(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"I don't know my case number"
Laughed with a caller
Any swear word
Managed Care
COVID
Expressed willingness to help
Compliment a coworker
Caller
thanks you
Caller asks for case number
Add Newborn
Used the caller's name
Call from outside of Minnesota
ApplyMN and/or MNsure not working
Language Line
Interpreter call
"Pay Stubs"
Give out form number to Google
LOUD TV
"Let me
find a pen"
Crying
Call Disconnects
Change Managed Health Care Plan
Child
Care Call
You give them their PMI
"Did you receive my paperwork"
PAI
Wind in Phone
Give caller good news
Out of food to eat
Defused a frustrated caller
No one is there when you answer
Medicare Savings Program
Go on a walk during break
PA Forms email
Case Number Starts with "1"
Case number starts with a "2"
Quick call under 2 min
Call at 4:28
"What are your hours?"
Explain how to complete MNsure Renewal
Client says your name wrong
PDM
Spanish Speaking Caller
Maxis OR MNsure Client Data form
"My worker never calls back"
Share a fun fact about yourself with a coworker
Requesting New MA card
Said
"What I can do is..."
Middle Initial:
D
P-EBT
Caller name is James, John, or Robert
Explain intake hours
Address change
Caller says you were very helpful
LOUD Kids
Caller's SSN includes a 1, 3, and 8
Talking to someone else in the background
Spoke to someone born in the same year as you
Repeat Caller
Client name is Mary, Patricia, and Jennifer
Long call over 5 min
Caller asks you to hold
Answer
100
calls in
a day
AREP calling
"Why didn't I get my benefits?"
Housing Help Desk
Answered a Question in Jabber
E-SNAP
Child Support call
"Supervisor"
Energy Assistance
Unpaid Bill
Give out the fax number
Use a script other than case note one
Caller has Medicare
PIN for
CS or EBT
Drink 6 cups of water
Send Call to Alpha Split Worker
Call lasts over 15 minutes
Give out County email address
"EBT card"
Have a cup of coffee/caffeine
Client Call email
Caller has Ucare
Soc Serv
MedElig
MOF
Share a picture of
your pet with a friend
Bank statement
MedData
Parent calling about adult child
Wash your hands!
Chewing
Someone
in the
Drive Thru
Caller spells their name without being asked
Wrong
dept call
Allow 2 days for worker to call back
"Is my Healthcare active?"
Reimbursement
Answer
50
calls in
a day
Asked,
"Is there anything I
can help you with..."
LTSS
Remained calm with an upset caller
Non-AREP calling
Give detailed HIGH FIVE
to an outstanding
co-worker
