Agent didnot rudelyinterrupt thecustomer"I cancertainlydo mybest"The correctnature andcause of theproblem wasidentifiedcorrect openingscript was used"Hello, my name isxxx, how can Ihelp you?" (can becustomized)Agent keptcontrol of theconversationCorrect caseand contactfield optionswereselected"ok Nick, so,lets start byyour full nameand your emailaddress"AgentwasfriendlyAgent didnot rudelyinterrupt thecustomer"I cancertainlydo mybest"The correctnature andcause of theproblem wasidentifiedcorrect openingscript was used"Hello, my name isxxx, how can Ihelp you?" (can becustomized)Agent keptcontrol of theconversationCorrect caseand contactfield optionswereselected"ok Nick, so,lets start byyour full nameand your emailaddress"Agentwasfriendly

Orlando (1) - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Agent did not rudely interrupt the customer
  2. "I can certainly do my best"
  3. The correct nature and cause of the problem was identified
  4. correct opening script was used "Hello, my name is xxx, how can I help you?" (can be customized)
  5. Agent kept control of the conversation
  6. Correct case and contact field options were selected
  7. "ok Nick, so, lets start by your full name and your email address"
  8. Agent was friendly