Customerhas a loanpaymentinquiryYoucompletea checkorderCustomerrequests tospeak withDianeCustomerstates theylost theirdebit cardMelissasays“Rock it”Customerrequestsa doc onletterheadCustomerasksabout anotaryA callyou’re ondropsCustomerstatesthey are aPOAYoucompletea stoppaymentCustomerasks for afee backYou’veanswered> 60 callsYou collectsecurityquestionsfrom 5+peopleCustomerneedshelp withZelleYou makean InfinexreferralYou makea creditcardreferralCustomerneedstheir OLBunlockedCustomerneedsstatementsCustomerasks fortheirbalanceCustomerbecomelocked outof RSACustomerEscalationEmilysays“Nobody’sleaving”Youraverage talktime is under3 minutesCustomerrequests tospeak withStephenLewisCustomerhas a loanpaymentinquiryYoucompletea checkorderCustomerrequests tospeak withDianeCustomerstates theylost theirdebit cardMelissasays“Rock it”Customerrequestsa doc onletterheadCustomerasksabout anotaryA callyou’re ondropsCustomerstatesthey are aPOAYoucompletea stoppaymentCustomerasks for afee backYou’veanswered> 60 callsYou collectsecurityquestionsfrom 5+peopleCustomerneedshelp withZelleYou makean InfinexreferralYou makea creditcardreferralCustomerneedstheir OLBunlockedCustomerneedsstatementsCustomerasks fortheirbalanceCustomerbecomelocked outof RSACustomerEscalationEmilysays“Nobody’sleaving”Youraverage talktime is under3 minutesCustomerrequests tospeak withStephenLewis

Contact Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer has a loan payment inquiry
  2. You complete a check order
  3. Customer requests to speak with Diane
  4. Customer states they lost their debit card
  5. Melissa says “Rock it”
  6. Customer requests a doc on letterhead
  7. Customer asks about a notary
  8. A call you’re on drops
  9. Customer states they are a POA
  10. You complete a stop payment
  11. Customer asks for a fee back
  12. You’ve answered > 60 calls
  13. You collect security questions from 5+ people
  14. Customer needs help with Zelle
  15. You make an Infinex referral
  16. You make a credit card referral
  17. Customer needs their OLB unlocked
  18. Customer needs statements
  19. Customer asks for their balance
  20. Customer become locked out of RSA
  21. Customer Escalation
  22. Emily says “Nobody’s leaving”
  23. Your average talk time is under 3 minutes
  24. Customer requests to speak with Stephen Lewis