Customer Scenario Roulette

Customer Scenario Roulette Bingo Card
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This bingo card has a free space and 49 words: "I'd like to get a quote", "I have an account with Scotiabank so do I get a discount?", "I'd like to speak to a manager.", "I need to cancel my home insurance", "No you're wrong, I'm positive I called TD.", *Dead air silence*, "Thank you for your patience, an agent w-" *click*, "What do you mean there's a cancellation penalty?", "No I don't want OPCF 43 I'll take my chances", "Lienholder address is *local branch address*", *Calls you the wrong name but it's too late to correct them*, "This vehicle should be cheaper because of the safety features", "I have been insured with *you people* for years!", "I need to cancel my auto insurance", "I don't know if it's the LX or EX model", "Why is my home insurance premium increasing?", "I shouldn't be cancelled for this. You need to change your guidelines", "Put your UW on the phone I'd like to have a word with them", "I don't want to give you my personal information", "What's your name and employee number?", "Before we start I want to say that I'm recording you too!", "My lawyer requested GRC on my condo policy", *Scotiabank transfers someone insured with another company*, "How do you expect me to read my renewal documents?", *Insured being cancelled for non pay*, *UW requests we send 19 day RL*, * Dealership upset they can't make vehicle sub for customer *, "Can we change the payment date from the 5th?", "Where are you? Are you on the east coast?", *Customer talks about COVID*, * VINLink won't let me sign in when I need it most *, *Customer email not showing in FreshDesk*, "Why is it so expensive for my 17 y/o to be on the policy?", *Insured wishes to park vehicle*, "How other people drive shouldn't impact my premium!", *Insured uses profanity*, *Finesse gives you a RONA*, * OFFQ requesting the wood stove questionnaire be completed *, "I got a call from you guys but they didn't tell me why they called", "I'd like to change my bank account", *Customer calls to pay full prem with no questions asked* (we love you), *Customer calls at 6:29*, *UW makes you feel stupid*, *Premium almost doubles when insured moves to Brampton*, "I need to update my address", *Home updates abeyance memo for 2023*, *Mother tries to change son's policy w/o POC*, *Ready time for 20+ minutes* and "You have been very helpful today".

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