Emilysays“Nobody’sleaving”You makean InfinexreferralYou’veanswered> 60 callsCustomerEscalationCustomerasksabout anotaryCustomerstatesthey are aPOACustomerasks fortheirbalanceCustomerneedsstatementsCustomerneedstheir OLBunlockedYou makea creditcardreferralCustomerrequests tospeak withDianeCustomerhas a loanpaymentinquiryCustomerneedshelp withZelleA callyou’re ondropsCustomerrequests tospeak withStephenLewisCustomerasks for afee backCustomerstates theylost theirdebit cardCustomerbecomelocked outof RSACustomerrequestsa doc onletterheadYou collectsecurityquestionsfrom 5+peopleYoucompletea checkorderMelissasays“Rock it”Youcompletea stoppaymentYouraverage talktime is under3 minutesEmilysays“Nobody’sleaving”You makean InfinexreferralYou’veanswered> 60 callsCustomerEscalationCustomerasksabout anotaryCustomerstatesthey are aPOACustomerasks fortheirbalanceCustomerneedsstatementsCustomerneedstheir OLBunlockedYou makea creditcardreferralCustomerrequests tospeak withDianeCustomerhas a loanpaymentinquiryCustomerneedshelp withZelleA callyou’re ondropsCustomerrequests tospeak withStephenLewisCustomerasks for afee backCustomerstates theylost theirdebit cardCustomerbecomelocked outof RSACustomerrequestsa doc onletterheadYou collectsecurityquestionsfrom 5+peopleYoucompletea checkorderMelissasays“Rock it”Youcompletea stoppaymentYouraverage talktime is under3 minutes

Contact Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Emily says “Nobody’s leaving”
  2. You make an Infinex referral
  3. You’ve answered > 60 calls
  4. Customer Escalation
  5. Customer asks about a notary
  6. Customer states they are a POA
  7. Customer asks for their balance
  8. Customer needs statements
  9. Customer needs their OLB unlocked
  10. You make a credit card referral
  11. Customer requests to speak with Diane
  12. Customer has a loan payment inquiry
  13. Customer needs help with Zelle
  14. A call you’re on drops
  15. Customer requests to speak with Stephen Lewis
  16. Customer asks for a fee back
  17. Customer states they lost their debit card
  18. Customer become locked out of RSA
  19. Customer requests a doc on letterhead
  20. You collect security questions from 5+ people
  21. You complete a check order
  22. Melissa says “Rock it”
  23. You complete a stop payment
  24. Your average talk time is under 3 minutes