MyChartGood MorningGoodAfternoonGood Evening"I " ActionStatementAppointmentScheduledcorrectlyMonthlyReviewOfferHelp andThanksPleaseandThankyouCompletesEntireRegistrationProcessAppropriatelyidentifies selfand caller79%orhigherAskQuestionstoUncoverHandlesObjections/ComplaintsPersonalizesContactBonusPointsFollowsHIPPA/PatientSafetyProceduresQualityAssuranceEvaluationFollows callHandlingprotocolsandproceduresCriticalTier-2CriticalTier-1FollowsholdProceduresRecapsCallCreates andUtilizesTelephoneencountersAppropriatelyProfessionalDemeanorListensActivelyMyChartGood MorningGoodAfternoonGood Evening"I " ActionStatementAppointmentScheduledcorrectlyMonthlyReviewOfferHelp andThanksPleaseandThankyouCompletesEntireRegistrationProcessAppropriatelyidentifies selfand caller79%orhigherAskQuestionstoUncoverHandlesObjections/ComplaintsPersonalizesContactBonusPointsFollowsHIPPA/PatientSafetyProceduresQualityAssuranceEvaluationFollows callHandlingprotocolsandproceduresCriticalTier-2CriticalTier-1FollowsholdProceduresRecapsCallCreates andUtilizesTelephoneencountersAppropriatelyProfessionalDemeanorListensActively

Always Behavior - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
B
3
N
4
B
5
O
6
G
7
I
8
G
9
B
10
N
11
G
12
N
13
I
14
O
15
O
16
G
17
O
18
N
19
I
20
B
21
B
22
I
23
G
24
O
  1. I-MyChart
  2. B-Good Morning Good Afternoon Good Evening
  3. N-"I " Action Statement
  4. B-Appointment Scheduled correctly
  5. O-Monthly Review
  6. G-Offer Help and Thanks
  7. I-Please and Thankyou
  8. G-Completes Entire Registration Process
  9. B-Appropriately identifies self and caller
  10. N-79%or higher
  11. G-Ask Questions to Uncover
  12. N-Handles Objections/ Complaints
  13. I-Personalizes Contact
  14. O-Bonus Points
  15. O-Follows HIPPA/ Patient Safety Procedures
  16. G-Quality Assurance Evaluation
  17. O-Follows call Handling protocols and procedures
  18. N-Critical Tier-2
  19. I-Critical Tier-1
  20. B-Follows hold Procedures
  21. B-Recaps Call
  22. I-Creates and Utilizes Telephone encounters Appropriately
  23. G-Professional Demeanor
  24. O-Listens Actively