AskQuestionstoUncoverListensActivelyBonusPointsFollowsholdProceduresCreates andUtilizesTelephoneencountersAppropriatelyAppropriatelyidentifies selfand callerFollows callHandlingprotocolsandproceduresCompletesEntireRegistrationProcessMyChartProfessionalDemeanorCriticalTier-2RecapsCallPersonalizesContact79%orhigherQualityAssuranceEvaluationMonthlyReviewOfferHelp andThanksHandlesObjections/ComplaintsCriticalTier-1"I " ActionStatementFollowsHIPPA/PatientSafetyProceduresAppointmentScheduledcorrectlyPleaseandThankyouGood MorningGoodAfternoonGood EveningAskQuestionstoUncoverListensActivelyBonusPointsFollowsholdProceduresCreates andUtilizesTelephoneencountersAppropriatelyAppropriatelyidentifies selfand callerFollows callHandlingprotocolsandproceduresCompletesEntireRegistrationProcessMyChartProfessionalDemeanorCriticalTier-2RecapsCallPersonalizesContact79%orhigherQualityAssuranceEvaluationMonthlyReviewOfferHelp andThanksHandlesObjections/ComplaintsCriticalTier-1"I " ActionStatementFollowsHIPPA/PatientSafetyProceduresAppointmentScheduledcorrectlyPleaseandThankyouGood MorningGoodAfternoonGood Evening

Always Behavior - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
O
3
O
4
B
5
I
6
B
7
O
8
G
9
I
10
G
11
N
12
B
13
I
14
N
15
G
16
O
17
G
18
N
19
I
20
N
21
O
22
B
23
I
24
B
  1. G-Ask Questions to Uncover
  2. O-Listens Actively
  3. O-Bonus Points
  4. B-Follows hold Procedures
  5. I-Creates and Utilizes Telephone encounters Appropriately
  6. B-Appropriately identifies self and caller
  7. O-Follows call Handling protocols and procedures
  8. G-Completes Entire Registration Process
  9. I-MyChart
  10. G-Professional Demeanor
  11. N-Critical Tier-2
  12. B-Recaps Call
  13. I-Personalizes Contact
  14. N-79%or higher
  15. G-Quality Assurance Evaluation
  16. O-Monthly Review
  17. G-Offer Help and Thanks
  18. N-Handles Objections/ Complaints
  19. I-Critical Tier-1
  20. N-"I " Action Statement
  21. O-Follows HIPPA/ Patient Safety Procedures
  22. B-Appointment Scheduled correctly
  23. I-Please and Thankyou
  24. B-Good Morning Good Afternoon Good Evening