(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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*Customer talks about COVID*
"I'd like to speak to a manager."
*Ready time for 20+ minutes*
* VINLink won't let me sign in when I need it most *
*Customer email not showing in FreshDesk*
"How other people drive shouldn't impact my premium!"
"I have been insured with *you people* for years!"
* OFFQ requesting the wood stove questionnaire be completed *
*Customer calls to pay full prem with no questions asked* (we love you)
"How do you expect me to read my renewal documents?"
"Can we change the payment date from the 5th?"
"I'd like to get a quote"
"Where are you? Are you on the east coast?"
"No you're wrong, I'm positive I called TD."
"Why is my home insurance premium increasing?"
*Insured wishes to park vehicle*
"Put your UW on the phone I'd like to have a word with them"
"I have an account with Scotiabank so do I get a discount?"
"I don't want to give you my personal information"
*Calls you the wrong name but it's too late to correct them*
*Premium almost doubles when insured moves to Brampton*
"I'd like to change my bank account"
"I shouldn't be cancelled for this. You need to change your guidelines"
* Dealership upset they can't make vehicle sub for customer *
*Home updates abeyance memo for 2023*
*Scotiabank transfers someone insured with another company*
*Dead air silence*
"What do you mean there's a cancellation penalty?"
"Before we start I want to say that I'm recording you too!"
"My lawyer requested GRC on my condo policy"
"I need to cancel my auto insurance"
*UW makes you feel stupid*
"Thank you for your patience, an agent w-" *click*
"Lienholder address is *local branch address*"
*UW requests we send 19 day RL*
"You have been very helpful today"
"What's your name and employee number?"
"I need to update my address"
*Insured uses profanity*
*Mother tries to change son's policy w/o POC*
"No I don't want OPCF 43 I'll take my chances"
"I need to cancel my home insurance"
"Why is it so expensive for my 17 y/o to be on the policy?"
"I don't know if it's the LX or EX model"
"This vehicle should be cheaper because of the safety features"
*Finesse gives you a RONA*
*Insured being cancelled for non pay*
*Customer calls at 6:29*
"I got a call from you guys but they didn't tell me why they called"
