Customerhas a loanpaymentinquiryCustomerasks fortheirbalanceCustomerasks for afee backCustomerasksabout anotaryYoucompletea checkorderA callyou’re ondropsCustomerstatesthey are aPOAEmilysays“Nobody’sleaving”Customerneedstheir OLBunlockedCustomerrequests tospeak withDianeMelissasays“Rock it”You makean InfinexreferralYou’veanswered> 60 callsCustomerEscalationCustomerneedshelp withZelleYou makea creditcardreferralYou collectsecurityquestionsfrom 5+peopleCustomerbecomelocked outof RSACustomerneedsstatementsCustomerrequestsa doc onletterheadCustomerrequests tospeak withStephenLewisYoucompletea stoppaymentYouraverage talktime is under3 minutesCustomerstates theylost theirdebit cardCustomerhas a loanpaymentinquiryCustomerasks fortheirbalanceCustomerasks for afee backCustomerasksabout anotaryYoucompletea checkorderA callyou’re ondropsCustomerstatesthey are aPOAEmilysays“Nobody’sleaving”Customerneedstheir OLBunlockedCustomerrequests tospeak withDianeMelissasays“Rock it”You makean InfinexreferralYou’veanswered> 60 callsCustomerEscalationCustomerneedshelp withZelleYou makea creditcardreferralYou collectsecurityquestionsfrom 5+peopleCustomerbecomelocked outof RSACustomerneedsstatementsCustomerrequestsa doc onletterheadCustomerrequests tospeak withStephenLewisYoucompletea stoppaymentYouraverage talktime is under3 minutesCustomerstates theylost theirdebit card

Contact Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer has a loan payment inquiry
  2. Customer asks for their balance
  3. Customer asks for a fee back
  4. Customer asks about a notary
  5. You complete a check order
  6. A call you’re on drops
  7. Customer states they are a POA
  8. Emily says “Nobody’s leaving”
  9. Customer needs their OLB unlocked
  10. Customer requests to speak with Diane
  11. Melissa says “Rock it”
  12. You make an Infinex referral
  13. You’ve answered > 60 calls
  14. Customer Escalation
  15. Customer needs help with Zelle
  16. You make a credit card referral
  17. You collect security questions from 5+ people
  18. Customer become locked out of RSA
  19. Customer needs statements
  20. Customer requests a doc on letterhead
  21. Customer requests to speak with Stephen Lewis
  22. You complete a stop payment
  23. Your average talk time is under 3 minutes
  24. Customer states they lost their debit card