(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Zero tardies for two weeks
Received 4 Navy Federal calls this week
No open IVR calls cases in Salesforce.
Referred back to KB article for assistance instead of asking for assistance to resolve issue.
92 % Voice QA
Was able to advise consumer of when they will be billed next month.
NO deductions for Verbal collision in 2 weeks
Provided additional knowledge to consumer about Print product/ My Equifax.
90% QA
Received 6 Econocheck calls this week.
Was able to navigate and close out cases properly in salesforce.
100 Empathy streak
90% Adherence for the week
NO Critical fails for the week
Offered additional assistance at the closing
Was able to authenticate 5 consumers this week.
Assisted coworker with resolving an escalation.
100 % QA
86% QA
3-100% QA's
NO deductions for not using pleasantries this week
