Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. No one is there when you answer
2. LOUD Kids
3. Requesting New MA card
4. Call from outside of Minnesota
5. You give them their PMI
6. Wrong dept call
7. Add Newborn
8. PA Forms email
9. Give out County email address
10. Give out the fax number
11. Child Care Call
12. AREP calling
13. Answer 100 calls in a day
14. "Why didn't I get my benefits?"
15. Call Disconnects
16. Use a script other than case note one
17. "Let me find a pen"
18. Any swear word
19. Language Line
20. Managed Care
21. Repeat Caller
22. Caller has Medicare
23. Expressed willingness to help
24. Soc Serv
25. Crying
26. Caller spells their name without being asked
27. Reporting an income change
28. Energy Assistance
29. Non-AREP calling
30. Defused a frustrated caller
31. Reimbursement
32. Give detailed HIGH FIVE to an outstanding co-worker
33. Talking to someone else in the background
34. Explain intake hours
35. Share a fun fact about yourself with a coworker
36. Client says your name wrong
37. "Is my Healthcare active?"
38. Out of food to eat
39. Maxis OR MNsure Client Data form
40. PAI
41. Compliment a coworker
42. Used the caller's name
43. Parent calling about adult child
44. Can you hear me now?
45. Send Call to Alpha Split Worker
46. Quick call under 2 min
47. Asked, "Is there anything I can help you with..."
48. Client name is Mary, Patricia, and Jennifer
49. Allow 2 days for worker to call back
50. Housing Help Desk
51. "EBT card"
52. Address change
53. Someone in the Drive Thru
54. Have a cup of coffee/caffeine
55. Middle Initial: D
56. Chewing
57. Caller has Medicaid (MA)
58. Answered a Question in Jabber
59. Spanish Speaking Caller
60. "Pay Stubs"
61. "My worker never calls back"
62. Caller's SSN includes a 1, 3, and 8
63. Caller asks for case number
64. Give caller good news
65. AVS
66. Unpaid Bill
67. PDM
68. Case number starts with a "2"
69. Answer 50 calls in a day
70. Long call over 5 min
71. Caller name is James, John, or Robert
72. Change Managed Health Care Plan
73. Call at 4:28
74. Explain how to complete MNsure Renewal
75. Case Number Starts with "1"
76. Said "What I can do is..."
77. Share a picture of your pet with a friend
78. CAF 1 Call
79. Bank statement
80. Call lasts over 15 minutes
81. Medicare Savings Program
82. LTSS
83. Wash your hands!
84. Wind in Phone
85. Used a cheerful voice
86. Interpreter call
87. Caller says you were very helpful
88. E-SNAP
89. "Did you receive my paperwork"
90. COVID
91. P-EBT
92. Laughed with a caller
93. Drink 6 cups of water
94. Remained calm with an upset caller
95. MedElig
96. MOF
97. Spoke to someone born in the same year as you
98. Caller thanks you
99. "What are your hours?"
100. Child Support call
101. PIN for CS or EBT
102. "Supervisor"
103. "I don't know my case number"
104. MedData
105. Client Call email
106. Caller asks you to hold
107. ApplyMN and/or MNsure not working
108. LOUD TV
109. Caller has Ucare
110. Give out form number to Google
111. Go on a walk during break