(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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NO deductions for Verbal collision in 2 weeks
No open IVR calls cases in Salesforce.
Offered additional assistance at the closing
100 % QA
92 % Voice QA
90% QA
86% QA
3-100% QA's
100 Empathy streak
Adherence was 90 % for the week
3- 95 % QA's
90% Adherence for the week
Was able to authenticate 5 consumers this week.
Recapped all calls for the week
Was able to advise consumer of when they will be billed next month.
Referred back to KB article for assistance instead of asking for assistance to resolve issue.
Was able to navigate and close out cases properly in salesforce.
Received 4 Navy Federal calls this week
Provided additional knowledge to consumer about Print product/ My Equifax.
Received 6 Econocheck calls this week.
NO Critical fails for the week
Zero tardies for two weeks
NO deductions for not using pleasantries this week
