Contact Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. You collect security questions from 5+ people
2. You complete a stop payment
3. Customer states they are a POA
4. Customer asks about a notary
5. Customer has a loan payment inquiry
6. Customer states they lost their debit card
7. You complete a check order
8. Customer needs statements
9. Melissa says “Rock it”
10. You’ve answered > 60 calls
11. A call you’re on drops
12. Customer requests to speak with Stephen Lewis
13. Customer requests a doc on letterhead
14. Customer become locked out of RSA
15. Customer asks for their balance
16. Emily says “Nobody’s leaving”
17. You make a credit card referral
18. Customer needs help with Zelle
19. Customer needs their OLB unlocked
20. You make an Infinex referral
21. Your average talk time is under 3 minutes
22. Customer Escalation
23. Customer asks for a fee back
24. Customer requests to speak with Diane