I de-escalateda calltodayI've sent aNC partsusing QuickID orderI got yelledat by anangryconsumerI used thedispositionfeature inworkspaceI've sent aRinse Aidout today.IscheduledserviceI lookedup a SOPtoday andfound itI transferreda consumerback totheir dealerI handlea safetycall todayI ve a curbServiceProducttodayI used QuickNotes todocument anSRI usedGuided Helpto helpwith TSI usedQuick CallID ineCRMItransferedan IW calltoday.I created apre-authorizationtodayI've sent aDryer ventKit outtodayI helped witha save a callwithconsumerI receivedacomplimenttodayI usedtoolkittoday for aresolutionI askedclosedendedquestions onmy callsI usedempathyStatementon my calltodayI used theprocessestab within myworkspacetodayI used QuickNotes UserGuideI sold anExtendedServicePlanI de-escalateda calltodayI've sent aNC partsusing QuickID orderI got yelledat by anangryconsumerI used thedispositionfeature inworkspaceI've sent aRinse Aidout today.IscheduledserviceI lookedup a SOPtoday andfound itI transferreda consumerback totheir dealerI handlea safetycall todayI ve a curbServiceProducttodayI used QuickNotes todocument anSRI usedGuided Helpto helpwith TSI usedQuick CallID ineCRMItransferedan IW calltoday.I created apre-authorizationtodayI've sent aDryer ventKit outtodayI helped witha save a callwithconsumerI receivedacomplimenttodayI usedtoolkittoday for aresolutionI askedclosedendedquestions onmy callsI usedempathyStatementon my calltodayI used theprocessestab within myworkspacetodayI used QuickNotes UserGuideI sold anExtendedServicePlan

OOW Bingo Card - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
N
3
N
4
I
5
O
6
B
7
G
8
I
9
G
10
B
11
G
12
B
13
O
14
O
15
B
16
G
17
I
18
N
19
I
20
O
21
G
22
O
23
B
24
I
  1. N-I de-escalated a call today
  2. N-I've sent a NC parts using Quick ID order
  3. N-I got yelled at by an angry consumer
  4. I-I used the disposition feature in workspace
  5. O-I've sent a Rinse Aid out today.
  6. B-I scheduled service
  7. G-I looked up a SOP today and found it
  8. I-I transferred a consumer back to their dealer
  9. G-I handle a safety call today
  10. B-I ve a curb Service Product today
  11. G-I used Quick Notes to document an SR
  12. B-I used Guided Help to help with TS
  13. O-I used Quick Call ID in eCRM
  14. O-I transfered an IW call today.
  15. B-I created a pre-authorization today
  16. G-I've sent a Dryer vent Kit out today
  17. I-I helped with a save a call with consumer
  18. N-I received a compliment today
  19. I-I used toolkit today for a resolution
  20. O-I asked closed ended questions on my calls
  21. G-I used empathy Statement on my call today
  22. O-I used the processes tab within my workspace today
  23. B-I used Quick Notes User Guide
  24. I-I sold an Extended Service Plan