(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"Can we change the payment date from the 5th?"
*Insured wishes to park vehicle*
"Why is my home insurance premium increasing?"
"Where are you? Are you on the east coast?"
"I need to cancel my home insurance"
*Insured being cancelled for non pay*
*Customer talks about COVID*
"I need to cancel my auto insurance"
* OFFQ requesting the wood stove questionnaire be completed *
*Home updates abeyance memo for 2023*
"You have been very helpful today"
*Calls you the wrong name but it's too late to correct them*
"How other people drive shouldn't impact my premium!"
"No I don't want OPCF 43 I'll take my chances"
"I don't know if it's the LX or EX model"
*Customer email not showing in FreshDesk*
*Finesse gives you a RONA*
"How do you expect me to read my renewal documents?"
*Scotiabank transfers someone insured with another company*
"What do you mean there's a cancellation penalty?"
*Premium almost doubles when insured moves to Brampton*
"I have an account with Scotiabank so do I get a discount?"
*Customer calls to pay full prem with no questions asked* (we love you)
*Mother tries to change son's policy w/o POC*
"What's your name and employee number?"
"I got a call from you guys but they didn't tell me why they called"
"Thank you for your patience, an agent w-" *click*
*Ready time for 20+ minutes*
"Before we start I want to say that I'm recording you too!"
"I'd like to change my bank account"
"I'd like to get a quote"
"My lawyer requested GRC on my condo policy"
"Lienholder address is *local branch address*"
* Dealership upset they can't make vehicle sub for customer *
*Customer calls at 6:29*
*Insured uses profanity*
"I shouldn't be cancelled for this. You need to change your guidelines"
* VINLink won't let me sign in when I need it most *
"No you're wrong, I'm positive I called TD."
"I don't want to give you my personal information"
"I need to update my address"
*UW makes you feel stupid*
"I'd like to speak to a manager."
*UW requests we send 19 day RL*
*Dead air silence*
"I have been insured with *you people* for years!"
"This vehicle should be cheaper because of the safety features"
"Why is it so expensive for my 17 y/o to be on the policy?"
"Put your UW on the phone I'd like to have a word with them"
