We'll needto re-runthatWhat'stheimpact?stop thebleedingLet mesearchmy emailIs ___on thecall?That is notanacceptableanswerYou'llneed toopen aSRWhen willI receivepayment?What'sthe setupagain?What'sthe ETAon that?WhichLOBsdoes thiseffect?We havean issue.Sorry, Iwas onmuteSorry,goaheadSorry guys,I've got tojump toanother callWe needtoescalatethisSorryI'm lateIs that inHouston?We'recustom /need anexception(cryingbaby orbarkingdog)Whereare myreports?ApprovalRequested/ ReceivedIt should bea corecompetencyof the PBM(sound ofsomeonetypingfuriously)We'll needto re-runthatWhat'stheimpact?stop thebleedingLet mesearchmy emailIs ___on thecall?That is notanacceptableanswerYou'llneed toopen aSRWhen willI receivepayment?What'sthe setupagain?What'sthe ETAon that?WhichLOBsdoes thiseffect?We havean issue.Sorry, Iwas onmuteSorry,goaheadSorry guys,I've got tojump toanother callWe needtoescalatethisSorryI'm lateIs that inHouston?We'recustom /need anexception(cryingbaby orbarkingdog)Whereare myreports?ApprovalRequested/ ReceivedIt should bea corecompetencyof the PBM(sound ofsomeonetypingfuriously)

SH** THE CST TEAM SAYS AND HEARS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. We'll need to re-run that
  2. What's the impact?
  3. stop the bleeding
  4. Let me search my email
  5. Is ___ on the call?
  6. That is not an acceptable answer
  7. You'll need to open a SR
  8. When will I receive payment?
  9. What's the setup again?
  10. What's the ETA on that?
  11. Which LOBs does this effect?
  12. We have an issue.
  13. Sorry, I was on mute
  14. Sorry, go ahead
  15. Sorry guys, I've got to jump to another call
  16. We need to escalate this
  17. Sorry I'm late
  18. Is that in Houston?
  19. We're custom / need an exception
  20. (crying baby or barking dog)
  21. Where are my reports?
  22. Approval Requested / Received
  23. It should be a core competency of the PBM
  24. (sound of someone typing furiously)