Answer50calls ina dayPIN forCS orEBT"Let mefind apen"RepeatCallerSpoke tosomeoneborn in thesame yearas youComplimenta coworkerCall at4:28MedDataDrink 6cups ofwaterClientsays yournamewrongAddNewbornShare a funfact aboutyourself witha coworkerClientCallemailRequestingNew MAcardReimbursementMedicareSavingsProgramAVSUsed acheerfulvoiceUse ascript otherthan casenote one"EBTcard""My workernever callsback"You givethemtheir PMICaller'sSSNincludes a1, 3, and 8Call lastsover 15minutesWind inPhoneLOUDKidsGive detailedHIGH FIVEto anoutstandingco-workerNon-AREPcallingChangeManagedHealthCare PlanNo one istherewhen youanswerLTSSLaughedwith acallerSomeonein theDrive ThruCOVIDCallerasks youto holdWrongdeptcallMiddleInitial:DShare apicture ofyour pet witha friendGo on awalkduringbreakE-SNAPLOUDTVCallerhasUcareCAF1 CallReportingan incomechange"Whydidn't I getmybenefits?"BankstatementGive outCountyemailaddressRemainedcalm withan upsetcallerLong callover 5minAllow 2days forworker tocall backChildCareCall PAFormsemailUnpaidBillApplyMNand/orMNsure notworkingCallerasks forcasenumberClient nameis Mary,Patricia, andJenniferAnswer100calls ina dayGive outformnumber toGoogleHave a cup ofcoffee/caffeineSend Callto AlphaSplitWorkerCryingOut offood toeatPDMCan youhear menow?HousingHelpDesk Caller nameis James,John, orRobertWashyourhands!P-EBT"PayStubs"Maxis ORMNsureClientData formDefused afrustratedcallerCasenumberstarts witha "2"InterpretercallCallDisconnectsSocServ"Did youreceive mypaperwork"PAIQuick callunder 2minCallerthanksyouAsked,"Is thereanything Ican help youwith..."Givecallergoodnews"Is myHealthcareactive?"LanguageLineAnyswearwordAnsweredaQuestionin Jabber"Supervisor"ExplainintakehoursCaller spellstheir namewithoutbeing askedSaid"What Ican dois..."CallerhasMedicareManagedCare Caller hasMedicaid(MA)MOFExpressedwillingnessto helpEnergyAssistance Parentcallingaboutadult childChewing"I don'tknow mycasenumber"SpanishSpeakingCallerAddresschangeExplain howto completeMNsureRenewalCaseNumberStartswith "1"Call fromoutside ofMinnesotaTalking tosomeoneelse in thebackground"Whatare yourhours?"ChildSupportcallMedEligGive outthe faxnumberCallersays youwere veryhelpfulUsed thecaller'snameAREPcallingAnswer50calls ina dayPIN forCS orEBT"Let mefind apen"RepeatCallerSpoke tosomeoneborn in thesame yearas youComplimenta coworkerCall at4:28MedDataDrink 6cups ofwaterClientsays yournamewrongAddNewbornShare a funfact aboutyourself witha coworkerClientCallemailRequestingNew MAcardReimbursementMedicareSavingsProgramAVSUsed acheerfulvoiceUse ascript otherthan casenote one"EBTcard""My workernever callsback"You givethemtheir PMICaller'sSSNincludes a1, 3, and 8Call lastsover 15minutesWind inPhoneLOUDKidsGive detailedHIGH FIVEto anoutstandingco-workerNon-AREPcallingChangeManagedHealthCare PlanNo one istherewhen youanswerLTSSLaughedwith acallerSomeonein theDrive ThruCOVIDCallerasks youto holdWrongdeptcallMiddleInitial:DShare apicture ofyour pet witha friendGo on awalkduringbreakE-SNAPLOUDTVCallerhasUcareCAF1 CallReportingan incomechange"Whydidn't I getmybenefits?"BankstatementGive outCountyemailaddressRemainedcalm withan upsetcallerLong callover 5minAllow 2days forworker tocall backChildCareCall PAFormsemailUnpaidBillApplyMNand/orMNsure notworkingCallerasks forcasenumberClient nameis Mary,Patricia, andJenniferAnswer100calls ina dayGive outformnumber toGoogleHave a cup ofcoffee/caffeineSend Callto AlphaSplitWorkerCryingOut offood toeatPDMCan youhear menow?HousingHelpDesk Caller nameis James,John, orRobertWashyourhands!P-EBT"PayStubs"Maxis ORMNsureClientData formDefused afrustratedcallerCasenumberstarts witha "2"InterpretercallCallDisconnectsSocServ"Did youreceive mypaperwork"PAIQuick callunder 2minCallerthanksyouAsked,"Is thereanything Ican help youwith..."Givecallergoodnews"Is