(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
"I don't know my case number"
"Did you receive my paperwork"
"Let me
find a pen"
Middle Initial:
D
Someone
in the
Drive Thru
Wind in Phone
"Supervisor"
Any swear word
Add Newborn
Out of food to eat
Address change
Wrong
dept call
Caller
thanks you
AVS
Explain intake hours
Call at 4:28
Answered a Question in Jabber
Bank statement
Housing Help Desk
"My worker never calls back"
Reporting an income change
No one is there when you answer
Expressed willingness to help
"Pay Stubs"
CAF 1 Call
MedData
Energy Assistance
Case Number Starts with "1"
Call from outside of Minnesota
COVID
Interpreter call
Explain how to complete MNsure Renewal
Talking to someone else in the background
Client name is Mary, Patricia, and Jennifer
Give caller good news
Unpaid Bill
Caller asks you to hold
Give out the fax number
PA Forms email
Caller has Medicaid (MA)
Used the caller's name
Use a script other than case note one
Caller asks for case number
PAI
Long call over 5 min
Share a picture of
your pet with a friend
Child
Care Call
LOUD TV
Spoke to someone born in the same year as you
Quick call under 2 min
MOF
Caller's SSN includes a 1, 3, and 8
Chewing
Remained calm with an upset caller
Caller name is James, John, or Robert
PIN for
CS or EBT
Case number starts with a "2"
Maxis OR MNsure Client Data form
Laughed with a caller
Give out form number to Google
Crying
"Is my Healthcare active?"
Medicare Savings Program
AREP calling
Client Call email
Repeat Caller
Drink 6 cups of water
Allow 2 days for worker to call back
Asked,
"Is there anything I
can help you with..."
Language Line
Answer
50
calls in
a day
"Why didn't I get my benefits?"
Non-AREP calling
Used a cheerful voice
LOUD Kids
Call Disconnects
Requesting New MA card
Answer
100
calls in
a day
Go on a walk during break
Soc Serv
Client says your name wrong
You give them their PMI
ApplyMN and/or MNsure not working
Parent calling about adult child
Reimbursement
Defused a frustrated caller
Compliment a coworker
Said
"What I can do is..."
Can you hear me now?
Caller says you were very helpful
PDM
Caller has Medicare
Share a fun fact about yourself with a coworker
P-EBT
Caller spells their name without being asked
Child Support call
Have a cup of coffee/caffeine
"EBT card"
Caller has Ucare
E-SNAP
Managed Care
"What are your hours?"
LTSS
Spanish Speaking Caller
MedElig
Call lasts over 15 minutes
Give out County email address
Send Call to Alpha Split Worker
Wash your hands!
Change Managed Health Care Plan
Give detailed HIGH FIVE
to an outstanding
co-worker
