Is that inHouston?Sorry,goahead(sound ofsomeonetypingfuriously)We'recustom /need anexception(cryingbaby orbarkingdog)When willI receivepayment?Sorry, Iwas onmuteWe havean issue.SorryI'm lateLet mesearchmy emailIs ___on thecall?What'sthe setupagain?Sorry guys,I've got tojump toanother callWe needtoescalatethisWhat'stheimpact?That is notanacceptableanswerWhichLOBsdoes thiseffect?You'llneed toopen aSRApprovalRequested/ ReceivedWhereare myreports?It should bea corecompetencyof the PBMWhat'sthe ETAon that?We'll needto re-runthatstop thebleedingIs that inHouston?Sorry,goahead(sound ofsomeonetypingfuriously)We'recustom /need anexception(cryingbaby orbarkingdog)When willI receivepayment?Sorry, Iwas onmuteWe havean issue.SorryI'm lateLet mesearchmy emailIs ___on thecall?What'sthe setupagain?Sorry guys,I've got tojump toanother callWe needtoescalatethisWhat'stheimpact?That is notanacceptableanswerWhichLOBsdoes thiseffect?You'llneed toopen aSRApprovalRequested/ ReceivedWhereare myreports?It should bea corecompetencyof the PBMWhat'sthe ETAon that?We'll needto re-runthatstop thebleeding

SH** THE CST TEAM SAYS AND HEARS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Is that in Houston?
  2. Sorry, go ahead
  3. (sound of someone typing furiously)
  4. We're custom / need an exception
  5. (crying baby or barking dog)
  6. When will I receive payment?
  7. Sorry, I was on mute
  8. We have an issue.
  9. Sorry I'm late
  10. Let me search my email
  11. Is ___ on the call?
  12. What's the setup again?
  13. Sorry guys, I've got to jump to another call
  14. We need to escalate this
  15. What's the impact?
  16. That is not an acceptable answer
  17. Which LOBs does this effect?
  18. You'll need to open a SR
  19. Approval Requested / Received
  20. Where are my reports?
  21. It should be a core competency of the PBM
  22. What's the ETA on that?
  23. We'll need to re-run that
  24. stop the bleeding