(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Client asks about weather in AZ
Client says you deserve a raise
Client comments on low hold time
Two calls in a row with no CTR
No IEX update needed for breaks
Valid email request - no f/u req from SCA/TL
Connected client with correct department
Client comments on hold music
Client wants to speak with TM, but you solve instead
Client tells you about their weekend
Client says "I know this isn't your fault"
Client asks if you WFH
Client calls in to check status, you get to tell client its already been solved.
Completed CTR while on call - NO WRAP
Client yells at dog/kid/spouse
Survey Returned
Co-browse with client
Provided SC link for teammate
Completed HLMS request while on phone - NO WRAP
Ran VERID
No IEX update needed for lunch
Answered teammate question in group ping
HLMS request entered correctly
Correctly followed payment refund SC - including proof of deposit in DMP
