ProfessionalDemeanorPleaseandThankyouMonthlyReviewAppointmentScheduledcorrectlyBonusPointsFollows callHandlingprotocolsandproceduresMyChartCompletesEntireRegistrationProcessFollowsHIPPA/PatientSafetyProcedures79%orhigherRecapsCallCriticalTier-2OfferHelp andThanksPersonalizesContact"I " ActionStatementQualityAssuranceEvaluationListensActivelyCriticalTier-1FollowsholdProceduresAppropriatelyidentifies selfand callerHandlesObjections/ComplaintsGood MorningGoodAfternoonGood EveningCreates andUtilizesTelephoneencountersAppropriatelyAskQuestionstoUncoverProfessionalDemeanorPleaseandThankyouMonthlyReviewAppointmentScheduledcorrectlyBonusPointsFollows callHandlingprotocolsandproceduresMyChartCompletesEntireRegistrationProcessFollowsHIPPA/PatientSafetyProcedures79%orhigherRecapsCallCriticalTier-2OfferHelp andThanksPersonalizesContact"I " ActionStatementQualityAssuranceEvaluationListensActivelyCriticalTier-1FollowsholdProceduresAppropriatelyidentifies selfand callerHandlesObjections/ComplaintsGood MorningGoodAfternoonGood EveningCreates andUtilizesTelephoneencountersAppropriatelyAskQuestionstoUncover

Always Behavior - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
I
3
O
4
B
5
O
6
O
7
I
8
G
9
O
10
N
11
B
12
N
13
G
14
I
15
N
16
G
17
O
18
I
19
B
20
B
21
N
22
B
23
I
24
G
  1. G-Professional Demeanor
  2. I-Please and Thankyou
  3. O-Monthly Review
  4. B-Appointment Scheduled correctly
  5. O-Bonus Points
  6. O-Follows call Handling protocols and procedures
  7. I-MyChart
  8. G-Completes Entire Registration Process
  9. O-Follows HIPPA/ Patient Safety Procedures
  10. N-79%or higher
  11. B-Recaps Call
  12. N-Critical Tier-2
  13. G-Offer Help and Thanks
  14. I-Personalizes Contact
  15. N-"I " Action Statement
  16. G-Quality Assurance Evaluation
  17. O-Listens Actively
  18. I-Critical Tier-1
  19. B-Follows hold Procedures
  20. B-Appropriately identifies self and caller
  21. N-Handles Objections/ Complaints
  22. B-Good Morning Good Afternoon Good Evening
  23. I-Creates and Utilizes Telephone encounters Appropriately
  24. G-Ask Questions to Uncover