I receivedacomplimenttodayI usedGuided Helpto helpwith TSIscheduledserviceI handlea safetycall todayI got yelledat by anangryconsumerI askedclosedendedquestions onmy callsItransferedan IW calltoday.I've sent aNC partsusing QuickID orderI usedempathyStatementon my calltodayI ve a curbServiceProducttodayI usedtoolkittoday for aresolutionI used QuickNotes UserGuideI used theprocessestab within myworkspacetodayI used thedispositionfeature inworkspaceI usedQuick CallID ineCRMI helped witha save a callwithconsumerI sold anExtendedServicePlanI created apre-authorizationtodayI've sent aRinse Aidout today.I de-escalateda calltodayI've sent aDryer ventKit outtodayI transferreda consumerback totheir dealerI used QuickNotes todocument anSRI lookedup a SOPtoday andfound itI receivedacomplimenttodayI usedGuided Helpto helpwith TSIscheduledserviceI handlea safetycall todayI got yelledat by anangryconsumerI askedclosedendedquestions onmy callsItransferedan IW calltoday.I've sent aNC partsusing QuickID orderI usedempathyStatementon my calltodayI ve a curbServiceProducttodayI usedtoolkittoday for aresolutionI used QuickNotes UserGuideI used theprocessestab within myworkspacetodayI used thedispositionfeature inworkspaceI usedQuick CallID ineCRMI helped witha save a callwithconsumerI sold anExtendedServicePlanI created apre-authorizationtodayI've sent aRinse Aidout today.I de-escalateda calltodayI've sent aDryer ventKit outtodayI transferreda consumerback totheir dealerI used QuickNotes todocument anSRI lookedup a SOPtoday andfound it

OOW Bingo Card - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
B
3
B
4
G
5
N
6
O
7
O
8
N
9
G
10
B
11
I
12
B
13
O
14
I
15
O
16
I
17
I
18
B
19
O
20
N
21
G
22
I
23
G
24
G
  1. N-I received a compliment today
  2. B-I used Guided Help to help with TS
  3. B-I scheduled service
  4. G-I handle a safety call today
  5. N-I got yelled at by an angry consumer
  6. O-I asked closed ended questions on my calls
  7. O-I transfered an IW call today.
  8. N-I've sent a NC parts using Quick ID order
  9. G-I used empathy Statement on my call today
  10. B-I ve a curb Service Product today
  11. I-I used toolkit today for a resolution
  12. B-I used Quick Notes User Guide
  13. O-I used the processes tab within my workspace today
  14. I-I used the disposition feature in workspace
  15. O-I used Quick Call ID in eCRM
  16. I-I helped with a save a call with consumer
  17. I-I sold an Extended Service Plan
  18. B-I created a pre-authorization today
  19. O-I've sent a Rinse Aid out today.
  20. N-I de-escalated a call today
  21. G-I've sent a Dryer vent Kit out today
  22. I-I transferred a consumer back to their dealer
  23. G-I used Quick Notes to document an SR
  24. G-I looked up a SOP today and found it