Customerrequests tospeak withStephenLewisCustomerasks fortheirbalanceYou makean InfinexreferralCustomerneedshelp withZelleCustomerasksabout anotaryYoucompletea stoppaymentCustomerhas a loanpaymentinquiryCustomerEscalationCustomerstatesthey are aPOAYouraverage talktime is under3 minutesCustomerrequests tospeak withDianeCustomerneedstheir OLBunlockedCustomerneedsstatementsEmilysays“Nobody’sleaving”A callyou’re ondropsYou makea creditcardreferralYou collectsecurityquestionsfrom 5+peopleYou’veanswered> 60 callsCustomerasks for afee backYoucompletea checkorderCustomerrequestsa doc onletterheadCustomerbecomelocked outof RSACustomerstates theylost theirdebit cardMelissasays“Rock it”Customerrequests tospeak withStephenLewisCustomerasks fortheirbalanceYou makean InfinexreferralCustomerneedshelp withZelleCustomerasksabout anotaryYoucompletea stoppaymentCustomerhas a loanpaymentinquiryCustomerEscalationCustomerstatesthey are aPOAYouraverage talktime is under3 minutesCustomerrequests tospeak withDianeCustomerneedstheir OLBunlockedCustomerneedsstatementsEmilysays“Nobody’sleaving”A callyou’re ondropsYou makea creditcardreferralYou collectsecurityquestionsfrom 5+peopleYou’veanswered> 60 callsCustomerasks for afee backYoucompletea checkorderCustomerrequestsa doc onletterheadCustomerbecomelocked outof RSACustomerstates theylost theirdebit cardMelissasays“Rock it”

Contact Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Customer requests to speak with Stephen Lewis
  2. Customer asks for their balance
  3. You make an Infinex referral
  4. Customer needs help with Zelle
  5. Customer asks about a notary
  6. You complete a stop payment
  7. Customer has a loan payment inquiry
  8. Customer Escalation
  9. Customer states they are a POA
  10. Your average talk time is under 3 minutes
  11. Customer requests to speak with Diane
  12. Customer needs their OLB unlocked
  13. Customer needs statements
  14. Emily says “Nobody’s leaving”
  15. A call you’re on drops
  16. You make a credit card referral
  17. You collect security questions from 5+ people
  18. You’ve answered > 60 calls
  19. Customer asks for a fee back
  20. You complete a check order
  21. Customer requests a doc on letterhead
  22. Customer become locked out of RSA
  23. Customer states they lost their debit card
  24. Melissa says “Rock it”