(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Sent a case to Tech/SaaS just to get it back
Customer lied
2 reopen bankrecs in one day
Needs training
Touchpoint error
Escalation
"Let me speak to your manager"
"Can I talk to someone else?"
Repeats instructions to helper
Not our Product
"Can you see my screen?"
Salesforce error
Actual defective product
Customer Curses
Submitted an IR
Language Barrier
Wrong queue
Citrix call
Dropped Call
Callback; no answer
How to Buy
Same Customer Same Day
Claim Required
Helped a coworker on a Webex
Receive two calls from the same customer in one day
