Creates and Utilizes Telephone encounters Appropriately Follows HIPPA/ Patient Safety Procedures Professional Demeanor Personalizes Contact Offer Help and Thanks Monthly Review Follows call Handling protocols and procedures Critical Tier-1 Handles Objections/ Complaints MyChart Recaps Call Critical Tier-2 Completes Entire Registration Process Appointment Scheduled correctly Please and Thankyou Ask Questions to Uncover Quality Assurance Evaluation Good Morning Good Afternoon Good Evening Follows hold Procedures Appropriately identifies self and caller Listens Actively Bonus Points "I " Action Statement 79%or higher Creates and Utilizes Telephone encounters Appropriately Follows HIPPA/ Patient Safety Procedures Professional Demeanor Personalizes Contact Offer Help and Thanks Monthly Review Follows call Handling protocols and procedures Critical Tier-1 Handles Objections/ Complaints MyChart Recaps Call Critical Tier-2 Completes Entire Registration Process Appointment Scheduled correctly Please and Thankyou Ask Questions to Uncover Quality Assurance Evaluation Good Morning Good Afternoon Good Evening Follows hold Procedures Appropriately identifies self and caller Listens Actively Bonus Points "I " Action Statement 79%or higher
(Print)
I-Creates and Utilizes Telephone encounters Appropriately
O-Follows HIPPA/ Patient Safety Procedures
G-Professional Demeanor
I-Personalizes Contact
G-Offer Help and Thanks
O-Monthly Review
O-Follows call Handling protocols and procedures
I-Critical Tier-1
N-Handles Objections/ Complaints
I-MyChart
B-Recaps Call
N-Critical
Tier-2
G-Completes Entire Registration Process
B-Appointment Scheduled correctly
I-Please and Thankyou
G-Ask Questions to Uncover
G-Quality Assurance
Evaluation
B-Good Morning
Good Afternoon
Good Evening
B-Follows hold Procedures
B-Appropriately identifies self and caller
O-Listens Actively
O-Bonus Points
N-"I " Action Statement
N-79%or higher
