AnsweredquestionsaboutinternationalreportsAnswereda billingquestionEducatedadmin onhow to resetpasswordTransferredor handledan auditcallOpeneda JIRAticketTook awrongnumbercallOpened adisputecase inSalesforceAnsweredan MVRquestionSpoke to acandidate'sspouseSent anemail fromSalesforceUploadedadocumentin RenovoTook acall from aPTIcandidateSet up anewaccount inSalesforceExplainedprogramcancellationSent averificationfax/emailAttendeda ZoomcallAdded anadmin toRenovoTransferredaverificationcallWrote acredit forless than$50AnsweredquestionsaboutEnrollmentTransferredanescalation toa supervisorIn thewrongFinessequeueReset anapplicant'spasswordUsed the FixReportsfeature inRenovoAnsweredquestionsaboutinternationalreportsAnswereda billingquestionEducatedadmin onhow to resetpasswordTransferredor handledan auditcallOpeneda JIRAticketTook awrongnumbercallOpened adisputecase inSalesforceAnsweredan MVRquestionSpoke to acandidate'sspouseSent anemail fromSalesforceUploadedadocumentin RenovoTook acall from aPTIcandidateSet up anewaccount inSalesforceExplainedprogramcancellationSent averificationfax/emailAttendeda ZoomcallAdded anadmin toRenovoTransferredaverificationcallWrote acredit forless than$50AnsweredquestionsaboutEnrollmentTransferredanescalation toa supervisorIn thewrongFinessequeueReset anapplicant'spasswordUsed the FixReportsfeature inRenovo

eVerifile Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Answered questions about international reports
  2. Answered a billing question
  3. Educated admin on how to reset password
  4. Transferred or handled an audit call
  5. Opened a JIRA ticket
  6. Took a wrong number call
  7. Opened a dispute case in Salesforce
  8. Answered an MVR question
  9. Spoke to a candidate's spouse
  10. Sent an email from Salesforce
  11. Uploaded a document in Renovo
  12. Took a call from a PTI candidate
  13. Set up a new account in Salesforce
  14. Explained program cancellation
  15. Sent a verification fax/email
  16. Attended a Zoom call
  17. Added an admin to Renovo
  18. Transferred a verification call
  19. Wrote a credit for less than $50
  20. Answered questions about Enrollment
  21. Transferred an escalation to a supervisor
  22. In the wrong Finesse queue
  23. Reset an applicant's password
  24. Used the Fix Reports feature in Renovo