(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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LOUD Kids
Parent calling about adult child
Case Number Starts with "1"
ApplyMN and/or MNsure not working
Long call over 5 min
"Supervisor"
Caller
thanks you
Housing Help Desk
Call from outside of Minnesota
Give caller good news
"What are your hours?"
Caller has Medicare
AVS
LTSS
Answer
100
calls in
a day
PA Forms email
Child Support call
"EBT card"
Talking to someone else in the background
Said
"What I can do is..."
Caller asks for case number
Use a script other than case note one
Laughed with a caller
Caller spells their name without being asked
Repeat Caller
MOF
Medicare Savings Program
Defused a frustrated caller
P-EBT
Requesting New MA card
Change Managed Health Care Plan
E-SNAP
PIN for
CS or EBT
Give out County email address
Caller has Medicaid (MA)
Drink 6 cups of water
Caller says you were very helpful
Call at 4:28
Reimbursement
Spanish Speaking Caller
Spoke to someone born in the same year as you
Bank statement
Case number starts with a "2"
AREP calling
Chewing
Share a picture of
your pet with a friend
"I don't know my case number"
Add Newborn
"Did you receive my paperwork"
PDM
"Let me
find a pen"
"Is my Healthcare active?"
Explain intake hours
Caller's SSN includes a 1, 3, and 8
Asked,
"Is there anything I
can help you with..."
"My worker never calls back"
Out of food to eat
Give detailed HIGH FIVE
to an outstanding
co-worker
