This bingo card has a free space and 28 words: Needs training, Dropped Call, "Can I talk to someone else?", Salesforce error, Has a drink during happy hour, Citrix call, "Xth time I've called", 2 reopen bankrecs in one day, Submitted an IR, "Can you see my screen?", Receive two calls from the same customer in one day, Wrong queue, Repeats instructions to helper, Sent a case to Tech/SaaS just to get it back, "Let me speak to your manager", Helped a coworker on a Webex, Callback; no answer, Chris asked me to jump on the phones again, Not our Product, Language Barrier, Customer lied, Touchpoint error, Actual defective product, Customer Curses, Claim Required, Escalation, Same Customer Same Day and How to Buy.
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