Customerhas a loanpaymentinquiryCustomerasksabout anotaryCustomerrequests tospeak withStephenLewisCustomerneedstheir OLBunlockedCustomerstates theylost theirdebit cardCustomerbecomelocked outof RSAA callyou’re ondropsMelissasays“Rock it”You makean InfinexreferralCustomerEscalationCustomerrequestsa doc onletterheadEmilysays“Nobody’sleaving”Youraverage talktime is under3 minutesCustomerneedsstatementsYoucompletea checkorderCustomerasks fortheirbalanceCustomerstatesthey are aPOACustomerneedshelp withZelleYou’veanswered> 60 callsCustomerrequests tospeak withDianeCustomerasks for afee backYou makea creditcardreferralYoucompletea stoppaymentYou collectsecurityquestionsfrom 5+peopleCustomerhas a loanpaymentinquiryCustomerasksabout anotaryCustomerrequests tospeak withStephenLewisCustomerneedstheir OLBunlockedCustomerstates theylost theirdebit cardCustomerbecomelocked outof RSAA callyou’re ondropsMelissasays“Rock it”You makean InfinexreferralCustomerEscalationCustomerrequestsa doc onletterheadEmilysays“Nobody’sleaving”Youraverage talktime is under3 minutesCustomerneedsstatementsYoucompletea checkorderCustomerasks fortheirbalanceCustomerstatesthey are aPOACustomerneedshelp withZelleYou’veanswered> 60 callsCustomerrequests tospeak withDianeCustomerasks for afee backYou makea creditcardreferralYoucompletea stoppaymentYou collectsecurityquestionsfrom 5+people

Contact Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer has a loan payment inquiry
  2. Customer asks about a notary
  3. Customer requests to speak with Stephen Lewis
  4. Customer needs their OLB unlocked
  5. Customer states they lost their debit card
  6. Customer become locked out of RSA
  7. A call you’re on drops
  8. Melissa says “Rock it”
  9. You make an Infinex referral
  10. Customer Escalation
  11. Customer requests a doc on letterhead
  12. Emily says “Nobody’s leaving”
  13. Your average talk time is under 3 minutes
  14. Customer needs statements
  15. You complete a check order
  16. Customer asks for their balance
  17. Customer states they are a POA
  18. Customer needs help with Zelle
  19. You’ve answered > 60 calls
  20. Customer requests to speak with Diane
  21. Customer asks for a fee back
  22. You make a credit card referral
  23. You complete a stop payment
  24. You collect security questions from 5+ people