Zerotardies fortwoweeks90%QAWas able tonavigate andclose out casesproperly insalesforce.86%QA90%Adherencefor theweekAdherencewas 90 %for theweekNOdeductionsfor Verbalcollision in 2weeksAssistedcoworkerwithresolving anescalation.Was able toadviseconsumer ofwhen they willbe billed nextmonth.Providedadditionalknowledge toconsumer aboutPrint product/ MyEquifax.Was able toauthenticate5 consumersthis week.Referred back toKB article forassistance insteadof asking forassistance toresolve issue.NOdeductionsfor not usingpleasantriesthis weekReceived 4NavyFederal callsthis weekNOCriticalfails forthe weekOfferedadditionalassistance atthe closingReceived 6Econocheckcalls thisweek.100EmpathystreakRecappedall callsfor theweek92 %VoiceQA100% QA3- 95% QA's3-100%QA'sNo openIVR callscases inSalesforce.Zerotardies fortwoweeks90%QAWas able tonavigate andclose out casesproperly insalesforce.86%QA90%Adherencefor theweekAdherencewas 90 %for theweekNOdeductionsfor Verbalcollision in 2weeksAssistedcoworkerwithresolving anescalation.Was able toadviseconsumer ofwhen they willbe billed nextmonth.Providedadditionalknowledge toconsumer aboutPrint product/ MyEquifax.Was able toauthenticate5 consumersthis week.Referred back toKB article forassistance insteadof asking forassistance toresolve issue.NOdeductionsfor not usingpleasantriesthis weekReceived 4NavyFederal callsthis weekNOCriticalfails forthe weekOfferedadditionalassistance atthe closingReceived 6Econocheckcalls thisweek.100EmpathystreakRecappedall callsfor theweek92 %VoiceQA100% QA3- 95% QA's3-100%QA'sNo openIVR callscases inSalesforce.

GCS Partners Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Zero tardies for two weeks
  2. 90% QA
  3. Was able to navigate and close out cases properly in salesforce.
  4. 86% QA
  5. 90% Adherence for the week
  6. Adherence was 90 % for the week
  7. NO deductions for Verbal collision in 2 weeks
  8. Assisted coworker with resolving an escalation.
  9. Was able to advise consumer of when they will be billed next month.
  10. Provided additional knowledge to consumer about Print product/ My Equifax.
  11. Was able to authenticate 5 consumers this week.
  12. Referred back to KB article for assistance instead of asking for assistance to resolve issue.
  13. NO deductions for not using pleasantries this week
  14. Received 4 Navy Federal calls this week
  15. NO Critical fails for the week
  16. Offered additional assistance at the closing
  17. Received 6 Econocheck calls this week.
  18. 100 Empathy streak
  19. Recapped all calls for the week
  20. 92 % Voice QA
  21. 100 % QA
  22. 3- 95 % QA's
  23. 3-100% QA's
  24. No open IVR calls cases in Salesforce.