You'llneed toopen aSRSorryI'm lateSorry, Iwas onmuteWe havean issue.Whereare myreports?(sound ofsomeonetypingfuriously)What'sthe ETAon that?Let mesearchmy emailWe needtoescalatethisWhat'sthe setupagain?ApprovalRequested/ Receivedstop thebleedingWhichLOBsdoes thiseffect?What'stheimpact?Sorry guys,I've got tojump toanother callIt should bea corecompetencyof the PBMIs ___on thecall?We'll needto re-runthatWhen willI receivepayment?That is notanacceptableanswerIs that inHouston?Sorry,goahead(cryingbaby orbarkingdog)We'recustom /need anexceptionYou'llneed toopen aSRSorryI'm lateSorry, Iwas onmuteWe havean issue.Whereare myreports?(sound ofsomeonetypingfuriously)What'sthe ETAon that?Let mesearchmy emailWe needtoescalatethisWhat'sthe setupagain?ApprovalRequested/ Receivedstop thebleedingWhichLOBsdoes thiseffect?What'stheimpact?Sorry guys,I've got tojump toanother callIt should bea corecompetencyof the PBMIs ___on thecall?We'll needto re-runthatWhen willI receivepayment?That is notanacceptableanswerIs that inHouston?Sorry,goahead(cryingbaby orbarkingdog)We'recustom /need anexception

SH** THE CST TEAM SAYS AND HEARS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. You'll need to open a SR
  2. Sorry I'm late
  3. Sorry, I was on mute
  4. We have an issue.
  5. Where are my reports?
  6. (sound of someone typing furiously)
  7. What's the ETA on that?
  8. Let me search my email
  9. We need to escalate this
  10. What's the setup again?
  11. Approval Requested / Received
  12. stop the bleeding
  13. Which LOBs does this effect?
  14. What's the impact?
  15. Sorry guys, I've got to jump to another call
  16. It should be a core competency of the PBM
  17. Is ___ on the call?
  18. We'll need to re-run that
  19. When will I receive payment?
  20. That is not an acceptable answer
  21. Is that in Houston?
  22. Sorry, go ahead
  23. (crying baby or barking dog)
  24. We're custom / need an exception