Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Caller name is James, John, or Robert
2. Child Care Call
3. LOUD TV
4. Defused a frustrated caller
5. Any swear word
6. Caller's SSN includes a 1, 3, and 8
7. Give out the fax number
8. Reimbursement
9. "What are your hours?"
10. Allow 2 days for worker to call back
11. Can you hear me now?
12. Wind in Phone
13. Maxis OR MNsure Client Data form
14. Explain how to complete MNsure Renewal
15. Parent calling about adult child
16. "I don't know my case number"
17. "Is my Healthcare active?"
18. Chewing
19. "My worker never calls back"
20. Compliment a coworker
21. MedData
22. Have a cup of coffee/caffeine
23. Unpaid Bill
24. E-SNAP
25. Call lasts over 15 minutes
26. Spanish Speaking Caller
27. PIN for CS or EBT
28. Wrong dept call
29. "EBT card"
30. Send Call to Alpha Split Worker
31. Expressed willingness to help
32. PAI
33. Used a cheerful voice
34. Caller asks you to hold
35. Share a picture of your pet with a friend
36. Spoke to someone born in the same year as you
37. ApplyMN and/or MNsure not working
38. Caller has Medicare
39. Language Line
40. Answered a Question in Jabber
41. MOF
42. Caller has Ucare
43. Remained calm with an upset caller
44. Explain intake hours
45. "Supervisor"
46. Wash your hands!
47. Quick call under 2 min
48. PA Forms email
49. AREP calling
50. Housing Help Desk
51. P-EBT
52. Answer 100 calls in a day
53. Middle Initial: D
54. Use a script other than case note one
55. Share a fun fact about yourself with a coworker
56. "Why didn't I get my benefits?"
57. Call at 4:28
58. AVS
59. Soc Serv
60. Address change
61. Caller has Medicaid (MA)
62. No one is there when you answer
63. Client name is Mary, Patricia, and Jennifer
64. Non-AREP calling
65. Add Newborn
66. Reporting an income change
67. Bank statement
68. MedElig
69. LTSS
70. Case number starts with a "2"
71. Managed Care
72. Caller asks for case number
73. Caller says you were very helpful
74. "Let me find a pen"
75. Answer 50 calls in a day
76. LOUD Kids
77. Medicare Savings Program
78. Requesting New MA card
79. Asked, "Is there anything I can help you with..."
80. Client Call email
81. Said "What I can do is..."
82. "Pay Stubs"
83. PDM
84. Give caller good news
85. Out of food to eat
86. Energy Assistance
87. Call Disconnects
88. Laughed with a caller
89. You give them their PMI
90. Client says your name wrong
91. Crying
92. Give detailed HIGH FIVE to an outstanding co-worker
93. COVID
94. "Did you receive my paperwork"
95. Go on a walk during break
96. Long call over 5 min
97. Someone in the Drive Thru
98. Interpreter call
99. Repeat Caller
100. Used the caller's name
101. Change Managed Health Care Plan
102. Talking to someone else in the background
103. Caller thanks you
104. Drink 6 cups of water
105. Call from outside of Minnesota
106. Case Number Starts with "1"
107. Child Support call
108. CAF 1 Call
109. Give out form number to Google
110. Give out County email address
111. Caller spells their name without being asked