3-100%QA's90%Adherencefor theweek86%QANOdeductionsfor Verbalcollision in 2weeks100Empathystreak100% QANo openIVR callscases inSalesforce.Was able tonavigate andclose out casesproperly insalesforce.Was able toauthenticate5 consumersthis week.Offeredadditionalassistance atthe closingRecappedall callsfor theweek90%QAReceived 4NavyFederal callsthis weekProvidedadditionalknowledge toconsumer aboutPrint product/ MyEquifax.Adherencewas 90 %for theweekNOCriticalfails forthe weekReceived 6Econocheckcalls thisweek.Referred back toKB article forassistance insteadof asking forassistance toresolve issue.Zerotardies fortwoweeksNOdeductionsfor not usingpleasantriesthis week92 %VoiceQA3- 95% QA'sAssistedcoworkerwithresolving anescalation.Was able toadviseconsumer ofwhen they willbe billed nextmonth.3-100%QA's90%Adherencefor theweek86%QANOdeductionsfor Verbalcollision in 2weeks100Empathystreak100% QANo openIVR callscases inSalesforce.Was able tonavigate andclose out casesproperly insalesforce.Was able toauthenticate5 consumersthis week.Offeredadditionalassistance atthe closingRecappedall callsfor theweek90%QAReceived 4NavyFederal callsthis weekProvidedadditionalknowledge toconsumer aboutPrint product/ MyEquifax.Adherencewas 90 %for theweekNOCriticalfails forthe weekReceived 6Econocheckcalls thisweek.Referred back toKB article forassistance insteadof asking forassistance toresolve issue.Zerotardies fortwoweeksNOdeductionsfor not usingpleasantriesthis week92 %VoiceQA3- 95% QA'sAssistedcoworkerwithresolving anescalation.Was able toadviseconsumer ofwhen they willbe billed nextmonth.

GCS Partners Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 3-100% QA's
  2. 90% Adherence for the week
  3. 86% QA
  4. NO deductions for Verbal collision in 2 weeks
  5. 100 Empathy streak
  6. 100 % QA
  7. No open IVR calls cases in Salesforce.
  8. Was able to navigate and close out cases properly in salesforce.
  9. Was able to authenticate 5 consumers this week.
  10. Offered additional assistance at the closing
  11. Recapped all calls for the week
  12. 90% QA
  13. Received 4 Navy Federal calls this week
  14. Provided additional knowledge to consumer about Print product/ My Equifax.
  15. Adherence was 90 % for the week
  16. NO Critical fails for the week
  17. Received 6 Econocheck calls this week.
  18. Referred back to KB article for assistance instead of asking for assistance to resolve issue.
  19. Zero tardies for two weeks
  20. NO deductions for not using pleasantries this week
  21. 92 % Voice QA
  22. 3- 95 % QA's
  23. Assisted coworker with resolving an escalation.
  24. Was able to advise consumer of when they will be billed next month.