(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"My lawyer requested GRC on my condo policy"
* Dealership upset they can't make vehicle sub for customer *
"I need to update my address"
"What's your name and employee number?"
*Customer calls to pay full prem with no questions asked* (we love you)
"No I don't want OPCF 43 I'll take my chances"
"I shouldn't be cancelled for this. You need to change your guidelines"
"I'd like to change my bank account"
*Calls you the wrong name but it's too late to correct them*
"Thank you for your patience, an agent w-" *click*
"You have been very helpful today"
"I don't want to give you my personal information"
*UW makes you feel stupid*
"This vehicle should be cheaper because of the safety features"
"What do you mean there's a cancellation penalty?"
"I have been insured with *you people* for years!"
*Ready time for 20+ minutes*
*Finesse gives you a RONA*
"Why is my home insurance premium increasing?"
*Customer talks about COVID*
*Scotiabank transfers someone insured with another company*
*Insured being cancelled for non pay*
"No you're wrong, I'm positive I called TD."
*Insured wishes to park vehicle*
"Can we change the payment date from the 5th?"
"Lienholder address is *local branch address*"
* OFFQ requesting the wood stove questionnaire be completed *
*Insured uses profanity*
*UW requests we send 19 day RL*
"Why is it so expensive for my 17 y/o to be on the policy?"
"I need to cancel my auto insurance"
*Dead air silence*
* VINLink won't let me sign in when I need it most *
"Before we start I want to say that I'm recording you too!"
"Put your UW on the phone I'd like to have a word with them"
"How other people drive shouldn't impact my premium!"
*Customer email not showing in FreshDesk*
"I need to cancel my home insurance"
"How do you expect me to read my renewal documents?"
"I'd like to get a quote"
*Customer calls at 6:29*
"Where are you? Are you on the east coast?"
"I'd like to speak to a manager."
*Premium almost doubles when insured moves to Brampton*
*Mother tries to change son's policy w/o POC*
*Home updates abeyance memo for 2023*
"I have an account with Scotiabank so do I get a discount?"
"I don't know if it's the LX or EX model"
"I got a call from you guys but they didn't tell me why they called"
