HandlesObjections/ComplaintsMonthlyReviewFollows callHandlingprotocolsandproceduresFollowsHIPPA/PatientSafetyProceduresOfferHelp andThanksMyChartProfessionalDemeanorPleaseandThankyouQualityAssuranceEvaluationCriticalTier-2CriticalTier-1AppointmentScheduledcorrectlyAppropriatelyidentifies selfand callerCreates andUtilizesTelephoneencountersAppropriatelyBonusPointsPersonalizesContactGood MorningGoodAfternoonGood EveningRecapsCall79%orhigherListensActivelyAskQuestionstoUncoverCompletesEntireRegistrationProcess"I " ActionStatementFollowsholdProceduresHandlesObjections/ComplaintsMonthlyReviewFollows callHandlingprotocolsandproceduresFollowsHIPPA/PatientSafetyProceduresOfferHelp andThanksMyChartProfessionalDemeanorPleaseandThankyouQualityAssuranceEvaluationCriticalTier-2CriticalTier-1AppointmentScheduledcorrectlyAppropriatelyidentifies selfand callerCreates andUtilizesTelephoneencountersAppropriatelyBonusPointsPersonalizesContactGood MorningGoodAfternoonGood EveningRecapsCall79%orhigherListensActivelyAskQuestionstoUncoverCompletesEntireRegistrationProcess"I " ActionStatementFollowsholdProcedures

Always Behavior - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
O
3
O
4
O
5
G
6
I
7
G
8
I
9
G
10
N
11
I
12
B
13
B
14
I
15
O
16
I
17
B
18
B
19
N
20
O
21
G
22
G
23
N
24
B
  1. N-Handles Objections/ Complaints
  2. O-Monthly Review
  3. O-Follows call Handling protocols and procedures
  4. O-Follows HIPPA/ Patient Safety Procedures
  5. G-Offer Help and Thanks
  6. I-MyChart
  7. G-Professional Demeanor
  8. I-Please and Thankyou
  9. G-Quality Assurance Evaluation
  10. N-Critical Tier-2
  11. I-Critical Tier-1
  12. B-Appointment Scheduled correctly
  13. B-Appropriately identifies self and caller
  14. I-Creates and Utilizes Telephone encounters Appropriately
  15. O-Bonus Points
  16. I-Personalizes Contact
  17. B-Good Morning Good Afternoon Good Evening
  18. B-Recaps Call
  19. N-79%or higher
  20. O-Listens Actively
  21. G-Ask Questions to Uncover
  22. G-Completes Entire Registration Process
  23. N-"I " Action Statement
  24. B-Follows hold Procedures