(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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No open IVR calls cases in Salesforce.
Zero tardies for two weeks
86% QA
3- 95 % QA's
Adherence was 90 % for the week
Was able to authenticate 5 consumers this week.
92 % Voice QA
Was able to advise consumer of when they will be billed next month.
Assisted coworker with resolving an escalation.
Received 6 Econocheck calls this week.
NO Critical fails for the week
Was able to navigate and close out cases properly in salesforce.
Provided additional knowledge to consumer about Print product/ My Equifax.
90% Adherence for the week
Offered additional assistance at the closing
100 % QA
NO deductions for not using pleasantries this week
Recapped all calls for the week
Received 4 Navy Federal calls this week
3-100% QA's
Referred back to KB article for assistance instead of asking for assistance to resolve issue.
