(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Client says "I know this isn't your fault"
Client tells you about their weekend
Correctly followed payment refund SC - including proof of deposit in DMP
Ran VERID
Client yells at dog/kid/spouse
Connected client with correct department
Answered teammate question in group ping
Client says you deserve a raise
Client comments on low hold time
Client asks about weather in AZ
Completed CTR while on call - NO WRAP
Client wants to speak with TM, but you solve instead
Client comments on hold music
Provided SC link for teammate
Survey Returned
Completed HLMS request while on phone - NO WRAP
Client asks if you WFH
No IEX update needed for lunch
HLMS request entered correctly
Valid email request - no f/u req from SCA/TL
No IEX update needed for breaks
Client calls in to check status, you get to tell client its already been solved.
