(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"I shouldn't be cancelled for this. You need to change your guidelines"
"Why is it so expensive for my 17 y/o to be on the policy?"
"I'd like to get a quote"
"I need to cancel my auto insurance"
*Ready time for 20+ minutes*
"I need to cancel my home insurance"
*Insured wishes to park vehicle*
"I'd like to speak to a manager."
*Finesse gives you a RONA*
*Dead air silence*
"I need to update my address"
*Customer email not showing in FreshDesk*
"My lawyer requested GRC on my condo policy"
"What's your name and employee number?"
"What do you mean there's a cancellation penalty?"
*Insured being cancelled for non pay*
*Calls you the wrong name but it's too late to correct them*
"I have an account with Scotiabank so do I get a discount?"
"Thank you for your patience, an agent w-" *click*
"Before we start I want to say that I'm recording you too!"
*Home updates abeyance memo for 2023*
"Why is my home insurance premium increasing?"
"No I don't want OPCF 43 I'll take my chances"
*Premium almost doubles when insured moves to Brampton*
*Scotiabank transfers someone insured with another company*
"Can we change the payment date from the 5th?"
* Dealership upset they can't make vehicle sub for customer *
"Lienholder address is *local branch address*"
"No you're wrong, I'm positive I called TD."
"I have been insured with *you people* for years!"
"This vehicle should be cheaper because of the safety features"
"I don't want to give you my personal information"
*UW makes you feel stupid*
*Mother tries to change son's policy w/o POC*
"I got a call from you guys but they didn't tell me why they called"
"How do you expect me to read my renewal documents?"
*UW requests we send 19 day RL*
*Insured uses profanity*
*Customer talks about COVID*
*Customer calls to pay full prem with no questions asked* (we love you)
* VINLink won't let me sign in when I need it most *
"Where are you? Are you on the east coast?"
"You have been very helpful today"
"I don't know if it's the LX or EX model"
"How other people drive shouldn't impact my premium!"
*Customer calls at 6:29*
"Put your UW on the phone I'd like to have a word with them"
"I'd like to change my bank account"
* OFFQ requesting the wood stove questionnaire be completed *
