Always Behavior - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. B-Recaps Call
2. I-Creates and Utilizes Telephone encounters Appropriately
3. N-"I " Action Statement
4. N-Handles Objections/ Complaints
5. I-Please and Thankyou
6. N-Critical Tier-2
7. O-Listens Actively
8. G-Offer Help and Thanks
9. I-MyChart
10. G-Completes Entire Registration Process
11. G-Quality Assurance Evaluation
12. B-Appointment Scheduled correctly
13. B-Follows hold Procedures
14. O-Follows HIPPA/ Patient Safety Procedures
15. G-Ask Questions to Uncover
16. O-Monthly Review
17. I-Critical Tier-1
18. I-Personalizes Contact
19. N-79%or higher
20. B-Good Morning Good Afternoon Good Evening
21. B-Appropriately identifies self and caller
22. O-Bonus Points
23. O-Follows call Handling protocols and procedures
24. G-Professional Demeanor