(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Client comments on hold music
Two calls in a row with no CTR
Client calls in to check status, you get to tell client its already been solved.
Completed HLMS request while on phone - NO WRAP
Ran VERID
Connected client with correct department
Client wants to speak with TM, but you solve instead
Co-browse with client
Provided SC link for teammate
Client yells at dog/kid/spouse
HLMS request entered correctly
Client says "I know this isn't your fault"
Client asks if you WFH
No IEX update needed for lunch
Client says you deserve a raise
Client comments on low hold time
Valid email request - no f/u req from SCA/TL
Client tells you about their weekend
No IEX update needed for breaks
Answered teammate question in group ping
Survey Returned
Completed CTR while on call - NO WRAP
Correctly followed payment refund SC - including proof of deposit in DMP
