(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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I-I sold an Extended Service Plan
I-I used the disposition feature in workspace
G-I've sent a Dryer vent Kit out today
O-I transfered an IW call today.
I-I used toolkit today for a resolution
B-I scheduled service
G-I looked up a SOP today and found it
O-I used Quick Call ID in eCRM
N-I de-escalated a call today
G-I used
empathy Statement on my call today
I-I transferred
a consumer
back to
their dealer
B-I created a pre-authorization today
B-I ve a curb Service Product today
N-I got yelled at by an angry consumer
G-I used Quick Notes to document an SR
B-I used
Guided Help to help
with TS
I-I helped with a save a call with consumer
N-I've sent a NC parts using Quick ID order
B-I used Quick Notes User Guide
G-I handle a safety call today
N-I received
a compliment today
O-I used the processes tab within my workspace today