Contact Center Bingo

Contact Center Bingo Card
Preview

This bingo card has a free space and 24 words: Melissa says “Rock it”, Customer states they lost their debit card, Customer requests a doc on letterhead, Your average talk time is under 3 minutes, You collect security questions from 5+ people, Customer has a loan payment inquiry, You complete a stop payment, Customer asks about a notary, You make a credit card referral, You complete a check order, Customer needs statements, Customer needs their OLB unlocked, Customer needs help with Zelle, Customer become locked out of RSA, Customer states they are a POA, Customer requests to speak with Diane, Customer Escalation, You make an Infinex referral, A call you’re on drops, Customer requests to speak with Stephen Lewis, You’ve answered > 60 calls, Customer asks for their balance, Customer asks for a fee back and Emily says “Nobody’s leaving”.

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Probabilities

With players vying for a you'll have to call about __ items before someone wins. There's a __% chance that a lucky player would win after calling __ items.

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