In the wrong Finesse queue Opened a JIRA ticket Answered questions about international reports Answered a billing question Took a wrong number call Wrote a credit for less than $50 Transferred or handled an audit call Sent an email from Salesforce Used the Fix Reports feature in Renovo Added an admin to Renovo Answered an MVR question Set up a new account in Salesforce Answered questions about Enrollment Took a call from a PTI candidate Opened a dispute case in Salesforce Attended a Zoom call Explained program cancellation Educated admin on how to reset password Spoke to a candidate's spouse Reset an applicant's password Uploaded a document in Renovo Transferred an escalation to a supervisor Sent a verification fax/email Transferred a verification call In the wrong Finesse queue Opened a JIRA ticket Answered questions about international reports Answered a billing question Took a wrong number call Wrote a credit for less than $50 Transferred or handled an audit call Sent an email from Salesforce Used the Fix Reports feature in Renovo Added an admin to Renovo Answered an MVR question Set up a new account in Salesforce Answered questions about Enrollment Took a call from a PTI candidate Opened a dispute case in Salesforce Attended a Zoom call Explained program cancellation Educated admin on how to reset password Spoke to a candidate's spouse Reset an applicant's password Uploaded a document in Renovo Transferred an escalation to a supervisor Sent a verification fax/email Transferred a verification call
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
In the wrong Finesse queue
Opened a JIRA ticket
Answered questions about international reports
Answered a billing question
Took a wrong number call
Wrote a credit for less than $50
Transferred or handled an audit call
Sent an email from Salesforce
Used the Fix Reports feature in Renovo
Added an admin to Renovo
Answered an MVR question
Set up a new account in Salesforce
Answered questions about Enrollment
Took a call from a PTI candidate
Opened a dispute case in Salesforce
Attended a Zoom call
Explained program cancellation
Educated admin on how to reset password
Spoke to a candidate's spouse
Reset an applicant's password
Uploaded a document in Renovo
Transferred an escalation to a supervisor
Sent a verification fax/email
Transferred a verification call