This bingo card has 16 words: Supe call, Wont let sign into LL, wants # to MS, tries to handle billing, wants to transfer for no reason, isnt reading/using state chart, asks what is optum admin tool, doesnt look in PX, Free!, one thread it 35 + replies, wants to transfer medicaid, doesnt know how to help with EP, tries to use MBI in RPA, tries to argue with your answer, agt says they've already called in 3 times and needs a drink.
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