I de-escalateda calltodayI usedGuided Helpto helpwith TSI askedclosedendedquestions onmy callsI used QuickNotes UserGuideI receivedacomplimenttodayI got yelledat by anangryconsumerI've sent aNC partsusing QuickID orderI've sent aDryer ventKit outtodayI ve a curbServiceProducttodayItransferedan IW calltoday.I transferreda consumerback totheir dealerI usedtoolkittoday for aresolutionI used QuickNotes todocument anSRI lookedup a SOPtoday andfound itI used theprocessestab within myworkspacetodayI sold anExtendedServicePlanIscheduledserviceI usedempathyStatementon my calltodayI used thedispositionfeature inworkspaceI've sent aRinse Aidout today.I usedQuick CallID ineCRMI created apre-authorizationtodayI helped witha save a callwithconsumerI handlea safetycall todayI de-escalateda calltodayI usedGuided Helpto helpwith TSI askedclosedendedquestions onmy callsI used QuickNotes UserGuideI receivedacomplimenttodayI got yelledat by anangryconsumerI've sent aNC partsusing QuickID orderI've sent aDryer ventKit outtodayI ve a curbServiceProducttodayItransferedan IW calltoday.I transferreda consumerback totheir dealerI usedtoolkittoday for aresolutionI used QuickNotes todocument anSRI lookedup a SOPtoday andfound itI used theprocessestab within myworkspacetodayI sold anExtendedServicePlanIscheduledserviceI usedempathyStatementon my calltodayI used thedispositionfeature inworkspaceI've sent aRinse Aidout today.I usedQuick CallID ineCRMI created apre-authorizationtodayI helped witha save a callwithconsumerI handlea safetycall today

OOW Bingo Card - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
B
3
O
4
B
5
N
6
N
7
N
8
G
9
B
10
O
11
I
12
I
13
G
14
G
15
O
16
I
17
B
18
G
19
I
20
O
21
O
22
B
23
I
24
G
  1. N-I de-escalated a call today
  2. B-I used Guided Help to help with TS
  3. O-I asked closed ended questions on my calls
  4. B-I used Quick Notes User Guide
  5. N-I received a compliment today
  6. N-I got yelled at by an angry consumer
  7. N-I've sent a NC parts using Quick ID order
  8. G-I've sent a Dryer vent Kit out today
  9. B-I ve a curb Service Product today
  10. O-I transfered an IW call today.
  11. I-I transferred a consumer back to their dealer
  12. I-I used toolkit today for a resolution
  13. G-I used Quick Notes to document an SR
  14. G-I looked up a SOP today and found it
  15. O-I used the processes tab within my workspace today
  16. I-I sold an Extended Service Plan
  17. B-I scheduled service
  18. G-I used empathy Statement on my call today
  19. I-I used the disposition feature in workspace
  20. O-I've sent a Rinse Aid out today.
  21. O-I used Quick Call ID in eCRM
  22. B-I created a pre-authorization today
  23. I-I helped with a save a call with consumer
  24. G-I handle a safety call today