Touchpointerror"Xth timeI'vecalled"LanguageBarrierReceive twocalls fromthe samecustomer inone dayCitrixcallSameCustomerSameDaySalesforceerrorChris askedme to jumpon thephonesagain2 reopenbankrecsin one dayActualdefectiveproductWrongqueueSubmittedan IRHowto BuyRepeatsinstructionsto helperCallback;noanswerCustomerCurses"Can yousee myscreen?"DroppedCall"Let mespeak toyourmanager"Has a drinkduring happyhourCustomerliedSent a casetoTech/SaaSjust to get itback"Can I talktosomeoneelse?"ClaimRequiredNeedstrainingHelped acoworkeron aWebexNot ourProductEscalationTouchpointerror"Xth timeI'vecalled"LanguageBarrierReceive twocalls fromthe samecustomer inone dayCitrixcallSameCustomerSameDaySalesforceerrorChris askedme to jumpon thephonesagain2 reopenbankrecsin one dayActualdefectiveproductWrongqueueSubmittedan IRHowto BuyRepeatsinstructionsto helperCallback;noanswerCustomerCurses"Can yousee myscreen?"DroppedCall"Let mespeak toyourmanager"Has a drinkduring happyhourCustomerliedSent a casetoTech/SaaSjust to get itback"Can I talktosomeoneelse?"ClaimRequiredNeedstrainingHelped acoworkeron aWebexNot ourProductEscalation

CM Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Touchpoint error
  2. "Xth time I've called"
  3. Language Barrier
  4. Receive two calls from the same customer in one day
  5. Citrix call
  6. Same Customer Same Day
  7. Salesforce error
  8. Chris asked me to jump on the phones again
  9. 2 reopen bankrecs in one day
  10. Actual defective product
  11. Wrong queue
  12. Submitted an IR
  13. How to Buy
  14. Repeats instructions to helper
  15. Callback; no answer
  16. Customer Curses
  17. "Can you see my screen?"
  18. Dropped Call
  19. "Let me speak to your manager"
  20. Has a drink during happy hour
  21. Customer lied
  22. Sent a case to Tech/SaaS just to get it back
  23. "Can I talk to someone else?"
  24. Claim Required
  25. Needs training
  26. Helped a coworker on a Webex
  27. Not our Product
  28. Escalation