Spoke to acandidate'sspouseAdded anadmin toRenovoAnsweredan MVRquestionSent anemail fromSalesforceUsed the FixReportsfeature inRenovoAnswereda billingquestionExplainedprogramcancellationAttendeda ZoomcallTransferredaverificationcallUploadedadocumentin RenovoReset anapplicant'spasswordSet up anewaccount inSalesforceOpened adisputecase inSalesforceIn thewrongFinessequeueTook acall from aPTIcandidateTransferredanescalation toa supervisorEducatedadmin onhow to resetpasswordAnsweredquestionsaboutinternationalreportsTransferredor handledan auditcallOpeneda JIRAticketWrote acredit forless than$50AnsweredquestionsaboutEnrollmentSent averificationfax/emailTook awrongnumbercallSpoke to acandidate'sspouseAdded anadmin toRenovoAnsweredan MVRquestionSent anemail fromSalesforceUsed the FixReportsfeature inRenovoAnswereda billingquestionExplainedprogramcancellationAttendeda ZoomcallTransferredaverificationcallUploadedadocumentin RenovoReset anapplicant'spasswordSet up anewaccount inSalesforceOpened adisputecase inSalesforceIn thewrongFinessequeueTook acall from aPTIcandidateTransferredanescalation toa supervisorEducatedadmin onhow to resetpasswordAnsweredquestionsaboutinternationalreportsTransferredor handledan auditcallOpeneda JIRAticketWrote acredit forless than$50AnsweredquestionsaboutEnrollmentSent averificationfax/emailTook awrongnumbercall

eVerifile Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Spoke to a candidate's spouse
  2. Added an admin to Renovo
  3. Answered an MVR question
  4. Sent an email from Salesforce
  5. Used the Fix Reports feature in Renovo
  6. Answered a billing question
  7. Explained program cancellation
  8. Attended a Zoom call
  9. Transferred a verification call
  10. Uploaded a document in Renovo
  11. Reset an applicant's password
  12. Set up a new account in Salesforce
  13. Opened a dispute case in Salesforce
  14. In the wrong Finesse queue
  15. Took a call from a PTI candidate
  16. Transferred an escalation to a supervisor
  17. Educated admin on how to reset password
  18. Answered questions about international reports
  19. Transferred or handled an audit call
  20. Opened a JIRA ticket
  21. Wrote a credit for less than $50
  22. Answered questions about Enrollment
  23. Sent a verification fax/email
  24. Took a wrong number call