100% QA90%Adherencefor theweekWas able toadviseconsumer ofwhen they willbe billed nextmonth.Referred back toKB article forassistance insteadof asking forassistance toresolve issue.86%QAReceived 4NavyFederal callsthis weekRecappedall callsfor theweekAdherencewas 90 %for theweekAssistedcoworkerwithresolving anescalation.NOCriticalfails forthe weekZerotardies fortwoweeks100EmpathystreakReceived 6Econocheckcalls thisweek.Was able tonavigate andclose out casesproperly insalesforce.Providedadditionalknowledge toconsumer aboutPrint product/ MyEquifax.NOdeductionsfor Verbalcollision in 2weeks90%QA92 %VoiceQA3- 95% QA'sNOdeductionsfor not usingpleasantriesthis weekWas able toauthenticate5 consumersthis week.No openIVR callscases inSalesforce.Offeredadditionalassistance atthe closing3-100%QA's100% QA90%Adherencefor theweekWas able toadviseconsumer ofwhen they willbe billed nextmonth.Referred back toKB article forassistance insteadof asking forassistance toresolve issue.86%QAReceived 4NavyFederal callsthis weekRecappedall callsfor theweekAdherencewas 90 %for theweekAssistedcoworkerwithresolving anescalation.NOCriticalfails forthe weekZerotardies fortwoweeks100EmpathystreakReceived 6Econocheckcalls thisweek.Was able tonavigate andclose out casesproperly insalesforce.Providedadditionalknowledge toconsumer aboutPrint product/ MyEquifax.NOdeductionsfor Verbalcollision in 2weeks90%QA92 %VoiceQA3- 95% QA'sNOdeductionsfor not usingpleasantriesthis weekWas able toauthenticate5 consumersthis week.No openIVR callscases inSalesforce.Offeredadditionalassistance atthe closing3-100%QA's

GCS Partners Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 100 % QA
  2. 90% Adherence for the week
  3. Was able to advise consumer of when they will be billed next month.
  4. Referred back to KB article for assistance instead of asking for assistance to resolve issue.
  5. 86% QA
  6. Received 4 Navy Federal calls this week
  7. Recapped all calls for the week
  8. Adherence was 90 % for the week
  9. Assisted coworker with resolving an escalation.
  10. NO Critical fails for the week
  11. Zero tardies for two weeks
  12. 100 Empathy streak
  13. Received 6 Econocheck calls this week.
  14. Was able to navigate and close out cases properly in salesforce.
  15. Provided additional knowledge to consumer about Print product/ My Equifax.
  16. NO deductions for Verbal collision in 2 weeks
  17. 90% QA
  18. 92 % Voice QA
  19. 3- 95 % QA's
  20. NO deductions for not using pleasantries this week
  21. Was able to authenticate 5 consumers this week.
  22. No open IVR calls cases in Salesforce.
  23. Offered additional assistance at the closing
  24. 3-100% QA's