What'stheimpact?(sound ofsomeonetypingfuriously)Whereare myreports?We'll needto re-runthatSorry guys,I've got tojump toanother callThat is notanacceptableanswerWe havean issue.(cryingbaby orbarkingdog)WhichLOBsdoes thiseffect?ApprovalRequested/ ReceivedWhen willI receivepayment?Let mesearchmy emailWhat'sthe ETAon that?You'llneed toopen aSRSorry, Iwas onmuteIs ___on thecall?Is that inHouston?Sorry,goaheadstop thebleedingSorryI'm lateWe needtoescalatethisIt should bea corecompetencyof the PBMWhat'sthe setupagain?We'recustom /need anexceptionWhat'stheimpact?(sound ofsomeonetypingfuriously)Whereare myreports?We'll needto re-runthatSorry guys,I've got tojump toanother callThat is notanacceptableanswerWe havean issue.(cryingbaby orbarkingdog)WhichLOBsdoes thiseffect?ApprovalRequested/ ReceivedWhen willI receivepayment?Let mesearchmy emailWhat'sthe ETAon that?You'llneed toopen aSRSorry, Iwas onmuteIs ___on thecall?Is that inHouston?Sorry,goaheadstop thebleedingSorryI'm lateWe needtoescalatethisIt should bea corecompetencyof the PBMWhat'sthe setupagain?We'recustom /need anexception

SH** THE CST TEAM SAYS AND HEARS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. What's the impact?
  2. (sound of someone typing furiously)
  3. Where are my reports?
  4. We'll need to re-run that
  5. Sorry guys, I've got to jump to another call
  6. That is not an acceptable answer
  7. We have an issue.
  8. (crying baby or barking dog)
  9. Which LOBs does this effect?
  10. Approval Requested / Received
  11. When will I receive payment?
  12. Let me search my email
  13. What's the ETA on that?
  14. You'll need to open a SR
  15. Sorry, I was on mute
  16. Is ___ on the call?
  17. Is that in Houston?
  18. Sorry, go ahead
  19. stop the bleeding
  20. Sorry I'm late
  21. We need to escalate this
  22. It should be a core competency of the PBM
  23. What's the setup again?
  24. We're custom / need an exception