I transferreda consumerback totheir dealerI helped witha save a callwithconsumerI usedtoolkittoday for aresolutionIscheduledserviceI sold anExtendedServicePlanI askedclosedendedquestions onmy callsI usedQuick CallID ineCRMI ve a curbServiceProducttodayI created apre-authorizationtodayI usedempathyStatementon my calltodayItransferedan IW calltoday.I got yelledat by anangryconsumerI de-escalateda calltodayI handlea safetycall todayI've sent aDryer ventKit outtodayI used QuickNotes todocument anSRI've sent aRinse Aidout today.I lookedup a SOPtoday andfound itI've sent aNC partsusing QuickID orderI used QuickNotes UserGuideI receivedacomplimenttodayI used thedispositionfeature inworkspaceI used theprocessestab within myworkspacetodayI usedGuided Helpto helpwith TSI transferreda consumerback totheir dealerI helped witha save a callwithconsumerI usedtoolkittoday for aresolutionIscheduledserviceI sold anExtendedServicePlanI askedclosedendedquestions onmy callsI usedQuick CallID ineCRMI ve a curbServiceProducttodayI created apre-authorizationtodayI usedempathyStatementon my calltodayItransferedan IW calltoday.I got yelledat by anangryconsumerI de-escalateda calltodayI handlea safetycall todayI've sent aDryer ventKit outtodayI used QuickNotes todocument anSRI've sent aRinse Aidout today.I lookedup a SOPtoday andfound itI've sent aNC partsusing QuickID orderI used QuickNotes UserGuideI receivedacomplimenttodayI used thedispositionfeature inworkspaceI used theprocessestab within myworkspacetodayI usedGuided Helpto helpwith TS

OOW Bingo Card - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
I
3
I
4
B
5
I
6
O
7
O
8
B
9
B
10
G
11
O
12
N
13
N
14
G
15
G
16
G
17
O
18
G
19
N
20
B
21
N
22
I
23
O
24
B
  1. I-I transferred a consumer back to their dealer
  2. I-I helped with a save a call with consumer
  3. I-I used toolkit today for a resolution
  4. B-I scheduled service
  5. I-I sold an Extended Service Plan
  6. O-I asked closed ended questions on my calls
  7. O-I used Quick Call ID in eCRM
  8. B-I ve a curb Service Product today
  9. B-I created a pre-authorization today
  10. G-I used empathy Statement on my call today
  11. O-I transfered an IW call today.
  12. N-I got yelled at by an angry consumer
  13. N-I de-escalated a call today
  14. G-I handle a safety call today
  15. G-I've sent a Dryer vent Kit out today
  16. G-I used Quick Notes to document an SR
  17. O-I've sent a Rinse Aid out today.
  18. G-I looked up a SOP today and found it
  19. N-I've sent a NC parts using Quick ID order
  20. B-I used Quick Notes User Guide
  21. N-I received a compliment today
  22. I-I used the disposition feature in workspace
  23. O-I used the processes tab within my workspace today
  24. B-I used Guided Help to help with TS