Customerneedstheir OLBunlockedCustomerEscalationYou makean InfinexreferralCustomerasks fortheirbalanceCustomerasks for afee backCustomerasksabout anotaryMelissasays“Rock it”Youraverage talktime is under3 minutesA callyou’re ondropsCustomerrequests tospeak withStephenLewisEmilysays“Nobody’sleaving”CustomerneedsstatementsYoucompletea stoppaymentYou’veanswered> 60 callsYou collectsecurityquestionsfrom 5+peopleCustomerstates theylost theirdebit cardYou makea creditcardreferralCustomerstatesthey are aPOACustomerhas a loanpaymentinquiryCustomerrequests tospeak withDianeCustomerbecomelocked outof RSACustomerneedshelp withZelleCustomerrequestsa doc onletterheadYoucompletea checkorderCustomerneedstheir OLBunlockedCustomerEscalationYou makean InfinexreferralCustomerasks fortheirbalanceCustomerasks for afee backCustomerasksabout anotaryMelissasays“Rock it”Youraverage talktime is under3 minutesA callyou’re ondropsCustomerrequests tospeak withStephenLewisEmilysays“Nobody’sleaving”CustomerneedsstatementsYoucompletea stoppaymentYou’veanswered> 60 callsYou collectsecurityquestionsfrom 5+peopleCustomerstates theylost theirdebit cardYou makea creditcardreferralCustomerstatesthey are aPOACustomerhas a loanpaymentinquiryCustomerrequests tospeak withDianeCustomerbecomelocked outof RSACustomerneedshelp withZelleCustomerrequestsa doc onletterheadYoucompletea checkorder

Contact Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer needs their OLB unlocked
  2. Customer Escalation
  3. You make an Infinex referral
  4. Customer asks for their balance
  5. Customer asks for a fee back
  6. Customer asks about a notary
  7. Melissa says “Rock it”
  8. Your average talk time is under 3 minutes
  9. A call you’re on drops
  10. Customer requests to speak with Stephen Lewis
  11. Emily says “Nobody’s leaving”
  12. Customer needs statements
  13. You complete a stop payment
  14. You’ve answered > 60 calls
  15. You collect security questions from 5+ people
  16. Customer states they lost their debit card
  17. You make a credit card referral
  18. Customer states they are a POA
  19. Customer has a loan payment inquiry
  20. Customer requests to speak with Diane
  21. Customer become locked out of RSA
  22. Customer needs help with Zelle
  23. Customer requests a doc on letterhead
  24. You complete a check order