myHealthcareactive?"LanguageLineAnyswearwordAnsweredaQuestionin Jabber"Supervisor"ExplainintakehoursCaller spellstheir namewithoutbeing askedSaid"What Ican dois..."CallerhasMedicareManagedCare Caller hasMedicaid(MA)MOFExpressedwillingnessto helpEnergyAssistance Parentcallingaboutadult childChewing"I don'tknow mycasenumber"SpanishSpeakingCallerAddresschangeExplain howto completeMNsureRenewalCaseNumberStartswith "1"Call fromoutside ofMinnesotaTalking tosomeoneelse in thebackground"Whatare yourhours?"ChildSupportcallMedEligGive outthe faxnumberCallersays youwere veryhelpfulUsed thecaller'snameAREPcalling

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Answer 50 calls in a day
  2. PIN for CS or EBT
  3. "Let me find a pen"
  4. Repeat Caller
  5. Spoke to someone born in the same year as you
  6. Compliment a coworker
  7. Call at 4:28
  8. MedData
  9. Drink 6 cups of water
  10. Client says your name wrong
  11. Add Newborn
  12. Share a fun fact about yourself with a coworker
  13. Client Call email
  14. Requesting New MA card
  15. Reimbursement
  16. Medicare Savings Program
  17. AVS
  18. Used a cheerful voice
  19. Use a script other than case note one
  20. "EBT card"
  21. "My worker never calls back"
  22. You give them their PMI
  23. Caller's SSN includes a 1, 3, and 8
  24. Call lasts over 15 minutes
  25. Wind in Phone
  26. LOUD Kids
  27. Give detailed HIGH FIVE to an outstanding co-worker
  28. Non-AREP calling
  29. Change Managed Health Care Plan
  30. No one is there when you answer
  31. LTSS
  32. Laughed with a caller
  33. Someone in the Drive Thru
  34. COVID
  35. Caller asks you to hold
  36. Wrong dept call
  37. Middle Initial: D
  38. Share a picture of your pet with a friend
  39. Go on a walk during break
  40. E-SNAP
  41. LOUD TV
  42. Caller has Ucare
  43. CAF 1 Call
  44. Reporting an income change
  45. "Why didn't I get my benefits?"
  46. Bank statement
  47. Give out County email address
  48. Remained calm with an upset caller
  49. Long call over 5 min
  50. Allow 2 days for worker to call back
  51. Child Care Call
  52. PA Forms email
  53. Unpaid Bill
  54. ApplyMN and/or MNsure not working
  55. Caller asks for case number
  56. Client name is Mary, Patricia, and Jennifer
  57. Answer 100 calls in a day
  58. Give out form number to Google
  59. Have a cup of coffee/caffeine
  60. Send Call to Alpha Split Worker
  61. Crying
  62. Out of food to eat
  63. PDM
  64. Can you hear me now?
  65. Housing Help Desk
  66. Caller name is James, John, or Robert
  67. Wash your hands!
  68. P-EBT
  69. "Pay Stubs"
  70. Maxis OR MNsure Client Data form
  71. Defused a frustrated caller
  72. Case number starts with a "2"
  73. Interpreter call
  74. Call Disconnects
  75. Soc Serv
  76. "Did you receive my paperwork"
  77. PAI
  78. Quick call under 2 min
  79. Caller thanks you
  80. Asked, "Is there anything I can help you with..."
  81. Give caller good news
  82. "Is my Healthcare active?"
  83. Language Line
  84. Any swear word
  85. Answered a Question in Jabber
  86. "Supervisor"
  87. Explain intake hours
  88. Caller spells their name without being asked
  89. Said "What I can do is..."
  90. Caller has Medicare
  91. Managed Care
  92. Caller has Medicaid (MA)
  93. MOF
  94. Expressed willingness to help
  95. Energy Assistance
  96. Parent calling about adult child
  97. Chewing
  98. "I don't know my case number"
  99. Spanish Speaking Caller
  100. Address change
  101. Explain how to complete MNsure Renewal
  102. Case Number Starts with "1"
  103. Call from outside of Minnesota
  104. Talking to someone else in the background
  105. "What are your hours?"
  106. Child Support call
  107. MedElig
  108. Give out the fax number
  109. Caller says you were very helpful
  110. Used the caller's name
  111. AREP calling