Emilysays“Nobody’sleaving”Customerhas a loanpaymentinquiryYoucompletea stoppaymentYou’veanswered> 60 callsYou collectsecurityquestionsfrom 5+peopleCustomerasksabout anotaryCustomerneedstheir OLBunlockedCustomerbecomelocked outof RSAA callyou’re ondropsCustomerasks for afee backCustomerrequestsa doc onletterheadCustomerneedsstatementsCustomerrequests tospeak withStephenLewisCustomerrequests tospeak withDianeYou makean InfinexreferralYoucompletea checkorderYou makea creditcardreferralMelissasays“Rock it”Customerstatesthey are aPOACustomerEscalationCustomerstates theylost theirdebit cardCustomerasks fortheirbalanceCustomerneedshelp withZelleYouraverage talktime is under3 minutesEmilysays“Nobody’sleaving”Customerhas a loanpaymentinquiryYoucompletea stoppaymentYou’veanswered> 60 callsYou collectsecurityquestionsfrom 5+peopleCustomerasksabout anotaryCustomerneedstheir OLBunlockedCustomerbecomelocked outof RSAA callyou’re ondropsCustomerasks for afee backCustomerrequestsa doc onletterheadCustomerneedsstatementsCustomerrequests tospeak withStephenLewisCustomerrequests tospeak withDianeYou makean InfinexreferralYoucompletea checkorderYou makea creditcardreferralMelissasays“Rock it”Customerstatesthey are aPOACustomerEscalationCustomerstates theylost theirdebit cardCustomerasks fortheirbalanceCustomerneedshelp withZelleYouraverage talktime is under3 minutes

Contact Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Emily says “Nobody’s leaving”
  2. Customer has a loan payment inquiry
  3. You complete a stop payment
  4. You’ve answered > 60 calls
  5. You collect security questions from 5+ people
  6. Customer asks about a notary
  7. Customer needs their OLB unlocked
  8. Customer become locked out of RSA
  9. A call you’re on drops
  10. Customer asks for a fee back
  11. Customer requests a doc on letterhead
  12. Customer needs statements
  13. Customer requests to speak with Stephen Lewis
  14. Customer requests to speak with Diane
  15. You make an Infinex referral
  16. You complete a check order
  17. You make a credit card referral
  18. Melissa says “Rock it”
  19. Customer states they are a POA
  20. Customer Escalation
  21. Customer states they lost their debit card
  22. Customer asks for their balance
  23. Customer needs help with Zelle
  24. Your average talk time is under 3 minutes