Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Share a picture of your pet with a friend
2. Caller has Medicaid (MA)
3. You give them their PMI
4. Energy Assistance
5. Child Care Call
6. Reimbursement
7. Managed Care
8. LOUD TV
9. Have a cup of coffee/caffeine
10. Non-AREP calling
11. Answer 100 calls in a day
12. PIN for CS or EBT
13. Medicare Savings Program
14. Caller spells their name without being asked
15. Asked, "Is there anything I can help you with..."
16. MOF
17. Spanish Speaking Caller
18. Someone in the Drive Thru
19. Answer 50 calls in a day
20. Bank statement
21. Caller thanks you
22. "What are your hours?"
23. Laughed with a caller
24. Used the caller's name
25. Call from outside of Minnesota
26. Caller says you were very helpful
27. "Why didn't I get my benefits?"
28. Caller asks you to hold
29. E-SNAP
30. Address change
31. PDM
32. "Is my Healthcare active?"
33. Caller has Medicare
34. Case Number Starts with "1"
35. P-EBT
36. Client Call email
37. Quick call under 2 min
38. Client name is Mary, Patricia, and Jennifer
39. MedData
40. Child Support call
41. Expressed willingness to help
42. Give detailed HIGH FIVE to an outstanding co-worker
43. PAI
44. Spoke to someone born in the same year as you
45. LOUD Kids
46. Wind in Phone
47. "EBT card"
48. Compliment a coworker
49. AVS
50. Explain intake hours
51. Give caller good news
52. "Let me find a pen"
53. "I don't know my case number"
54. Defused a frustrated caller
55. Can you hear me now?
56. Client says your name wrong
57. Explain how to complete MNsure Renewal
58. Answered a Question in Jabber
59. Any swear word
60. Middle Initial: D
61. Caller has Ucare
62. Unpaid Bill
63. Long call over 5 min
64. Wash your hands!
65. Give out the fax number
66. Wrong dept call
67. Said "What I can do is..."
68. Parent calling about adult child
69. Call lasts over 15 minutes
70. Soc Serv
71. Caller's SSN includes a 1, 3, and 8
72. "My worker never calls back"
73. LTSS
74. Remained calm with an upset caller
75. COVID
76. "Did you receive my paperwork"
77. Maxis OR MNsure Client Data form
78. Allow 2 days for worker to call back
79. Send Call to Alpha Split Worker
80. Reporting an income change
81. Housing Help Desk
82. Interpreter call
83. Repeat Caller
84. Call Disconnects
85. Language Line
86. AREP calling
87. Requesting New MA card
88. Call at 4:28
89. Caller name is James, John, or Robert
90. Crying
91. "Pay Stubs"
92. Share a fun fact about yourself with a coworker
93. Case number starts with a "2"
94. ApplyMN and/or MNsure not working
95. Caller asks for case number
96. Out of food to eat
97. Go on a walk during break
98. Change Managed Health Care Plan
99. Give out County email address
100. CAF 1 Call
101. Talking to someone else in the background
102. No one is there when you answer
103. "Supervisor"
104. Add Newborn
105. MedElig
106. Give out form number to Google
107. Drink 6 cups of water
108. Use a script other than case note one
109. Used a cheerful voice
110. PA Forms email
111. Chewing