Answer 50 calls in a day PIN for CS or EBT "Let me find a pen" Repeat Caller Spoke to someone born in the same year as you Compliment a coworker Call at 4:28 MedData Drink 6 cups of water Client says your name wrong Add Newborn Share a fun fact about yourself with a coworker Client Call email Requesting New MA card Reimbursement Medicare Savings Program AVS Used a cheerful voice Use a script other than case note one "EBT card" "My worker never calls back" You give them their PMI Caller's SSN includes a 1, 3, and 8 Call lasts over 15 minutes Wind in Phone LOUD Kids Give detailed HIGH FIVE to an outstanding co-worker Non- AREP calling Change Managed Health Care Plan No one is there when you answer LTSS Laughed with a caller Someone in the Drive Thru COVID Caller asks you to hold Wrong dept call Middle Initial: D Share a picture of your pet with a friend Go on a walk during break E- SNAP LOUD TV Caller has Ucare CAF 1 Call Reporting an income change "Why didn't I get my benefits?" Bank statement Give out County email address Remained calm with an upset caller Long call over 5 min Allow 2 days for worker to call back Child Care Call PA Forms email Unpaid Bill ApplyMN and/or MNsure not working Caller asks for case number Client name is Mary, Patricia, and Jennifer Answer 100 calls in a day Give out form number to Google Have a cup of coffee/caffeine Send Call to Alpha Split Worker Crying Out of food to eat PDM Can you hear me now? Housing Help Desk Caller name is James, John, or Robert Wash your hands! P- EBT "Pay Stubs" Maxis OR MNsure Client Data form Defused a frustrated caller Case number starts with a "2" Interpreter call Call Disconnects Soc Serv "Did you receive my paperwork" PAI Quick call under 2 min Caller thanks you Asked, "Is there anything I can help you with..." Give caller good news "Is my Healthcare active?" Language Line Any swear word Answered a Question in Jabber "Supervisor" Explain intake hours Caller spells their name without being asked Said "What I can do is..." Caller has Medicare Managed Care Caller has Medicaid (MA) MOF Expressed willingness to help Energy Assistance Parent calling about adult child Chewing "I don't know my case number" Spanish Speaking Caller Address change Explain how to complete MNsure Renewal Case Number Starts with "1" Call from outside of Minnesota Talking to someone else in the background "What are your hours?" Child Support call MedElig Give out the fax number Caller says you were very helpful Used the caller's name AREP calling Answer 50 calls in a day PIN for CS or EBT "Let me find a pen" Repeat Caller Spoke to someone born in the same year as you Compliment a coworker Call at 4:28 MedData Drink 6 cups of water Client says your name wrong Add Newborn Share a fun fact about yourself with a coworker Client Call email Requesting New MA card Reimbursement Medicare Savings Program AVS Used a cheerful voice Use a script other than case note one "EBT card" "My worker never calls back" You give them their PMI Caller's SSN includes a 1, 3, and 8 Call lasts over 15 minutes Wind in Phone LOUD Kids Give detailed HIGH FIVE to an outstanding co-worker Non- AREP calling Change Managed Health Care Plan No one is there when you answer LTSS Laughed with a caller Someone in the Drive Thru COVID Caller asks you to hold Wrong dept call Middle Initial: D Share a picture of your pet with a friend Go on a walk during break E- SNAP LOUD TV Caller has Ucare CAF 1 Call Reporting an income change "Why didn't I get my benefits?" Bank statement Give out County email address Remained calm with an upset caller Long call over 5 min Allow 2 days for worker to call back Child Care Call PA Forms email Unpaid Bill ApplyMN and/or MNsure not working Caller asks for case number Client name is Mary, Patricia, and Jennifer Answer 100 calls in a day Give out form number to Google Have a cup of coffee/caffeine Send Call to Alpha Split Worker Crying Out of food to eat PDM Can you hear me now? Housing Help Desk Caller name is James, John, or Robert Wash your hands! P- EBT "Pay Stubs" Maxis OR MNsure Client Data form Defused a frustrated caller Case number starts with a "2" Interpreter call Call Disconnects Soc Serv "Did you receive my paperwork" PAI Quick call under 2 min Caller thanks you Asked, "Is there anything I can help you with..." Give caller good news "Is my Healthcare active?" Language Line Any swear word Answered a Question in Jabber "Supervisor" Explain intake hours Caller spells their name without being asked Said "What I can do is..." Caller has Medicare Managed Care Caller has Medicaid (MA) MOF Expressed willingness to help Energy Assistance Parent calling about adult child Chewing "I don't know my case number" Spanish Speaking Caller Address change Explain how to complete MNsure Renewal Case Number Starts with "1" Call from outside of Minnesota Talking to someone else in the background "What are your hours?" Child Support call MedElig Give out the fax number Caller says you were very helpful Used the caller's name AREP calling
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Answer
50
calls in
a day
PIN for
CS or EBT
"Let me
find a pen"
Repeat Caller
Spoke to someone born in the same year as you
Compliment a coworker
Call at 4:28
MedData
Drink 6 cups of water
Client says your name wrong
Add Newborn
Share a fun fact about yourself with a coworker
Client Call email
Requesting New MA card
Reimbursement
Medicare Savings Program
AVS
Used a cheerful voice
Use a script other than case note one
"EBT card"
"My worker never calls back"
You give them their PMI
Caller's SSN includes a 1, 3, and 8
Call lasts over 15 minutes
Wind in Phone
LOUD Kids
Give detailed HIGH FIVE
to an outstanding
co-worker
Non-AREP calling
Change Managed Health Care Plan
No one is there when you answer
LTSS
Laughed with a caller
Someone
in the
Drive Thru
COVID
Caller asks you to hold
Wrong
dept call
Middle Initial:
D
Share a picture of
your pet with a friend
Go on a walk during break
E-SNAP
LOUD TV
Caller has Ucare
CAF 1 Call
Reporting an income change
"Why didn't I get my benefits?"
Bank statement
Give out County email address
Remained calm with an upset caller
Long call over 5 min
Allow 2 days for worker to call back
Child
Care Call
PA Forms email
Unpaid Bill
ApplyMN and/or MNsure not working
Caller asks for case number
Client name is Mary, Patricia, and Jennifer
Answer
100
calls in
a day
Give out form number to Google
Have a cup of coffee/caffeine
Send Call to Alpha Split Worker
Crying
Out of food to eat
PDM
Can you hear me now?
Housing Help Desk
Caller name is James, John, or Robert
Wash your hands!
P-EBT
"Pay Stubs"
Maxis OR MNsure Client Data form
Defused a frustrated caller
Case number starts with a "2"
Interpreter call
Call Disconnects
Soc Serv
"Did you receive my paperwork"
PAI
Quick call under 2 min
Caller
thanks you
Asked,
"Is there anything I
can help you with..."
Give caller good news
"Is my Healthcare active?"
Language Line
Any swear word
Answered a Question in Jabber
"Supervisor"
Explain intake hours
Caller spells their name without being asked
Said
"What I can do is..."
Caller has Medicare
Managed Care
Caller has Medicaid (MA)
MOF
Expressed willingness to help
Energy Assistance
Parent calling about adult child
Chewing
"I don't know my case number"
Spanish Speaking Caller
Address change
Explain how to complete MNsure Renewal
Case Number Starts with "1"
Call from outside of Minnesota
Talking to someone else in the background
"What are your hours?"
Child Support call
MedElig
Give out the fax number
Caller says you were very helpful
Used the caller's name
AREP calling