NOdeductionsfor not usingpleasantriesthis weekNo openIVR callscases inSalesforce.3- 95% QA'sZerotardies fortwoweeksRecappedall callsfor theweekWas able tonavigate andclose out casesproperly insalesforce.Was able toadviseconsumer ofwhen they willbe billed nextmonth.86%QAOfferedadditionalassistance atthe closingNOCriticalfails forthe weekProvidedadditionalknowledge toconsumer aboutPrint product/ MyEquifax.Referred back toKB article forassistance insteadof asking forassistance toresolve issue.Was able toauthenticate5 consumersthis week.90%QAReceived 4NavyFederal callsthis weekAdherencewas 90 %for theweekNOdeductionsfor Verbalcollision in 2weeksAssistedcoworkerwithresolving anescalation.90%Adherencefor theweek3-100%QA'sReceived 6Econocheckcalls thisweek.100% QA92 %VoiceQA100EmpathystreakNOdeductionsfor not usingpleasantriesthis weekNo openIVR callscases inSalesforce.3- 95% QA'sZerotardies fortwoweeksRecappedall callsfor theweekWas able tonavigate andclose out casesproperly insalesforce.Was able toadviseconsumer ofwhen they willbe billed nextmonth.86%QAOfferedadditionalassistance atthe closingNOCriticalfails forthe weekProvidedadditionalknowledge toconsumer aboutPrint product/ MyEquifax.Referred back toKB article forassistance insteadof asking forassistance toresolve issue.Was able toauthenticate5 consumersthis week.90%QAReceived 4NavyFederal callsthis weekAdherencewas 90 %for theweekNOdeductionsfor Verbalcollision in 2weeksAssistedcoworkerwithresolving anescalation.90%Adherencefor theweek3-100%QA'sReceived 6Econocheckcalls thisweek.100% QA92 %VoiceQA100Empathystreak

GCS Partners Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. NO deductions for not using pleasantries this week
  2. No open IVR calls cases in Salesforce.
  3. 3- 95 % QA's
  4. Zero tardies for two weeks
  5. Recapped all calls for the week
  6. Was able to navigate and close out cases properly in salesforce.
  7. Was able to advise consumer of when they will be billed next month.
  8. 86% QA
  9. Offered additional assistance at the closing
  10. NO Critical fails for the week
  11. Provided additional knowledge to consumer about Print product/ My Equifax.
  12. Referred back to KB article for assistance instead of asking for assistance to resolve issue.
  13. Was able to authenticate 5 consumers this week.
  14. 90% QA
  15. Received 4 Navy Federal calls this week
  16. Adherence was 90 % for the week
  17. NO deductions for Verbal collision in 2 weeks
  18. Assisted coworker with resolving an escalation.
  19. 90% Adherence for the week
  20. 3-100% QA's
  21. Received 6 Econocheck calls this week.
  22. 100 % QA
  23. 92 % Voice QA
  24. 100 Empathy streak