This bingo card has a free space and 24 words: Reset an applicant's password, Added an admin to Renovo, Used the Fix Reports feature in Renovo, Sent an email from Salesforce, Took a wrong number call, Took a call from a PTI candidate, Answered a billing question, Explained program cancellation, Opened a JIRA ticket, Sent a verification fax/email, Answered questions about international reports, Uploaded a document in Renovo, Wrote a credit for less than $50, Transferred a verification call, Educated admin on how to reset password, Spoke to a candidate's spouse, Answered questions about Enrollment, Attended a Zoom call, In the wrong Finesse queue, Transferred an escalation to a supervisor, Answered an MVR question, Opened a dispute case in Salesforce, Set up a new account in Salesforce and Transferred or handled an audit call.
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