(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"I'd like to speak to a manager."
"I'd like to get a quote"
*Insured being cancelled for non pay*
*UW requests we send 19 day RL*
"You have been very helpful today"
"I need to cancel my auto insurance"
* Dealership upset they can't make vehicle sub for customer *
"I don't know if it's the LX or EX model"
*Ready time for 20+ minutes*
"Where are you? Are you on the east coast?"
"Lienholder address is *local branch address*"
*Customer talks about COVID*
"I shouldn't be cancelled for this. You need to change your guidelines"
"This vehicle should be cheaper because of the safety features"
"I have been insured with *you people* for years!"
*Calls you the wrong name but it's too late to correct them*
"Before we start I want to say that I'm recording you too!"
"Can we change the payment date from the 5th?"
*UW makes you feel stupid*
*Premium almost doubles when insured moves to Brampton*
"How other people drive shouldn't impact my premium!"
"I don't want to give you my personal information"
*Insured uses profanity*
*Customer calls at 6:29*
"What do you mean there's a cancellation penalty?"
*Scotiabank transfers someone insured with another company*
"How do you expect me to read my renewal documents?"
*Dead air silence*
*Insured wishes to park vehicle*
"I have an account with Scotiabank so do I get a discount?"
"I'd like to change my bank account"
*Customer calls to pay full prem with no questions asked* (we love you)
*Home updates abeyance memo for 2023*
"I got a call from you guys but they didn't tell me why they called"
"Why is it so expensive for my 17 y/o to be on the policy?"
"No you're wrong, I'm positive I called TD."
"No I don't want OPCF 43 I'll take my chances"
"I need to update my address"
* VINLink won't let me sign in when I need it most *
"What's your name and employee number?"
*Customer email not showing in FreshDesk*
"Why is my home insurance premium increasing?"
"My lawyer requested GRC on my condo policy"
*Mother tries to change son's policy w/o POC*
*Finesse gives you a RONA*
"Thank you for your patience, an agent w-" *click*
* OFFQ requesting the wood stove questionnaire be completed *
"Put your UW on the phone I'd like to have a word with them"
