(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
Escalation
Wrong queue
Submitted an IR
"Can you see my screen?"
Language Barrier
Chris asked me to jump on the phones again
Repeats instructions to helper
Customer lied
How to Buy
"Xth time I've called"
"Let me speak to your manager"
Touchpoint error
Claim Required
Sent a case to Tech/SaaS just to get it back
"Can I talk to someone else?"
Customer Curses
Salesforce error
Same Customer Same Day
Needs training
2 reopen bankrecs in one day
Actual defective product
Helped a coworker on a Webex
Citrix call
Callback; no answer
Receive two calls from the same customer in one day
