(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Expressed willingness to help
ApplyMN and/or MNsure not working
COVID
Send Call to Alpha Split Worker
Middle Initial:
D
Address change
Out of food to eat
Caller's SSN includes a 1, 3, and 8
Caller name is James, John, or Robert
Used a cheerful voice
Spanish Speaking Caller
Requesting New MA card
Wrong
dept call
"Did you receive my paperwork"
CAF 1 Call
Unpaid Bill
Long call over 5 min
"My worker never calls back"
Call at 4:28
P-EBT
You give them their PMI
Caller asks for case number
"What are your hours?"
Give out form number to Google
Defused a frustrated caller
Change Managed Health Care Plan
PIN for
CS or EBT
AREP calling
"EBT card"
Add Newborn
Call lasts over 15 minutes
Child Support call
"Is my Healthcare active?"
Crying
Reporting an income change
Explain intake hours
Any swear word
LOUD Kids
MedData
Caller
thanks you
Go on a walk during break
LOUD TV
Bank statement
Answered a Question in Jabber
Reimbursement
Asked,
"Is there anything I
can help you with..."
MOF
Use a script other than case note one
Caller spells their name without being asked
MedElig
Medicare Savings Program
Managed Care
Can you hear me now?
Someone
in the
Drive Thru
Case Number Starts with "1"
PAI
Call from outside of Minnesota
Soc Serv
Allow 2 days for worker to call back
"I don't know my case number"
"Supervisor"
No one is there when you answer
PDM
Give out County email address
Caller has Ucare
Repeat Caller
LTSS
Parent calling about adult child
Answer
100
calls in
a day
Child
Care Call
Chewing
Remained calm with an upset caller
Caller has Medicaid (MA)
Caller says you were very helpful
Compliment a coworker
Drink 6 cups of water
Wash your hands!
Used the caller's name
Wind in Phone
Explain how to complete MNsure Renewal
Interpreter call
Client says your name wrong
"Let me
find a pen"
Non-AREP calling
Said
"What I can do is..."
Give out the fax number
Answer
50
calls in
a day
AVS
Client Call email
Share a picture of
your pet with a friend
Language Line
Quick call under 2 min
E-SNAP
PA Forms email
Talking to someone else in the background
Housing Help Desk
Energy Assistance
"Why didn't I get my benefits?"
Have a cup of coffee/caffeine
Give caller good news
Maxis OR MNsure Client Data form
Case number starts with a "2"
Laughed with a caller
Call Disconnects
Caller asks you to hold
Client name is Mary, Patricia, and Jennifer
Spoke to someone born in the same year as you
Share a fun fact about yourself with a coworker
"Pay Stubs"
Give detailed HIGH FIVE
to an outstanding
co-worker
