I de-escalateda calltodayI askedclosedendedquestions onmy callsItransferedan IW calltoday.I handlea safetycall todayI lookedup a SOPtoday andfound itI used QuickNotes todocument anSRI've sent aRinse Aidout today.I sold anExtendedServicePlanI usedGuided Helpto helpwith TSI ve a curbServiceProducttodayI've sent aDryer ventKit outtodayI created apre-authorizationtodayI've sent aNC partsusing QuickID orderI used theprocessestab within myworkspacetodayI got yelledat by anangryconsumerI receivedacomplimenttodayI usedempathyStatementon my calltodayIscheduledserviceI helped witha save a callwithconsumerI used thedispositionfeature inworkspaceI used QuickNotes UserGuideI transferreda consumerback totheir dealerI usedtoolkittoday for aresolutionI usedQuick CallID ineCRMI de-escalateda calltodayI askedclosedendedquestions onmy callsItransferedan IW calltoday.I handlea safetycall todayI lookedup a SOPtoday andfound itI used QuickNotes todocument anSRI've sent aRinse Aidout today.I sold anExtendedServicePlanI usedGuided Helpto helpwith TSI ve a curbServiceProducttodayI've sent aDryer ventKit outtodayI created apre-authorizationtodayI've sent aNC partsusing QuickID orderI used theprocessestab within myworkspacetodayI got yelledat by anangryconsumerI receivedacomplimenttodayI usedempathyStatementon my calltodayIscheduledserviceI helped witha save a callwithconsumerI used thedispositionfeature inworkspaceI used QuickNotes UserGuideI transferreda consumerback totheir dealerI usedtoolkittoday for aresolutionI usedQuick CallID ineCRM

OOW Bingo Card - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
O
3
O
4
G
5
G
6
G
7
O
8
I
9
B
10
B
11
G
12
B
13
N
14
O
15
N
16
N
17
G
18
B
19
I
20
I
21
B
22
I
23
I
24
O
  1. N-I de-escalated a call today
  2. O-I asked closed ended questions on my calls
  3. O-I transfered an IW call today.
  4. G-I handle a safety call today
  5. G-I looked up a SOP today and found it
  6. G-I used Quick Notes to document an SR
  7. O-I've sent a Rinse Aid out today.
  8. I-I sold an Extended Service Plan
  9. B-I used Guided Help to help with TS
  10. B-I ve a curb Service Product today
  11. G-I've sent a Dryer vent Kit out today
  12. B-I created a pre-authorization today
  13. N-I've sent a NC parts using Quick ID order
  14. O-I used the processes tab within my workspace today
  15. N-I got yelled at by an angry consumer
  16. N-I received a compliment today
  17. G-I used empathy Statement on my call today
  18. B-I scheduled service
  19. I-I helped with a save a call with consumer
  20. I-I used the disposition feature in workspace
  21. B-I used Quick Notes User Guide
  22. I-I transferred a consumer back to their dealer
  23. I-I used toolkit today for a resolution
  24. O-I used Quick Call ID in eCRM