Receive twocalls fromthe samecustomer inone dayWrongqueueDroppedCall"Can yousee myscreen?"Needstraining2 reopenbankrecsin one dayNot ourProductHas a drinkduring happyhourCitrixcallHelped acoworkeron aWebexCustomerliedCallback;noanswerEscalationRepeatsinstructionsto helperSalesforceerrorSubmittedan IR"Xth timeI'vecalled"Sent a casetoTech/SaaSjust to get itbackSameCustomerSameDayHowto BuyChris askedme to jumpon thephonesagainCustomerCursesLanguageBarrier"Let mespeak toyourmanager"TouchpointerrorActualdefectiveproductClaimRequired"Can I talktosomeoneelse?"Receive twocalls fromthe samecustomer inone dayWrongqueueDroppedCall"Can yousee myscreen?"Needstraining2 reopenbankrecsin one dayNot ourProductHas a drinkduring happyhourCitrixcallHelped acoworkeron aWebexCustomerliedCallback;noanswerEscalationRepeatsinstructionsto helperSalesforceerrorSubmittedan IR"Xth timeI'vecalled"Sent a casetoTech/SaaSjust to get itbackSameCustomerSameDayHowto BuyChris askedme to jumpon thephonesagainCustomerCursesLanguageBarrier"Let mespeak toyourmanager"TouchpointerrorActualdefectiveproductClaimRequired"Can I talktosomeoneelse?"

CM Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Receive two calls from the same customer in one day
  2. Wrong queue
  3. Dropped Call
  4. "Can you see my screen?"
  5. Needs training
  6. 2 reopen bankrecs in one day
  7. Not our Product
  8. Has a drink during happy hour
  9. Citrix call
  10. Helped a coworker on a Webex
  11. Customer lied
  12. Callback; no answer
  13. Escalation
  14. Repeats instructions to helper
  15. Salesforce error
  16. Submitted an IR
  17. "Xth time I've called"
  18. Sent a case to Tech/SaaS just to get it back
  19. Same Customer Same Day
  20. How to Buy
  21. Chris asked me to jump on the phones again
  22. Customer Curses
  23. Language Barrier
  24. "Let me speak to your manager"
  25. Touchpoint error
  26. Actual defective product
  27. Claim Required
  28. "Can I talk to someone else?"