Sorry I'm late
  22. Approval Requested / Received
  23. Let me search my email
  24. We're custom / need an exception