AskQuestionstoUncover"I " ActionStatementOfferHelp andThanksGood MorningGoodAfternoonGood EveningFollowsHIPPA/PatientSafetyProcedures79%orhigherCreates andUtilizesTelephoneencountersAppropriatelyMyChartAppointmentScheduledcorrectlyMonthlyReviewAppropriatelyidentifies selfand callerPleaseandThankyouListensActivelyPersonalizesContactProfessionalDemeanorQualityAssuranceEvaluationHandlesObjections/ComplaintsCompletesEntireRegistrationProcessFollows callHandlingprotocolsandproceduresFollowsholdProceduresRecapsCallCriticalTier-2CriticalTier-1BonusPointsAskQuestionstoUncover"I " ActionStatementOfferHelp andThanksGood MorningGoodAfternoonGood EveningFollowsHIPPA/PatientSafetyProcedures79%orhigherCreates andUtilizesTelephoneencountersAppropriatelyMyChartAppointmentScheduledcorrectlyMonthlyReviewAppropriatelyidentifies selfand callerPleaseandThankyouListensActivelyPersonalizesContactProfessionalDemeanorQualityAssuranceEvaluationHandlesObjections/ComplaintsCompletesEntireRegistrationProcessFollows callHandlingprotocolsandproceduresFollowsholdProceduresRecapsCallCriticalTier-2CriticalTier-1BonusPoints

Always Behavior - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
N
3
G
4
B
5
O
6
N
7
I
8
I
9
B
10
O
11
B
12
I
13
O
14
I
15
G
16
G
17
N
18
G
19
O
20
B
21
B
22
N
23
I
24
O
  1. G-Ask Questions to Uncover
  2. N-"I " Action Statement
  3. G-Offer Help and Thanks
  4. B-Good Morning Good Afternoon Good Evening
  5. O-Follows HIPPA/ Patient Safety Procedures
  6. N-79%or higher
  7. I-Creates and Utilizes Telephone encounters Appropriately
  8. I-MyChart
  9. B-Appointment Scheduled correctly
  10. O-Monthly Review
  11. B-Appropriately identifies self and caller
  12. I-Please and Thankyou
  13. O-Listens Actively
  14. I-Personalizes Contact
  15. G-Professional Demeanor
  16. G-Quality Assurance Evaluation
  17. N-Handles Objections/ Complaints
  18. G-Completes Entire Registration Process
  19. O-Follows call Handling protocols and procedures
  20. B-Follows hold Procedures
  21. B-Recaps Call
  22. N-Critical Tier-2
  23. I-Critical Tier-1
  24. O-Bonus Points