Received 4NavyFederal callsthis weekNOdeductionsfor not usingpleasantriesthis weekWas able toadviseconsumer ofwhen they willbe billed nextmonth.100% QAReferred back toKB article forassistance insteadof asking forassistance toresolve issue.No openIVR callscases inSalesforce.100EmpathystreakRecappedall callsfor theweekProvidedadditionalknowledge toconsumer aboutPrint product/ MyEquifax.Zerotardies fortwoweeksOfferedadditionalassistance atthe closing92 %VoiceQA3-100%QA'sNOCriticalfails forthe weekWas able tonavigate andclose out casesproperly insalesforce.Was able toauthenticate5 consumersthis week.NOdeductionsfor Verbalcollision in 2weeksAdherencewas 90 %for theweek90%Adherencefor theweek90%QAReceived 6Econocheckcalls thisweek.Assistedcoworkerwithresolving anescalation.3- 95% QA's86%QAReceived 4NavyFederal callsthis weekNOdeductionsfor not usingpleasantriesthis weekWas able toadviseconsumer ofwhen they willbe billed nextmonth.100% QAReferred back toKB article forassistance insteadof asking forassistance toresolve issue.No openIVR callscases inSalesforce.100EmpathystreakRecappedall callsfor theweekProvidedadditionalknowledge toconsumer aboutPrint product/ MyEquifax.Zerotardies fortwoweeksOfferedadditionalassistance atthe closing92 %VoiceQA3-100%QA'sNOCriticalfails forthe weekWas able tonavigate andclose out casesproperly insalesforce.Was able toauthenticate5 consumersthis week.NOdeductionsfor Verbalcollision in 2weeksAdherencewas 90 %for theweek90%Adherencefor theweek90%QAReceived 6Econocheckcalls thisweek.Assistedcoworkerwithresolving anescalation.3- 95% QA's86%QA

GCS Partners Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Received 4 Navy Federal calls this week
  2. NO deductions for not using pleasantries this week
  3. Was able to advise consumer of when they will be billed next month.
  4. 100 % QA
  5. Referred back to KB article for assistance instead of asking for assistance to resolve issue.
  6. No open IVR calls cases in Salesforce.
  7. 100 Empathy streak
  8. Recapped all calls for the week
  9. Provided additional knowledge to consumer about Print product/ My Equifax.
  10. Zero tardies for two weeks
  11. Offered additional assistance at the closing
  12. 92 % Voice QA
  13. 3-100% QA's
  14. NO Critical fails for the week
  15. Was able to navigate and close out cases properly in salesforce.
  16. Was able to authenticate 5 consumers this week.
  17. NO deductions for Verbal collision in 2 weeks
  18. Adherence was 90 % for the week
  19. 90% Adherence for the week
  20. 90% QA
  21. Received 6 Econocheck calls this week.
  22. Assisted coworker with resolving an escalation.
  23. 3- 95 % QA's
  24. 86% QA