No openIVR callscases inSalesforce.NOdeductionsfor not usingpleasantriesthis weekAssistedcoworkerwithresolving anescalation.Received 6Econocheckcalls thisweek.90%QANOCriticalfails forthe week3- 95% QA's100% QAWas able tonavigate andclose out casesproperly insalesforce.Was able toauthenticate5 consumersthis week.NOdeductionsfor Verbalcollision in 2weeksWas able toadviseconsumer ofwhen they willbe billed nextmonth.90%Adherencefor theweek100EmpathystreakProvidedadditionalknowledge toconsumer aboutPrint product/ MyEquifax.3-100%QA'sReferred back toKB article forassistance insteadof asking forassistance toresolve issue.Received 4NavyFederal callsthis weekZerotardies fortwoweeks92 %VoiceQAAdherencewas 90 %for theweek86%QAOfferedadditionalassistance atthe closingRecappedall callsfor theweekNo openIVR callscases inSalesforce.NOdeductionsfor not usingpleasantriesthis weekAssistedcoworkerwithresolving anescalation.Received 6Econocheckcalls thisweek.90%QANOCriticalfails forthe week3- 95% QA's100% QAWas able tonavigate andclose out casesproperly insalesforce.Was able toauthenticate5 consumersthis week.NOdeductionsfor Verbalcollision in 2weeksWas able toadviseconsumer ofwhen they willbe billed nextmonth.90%Adherencefor theweek100EmpathystreakProvidedadditionalknowledge toconsumer aboutPrint product/ MyEquifax.3-100%QA'sReferred back toKB article forassistance insteadof asking forassistance toresolve issue.Received 4NavyFederal callsthis weekZerotardies fortwoweeks92 %VoiceQAAdherencewas 90 %for theweek86%QAOfferedadditionalassistance atthe closingRecappedall callsfor theweek

GCS Partners Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. No open IVR calls cases in Salesforce.
  2. NO deductions for not using pleasantries this week
  3. Assisted coworker with resolving an escalation.
  4. Received 6 Econocheck calls this week.
  5. 90% QA
  6. NO Critical fails for the week
  7. 3- 95 % QA's
  8. 100 % QA
  9. Was able to navigate and close out cases properly in salesforce.
  10. Was able to authenticate 5 consumers this week.
  11. NO deductions for Verbal collision in 2 weeks
  12. Was able to advise consumer of when they will be billed next month.
  13. 90% Adherence for the week
  14. 100 Empathy streak
  15. Provided additional knowledge to consumer about Print product/ My Equifax.
  16. 3-100% QA's
  17. Referred back to KB article for assistance instead of asking for assistance to resolve issue.
  18. Received 4 Navy Federal calls this week
  19. Zero tardies for two weeks
  20. 92 % Voice QA
  21. Adherence was 90 % for the week
  22. 86% QA
  23. Offered additional assistance at the closing
  24. Recapped all calls for the week