(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"EBT card"
Explain how to complete MNsure Renewal
Go on a walk during break
Housing Help Desk
Caller asks you to hold
Can you hear me now?
Call lasts over 15 minutes
You give them their PMI
Out of food to eat
Interpreter call
Client says your name wrong
Managed Care
Caller spells their name without being asked
Unpaid Bill
Compliment a coworker
Soc Serv
Maxis OR MNsure Client Data form
Caller has Ucare
Quick call under 2 min
ApplyMN and/or MNsure not working
"Let me
find a pen"
E-SNAP
Send Call to Alpha Split Worker
Laughed with a caller
PDM
"My worker never calls back"
AVS
Share a fun fact about yourself with a coworker
Call at 4:28
Answer
100
calls in
a day
Non-AREP calling
Caller's SSN includes a 1, 3, and 8
Said
"What I can do is..."
Have a cup of coffee/caffeine
Wrong
dept call
Any swear word
"I don't know my case number"
Requesting New MA card
"What are your hours?"
Wash your hands!
Reporting an income change
Case Number Starts with "1"
COVID
Explain intake hours
CAF 1 Call
Give out form number to Google
"Did you receive my paperwork"
"Is my Healthcare active?"
Medicare Savings Program
Expressed willingness to help
Call from outside of Minnesota
Give caller good news
Crying
Spanish Speaking Caller
PIN for
CS or EBT
Chewing
PA Forms email
Long call over 5 min
Middle Initial:
D
Case number starts with a "2"
Used a cheerful voice
Use a script other than case note one
Caller
thanks you
Caller name is James, John, or Robert
MOF
Talking to someone else in the background
Spoke to someone born in the same year as you
"Why didn't I get my benefits?"
Change Managed Health Care Plan
Defused a frustrated caller
"Supervisor"
Caller asks for case number
Child
Care Call
Give out County email address
Someone
in the
Drive Thru
Client Call email
PAI
Repeat Caller
Energy Assistance
LOUD TV
Asked,
"Is there anything I
can help you with..."
Child Support call
Reimbursement
LTSS
P-EBT
Answered a Question in Jabber
Give out the fax number
Bank statement
Address change
Call Disconnects
Drink 6 cups of water
Caller says you were very helpful
Client name is Mary, Patricia, and Jennifer
Caller has Medicaid (MA)
Language Line
No one is there when you answer
Used the caller's name
Allow 2 days for worker to call back
Share a picture of
your pet with a friend
Remained calm with an upset caller
MedData
AREP calling
Wind in Phone
Answer
50
calls in
a day
Parent calling about adult child
Caller has Medicare
"Pay Stubs"
Give detailed HIGH FIVE
to an outstanding
co-worker
