(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"Why is my home insurance premium increasing?"
"I don't know if it's the LX or EX model"
*Insured uses profanity*
*Mother tries to change son's policy w/o POC*
"I got a call from you guys but they didn't tell me why they called"
*UW makes you feel stupid*
"My lawyer requested GRC on my condo policy"
"Why is it so expensive for my 17 y/o to be on the policy?"
* VINLink won't let me sign in when I need it most *
"No you're wrong, I'm positive I called TD."
"What's your name and employee number?"
"I shouldn't be cancelled for this. You need to change your guidelines"
"I have an account with Scotiabank so do I get a discount?"
*Customer email not showing in FreshDesk*
"How other people drive shouldn't impact my premium!"
*Home updates abeyance memo for 2023*
*Insured wishes to park vehicle*
"I need to cancel my auto insurance"
* Dealership upset they can't make vehicle sub for customer *
"I'd like to change my bank account"
"Put your UW on the phone I'd like to have a word with them"
"Can we change the payment date from the 5th?"
*Customer talks about COVID*
"I need to cancel my home insurance"
* OFFQ requesting the wood stove questionnaire be completed *
*Dead air silence*
"This vehicle should be cheaper because of the safety features"
*UW requests we send 19 day RL*
"What do you mean there's a cancellation penalty?"
"Where are you? Are you on the east coast?"
"I have been insured with *you people* for years!"
*Customer calls to pay full prem with no questions asked* (we love you)
"I'd like to speak to a manager."
"I need to update my address"
"Before we start I want to say that I'm recording you too!"
*Customer calls at 6:29*
*Finesse gives you a RONA*
"How do you expect me to read my renewal documents?"
"You have been very helpful today"
*Insured being cancelled for non pay*
"Lienholder address is *local branch address*"
"I don't want to give you my personal information"
*Calls you the wrong name but it's too late to correct them*
*Scotiabank transfers someone insured with another company*
"Thank you for your patience, an agent w-" *click*
"I'd like to get a quote"
"No I don't want OPCF 43 I'll take my chances"
*Premium almost doubles when insured moves to Brampton*
