Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Wrong dept call
2. Share a fun fact about yourself with a coworker
3. Someone in the Drive Thru
4. Caller thanks you
5. P-EBT
6. "Is my Healthcare active?"
7. Used a cheerful voice
8. Defused a frustrated caller
9. Call Disconnects
10. Give out form number to Google
11. Wash your hands!
12. "Did you receive my paperwork"
13. MedData
14. "Why didn't I get my benefits?"
15. Talking to someone else in the background
16. Call at 4:28
17. Share a picture of your pet with a friend
18. COVID
19. Caller spells their name without being asked
20. Have a cup of coffee/caffeine
21. Wind in Phone
22. Unpaid Bill
23. Give caller good news
24. Case Number Starts with "1"
25. "Let me find a pen"
26. PIN for CS or EBT
27. Managed Care
28. Answered a Question in Jabber
29. Quick call under 2 min
30. Long call over 5 min
31. Any swear word
32. Call from outside of Minnesota
33. Send Call to Alpha Split Worker
34. MedElig
35. Interpreter call
36. Chewing
37. Compliment a coworker
38. Call lasts over 15 minutes
39. Give out the fax number
40. Requesting New MA card
41. Allow 2 days for worker to call back
42. Explain how to complete MNsure Renewal
43. LTSS
44. Caller has Ucare
45. Answer 50 calls in a day
46. Said "What I can do is..."
47. Give detailed HIGH FIVE to an outstanding co-worker
48. Bank statement
49. "Supervisor"
50. You give them their PMI
51. E-SNAP
52. Answer 100 calls in a day
53. AVS
54. Caller has Medicaid (MA)
55. Give out County email address
56. Energy Assistance
57. Child Care Call
58. "I don't know my case number"
59. LOUD TV
60. Crying
61. Used the caller's name
62. Medicare Savings Program
63. Caller says you were very helpful
64. Caller has Medicare
65. Spanish Speaking Caller
66. LOUD Kids
67. PA Forms email
68. Maxis OR MNsure Client Data form
69. Remained calm with an upset caller
70. Client name is Mary, Patricia, and Jennifer
71. "My worker never calls back"
72. Address change
73. Go on a walk during break
74. "What are your hours?"
75. CAF 1 Call
76. Laughed with a caller
77. "Pay Stubs"
78. Reporting an income change
79. Case number starts with a "2"
80. ApplyMN and/or MNsure not working
81. Caller asks you to hold
82. Caller name is James, John, or Robert
83. MOF
84. Asked, "Is there anything I can help you with..."
85. Spoke to someone born in the same year as you
86. Can you hear me now?
87. Non-AREP calling
88. Expressed willingness to help
89. PDM
90. Add Newborn
91. Parent calling about adult child
92. Change Managed Health Care Plan
93. Drink 6 cups of water
94. Language Line
95. Reimbursement
96. Middle Initial: D
97. Use a script other than case note one
98. Caller's SSN includes a 1, 3, and 8
99. "EBT card"
100. Out of food to eat
101. Child Support call
102. Caller asks for case number
103. No one is there when you answer
104. Housing Help Desk
105. Repeat Caller
106. Client Call email
107. Explain intake hours
108. AREP calling
109. Soc Serv
110. Client says your name wrong
111. PAI