Transferredor handledan auditcallSent anemail fromSalesforceAnsweredquestionsaboutinternationalreportsAdded anadmin toRenovoReset anapplicant'spasswordTransferredanescalation toa supervisorIn thewrongFinessequeueUsed the FixReportsfeature inRenovoEducatedadmin onhow to resetpasswordSpoke to acandidate'sspouseAttendeda ZoomcallUploadedadocumentin RenovoSent averificationfax/emailTransferredaverificationcallOpeneda JIRAticketTook acall from aPTIcandidateTook awrongnumbercallAnsweredquestionsaboutEnrollmentExplainedprogramcancellationAnsweredan MVRquestionWrote acredit forless than$50Answereda billingquestionSet up anewaccount inSalesforceOpened adisputecase inSalesforceTransferredor handledan auditcallSent anemail fromSalesforceAnsweredquestionsaboutinternationalreportsAdded anadmin toRenovoReset anapplicant'spasswordTransferredanescalation toa supervisorIn thewrongFinessequeueUsed the FixReportsfeature inRenovoEducatedadmin onhow to resetpasswordSpoke to acandidate'sspouseAttendeda ZoomcallUploadedadocumentin RenovoSent averificationfax/emailTransferredaverificationcallOpeneda JIRAticketTook acall from aPTIcandidateTook awrongnumbercallAnsweredquestionsaboutEnrollmentExplainedprogramcancellationAnsweredan MVRquestionWrote acredit forless than$50Answereda billingquestionSet up anewaccount inSalesforceOpened adisputecase inSalesforce

eVerifile Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Transferred or handled an audit call
  2. Sent an email from Salesforce
  3. Answered questions about international reports
  4. Added an admin to Renovo
  5. Reset an applicant's password
  6. Transferred an escalation to a supervisor
  7. In the wrong Finesse queue
  8. Used the Fix Reports feature in Renovo
  9. Educated admin on how to reset password
  10. Spoke to a candidate's spouse
  11. Attended a Zoom call
  12. Uploaded a document in Renovo
  13. Sent a verification fax/email
  14. Transferred a verification call
  15. Opened a JIRA ticket
  16. Took a call from a PTI candidate
  17. Took a wrong number call
  18. Answered questions about Enrollment
  19. Explained program cancellation
  20. Answered an MVR question
  21. Wrote a credit for less than $50
  22. Answered a billing question
  23. Set up a new account in Salesforce
  24. Opened a dispute case in Salesforce