(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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3-100% QA's
90% QA
92 % Voice QA
3- 95 % QA's
Recapped all calls for the week
Assisted coworker with resolving an escalation.
90% Adherence for the week
Adherence was 90 % for the week
Zero tardies for two weeks
NO Critical fails for the week
100 Empathy streak
Offered additional assistance at the closing
86% QA
Received 6 Econocheck calls this week.
No open IVR calls cases in Salesforce.
Was able to advise consumer of when they will be billed next month.
Was able to navigate and close out cases properly in salesforce.
Referred back to KB article for assistance instead of asking for assistance to resolve issue.
Was able to authenticate 5 consumers this week.
NO deductions for Verbal collision in 2 weeks
NO deductions for not using pleasantries this week
Provided additional knowledge to consumer about Print product/ My Equifax.
