I handlea safetycall todayI created apre-authorizationtodayI sold anExtendedServicePlanI receivedacomplimenttodayI helped witha save a callwithconsumerI usedGuided Helpto helpwith TSI used theprocessestab within myworkspacetodayIscheduledserviceI transferreda consumerback totheir dealerI usedtoolkittoday for aresolutionI ve a curbServiceProducttodayI've sent aDryer ventKit outtodayI usedempathyStatementon my calltodayI got yelledat by anangryconsumerI used thedispositionfeature inworkspaceItransferedan IW calltoday.I've sent aNC partsusing QuickID orderI've sent aRinse Aidout today.I used QuickNotes todocument anSRI lookedup a SOPtoday andfound itI used QuickNotes UserGuideI askedclosedendedquestions onmy callsI de-escalateda calltodayI usedQuick CallID ineCRMI handlea safetycall todayI created apre-authorizationtodayI sold anExtendedServicePlanI receivedacomplimenttodayI helped witha save a callwithconsumerI usedGuided Helpto helpwith TSI used theprocessestab within myworkspacetodayIscheduledserviceI transferreda consumerback totheir dealerI usedtoolkittoday for aresolutionI ve a curbServiceProducttodayI've sent aDryer ventKit outtodayI usedempathyStatementon my calltodayI got yelledat by anangryconsumerI used thedispositionfeature inworkspaceItransferedan IW calltoday.I've sent aNC partsusing QuickID orderI've sent aRinse Aidout today.I used QuickNotes todocument anSRI lookedup a SOPtoday andfound itI used QuickNotes UserGuideI askedclosedendedquestions onmy callsI de-escalateda calltodayI usedQuick CallID ineCRM

OOW Bingo Card - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
B
3
I
4
N
5
I
6
B
7
O
8
B
9
I
10
I
11
B
12
G
13
G
14
N
15
I
16
O
17
N
18
O
19
G
20
G
21
B
22
O
23
N
24
O
  1. G-I handle a safety call today
  2. B-I created a pre-authorization today
  3. I-I sold an Extended Service Plan
  4. N-I received a compliment today
  5. I-I helped with a save a call with consumer
  6. B-I used Guided Help to help with TS
  7. O-I used the processes tab within my workspace today
  8. B-I scheduled service
  9. I-I transferred a consumer back to their dealer
  10. I-I used toolkit today for a resolution
  11. B-I ve a curb Service Product today
  12. G-I've sent a Dryer vent Kit out today
  13. G-I used empathy Statement on my call today
  14. N-I got yelled at by an angry consumer
  15. I-I used the disposition feature in workspace
  16. O-I transfered an IW call today.
  17. N-I've sent a NC parts using Quick ID order
  18. O-I've sent a Rinse Aid out today.
  19. G-I used Quick Notes to document an SR
  20. G-I looked up a SOP today and found it
  21. B-I used Quick Notes User Guide
  22. O-I asked closed ended questions on my calls
  23. N-I de-escalated a call today
  24. O-I used Quick Call ID in eCRM