I handle a safety call today I created a pre- authorization today I sold an Extended Service Plan I received a compliment today I helped with a save a call with consumer I used Guided Help to help with TS I used the processes tab within my workspace today I scheduled service I transferred a consumer back to their dealer I used toolkit today for a resolution I ve a curb Service Product today I've sent a Dryer vent Kit out today I used empathy Statement on my call today I got yelled at by an angry consumer I used the disposition feature in workspace I transfered an IW call today. I've sent a NC parts using Quick ID order I've sent a Rinse Aid out today. I used Quick Notes to document an SR I looked up a SOP today and found it I used Quick Notes User Guide I asked closed ended questions on my calls I de- escalated a call today I used Quick Call ID in eCRM I handle a safety call today I created a pre- authorization today I sold an Extended Service Plan I received a compliment today I helped with a save a call with consumer I used Guided Help to help with TS I used the processes tab within my workspace today I scheduled service I transferred a consumer back to their dealer I used toolkit today for a resolution I ve a curb Service Product today I've sent a Dryer vent Kit out today I used empathy Statement on my call today I got yelled at by an angry consumer I used the disposition feature in workspace I transfered an IW call today. I've sent a NC parts using Quick ID order I've sent a Rinse Aid out today. I used Quick Notes to document an SR I looked up a SOP today and found it I used Quick Notes User Guide I asked closed ended questions on my calls I de- escalated a call today I used Quick Call ID in eCRM
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
G-I handle a safety call today
B-I created a pre-authorization today
I-I sold an Extended Service Plan
N-I received
a compliment today
I-I helped with a save a call with consumer
B-I used
Guided Help to help
with TS
O-I used the processes tab within my workspace today
B-I scheduled service
I-I transferred
a consumer
back to
their dealer
I-I used toolkit today for a resolution
B-I ve a curb Service Product today
G-I've sent a Dryer vent Kit out today
G-I used
empathy Statement on my call today
N-I got yelled at by an angry consumer
I-I used the disposition feature in workspace
O-I transfered an IW call today.
N-I've sent a NC parts using Quick ID order
O-I've sent a Rinse Aid out today.
G-I used Quick Notes to document an SR
G-I looked up a SOP today and found it
B-I used Quick Notes User Guide
O-I asked closed ended questions on my calls
N-I de-escalated a call today
O-I used Quick Call ID in eCRM