This bingo card has a free space and 24 words: Completed CTR while on call - NO WRAP, Client comments on low hold time, Client says "I know this isn't your fault", Client comments on hold music, Client yells at dog/kid/spouse, Client asks about weather in AZ, HLMS request entered correctly, Provided SC link for teammate, Client asks if you WFH, Valid email request - no f/u req from SCA/TL, Two calls in a row with no CTR, Ran VERID, Co-browse with client, Client says you deserve a raise, Completed HLMS request while on phone - NO WRAP, Survey Returned, Connected client with correct department, Client wants to speak with TM, but you solve instead, Client tells you about their weekend, Answered teammate question in group ping, No IEX update needed for lunch, No IEX update needed for breaks, Correctly followed payment refund SC - including proof of deposit in DMP and Client calls in to check status, you get to tell client its already been solved..
Receptionist Bingo | Veterinary Receptionist Appreciation Week | DAVO Daily Ops Bingo | Customer Service Week | You "Call" It Bingo
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