(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Client says "I know this isn't your fault"
Client yells at dog/kid/spouse
Client calls in to check status, you get to tell client its already been solved.
Answered teammate question in group ping
Survey Returned
Client comments on low hold time
HLMS request entered correctly
Client asks about weather in AZ
Connected client with correct department
Co-browse with client
Two calls in a row with no CTR
Client asks if you WFH
No IEX update needed for breaks
Correctly followed payment refund SC - including proof of deposit in DMP
Completed CTR while on call - NO WRAP
Completed HLMS request while on phone - NO WRAP
Valid email request - no f/u req from SCA/TL
Client says you deserve a raise
Client wants to speak with TM, but you solve instead
