"ok Nick, so,lets start byyour full nameand your emailaddress"Agent keptcontrol of theconversationAgentwasfriendlyThe correctnature andcause of theproblem wasidentifiedAgent didnot rudelyinterrupt thecustomerCorrect caseand contactfield optionswereselected"I cancertainlydo mybest"correct openingscript was used"Hello, my name isxxx, how can Ihelp you?" (can becustomized)"ok Nick, so,lets start byyour full nameand your emailaddress"Agent keptcontrol of theconversationAgentwasfriendlyThe correctnature andcause of theproblem wasidentifiedAgent didnot rudelyinterrupt thecustomerCorrect caseand contactfield optionswereselected"I cancertainlydo mybest"correct openingscript was used"Hello, my name isxxx, how can Ihelp you?" (can becustomized)

Orlando (1) - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "ok Nick, so, lets start by your full name and your email address"
  2. Agent kept control of the conversation
  3. Agent was friendly
  4. The correct nature and cause of the problem was identified
  5. Agent did not rudely interrupt the customer
  6. Correct case and contact field options were selected
  7. "I can certainly do my best"
  8. correct opening script was used "Hello, my name is xxx, how can I help you?" (can be customized)