(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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PDM
CAF 1 Call
Call lasts over 15 minutes
Housing Help Desk
Share a picture of
your pet with a friend
P-EBT
Client says your name wrong
Caller says you were very helpful
Out of food to eat
Spanish Speaking Caller
Wind in Phone
Said
"What I can do is..."
Long call over 5 min
Give caller good news
MOF
Laughed with a caller
Compliment a coworker
"Supervisor"
PA Forms email
Drink 6 cups of water
"EBT card"
PAI
Can you hear me now?
Requesting New MA card
COVID
Call at 4:28
Quick call under 2 min
Managed Care
Wrong
dept call
Talking to someone else in the background
"My worker never calls back"
Explain how to complete MNsure Renewal
Allow 2 days for worker to call back
Bank statement
Interpreter call
"Why didn't I get my benefits?"
Expressed willingness to help
No one is there when you answer
Energy Assistance
"What are your hours?"
Remained calm with an upset caller
Caller spells their name without being asked
Child
Care Call
Child Support call
Give out the fax number
Soc Serv
Caller asks you to hold
"Is my Healthcare active?"
Maxis OR MNsure Client Data form
Have a cup of coffee/caffeine
Use a script other than case note one
Caller's SSN includes a 1, 3, and 8
Answer
50
calls in
a day
Crying
Unpaid Bill
PIN for
CS or EBT
Defused a frustrated caller
LTSS
Parent calling about adult child
AREP calling
Caller has Ucare
Give out County email address
Caller has Medicare
AVS
MedData
Call from outside of Minnesota
Middle Initial:
D
Add Newborn
LOUD TV
Client name is Mary, Patricia, and Jennifer
Case Number Starts with "1"
Someone
in the
Drive Thru
Call Disconnects
"Did you receive my paperwork"
Caller
thanks you
Client Call email
E-SNAP
Wash your hands!
Reporting an income change
Used a cheerful voice
Asked,
"Is there anything I
can help you with..."
"Pay Stubs"
You give them their PMI
Change Managed Health Care Plan
Share a fun fact about yourself with a coworker
Used the caller's name
Any swear word
"I don't know my case number"
Answered a Question in Jabber
Repeat Caller
Non-AREP calling
Address change
"Let me
find a pen"
Reimbursement
Caller has Medicaid (MA)
Give out form number to Google
Answer
100
calls in
a day
Medicare Savings Program
Caller asks for case number
ApplyMN and/or MNsure not working
Caller name is James, John, or Robert
Spoke to someone born in the same year as you
Case number starts with a "2"
Give detailed HIGH FIVE
to an outstanding
co-worker
