Correct caseand contactfield optionswereselectedAgent keptcontrol of theconversation"ok Nick, so,lets start byyour full nameand your emailaddress"The correctnature andcause of theproblem wasidentified"I cancertainlydo mybest"correct openingscript was used"Hello, my name isxxx, how can Ihelp you?" (can becustomized)Agent didnot rudelyinterrupt thecustomerAgentwasfriendlyCorrect caseand contactfield optionswereselectedAgent keptcontrol of theconversation"ok Nick, so,lets start byyour full nameand your emailaddress"The correctnature andcause of theproblem wasidentified"I cancertainlydo mybest"correct openingscript was used"Hello, my name isxxx, how can Ihelp you?" (can becustomized)Agent didnot rudelyinterrupt thecustomerAgentwasfriendly

Orlando (1) - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Correct case and contact field options were selected
  2. Agent kept control of the conversation
  3. "ok Nick, so, lets start by your full name and your email address"
  4. The correct nature and cause of the problem was identified
  5. "I can certainly do my best"
  6. correct opening script was used "Hello, my name is xxx, how can I help you?" (can be customized)
  7. Agent did not rudely interrupt the customer
  8. Agent was friendly