(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Adherence was 90 % for the week
Offered additional assistance at the closing
Received 4 Navy Federal calls this week
100 Empathy streak
Was able to authenticate 5 consumers this week.
90% Adherence for the week
92 % Voice QA
3-100% QA's
Was able to navigate and close out cases properly in salesforce.
No open IVR calls cases in Salesforce.
Recapped all calls for the week
NO deductions for not using pleasantries this week
86% QA
Zero tardies for two weeks
100 % QA
Referred back to KB article for assistance instead of asking for assistance to resolve issue.
NO deductions for Verbal collision in 2 weeks
Assisted coworker with resolving an escalation.
Provided additional knowledge to consumer about Print product/ My Equifax.
Was able to advise consumer of when they will be billed next month.
