This bingo card has a free space and 8 words: "I can certainly do my best", Agent was friendly, correct opening script was used "Hello, my name is xxx, how can I help you?" (can be customized), Agent did not rudely interrupt the customer, The correct nature and cause of the problem was identified, Correct case and contact field options were selected, Agent kept control of the conversation and "ok Nick, so, lets start by your full name and your email address".
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With players vying for a you'll have to call about __ items before someone wins. There's a __% chance that a lucky player would win after calling __ items.
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