Customer Scenario Roulette - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. "I don't know if it's the LX or EX model"
2. "How other people drive shouldn't impact my premium!"
3. "I shouldn't be cancelled for this. You need to change your guidelines"
4. "I have an account with Scotiabank so do I get a discount?"
5. *Customer calls at 6:29*
6. "What do you mean there's a cancellation penalty?"
7. *Customer email not showing in FreshDesk*
8. "I need to cancel my home insurance"
9. "I have been insured with *you people* for years!"
10. *Customer calls to pay full prem with no questions asked* (we love you)
11. *Finesse gives you a RONA*
12. "Why is it so expensive for my 17 y/o to be on the policy?"
13. "Put your UW on the phone I'd like to have a word with them"
14. *Ready time for 20+ minutes*
15. "I'd like to change my bank account"
16. "Where are you? Are you on the east coast?"
17. "Lienholder address is *local branch address*"
18. *Premium almost doubles when insured moves to Brampton*
19. "No you're wrong, I'm positive I called TD."
20. *Calls you the wrong name but it's too late to correct them*
21. "I don't want to give you my personal information"
22. "What's your name and employee number?"
23. * Dealership upset they can't make vehicle sub for customer *
24. *Dead air silence*
25. "Can we change the payment date from the 5th?"
26. "How do you expect me to read my renewal documents?"
27. "I'd like to speak to a manager."
28. *UW makes you feel stupid*
29. * VINLink won't let me sign in when I need it most *
30. * OFFQ requesting the wood stove questionnaire be completed *
31. *Customer talks about COVID*
32. "I'd like to get a quote"
33. "My lawyer requested GRC on my condo policy"
34. *Mother tries to change son's policy w/o POC*
35. *Scotiabank transfers someone insured with another company*
36. "This vehicle should be cheaper because of the safety features"
37. "I got a call from you guys but they didn't tell me why they called"
38. "Before we start I want to say that I'm recording you too!"
39. "You have been very helpful today"
40. *Insured wishes to park vehicle*
41. "Thank you for your patience, an agent w-" *click*
42. *Insured uses profanity*
43. *UW requests we send 19 day RL*
44. *Insured being cancelled for non pay*
45. *Home updates abeyance memo for 2023*
46. "No I don't want OPCF 43 I'll take my chances"
47. "Why is my home insurance premium increasing?"
48. "I need to cancel my auto insurance"
49. "I need to update my address"