(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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86% QA
Received 4 Navy Federal calls this week
Recapped all calls for the week
Was able to navigate and close out cases properly in salesforce.
Zero tardies for two weeks
NO deductions for Verbal collision in 2 weeks
90% QA
Was able to advise consumer of when they will be billed next month.
Offered additional assistance at the closing
Received 6 Econocheck calls this week.
100 % QA
100 Empathy streak
Assisted coworker with resolving an escalation.
90% Adherence for the week
NO Critical fails for the week
Provided additional knowledge to consumer about Print product/ My Equifax.
3- 95 % QA's
Was able to authenticate 5 consumers this week.
92 % Voice QA
Adherence was 90 % for the week
Referred back to KB article for assistance instead of asking for assistance to resolve issue.
3-100% QA's
No open IVR calls cases in Salesforce.
NO deductions for not using pleasantries this week
