(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Client comments on hold music
Client wants to speak with TM, but you solve instead
Client asks if you WFH
Completed CTR while on call - NO WRAP
Survey Returned
No IEX update needed for lunch
Valid email request - no f/u req from SCA/TL
Client tells you about their weekend
Client says "I know this isn't your fault"
Co-browse with client
Answered teammate question in group ping
Ran VERID
No IEX update needed for breaks
Completed HLMS request while on phone - NO WRAP
Client comments on low hold time
Correctly followed payment refund SC - including proof of deposit in DMP
Client says you deserve a raise
Connected client with correct department
HLMS request entered correctly
Client asks about weather in AZ
Client calls in to check status, you get to tell client its already been solved.
