A callyou’re ondropsCustomerneedshelp withZelleCustomerstates theylost theirdebit cardYou makean InfinexreferralYoucompletea checkorderEmilysays“Nobody’sleaving”Customerrequestsa doc onletterheadCustomerrequests tospeak withDianeCustomerhas a loanpaymentinquiryYou makea creditcardreferralCustomerasks for afee backCustomerEscalationCustomerstatesthey are aPOACustomerasks fortheirbalanceMelissasays“Rock it”Youraverage talktime is under3 minutesYou collectsecurityquestionsfrom 5+peopleCustomerneedsstatementsCustomerrequests tospeak withStephenLewisYou’veanswered> 60 callsYoucompletea stoppaymentCustomerneedstheir OLBunlockedCustomerasksabout anotaryCustomerbecomelocked outof RSAA callyou’re ondropsCustomerneedshelp withZelleCustomerstates theylost theirdebit cardYou makean InfinexreferralYoucompletea checkorderEmilysays“Nobody’sleaving”Customerrequestsa doc onletterheadCustomerrequests tospeak withDianeCustomerhas a loanpaymentinquiryYou makea creditcardreferralCustomerasks for afee backCustomerEscalationCustomerstatesthey are aPOACustomerasks fortheirbalanceMelissasays“Rock it”Youraverage talktime is under3 minutesYou collectsecurityquestionsfrom 5+peopleCustomerneedsstatementsCustomerrequests tospeak withStephenLewisYou’veanswered> 60 callsYoucompletea stoppaymentCustomerneedstheir OLBunlockedCustomerasksabout anotaryCustomerbecomelocked outof RSA

Contact Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. A call you’re on drops
  2. Customer needs help with Zelle
  3. Customer states they lost their debit card
  4. You make an Infinex referral
  5. You complete a check order
  6. Emily says “Nobody’s leaving”
  7. Customer requests a doc on letterhead
  8. Customer requests to speak with Diane
  9. Customer has a loan payment inquiry
  10. You make a credit card referral
  11. Customer asks for a fee back
  12. Customer Escalation
  13. Customer states they are a POA
  14. Customer asks for their balance
  15. Melissa says “Rock it”
  16. Your average talk time is under 3 minutes
  17. You collect security questions from 5+ people
  18. Customer needs statements
  19. Customer requests to speak with Stephen Lewis
  20. You’ve answered > 60 calls
  21. You complete a stop payment
  22. Customer needs their OLB unlocked
  23. Customer asks about a notary
  24. Customer become locked out of RSA