Agent didnot rudelyinterrupt thecustomerThe correctnature andcause of theproblem wasidentifiedCorrect caseand contactfield optionswereselectedAgent keptcontrol of theconversation"I cancertainlydo mybest"Agentwasfriendlycorrect openingscript was used"Hello, my name isxxx, how can Ihelp you?" (can becustomized)"ok Nick, so,lets start byyour full nameand your emailaddress"Agent didnot rudelyinterrupt thecustomerThe correctnature andcause of theproblem wasidentifiedCorrect caseand contactfield optionswereselectedAgent keptcontrol of theconversation"I cancertainlydo mybest"Agentwasfriendlycorrect openingscript was used"Hello, my name isxxx, how can Ihelp you?" (can becustomized)"ok Nick, so,lets start byyour full nameand your emailaddress"

Orlando (1) - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Agent did not rudely interrupt the customer
  2. The correct nature and cause of the problem was identified
  3. Correct case and contact field options were selected
  4. Agent kept control of the conversation
  5. "I can certainly do my best"
  6. Agent was friendly
  7. correct opening script was used "Hello, my name is xxx, how can I help you?" (can be customized)
  8. "ok Nick, so, lets start by your full name and your email address"