(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"ok Nick, so, lets start by your full name and your email address"
Agent was friendly
correct opening script was used "Hello, my name is xxx, how can I help you?" (can be customized)
The correct nature and cause of the problem was identified
Correct case and contact field options were selected
