Customerasksabout anotaryA callyou’re ondropsCustomerstatesthey are aPOACustomerrequestsa doc onletterheadYoucompletea checkorderCustomerrequests tospeak withStephenLewisCustomerasks for afee backCustomerneedshelp withZelleCustomerasks fortheirbalanceMelissasays“Rock it”CustomerEscalationCustomerrequests tospeak withDianeYou makean InfinexreferralYou collectsecurityquestionsfrom 5+peopleEmilysays“Nobody’sleaving”You makea creditcardreferralYoucompletea stoppaymentCustomerbecomelocked outof RSAYou’veanswered> 60 callsCustomerstates theylost theirdebit cardCustomerneedsstatementsCustomerneedstheir OLBunlockedYouraverage talktime is under3 minutesCustomerhas a loanpaymentinquiryCustomerasksabout anotaryA callyou’re ondropsCustomerstatesthey are aPOACustomerrequestsa doc onletterheadYoucompletea checkorderCustomerrequests tospeak withStephenLewisCustomerasks for afee backCustomerneedshelp withZelleCustomerasks fortheirbalanceMelissasays“Rock it”CustomerEscalationCustomerrequests tospeak withDianeYou makean InfinexreferralYou collectsecurityquestionsfrom 5+peopleEmilysays“Nobody’sleaving”You makea creditcardreferralYoucompletea stoppaymentCustomerbecomelocked outof RSAYou’veanswered> 60 callsCustomerstates theylost theirdebit cardCustomerneedsstatementsCustomerneedstheir OLBunlockedYouraverage talktime is under3 minutesCustomerhas a loanpaymentinquiry

Contact Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer asks about a notary
  2. A call you’re on drops
  3. Customer states they are a POA
  4. Customer requests a doc on letterhead
  5. You complete a check order
  6. Customer requests to speak with Stephen Lewis
  7. Customer asks for a fee back
  8. Customer needs help with Zelle
  9. Customer asks for their balance
  10. Melissa says “Rock it”
  11. Customer Escalation
  12. Customer requests to speak with Diane
  13. You make an Infinex referral
  14. You collect security questions from 5+ people
  15. Emily says “Nobody’s leaving”
  16. You make a credit card referral
  17. You complete a stop payment
  18. Customer become locked out of RSA
  19. You’ve answered > 60 calls
  20. Customer states they lost their debit card
  21. Customer needs statements
  22. Customer needs their OLB unlocked
  23. Your average talk time is under 3 minutes
  24. Customer has a loan payment inquiry