Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Non-AREP calling
2. Client says your name wrong
3. Housing Help Desk
4. MedData
5. Medicare Savings Program
6. "I don't know my case number"
7. Drink 6 cups of water
8. Said "What I can do is..."
9. "Pay Stubs"
10. Case Number Starts with "1"
11. P-EBT
12. PA Forms email
13. MedElig
14. Add Newborn
15. "Let me find a pen"
16. Caller says you were very helpful
17. You give them their PMI
18. Go on a walk during break
19. PAI
20. PDM
21. Call from outside of Minnesota
22. "Why didn't I get my benefits?"
23. Explain how to complete MNsure Renewal
24. Laughed with a caller
25. Send Call to Alpha Split Worker
26. Any swear word
27. LOUD TV
28. Used the caller's name
29. Middle Initial: D
30. Long call over 5 min
31. Expressed willingness to help
32. Caller has Ucare
33. Answer 50 calls in a day
34. MOF
35. Caller asks you to hold
36. Chewing
37. Give detailed HIGH FIVE to an outstanding co-worker
38. "My worker never calls back"
39. Change Managed Health Care Plan
40. Caller asks for case number
41. LTSS
42. Remained calm with an upset caller
43. Give caller good news
44. Someone in the Drive Thru
45. "Did you receive my paperwork"
46. Address change
47. Caller thanks you
48. Asked, "Is there anything I can help you with..."
49. E-SNAP
50. Requesting New MA card
51. Explain intake hours
52. Child Support call
53. Answered a Question in Jabber
54. PIN for CS or EBT
55. Repeat Caller
56. Wind in Phone
57. Caller's SSN includes a 1, 3, and 8
58. Caller has Medicaid (MA)
59. Wrong dept call
60. Give out County email address
61. "Is my Healthcare active?"
62. Client name is Mary, Patricia, and Jennifer
63. Spanish Speaking Caller
64. Defused a frustrated caller
65. Share a picture of your pet with a friend
66. Compliment a coworker
67. Interpreter call
68. CAF 1 Call
69. Child Care Call
70. Client Call email
71. Answer 100 calls in a day
72. Can you hear me now?
73. AVS
74. Reimbursement
75. Talking to someone else in the background
76. Use a script other than case note one
77. Share a fun fact about yourself with a coworker
78. Reporting an income change
79. Unpaid Bill
80. Spoke to someone born in the same year as you
81. "EBT card"
82. Managed Care
83. AREP calling
84. Call at 4:28
85. Have a cup of coffee/caffeine
86. Energy Assistance
87. Quick call under 2 min
88. Language Line
89. Bank statement
90. Caller spells their name without being asked
91. Crying
92. "What are your hours?"
93. Parent calling about adult child
94. Give out form number to Google
95. Caller name is James, John, or Robert
96. Caller has Medicare
97. Maxis OR MNsure Client Data form
98. Used a cheerful voice
99. COVID
100. Case number starts with a "2"
101. Give out the fax number
102. LOUD Kids
103. Out of food to eat
104. "Supervisor"
105. Wash your hands!
106. ApplyMN and/or MNsure not working
107. Call Disconnects
108. Soc Serv
109. No one is there when you answer
110. Call lasts over 15 minutes
111. Allow 2 days for worker to call back