Customer needs help with Zelle You complete a stop payment Customer requests to speak with Diane Customer has a loan payment inquiry You’ve answered > 60 calls Customer states they lost their debit card Customer Escalation Customer requests to speak with Stephen Lewis Customer requests a doc on letterhead A call you’re on drops You make an Infinex referral Emily says “Nobody’s leaving” Customer needs their OLB unlocked Customer asks for a fee back You complete a check order Your average talk time is under 3 minutes Customer become locked out of RSA You make a credit card referral Customer needs statements Melissa says “Rock it” You collect security questions from 5+ people Customer asks for their balance Customer asks about a notary Customer states they are a POA Customer needs help with Zelle You complete a stop payment Customer requests to speak with Diane Customer has a loan payment inquiry You’ve answered > 60 calls Customer states they lost their debit card Customer Escalation Customer requests to speak with Stephen Lewis Customer requests a doc on letterhead A call you’re on drops You make an Infinex referral Emily says “Nobody’s leaving” Customer needs their OLB unlocked Customer asks for a fee back You complete a check order Your average talk time is under 3 minutes Customer become locked out of RSA You make a credit card referral Customer needs statements Melissa says “Rock it” You collect security questions from 5+ people Customer asks for their balance Customer asks about a notary Customer states they are a POA
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Customer needs help with Zelle
You complete a stop payment
Customer requests to speak with Diane
Customer has a loan payment inquiry
You’ve answered > 60 calls
Customer states they lost their debit card
Customer Escalation
Customer requests to speak with Stephen Lewis
Customer requests a doc on letterhead
A call you’re on drops
You make an Infinex referral
Emily says “Nobody’s leaving”
Customer needs their OLB unlocked
Customer asks for a fee back
You complete a check order
Your average talk time is under 3 minutes
Customer become locked out of RSA
You make a credit card referral
Customer needs statements
Melissa says “Rock it”
You collect security questions from 5+ people
Customer asks for their balance
Customer asks about a notary
Customer states they are a POA