Sent a casetoTech/SaaSjust to get itbackWrongqueueEscalationSubmittedan IRSalesforceerrorHas a drinkduring happyhour"Let mespeak toyourmanager"Howto BuyCustomerCursesDroppedCall"Can yousee myscreen?"LanguageBarrierChris askedme to jumpon thephonesagainNeedstrainingActualdefectiveproduct2 reopenbankrecsin one dayReceive twocalls fromthe samecustomer inone dayHelped acoworkeron aWebexClaimRequiredCitrixcallRepeatsinstructionsto helper"Can I talktosomeoneelse?""Xth timeI'vecalled"Not ourProductTouchpointerrorCallback;noanswerCustomerliedSameCustomerSameDaySent a casetoTech/SaaSjust to get itbackWrongqueueEscalationSubmittedan IRSalesforceerrorHas a drinkduring happyhour"Let mespeak toyourmanager"Howto BuyCustomerCursesDroppedCall"Can yousee myscreen?"LanguageBarrierChris askedme to jumpon thephonesagainNeedstrainingActualdefectiveproduct2 reopenbankrecsin one dayReceive twocalls fromthe samecustomer inone dayHelped acoworkeron aWebexClaimRequiredCitrixcallRepeatsinstructionsto helper"Can I talktosomeoneelse?""Xth timeI'vecalled"Not ourProductTouchpointerrorCallback;noanswerCustomerliedSameCustomerSameDay

CM Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sent a case to Tech/SaaS just to get it back
  2. Wrong queue
  3. Escalation
  4. Submitted an IR
  5. Salesforce error
  6. Has a drink during happy hour
  7. "Let me speak to your manager"
  8. How to Buy
  9. Customer Curses
  10. Dropped Call
  11. "Can you see my screen?"
  12. Language Barrier
  13. Chris asked me to jump on the phones again
  14. Needs training
  15. Actual defective product
  16. 2 reopen bankrecs in one day
  17. Receive two calls from the same customer in one day
  18. Helped a coworker on a Webex
  19. Claim Required
  20. Citrix call
  21. Repeats instructions to helper
  22. "Can I talk to someone else?"
  23. "Xth time I've called"
  24. Not our Product
  25. Touchpoint error
  26. Callback; no answer
  27. Customer lied
  28. Same Customer Same Day