(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Assisted coworker with resolving an escalation.
Recapped all calls for the week
Received 4 Navy Federal calls this week
Adherence was 90 % for the week
90% QA
Was able to authenticate 5 consumers this week.
Received 6 Econocheck calls this week.
86% QA
92 % Voice QA
NO Critical fails for the week
100 Empathy streak
NO deductions for Verbal collision in 2 weeks
Zero tardies for two weeks
No open IVR calls cases in Salesforce.
Referred back to KB article for assistance instead of asking for assistance to resolve issue.
Was able to advise consumer of when they will be billed next month.
100 % QA
Provided additional knowledge to consumer about Print product/ My Equifax.
3- 95 % QA's
Offered additional assistance at the closing
NO deductions for not using pleasantries this week
90% Adherence for the week
Was able to navigate and close out cases properly in salesforce.
