Educatedadmin onhow to resetpasswordAnswereda billingquestionAnsweredan MVRquestionAttendeda ZoomcallAdded anadmin toRenovoSent anemail fromSalesforceReset anapplicant'spasswordOpeneda JIRAticketTransferredanescalation toa supervisorTook acall from aPTIcandidateUploadedadocumentin RenovoTransferredor handledan auditcallWrote acredit forless than$50In thewrongFinessequeueOpened adisputecase inSalesforceSent averificationfax/emailSet up anewaccount inSalesforceUsed the FixReportsfeature inRenovoTransferredaverificationcallAnsweredquestionsaboutEnrollmentSpoke to acandidate'sspouseAnsweredquestionsaboutinternationalreportsExplainedprogramcancellationTook awrongnumbercallEducatedadmin onhow to resetpasswordAnswereda billingquestionAnsweredan MVRquestionAttendeda ZoomcallAdded anadmin toRenovoSent anemail fromSalesforceReset anapplicant'spasswordOpeneda JIRAticketTransferredanescalation toa supervisorTook acall from aPTIcandidateUploadedadocumentin RenovoTransferredor handledan auditcallWrote acredit forless than$50In thewrongFinessequeueOpened adisputecase inSalesforceSent averificationfax/emailSet up anewaccount inSalesforceUsed the FixReportsfeature inRenovoTransferredaverificationcallAnsweredquestionsaboutEnrollmentSpoke to acandidate'sspouseAnsweredquestionsaboutinternationalreportsExplainedprogramcancellationTook awrongnumbercall

eVerifile Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Educated admin on how to reset password
  2. Answered a billing question
  3. Answered an MVR question
  4. Attended a Zoom call
  5. Added an admin to Renovo
  6. Sent an email from Salesforce
  7. Reset an applicant's password
  8. Opened a JIRA ticket
  9. Transferred an escalation to a supervisor
  10. Took a call from a PTI candidate
  11. Uploaded a document in Renovo
  12. Transferred or handled an audit call
  13. Wrote a credit for less than $50
  14. In the wrong Finesse queue
  15. Opened a dispute case in Salesforce
  16. Sent a verification fax/email
  17. Set up a new account in Salesforce
  18. Used the Fix Reports feature in Renovo
  19. Transferred a verification call
  20. Answered questions about Enrollment
  21. Spoke to a candidate's spouse
  22. Answered questions about international reports
  23. Explained program cancellation
  24. Took a wrong number call