(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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100 Empathy streak
92 % Voice QA
90% Adherence for the week
NO deductions for not using pleasantries this week
Received 4 Navy Federal calls this week
90% QA
3- 95 % QA's
Offered additional assistance at the closing
Adherence was 90 % for the week
Provided additional knowledge to consumer about Print product/ My Equifax.
Recapped all calls for the week
NO deductions for Verbal collision in 2 weeks
100 % QA
Received 6 Econocheck calls this week.
3-100% QA's
Was able to authenticate 5 consumers this week.
Was able to navigate and close out cases properly in salesforce.
Referred back to KB article for assistance instead of asking for assistance to resolve issue.
NO Critical fails for the week
Zero tardies for two weeks
No open IVR calls cases in Salesforce.
Assisted coworker with resolving an escalation.
86% QA
Was able to advise consumer of when they will be billed next month.
