(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Agent kept control of the conversation
The correct nature and cause of the problem was identified
correct opening script was used "Hello, my name is xxx, how can I help you?" (can be customized)
"ok Nick, so, lets start by your full name and your email address"
Agent did not rudely interrupt the customer
Correct case and contact field options were selected
