Attendeda ZoomcallAnsweredan MVRquestionIn thewrongFinessequeueSpoke to acandidate'sspouseEducatedadmin onhow to resetpasswordTransferredaverificationcallSet up anewaccount inSalesforceTook acall from aPTIcandidateSent averificationfax/emailUploadedadocumentin RenovoAdded anadmin toRenovoTransferredor handledan auditcallTook awrongnumbercallTransferredanescalation toa supervisorExplainedprogramcancellationOpeneda JIRAticketUsed the FixReportsfeature inRenovoAnswereda billingquestionAnsweredquestionsaboutinternationalreportsOpened adisputecase inSalesforceReset anapplicant'spasswordSent anemail fromSalesforceWrote acredit forless than$50AnsweredquestionsaboutEnrollmentAttendeda ZoomcallAnsweredan MVRquestionIn thewrongFinessequeueSpoke to acandidate'sspouseEducatedadmin onhow to resetpasswordTransferredaverificationcallSet up anewaccount inSalesforceTook acall from aPTIcandidateSent averificationfax/emailUploadedadocumentin RenovoAdded anadmin toRenovoTransferredor handledan auditcallTook awrongnumbercallTransferredanescalation toa supervisorExplainedprogramcancellationOpeneda JIRAticketUsed the FixReportsfeature inRenovoAnswereda billingquestionAnsweredquestionsaboutinternationalreportsOpened adisputecase inSalesforceReset anapplicant'spasswordSent anemail fromSalesforceWrote acredit forless than$50AnsweredquestionsaboutEnrollment

eVerifile Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Attended a Zoom call
  2. Answered an MVR question
  3. In the wrong Finesse queue
  4. Spoke to a candidate's spouse
  5. Educated admin on how to reset password
  6. Transferred a verification call
  7. Set up a new account in Salesforce
  8. Took a call from a PTI candidate
  9. Sent a verification fax/email
  10. Uploaded a document in Renovo
  11. Added an admin to Renovo
  12. Transferred or handled an audit call
  13. Took a wrong number call
  14. Transferred an escalation to a supervisor
  15. Explained program cancellation
  16. Opened a JIRA ticket
  17. Used the Fix Reports feature in Renovo
  18. Answered a billing question
  19. Answered questions about international reports
  20. Opened a dispute case in Salesforce
  21. Reset an applicant's password
  22. Sent an email from Salesforce
  23. Wrote a credit for less than $50
  24. Answered questions about Enrollment