(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"I need to cancel my home insurance"
"No I don't want OPCF 43 I'll take my chances"
*Insured being cancelled for non pay*
"How do you expect me to read my renewal documents?"
*Mother tries to change son's policy w/o POC*
"I have an account with Scotiabank so do I get a discount?"
"Put your UW on the phone I'd like to have a word with them"
*Calls you the wrong name but it's too late to correct them*
*Insured wishes to park vehicle*
* VINLink won't let me sign in when I need it most *
"What's your name and employee number?"
"Before we start I want to say that I'm recording you too!"
* OFFQ requesting the wood stove questionnaire be completed *
*Customer calls to pay full prem with no questions asked* (we love you)
"I don't want to give you my personal information"
"Why is my home insurance premium increasing?"
"I need to cancel my auto insurance"
"I'd like to get a quote"
"My lawyer requested GRC on my condo policy"
*Insured uses profanity*
*Dead air silence*
"Why is it so expensive for my 17 y/o to be on the policy?"
*UW makes you feel stupid*
"This vehicle should be cheaper because of the safety features"
*Premium almost doubles when insured moves to Brampton*
"I have been insured with *you people* for years!"
*Customer talks about COVID*
"I need to update my address"
*Ready time for 20+ minutes*
*Scotiabank transfers someone insured with another company*
"What do you mean there's a cancellation penalty?"
"You have been very helpful today"
"I got a call from you guys but they didn't tell me why they called"
"I shouldn't be cancelled for this. You need to change your guidelines"
*UW requests we send 19 day RL*
* Dealership upset they can't make vehicle sub for customer *
"No you're wrong, I'm positive I called TD."
"I'd like to speak to a manager."
"How other people drive shouldn't impact my premium!"
"Lienholder address is *local branch address*"
*Customer email not showing in FreshDesk*
"Can we change the payment date from the 5th?"
*Customer calls at 6:29*
"I'd like to change my bank account"
"Where are you? Are you on the east coast?"
"I don't know if it's the LX or EX model"
"Thank you for your patience, an agent w-" *click*
