This bingo card has a free space and 24 words: Appropriately identifies self and caller, Personalizes Contact, "I " Action Statement, Professional Demeanor, Listens Actively, Follows hold Procedures, Critical Tier-1, Handles Objections/ Complaints, Ask Questions to Uncover, Follows call Handling protocols and procedures, Appointment Scheduled correctly, Creates and Utilizes Telephone encounters Appropriately, Completes Entire Registration Process, Follows HIPPA/ Patient Safety Procedures, Recaps Call, MyChart, Critical Tier-2, Offer Help and Thanks, Bonus Points, Good Morning Good Afternoon Good Evening, Please and Thankyou, 79%or higher, Quality Assurance Evaluation and Monthly Review.
RESPECT | RESPECT | RESPECT | Are You A Rivermont Top Dog? | "How Do I REALLY Fix Behavior?"
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