Customerasks fortheirbalanceA callyou’re ondropsCustomerrequests tospeak withStephenLewisCustomerbecomelocked outof RSACustomerasksabout anotaryYouraverage talktime is under3 minutesYou’veanswered> 60 callsEmilysays“Nobody’sleaving”Customerasks for afee backCustomerstates theylost theirdebit cardCustomerhas a loanpaymentinquiryYou makean InfinexreferralMelissasays“Rock it”Youcompletea checkorderYoucompletea stoppaymentCustomerrequests tospeak withDianeCustomerrequestsa doc onletterheadCustomerEscalationCustomerneedsstatementsCustomerneedshelp withZelleCustomerneedstheir OLBunlockedYou collectsecurityquestionsfrom 5+peopleYou makea creditcardreferralCustomerstatesthey are aPOACustomerasks fortheirbalanceA callyou’re ondropsCustomerrequests tospeak withStephenLewisCustomerbecomelocked outof RSACustomerasksabout anotaryYouraverage talktime is under3 minutesYou’veanswered> 60 callsEmilysays“Nobody’sleaving”Customerasks for afee backCustomerstates theylost theirdebit cardCustomerhas a loanpaymentinquiryYou makean InfinexreferralMelissasays“Rock it”Youcompletea checkorderYoucompletea stoppaymentCustomerrequests tospeak withDianeCustomerrequestsa doc onletterheadCustomerEscalationCustomerneedsstatementsCustomerneedshelp withZelleCustomerneedstheir OLBunlockedYou collectsecurityquestionsfrom 5+peopleYou makea creditcardreferralCustomerstatesthey are aPOA

Contact Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Customer asks for their balance
  2. A call you’re on drops
  3. Customer requests to speak with Stephen Lewis
  4. Customer become locked out of RSA
  5. Customer asks about a notary
  6. Your average talk time is under 3 minutes
  7. You’ve answered > 60 calls
  8. Emily says “Nobody’s leaving”
  9. Customer asks for a fee back
  10. Customer states they lost their debit card
  11. Customer has a loan payment inquiry
  12. You make an Infinex referral
  13. Melissa says “Rock it”
  14. You complete a check order
  15. You complete a stop payment
  16. Customer requests to speak with Diane
  17. Customer requests a doc on letterhead
  18. Customer Escalation
  19. Customer needs statements
  20. Customer needs help with Zelle
  21. Customer needs their OLB unlocked
  22. You collect security questions from 5+ people
  23. You make a credit card referral
  24. Customer states they are a POA