A callyou’re ondropsCustomerstates theylost theirdebit cardCustomerrequestsa doc onletterheadCustomerneedshelp withZelleCustomerhas a loanpaymentinquiryCustomerasksabout anotaryYoucompletea stoppaymentCustomerstatesthey are aPOAYou makean InfinexreferralYoucompletea checkorderCustomerEscalationYou’veanswered> 60 callsYou makea creditcardreferralYouraverage talktime is under3 minutesYou collectsecurityquestionsfrom 5+peopleCustomerasks for afee backCustomerrequests tospeak withDianeCustomerrequests tospeak withStephenLewisCustomerbecomelocked outof RSAMelissasays“Rock it”Customerneedstheir OLBunlockedEmilysays“Nobody’sleaving”Customerasks fortheirbalanceCustomerneedsstatementsA callyou’re ondropsCustomerstates theylost theirdebit cardCustomerrequestsa doc onletterheadCustomerneedshelp withZelleCustomerhas a loanpaymentinquiryCustomerasksabout anotaryYoucompletea stoppaymentCustomerstatesthey are aPOAYou makean InfinexreferralYoucompletea checkorderCustomerEscalationYou’veanswered> 60 callsYou makea creditcardreferralYouraverage talktime is under3 minutesYou collectsecurityquestionsfrom 5+peopleCustomerasks for afee backCustomerrequests tospeak withDianeCustomerrequests tospeak withStephenLewisCustomerbecomelocked outof RSAMelissasays“Rock it”Customerneedstheir OLBunlockedEmilysays“Nobody’sleaving”Customerasks fortheirbalanceCustomerneedsstatements

Contact Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. A call you’re on drops
  2. Customer states they lost their debit card
  3. Customer requests a doc on letterhead
  4. Customer needs help with Zelle
  5. Customer has a loan payment inquiry
  6. Customer asks about a notary
  7. You complete a stop payment
  8. Customer states they are a POA
  9. You make an Infinex referral
  10. You complete a check order
  11. Customer Escalation
  12. You’ve answered > 60 calls
  13. You make a credit card referral
  14. Your average talk time is under 3 minutes
  15. You collect security questions from 5+ people
  16. Customer asks for a fee back
  17. Customer requests to speak with Diane
  18. Customer requests to speak with Stephen Lewis
  19. Customer become locked out of RSA
  20. Melissa says “Rock it”
  21. Customer needs their OLB unlocked
  22. Emily says “Nobody’s leaving”
  23. Customer asks for their balance
  24. Customer needs statements