Took a wrong number call Opened a dispute case in Salesforce Transferred an escalation to a supervisor Reset an applicant's password Used the Fix Reports feature in Renovo Took a call from a PTI candidate In the wrong Finesse queue Uploaded a document in Renovo Answered a billing question Spoke to a candidate's spouse Sent an email from Salesforce Explained program cancellation Opened a JIRA ticket Attended a Zoom call Answered an MVR question Added an admin to Renovo Set up a new account in Salesforce Answered questions about international reports Wrote a credit for less than $50 Educated admin on how to reset password Answered questions about Enrollment Transferred or handled an audit call Sent a verification fax/email Transferred a verification call Took a wrong number call Opened a dispute case in Salesforce Transferred an escalation to a supervisor Reset an applicant's password Used the Fix Reports feature in Renovo Took a call from a PTI candidate In the wrong Finesse queue Uploaded a document in Renovo Answered a billing question Spoke to a candidate's spouse Sent an email from Salesforce Explained program cancellation Opened a JIRA ticket Attended a Zoom call Answered an MVR question Added an admin to Renovo Set up a new account in Salesforce Answered questions about international reports Wrote a credit for less than $50 Educated admin on how to reset password Answered questions about Enrollment Transferred or handled an audit call Sent a verification fax/email Transferred a verification call
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Took a wrong number call
Opened a dispute case in Salesforce
Transferred an escalation to a supervisor
Reset an applicant's password
Used the Fix Reports feature in Renovo
Took a call from a PTI candidate
In the wrong Finesse queue
Uploaded a document in Renovo
Answered a billing question
Spoke to a candidate's spouse
Sent an email from Salesforce
Explained program cancellation
Opened a JIRA ticket
Attended a Zoom call
Answered an MVR question
Added an admin to Renovo
Set up a new account in Salesforce
Answered questions about international reports
Wrote a credit for less than $50
Educated admin on how to reset password
Answered questions about Enrollment
Transferred or handled an audit call
Sent a verification fax/email
Transferred a verification call