This bingo card has a free space and 24 words: Offered additional assistance at the closing, 3-100% QA's, Adherence was 90 % for the week, Received 4 Navy Federal calls this week, Was able to advise consumer of when they will be billed next month., 100 Empathy streak, NO Critical fails for the week, 92 % Voice QA, Was able to authenticate 5 consumers this week., Recapped all calls for the week, Zero tardies for two weeks, 90% QA, Was able to navigate and close out cases properly in salesforce., No open IVR calls cases in Salesforce., 90% Adherence for the week, NO deductions for not using pleasantries this week, Received 6 Econocheck calls this week., 3- 95 % QA's, Referred back to KB article for assistance instead of asking for assistance to resolve issue., NO deductions for Verbal collision in 2 weeks, Assisted coworker with resolving an escalation., 86% QA, Provided additional knowledge to consumer about Print product/ My Equifax. and 100 % QA.
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