CustomerneedsstatementsCustomerneedstheir OLBunlockedYoucompletea stoppaymentYouraverage talktime is under3 minutesMelissasays“Rock it”You collectsecurityquestionsfrom 5+peopleCustomerhas a loanpaymentinquiryCustomerEscalationCustomerrequestsa doc onletterheadEmilysays“Nobody’sleaving”Customerasks fortheirbalanceCustomerstates theylost theirdebit cardYou makea creditcardreferralCustomerneedshelp withZelleYou’veanswered> 60 callsA callyou’re ondropsCustomerasks for afee backYoucompletea checkorderCustomerasksabout anotaryCustomerrequests tospeak withStephenLewisCustomerbecomelocked outof RSAYou makean InfinexreferralCustomerstatesthey are aPOACustomerrequests tospeak withDianeCustomerneedsstatementsCustomerneedstheir OLBunlockedYoucompletea stoppaymentYouraverage talktime is under3 minutesMelissasays“Rock it”You collectsecurityquestionsfrom 5+peopleCustomerhas a loanpaymentinquiryCustomerEscalationCustomerrequestsa doc onletterheadEmilysays“Nobody’sleaving”Customerasks fortheirbalanceCustomerstates theylost theirdebit cardYou makea creditcardreferralCustomerneedshelp withZelleYou’veanswered> 60 callsA callyou’re ondropsCustomerasks for afee backYoucompletea checkorderCustomerasksabout anotaryCustomerrequests tospeak withStephenLewisCustomerbecomelocked outof RSAYou makean InfinexreferralCustomerstatesthey are aPOACustomerrequests tospeak withDiane

Contact Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer needs statements
  2. Customer needs their OLB unlocked
  3. You complete a stop payment
  4. Your average talk time is under 3 minutes
  5. Melissa says “Rock it”
  6. You collect security questions from 5+ people
  7. Customer has a loan payment inquiry
  8. Customer Escalation
  9. Customer requests a doc on letterhead
  10. Emily says “Nobody’s leaving”
  11. Customer asks for their balance
  12. Customer states they lost their debit card
  13. You make a credit card referral
  14. Customer needs help with Zelle
  15. You’ve answered > 60 calls
  16. A call you’re on drops
  17. Customer asks for a fee back
  18. You complete a check order
  19. Customer asks about a notary
  20. Customer requests to speak with Stephen Lewis
  21. Customer become locked out of RSA
  22. You make an Infinex referral
  23. Customer states they are a POA
  24. Customer requests to speak with Diane