Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Bank statement
2. Explain intake hours
3. Answer 100 calls in a day
4. Non-AREP calling
5. Drink 6 cups of water
6. Wash your hands!
7. Requesting New MA card
8. Call at 4:28
9. Give detailed HIGH FIVE to an outstanding co-worker
10. Energy Assistance
11. PAI
12. P-EBT
13. Go on a walk during break
14. Caller asks for case number
15. PIN for CS or EBT
16. Give out form number to Google
17. Talking to someone else in the background
18. Answered a Question in Jabber
19. Share a fun fact about yourself with a coworker
20. Reimbursement
21. Explain how to complete MNsure Renewal
22. CAF 1 Call
23. Caller's SSN includes a 1, 3, and 8
24. Interpreter call
25. Compliment a coworker
26. "Did you receive my paperwork"
27. Client name is Mary, Patricia, and Jennifer
28. "Pay Stubs"
29. Give out County email address
30. Call Disconnects
31. Give caller good news
32. Long call over 5 min
33. "What are your hours?"
34. Chewing
35. Caller has Ucare
36. Reporting an income change
37. LOUD Kids
38. Caller name is James, John, or Robert
39. Soc Serv
40. LOUD TV
41. Client says your name wrong
42. "EBT card"
43. No one is there when you answer
44. Caller thanks you
45. Caller says you were very helpful
46. ApplyMN and/or MNsure not working
47. Used a cheerful voice
48. Maxis OR MNsure Client Data form
49. AVS
50. PDM
51. MedElig
52. Spanish Speaking Caller
53. Address change
54. Case Number Starts with "1"
55. PA Forms email
56. Laughed with a caller
57. "My worker never calls back"
58. MOF
59. Answer 50 calls in a day
60. "Let me find a pen"
61. COVID
62. Expressed willingness to help
63. Caller has Medicare
64. Wrong dept call
65. "Why didn't I get my benefits?"
66. AREP calling
67. Said "What I can do is..."
68. Housing Help Desk
69. Caller asks you to hold
70. MedData
71. Middle Initial: D
72. E-SNAP
73. Add Newborn
74. Call lasts over 15 minutes
75. Spoke to someone born in the same year as you
76. Defused a frustrated caller
77. Any swear word
78. Used the caller's name
79. "Is my Healthcare active?"
80. Unpaid Bill
81. Can you hear me now?
82. You give them their PMI
83. Caller has Medicaid (MA)
84. Use a script other than case note one
85. Managed Care
86. Medicare Savings Program
87. Asked, "Is there anything I can help you with..."
88. Caller spells their name without being asked
89. Client Call email
90. "Supervisor"
91. Give out the fax number
92. Parent calling about adult child
93. Allow 2 days for worker to call back
94. Remained calm with an upset caller
95. Wind in Phone
96. LTSS
97. Child Support call
98. Change Managed Health Care Plan
99. Share a picture of your pet with a friend
100. Case number starts with a "2"
101. Repeat Caller
102. Crying
103. Out of food to eat
104. Call from outside of Minnesota
105. Have a cup of coffee/caffeine
106. Send Call to Alpha Split Worker
107. Quick call under 2 min
108. Someone in the Drive Thru
109. "I don't know my case number"
110. Language Line
111. Child Care Call