Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Interpreter call
2. Requesting New MA card
3. Caller thanks you
4. CAF 1 Call
5. "EBT card"
6. Give out the fax number
7. PIN for CS or EBT
8. Answer 50 calls in a day
9. LOUD Kids
10. Can you hear me now?
11. Add Newborn
12. PAI
13. LOUD TV
14. Quick call under 2 min
15. Said "What I can do is..."
16. "Is my Healthcare active?"
17. MedElig
18. Case number starts with a "2"
19. Laughed with a caller
20. Any swear word
21. Explain intake hours
22. "Pay Stubs"
23. Client name is Mary, Patricia, and Jennifer
24. Allow 2 days for worker to call back
25. Answered a Question in Jabber
26. Wash your hands!
27. Medicare Savings Program
28. AREP calling
29. Spanish Speaking Caller
30. Managed Care
31. "Did you receive my paperwork"
32. Non-AREP calling
33. No one is there when you answer
34. Answer 100 calls in a day
35. Parent calling about adult child
36. Chewing
37. Used a cheerful voice
38. Defused a frustrated caller
39. "I don't know my case number"
40. Caller's SSN includes a 1, 3, and 8
41. Child Care Call
42. Middle Initial: D
43. P-EBT
44. Someone in the Drive Thru
45. Used the caller's name
46. Out of food to eat
47. "Let me find a pen"
48. Housing Help Desk
49. Give detailed HIGH FIVE to an outstanding co-worker
50. Caller has Ucare
51. Send Call to Alpha Split Worker
52. "What are your hours?"
53. Caller has Medicare
54. Remained calm with an upset caller
55. Caller name is James, John, or Robert
56. Wrong dept call
57. Wind in Phone
58. Call lasts over 15 minutes
59. MedData
60. Crying
61. Call at 4:28
62. Call Disconnects
63. "My worker never calls back"
64. Caller has Medicaid (MA)
65. Case Number Starts with "1"
66. Soc Serv
67. Have a cup of coffee/caffeine
68. Bank statement
69. Call from outside of Minnesota
70. PDM
71. Client Call email
72. You give them their PMI
73. Caller asks you to hold
74. Change Managed Health Care Plan
75. COVID
76. Energy Assistance
77. Caller says you were very helpful
78. Language Line
79. Child Support call
80. Use a script other than case note one
81. Give out form number to Google
82. Repeat Caller
83. Asked, "Is there anything I can help you with..."
84. "Supervisor"
85. Unpaid Bill
86. Share a picture of your pet with a friend
87. Caller spells their name without being asked
88. LTSS
89. Caller asks for case number
90. Explain how to complete MNsure Renewal
91. Long call over 5 min
92. Expressed willingness to help
93. PA Forms email
94. E-SNAP
95. Share a fun fact about yourself with a coworker
96. Drink 6 cups of water
97. Reporting an income change
98. "Why didn't I get my benefits?"
99. Compliment a coworker
100. Give caller good news
101. ApplyMN and/or MNsure not working
102. Go on a walk during break
103. Maxis OR MNsure Client Data form
104. MOF
105. AVS
106. Address change
107. Spoke to someone born in the same year as you
108. Talking to someone else in the background
109. Give out County email address
110. Client says your name wrong
111. Reimbursement