(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Touchpoint error
"Can you see my screen?"
Needs training
Same Customer Same Day
Wrong queue
How to Buy
Not our Product
Submitted an IR
Escalation
Citrix call
Dropped Call
Customer lied
Has a drink during happy hour
"Xth time I've called"
2 reopen bankrecs in one day
Repeats instructions to helper
Callback; no answer
Helped a coworker on a Webex
Customer Curses
"Let me speak to your manager"
Receive two calls from the same customer in one day
