This bingo card has a free space and 24 words: I scheduled service, I sold an Extended Service Plan, I've sent a NC parts using Quick ID order, I used Quick Notes to document an SR, I used Quick Call ID in eCRM, I used Guided Help to help with TS, I helped with a save a call with consumer, I de-escalated a call today, I handle a safety call today, I transfered an IW call today., I created a pre-authorization today, I used toolkit today for a resolution, I looked up a SOP today and found it, I used the processes tab within my workspace today, I ve a curb Service Product today, I transferred a consumer back to their dealer, I received a compliment today, I used empathy Statement on my call today, I asked closed ended questions on my calls, I used Quick Notes User Guide, I used the disposition feature in workspace, I got yelled at by an angry consumer, I've sent a Dryer vent Kit out today and I've sent a Rinse Aid out today..
Call Listening 2 | Communication Bingo | Mark each square you experienced this shift and be ready to chat about a few of them with your team and educator. Good luck and have fun!! | RMO Bingo | PURPLE TEAM
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