(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Use a script other than case note one
Wrong
dept call
Compliment a coworker
Caller
thanks you
Client Call email
Case number starts with a "2"
"Why didn't I get my benefits?"
E-SNAP
MOF
Answer
50
calls in
a day
Change Managed Health Care Plan
Explain intake hours
Laughed with a caller
Non-AREP calling
Spanish Speaking Caller
Allow 2 days for worker to call back
Answered a Question in Jabber
Asked,
"Is there anything I
can help you with..."
Caller asks for case number
Reimbursement
LOUD Kids
Answer
100
calls in
a day
Caller spells their name without being asked
LTSS
Caller has Ucare
"What are your hours?"
"Let me
find a pen"
Drink 6 cups of water
Medicare Savings Program
Caller asks you to hold
"EBT card"
LOUD TV
Wash your hands!
No one is there when you answer
Requesting New MA card
Child
Care Call
Address change
Reporting an income change
Caller has Medicare
Said
"What I can do is..."
Have a cup of coffee/caffeine
Client says your name wrong
PAI
Middle Initial:
D
Call lasts over 15 minutes
PDM
Unpaid Bill
You give them their PMI
"Supervisor"
"Is my Healthcare active?"
Give out form number to Google
Used the caller's name
"My worker never calls back"
AVS
MedData
Expressed willingness to help
MedElig
Used a cheerful voice
PIN for
CS or EBT
CAF 1 Call
Managed Care
Give caller good news
Add Newborn
Case Number Starts with "1"
Talking to someone else in the background
AREP calling
Energy Assistance
Bank statement
Repeat Caller
"Did you receive my paperwork"
Defused a frustrated caller
Give out County email address
Go on a walk during break
Maxis OR MNsure Client Data form
Caller has Medicaid (MA)
Soc Serv
Long call over 5 min
Quick call under 2 min
Caller's SSN includes a 1, 3, and 8
COVID
Give out the fax number
Language Line
Share a picture of
your pet with a friend
Interpreter call
P-EBT
Call from outside of Minnesota
ApplyMN and/or MNsure not working
"Pay Stubs"
Chewing
Out of food to eat
Send Call to Alpha Split Worker
Give detailed HIGH FIVE
to an outstanding
co-worker
