(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Provided additional knowledge to consumer about Print product/ My Equifax.
Adherence was 90 % for the week
100 Empathy streak
86% QA
NO deductions for Verbal collision in 2 weeks
90% Adherence for the week
NO deductions for not using pleasantries this week
Received 4 Navy Federal calls this week
NO Critical fails for the week
Referred back to KB article for assistance instead of asking for assistance to resolve issue.
No open IVR calls cases in Salesforce.
Was able to authenticate 5 consumers this week.
Was able to advise consumer of when they will be billed next month.
Zero tardies for two weeks
3-100% QA's
100 % QA
Received 6 Econocheck calls this week.
Assisted coworker with resolving an escalation.
90% QA
Was able to navigate and close out cases properly in salesforce.
