In thewrongFinessequeueTook awrongnumbercallSent anemail fromSalesforceAnsweredan MVRquestionAdded anadmin toRenovoUsed the FixReportsfeature inRenovoTransferredor handledan auditcallReset anapplicant'spasswordAnswereda billingquestionAnsweredquestionsaboutinternationalreportsOpened adisputecase inSalesforceTransferredaverificationcallAnsweredquestionsaboutEnrollmentSent averificationfax/emailTransferredanescalation toa supervisorEducatedadmin onhow to resetpasswordAttendeda ZoomcallTook acall from aPTIcandidateExplainedprogramcancellationSet up anewaccount inSalesforceWrote acredit forless than$50Spoke to acandidate'sspouseOpeneda JIRAticketUploadedadocumentin RenovoIn thewrongFinessequeueTook awrongnumbercallSent anemail fromSalesforceAnsweredan MVRquestionAdded anadmin toRenovoUsed the FixReportsfeature inRenovoTransferredor handledan auditcallReset anapplicant'spasswordAnswereda billingquestionAnsweredquestionsaboutinternationalreportsOpened adisputecase inSalesforceTransferredaverificationcallAnsweredquestionsaboutEnrollmentSent averificationfax/emailTransferredanescalation toa supervisorEducatedadmin onhow to resetpasswordAttendeda ZoomcallTook acall from aPTIcandidateExplainedprogramcancellationSet up anewaccount inSalesforceWrote acredit forless than$50Spoke to acandidate'sspouseOpeneda JIRAticketUploadedadocumentin Renovo

eVerifile Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. In the wrong Finesse queue
  2. Took a wrong number call
  3. Sent an email from Salesforce
  4. Answered an MVR question
  5. Added an admin to Renovo
  6. Used the Fix Reports feature in Renovo
  7. Transferred or handled an audit call
  8. Reset an applicant's password
  9. Answered a billing question
  10. Answered questions about international reports
  11. Opened a dispute case in Salesforce
  12. Transferred a verification call
  13. Answered questions about Enrollment
  14. Sent a verification fax/email
  15. Transferred an escalation to a supervisor
  16. Educated admin on how to reset password
  17. Attended a Zoom call
  18. Took a call from a PTI candidate
  19. Explained program cancellation
  20. Set up a new account in Salesforce
  21. Wrote a credit for less than $50
  22. Spoke to a candidate's spouse
  23. Opened a JIRA ticket
  24. Uploaded a document in Renovo