Customerneedshelp withZelleYoucompletea stoppaymentCustomerrequests tospeak withDianeCustomerhas a loanpaymentinquiryYou’veanswered> 60 callsCustomerstates theylost theirdebit cardCustomerEscalationCustomerrequests tospeak withStephenLewisCustomerrequestsa doc onletterheadA callyou’re ondropsYou makean InfinexreferralEmilysays“Nobody’sleaving”Customerneedstheir OLBunlockedCustomerasks for afee backYoucompletea checkorderYouraverage talktime is under3 minutesCustomerbecomelocked outof RSAYou makea creditcardreferralCustomerneedsstatementsMelissasays“Rock it”You collectsecurityquestionsfrom 5+peopleCustomerasks fortheirbalanceCustomerasksabout anotaryCustomerstatesthey are aPOACustomerneedshelp withZelleYoucompletea stoppaymentCustomerrequests tospeak withDianeCustomerhas a loanpaymentinquiryYou’veanswered> 60 callsCustomerstates theylost theirdebit cardCustomerEscalationCustomerrequests tospeak withStephenLewisCustomerrequestsa doc onletterheadA callyou’re ondropsYou makean InfinexreferralEmilysays“Nobody’sleaving”Customerneedstheir OLBunlockedCustomerasks for afee backYoucompletea checkorderYouraverage talktime is under3 minutesCustomerbecomelocked outof RSAYou makea creditcardreferralCustomerneedsstatementsMelissasays“Rock it”You collectsecurityquestionsfrom 5+peopleCustomerasks fortheirbalanceCustomerasksabout anotaryCustomerstatesthey are aPOA

Contact Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer needs help with Zelle
  2. You complete a stop payment
  3. Customer requests to speak with Diane
  4. Customer has a loan payment inquiry
  5. You’ve answered > 60 calls
  6. Customer states they lost their debit card
  7. Customer Escalation
  8. Customer requests to speak with Stephen Lewis
  9. Customer requests a doc on letterhead
  10. A call you’re on drops
  11. You make an Infinex referral
  12. Emily says “Nobody’s leaving”
  13. Customer needs their OLB unlocked
  14. Customer asks for a fee back
  15. You complete a check order
  16. Your average talk time is under 3 minutes
  17. Customer become locked out of RSA
  18. You make a credit card referral
  19. Customer needs statements
  20. Melissa says “Rock it”
  21. You collect security questions from 5+ people
  22. Customer asks for their balance
  23. Customer asks about a notary
  24. Customer states they are a POA