Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. AVS
2. Energy Assistance
3. Caller spells their name without being asked
4. Drink 6 cups of water
5. "Is my Healthcare active?"
6. MOF
7. Caller has Ucare
8. Managed Care
9. Caller has Medicare
10. Maxis OR MNsure Client Data form
11. Client says your name wrong
12. Explain intake hours
13. Caller's SSN includes a 1, 3, and 8
14. Can you hear me now?
15. "Did you receive my paperwork"
16. Out of food to eat
17. Call lasts over 15 minutes
18. Client name is Mary, Patricia, and Jennifer
19. Child Support call
20. Long call over 5 min
21. Give out the fax number
22. Caller asks you to hold
23. Someone in the Drive Thru
24. Unpaid Bill
25. Call at 4:28
26. Give out County email address
27. Explain how to complete MNsure Renewal
28. ApplyMN and/or MNsure not working
29. Asked, "Is there anything I can help you with..."
30. Answer 100 calls in a day
31. Caller says you were very helpful
32. Bank statement
33. Share a fun fact about yourself with a coworker
34. Used a cheerful voice
35. Reporting an income change
36. "My worker never calls back"
37. Wrong dept call
38. Remained calm with an upset caller
39. Spoke to someone born in the same year as you
40. Child Care Call
41. Give detailed HIGH FIVE to an outstanding co-worker
42. Wash your hands!
43. Answer 50 calls in a day
44. "Let me find a pen"
45. Wind in Phone
46. Any swear word
47. Call Disconnects
48. Send Call to Alpha Split Worker
49. CAF 1 Call
50. Call from outside of Minnesota
51. PA Forms email
52. Non-AREP calling
53. Soc Serv
54. PDM
55. Reimbursement
56. Give caller good news
57. Chewing
58. P-EBT
59. Answered a Question in Jabber
60. Allow 2 days for worker to call back
61. Language Line
62. LOUD TV
63. Use a script other than case note one
64. Add Newborn
65. Go on a walk during break
66. Case number starts with a "2"
67. Case Number Starts with "1"
68. Expressed willingness to help
69. LTSS
70. Requesting New MA card
71. Have a cup of coffee/caffeine
72. PAI
73. Laughed with a caller
74. Give out form number to Google
75. Share a picture of your pet with a friend
76. Said "What I can do is..."
77. Caller asks for case number
78. E-SNAP
79. Middle Initial: D
80. Talking to someone else in the background
81. "Pay Stubs"
82. Change Managed Health Care Plan
83. LOUD Kids
84. "Supervisor"
85. No one is there when you answer
86. "EBT card"
87. Client Call email
88. Parent calling about adult child
89. MedElig
90. Used the caller's name
91. Medicare Savings Program
92. Caller name is James, John, or Robert
93. Caller thanks you
94. "I don't know my case number"
95. Defused a frustrated caller
96. Compliment a coworker
97. Address change
98. Housing Help Desk
99. Caller has Medicaid (MA)
100. MedData
101. Spanish Speaking Caller
102. Crying
103. Interpreter call
104. COVID
105. Quick call under 2 min
106. You give them their PMI
107. "What are your hours?"
108. Repeat Caller
109. AREP calling
110. PIN for CS or EBT
111. "Why didn't I get my benefits?"