In thewrongFinessequeueOpeneda JIRAticketAnsweredquestionsaboutinternationalreportsAnswereda billingquestionTook awrongnumbercallWrote acredit forless than$50Transferredor handledan auditcallSent anemail fromSalesforceUsed the FixReportsfeature inRenovoAdded anadmin toRenovoAnsweredan MVRquestionSet up anewaccount inSalesforceAnsweredquestionsaboutEnrollmentTook acall from aPTIcandidateOpened adisputecase inSalesforceAttendeda ZoomcallExplainedprogramcancellationEducatedadmin onhow to resetpasswordSpoke to acandidate'sspouseReset anapplicant'spasswordUploadedadocumentin RenovoTransferredanescalation toa supervisorSent averificationfax/emailTransferredaverificationcallIn thewrongFinessequeueOpeneda JIRAticketAnsweredquestionsaboutinternationalreportsAnswereda billingquestionTook awrongnumbercallWrote acredit forless than$50Transferredor handledan auditcallSent anemail fromSalesforceUsed the FixReportsfeature inRenovoAdded anadmin toRenovoAnsweredan MVRquestionSet up anewaccount inSalesforceAnsweredquestionsaboutEnrollmentTook acall from aPTIcandidateOpened adisputecase inSalesforceAttendeda ZoomcallExplainedprogramcancellationEducatedadmin onhow to resetpasswordSpoke to acandidate'sspouseReset anapplicant'spasswordUploadedadocumentin RenovoTransferredanescalation toa supervisorSent averificationfax/emailTransferredaverificationcall

eVerifile Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. In the wrong Finesse queue
  2. Opened a JIRA ticket
  3. Answered questions about international reports
  4. Answered a billing question
  5. Took a wrong number call
  6. Wrote a credit for less than $50
  7. Transferred or handled an audit call
  8. Sent an email from Salesforce
  9. Used the Fix Reports feature in Renovo
  10. Added an admin to Renovo
  11. Answered an MVR question
  12. Set up a new account in Salesforce
  13. Answered questions about Enrollment
  14. Took a call from a PTI candidate
  15. Opened a dispute case in Salesforce
  16. Attended a Zoom call
  17. Explained program cancellation
  18. Educated admin on how to reset password
  19. Spoke to a candidate's spouse
  20. Reset an applicant's password
  21. Uploaded a document in Renovo
  22. Transferred an escalation to a supervisor
  23. Sent a verification fax/email
  24. Transferred a verification call