Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Answer 100 calls in a day
2. Caller says you were very helpful
3. Wash your hands!
4. AVS
5. Laughed with a caller
6. Defused a frustrated caller
7. Chewing
8. "Pay Stubs"
9. Address change
10. PA Forms email
11. Reimbursement
12. Caller name is James, John, or Robert
13. CAF 1 Call
14. Talking to someone else in the background
15. Spoke to someone born in the same year as you
16. Give detailed HIGH FIVE to an outstanding co-worker
17. Housing Help Desk
18. Use a script other than case note one
19. Caller has Ucare
20. Maxis OR MNsure Client Data form
21. Case Number Starts with "1"
22. Caller asks for case number
23. No one is there when you answer
24. Remained calm with an upset caller
25. Allow 2 days for worker to call back
26. Explain intake hours
27. "Why didn't I get my benefits?"
28. Answered a Question in Jabber
29. Parent calling about adult child
30. Energy Assistance
31. Long call over 5 min
32. Child Care Call
33. Managed Care
34. Go on a walk during break
35. LTSS
36. Caller has Medicaid (MA)
37. Call at 4:28
38. Client says your name wrong
39. Unpaid Bill
40. Give out form number to Google
41. PIN for CS or EBT
42. Compliment a coworker
43. Call Disconnects
44. Caller asks you to hold
45. Wind in Phone
46. Crying
47. Drink 6 cups of water
48. Requesting New MA card
49. Case number starts with a "2"
50. MedElig
51. Non-AREP calling
52. MedData
53. "EBT card"
54. "Is my Healthcare active?"
55. "Let me find a pen"
56. Answer 50 calls in a day
57. Middle Initial: D
58. Asked, "Is there anything I can help you with..."
59. Give caller good news
60. Client name is Mary, Patricia, and Jennifer
61. Someone in the Drive Thru
62. Share a picture of your pet with a friend
63. Have a cup of coffee/caffeine
64. Interpreter call
65. PAI
66. COVID
67. You give them their PMI
68. E-SNAP
69. Out of food to eat
70. Medicare Savings Program
71. Can you hear me now?
72. Reporting an income change
73. Language Line
74. Caller thanks you
75. Repeat Caller
76. AREP calling
77. Used a cheerful voice
78. "I don't know my case number"
79. Quick call under 2 min
80. ApplyMN and/or MNsure not working
81. Wrong dept call
82. Give out the fax number
83. "Did you receive my paperwork"
84. Share a fun fact about yourself with a coworker
85. Call from outside of Minnesota
86. LOUD Kids
87. Caller has Medicare
88. Call lasts over 15 minutes
89. Explain how to complete MNsure Renewal
90. Bank statement
91. Said "What I can do is..."
92. Soc Serv
93. LOUD TV
94. "My worker never calls back"
95. Add Newborn
96. Caller spells their name without being asked
97. Spanish Speaking Caller
98. "Supervisor"
99. Caller's SSN includes a 1, 3, and 8
100. Send Call to Alpha Split Worker
101. Expressed willingness to help
102. Any swear word
103. Child Support call
104. Client Call email
105. PDM
106. Change Managed Health Care Plan
107. Give out County email address
108. "What are your hours?"
109. Used the caller's name
110. P-EBT
111. MOF