CustomerEscalationYoucompletea stoppaymentCustomerneedshelp withZelleCustomerasks fortheirbalanceYou’veanswered> 60 callsCustomerasks for afee backYou collectsecurityquestionsfrom 5+peopleYou makea creditcardreferralYoucompletea checkorderCustomerrequests tospeak withStephenLewisMelissasays“Rock it”Customerrequests tospeak withDianeCustomerstates theylost theirdebit cardCustomerasksabout anotaryEmilysays“Nobody’sleaving”A callyou’re ondropsCustomerbecomelocked outof RSAYouraverage talktime is under3 minutesCustomerhas a loanpaymentinquiryCustomerneedstheir OLBunlockedCustomerneedsstatementsYou makean InfinexreferralCustomerstatesthey are aPOACustomerrequestsa doc onletterheadCustomerEscalationYoucompletea stoppaymentCustomerneedshelp withZelleCustomerasks fortheirbalanceYou’veanswered> 60 callsCustomerasks for afee backYou collectsecurityquestionsfrom 5+peopleYou makea creditcardreferralYoucompletea checkorderCustomerrequests tospeak withStephenLewisMelissasays“Rock it”Customerrequests tospeak withDianeCustomerstates theylost theirdebit cardCustomerasksabout anotaryEmilysays“Nobody’sleaving”A callyou’re ondropsCustomerbecomelocked outof RSAYouraverage talktime is under3 minutesCustomerhas a loanpaymentinquiryCustomerneedstheir OLBunlockedCustomerneedsstatementsYou makean InfinexreferralCustomerstatesthey are aPOACustomerrequestsa doc onletterhead

Contact Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer Escalation
  2. You complete a stop payment
  3. Customer needs help with Zelle
  4. Customer asks for their balance
  5. You’ve answered > 60 calls
  6. Customer asks for a fee back
  7. You collect security questions from 5+ people
  8. You make a credit card referral
  9. You complete a check order
  10. Customer requests to speak with Stephen Lewis
  11. Melissa says “Rock it”
  12. Customer requests to speak with Diane
  13. Customer states they lost their debit card
  14. Customer asks about a notary
  15. Emily says “Nobody’s leaving”
  16. A call you’re on drops
  17. Customer become locked out of RSA
  18. Your average talk time is under 3 minutes
  19. Customer has a loan payment inquiry
  20. Customer needs their OLB unlocked
  21. Customer needs statements
  22. You make an Infinex referral
  23. Customer states they are a POA
  24. Customer requests a doc on letterhead