(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Client yells at dog/kid/spouse
Client says you deserve a raise
No IEX update needed for breaks
Provided SC link for teammate
Two calls in a row with no CTR
Client calls in to check status, you get to tell client its already been solved.
Co-browse with client
Completed HLMS request while on phone - NO WRAP
Client asks about weather in AZ
Correctly followed payment refund SC - including proof of deposit in DMP
Client says "I know this isn't your fault"
Valid email request - no f/u req from SCA/TL
Client comments on hold music
Client asks if you WFH
Ran VERID
Completed CTR while on call - NO WRAP
Survey Returned
No IEX update needed for lunch
Client comments on low hold time
Client tells you about their weekend
Connected client with correct department
Answered teammate question in group ping
HLMS request entered correctly
Client wants to speak with TM, but you solve instead
