Sorry, Iwas onmuteSorry guys,I've got tojump toanother callIs ___on thecall?What'sthe setupagain?(cryingbaby orbarkingdog)That is notanacceptableanswerWhat'stheimpact?Is that inHouston?Sorry,goaheadWhen willI receivepayment?It should bea corecompetencyof the PBMstop thebleedingWe havean issue.Whereare myreports?WhichLOBsdoes thiseffect?We'recustom /need anexceptionWe'll needto re-runthatWhat'sthe ETAon that?(sound ofsomeonetypingfuriously)You'llneed toopen aSRLet mesearchmy emailWe needtoescalatethisApprovalRequested/ ReceivedSorryI'm lateSorry, Iwas onmuteSorry guys,I've got tojump toanother callIs ___on thecall?What'sthe setupagain?(cryingbaby orbarkingdog)That is notanacceptableanswerWhat'stheimpact?Is that inHouston?Sorry,goaheadWhen willI receivepayment?It should bea corecompetencyof the PBMstop thebleedingWe havean issue.Whereare myreports?WhichLOBsdoes thiseffect?We'recustom /need anexceptionWe'll needto re-runthatWhat'sthe ETAon that?(sound ofsomeonetypingfuriously)You'llneed toopen aSRLet mesearchmy emailWe needtoescalatethisApprovalRequested/ ReceivedSorryI'm late

SH** THE CST TEAM SAYS AND HEARS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sorry, I was on mute
  2. Sorry guys, I've got to jump to another call
  3. Is ___ on the call?
  4. What's the setup again?
  5. (crying baby or barking dog)
  6. That is not an acceptable answer
  7. What's the impact?
  8. Is that in Houston?
  9. Sorry, go ahead
  10. When will I receive payment?
  11. It should be a core competency of the PBM
  12. stop the bleeding
  13. We have an issue.
  14. Where are my reports?
  15. Which LOBs does this effect?
  16. We're custom / need an exception
  17. We'll need to re-run that
  18. What's the ETA on that?
  19. (sound of someone typing furiously)
  20. You'll need to open a SR
  21. Let me search my email
  22. We need to escalate this
  23. Approval Requested / Received
  24. Sorry I'm late