Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. "Is my Healthcare active?"
2. "Did you receive my paperwork"
3. "What are your hours?"
4. Use a script other than case note one
5. Caller says you were very helpful
6. Caller has Medicaid (MA)
7. Language Line
8. "EBT card"
9. Spanish Speaking Caller
10. AVS
11. Explain how to complete MNsure Renewal
12. Someone in the Drive Thru
13. Reporting an income change
14. Laughed with a caller
15. Child Support call
16. Call from outside of Minnesota
17. LOUD TV
18. Caller has Ucare
19. Caller has Medicare
20. Bank statement
21. ApplyMN and/or MNsure not working
22. Defused a frustrated caller
23. Long call over 5 min
24. Used the caller's name
25. Caller asks you to hold
26. CAF 1 Call
27. PAI
28. Housing Help Desk
29. Allow 2 days for worker to call back
30. Asked, "Is there anything I can help you with..."
31. Drink 6 cups of water
32. Reimbursement
33. PDM
34. Crying
35. Wind in Phone
36. "Supervisor"
37. Client Call email
38. Call Disconnects
39. Said "What I can do is..."
40. Can you hear me now?
41. Talking to someone else in the background
42. Interpreter call
43. Give detailed HIGH FIVE to an outstanding co-worker
44. Caller name is James, John, or Robert
45. Compliment a coworker
46. Send Call to Alpha Split Worker
47. Repeat Caller
48. Caller spells their name without being asked
49. MedElig
50. PA Forms email
51. LOUD Kids
52. Caller thanks you
53. Caller asks for case number
54. Give out County email address
55. Wrong dept call
56. "I don't know my case number"
57. Call lasts over 15 minutes
58. Requesting New MA card
59. Any swear word
60. Answered a Question in Jabber
61. Chewing
62. Quick call under 2 min
63. Child Care Call
64. Explain intake hours
65. Address change
66. Call at 4:28
67. Non-AREP calling
68. Give out the fax number
69. Go on a walk during break
70. Out of food to eat
71. Caller's SSN includes a 1, 3, and 8
72. Unpaid Bill
73. Middle Initial: D
74. Answer 50 calls in a day
75. Share a fun fact about yourself with a coworker
76. Wash your hands!
77. Medicare Savings Program
78. Client says your name wrong
79. "Let me find a pen"
80. Give caller good news
81. Expressed willingness to help
82. Remained calm with an upset caller
83. Have a cup of coffee/caffeine
84. Give out form number to Google
85. Share a picture of your pet with a friend
86. P-EBT
87. Managed Care
88. Energy Assistance
89. You give them their PMI
90. No one is there when you answer
91. LTSS
92. "Pay Stubs"
93. PIN for CS or EBT
94. MOF
95. Soc Serv
96. Spoke to someone born in the same year as you
97. E-SNAP
98. Case number starts with a "2"
99. Answer 100 calls in a day
100. "Why didn't I get my benefits?"
101. Change Managed Health Care Plan
102. Client name is Mary, Patricia, and Jennifer
103. MedData
104. COVID
105. Case Number Starts with "1"
106. Add Newborn
107. Maxis OR MNsure Client Data form
108. Used a cheerful voice
109. AREP calling
110. "My worker never calls back"
111. Parent calling about adult child