Call Center Bingo

Call Center Bingo Card

This bingo card has a free space and 111 words: "Pay Stubs", Add Newborn, CAF 1 Call, No one is there when you answer, "I don't know my case number", Any swear word, You give them their PMI, "My worker never calls back", "Supervisor", Requesting New MA card, Send Call to Alpha Split Worker, AREP calling, Bank statement, Child Support call, Case number starts with a "2", "Is my Healthcare active?", Give out the fax number, Explain intake hours, "Why didn't I get my benefits?", Address change, "EBT card", Allow 2 days for worker to call back, Parent calling about adult child, Reporting an income change, "Did you receive my paperwork", Interpreter call, "What are your hours?", Call Disconnects, Caller asks you to hold, Can you hear me now?, Caller asks for case number, Non-AREP calling, ApplyMN and/or MNsure not working, AVS, Give out form number to Google, Give out County email address, Energy Assistance, Medicare Savings Program, MOF, Repeat Caller, PAI, PDM, Child Care Call, Case Number Starts with "1", Explain how to complete MNsure Renewal, Reimbursement, Call lasts over 15 minutes, Caller thanks you, Give caller good news, Caller says you were very helpful, Out of food to eat, Maxis OR MNsure Client Data form, "Let me find a pen", Call at 4:28, Wrong dept call, Crying, Laughed with a caller, Quick call under 2 min, Long call over 5 min, PIN for CS or EBT, LOUD TV, Client says your name wrong, MedData, MedElig, LOUD Kids, Caller name is James, John, or Robert, Client name is Mary, Patricia, and Jennifer, Share a fun fact about yourself with a coworker, Go on a walk during break, Compliment a coworker, Have a cup of coffee/caffeine, Wash your hands!, Drink 6 cups of water, Share a picture of your pet with a friend, Talking to someone else in the background, Language Line, Someone in the Drive Thru, Chewing, Wind in Phone, Used the caller's name, Remained calm with an upset caller, Expressed willingness to help, Used a cheerful voice, Defused a frustrated caller, Said "What I can do is...", Asked, "Is there anything I can help you with...", PA Forms email, Client Call email, E-SNAP, P-EBT, COVID, Caller has Ucare, Caller has Medicare, Caller has Medicaid (MA), Spoke to someone born in the same year as you, Answered a Question in Jabber, Give detailed HIGH FIVE to an outstanding co-worker, Answer 50 calls in a day, Answer 100 calls in a day, Caller spells their name without being asked, Caller's SSN includes a 1, 3, and 8, Housing Help Desk, Managed Care, LTSS, Soc Serv, Middle Initial: D, Unpaid Bill, Use a script other than case note one, Call from outside of Minnesota, Change Managed Health Care Plan and Spanish Speaking Caller.

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