Took awrongnumbercallTransferredaverificationcallIn thewrongFinessequeueTransferredor handledan auditcallWrote acredit forless than$50Set up anewaccount inSalesforceOpened adisputecase inSalesforceEducatedadmin onhow to resetpasswordSent anemail fromSalesforceExplainedprogramcancellationSpoke to acandidate'sspouseAnsweredquestionsaboutEnrollmentAnsweredquestionsaboutinternationalreportsOpeneda JIRAticketTransferredanescalation toa supervisorUsed the FixReportsfeature inRenovoTook acall from aPTIcandidateAdded anadmin toRenovoAnsweredan MVRquestionUploadedadocumentin RenovoAnswereda billingquestionReset anapplicant'spasswordAttendeda ZoomcallSent averificationfax/emailTook awrongnumbercallTransferredaverificationcallIn thewrongFinessequeueTransferredor handledan auditcallWrote acredit forless than$50Set up anewaccount inSalesforceOpened adisputecase inSalesforceEducatedadmin onhow to resetpasswordSent anemail fromSalesforceExplainedprogramcancellationSpoke to acandidate'sspouseAnsweredquestionsaboutEnrollmentAnsweredquestionsaboutinternationalreportsOpeneda JIRAticketTransferredanescalation toa supervisorUsed the FixReportsfeature inRenovoTook acall from aPTIcandidateAdded anadmin toRenovoAnsweredan MVRquestionUploadedadocumentin RenovoAnswereda billingquestionReset anapplicant'spasswordAttendeda ZoomcallSent averificationfax/email

eVerifile Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Took a wrong number call
  2. Transferred a verification call
  3. In the wrong Finesse queue
  4. Transferred or handled an audit call
  5. Wrote a credit for less than $50
  6. Set up a new account in Salesforce
  7. Opened a dispute case in Salesforce
  8. Educated admin on how to reset password
  9. Sent an email from Salesforce
  10. Explained program cancellation
  11. Spoke to a candidate's spouse
  12. Answered questions about Enrollment
  13. Answered questions about international reports
  14. Opened a JIRA ticket
  15. Transferred an escalation to a supervisor
  16. Used the Fix Reports feature in Renovo
  17. Took a call from a PTI candidate
  18. Added an admin to Renovo
  19. Answered an MVR question
  20. Uploaded a document in Renovo
  21. Answered a billing question
  22. Reset an applicant's password
  23. Attended a Zoom call
  24. Sent a verification fax/email