FollowsHIPPA/PatientSafetyProceduresOfferHelp andThanksCriticalTier-1MonthlyReviewBonusPointsFollowsholdProceduresHandlesObjections/ComplaintsPersonalizesContactListensActivelyGood MorningGoodAfternoonGood Evening"I " ActionStatementRecapsCallMyChartCompletesEntireRegistrationProcess79%orhigherCriticalTier-2Follows callHandlingprotocolsandproceduresAppointmentScheduledcorrectlyAskQuestionstoUncoverAppropriatelyidentifies selfand callerProfessionalDemeanorCreates andUtilizesTelephoneencountersAppropriatelyPleaseandThankyouQualityAssuranceEvaluationFollowsHIPPA/PatientSafetyProceduresOfferHelp andThanksCriticalTier-1MonthlyReviewBonusPointsFollowsholdProceduresHandlesObjections/ComplaintsPersonalizesContactListensActivelyGood MorningGoodAfternoonGood Evening"I " ActionStatementRecapsCallMyChartCompletesEntireRegistrationProcess79%orhigherCriticalTier-2Follows callHandlingprotocolsandproceduresAppointmentScheduledcorrectlyAskQuestionstoUncoverAppropriatelyidentifies selfand callerProfessionalDemeanorCreates andUtilizesTelephoneencountersAppropriatelyPleaseandThankyouQualityAssuranceEvaluation

Always Behavior - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
G
3
I
4
O
5
O
6
B
7
N
8
I
9
O
10
B
11
N
12
B
13
I
14
G
15
N
16
N
17
O
18
B
19
G
20
B
21
G
22
I
23
I
24
G
  1. O-Follows HIPPA/ Patient Safety Procedures
  2. G-Offer Help and Thanks
  3. I-Critical Tier-1
  4. O-Monthly Review
  5. O-Bonus Points
  6. B-Follows hold Procedures
  7. N-Handles Objections/ Complaints
  8. I-Personalizes Contact
  9. O-Listens Actively
  10. B-Good Morning Good Afternoon Good Evening
  11. N-"I " Action Statement
  12. B-Recaps Call
  13. I-MyChart
  14. G-Completes Entire Registration Process
  15. N-79%or higher
  16. N-Critical Tier-2
  17. O-Follows call Handling protocols and procedures
  18. B-Appointment Scheduled correctly
  19. G-Ask Questions to Uncover
  20. B-Appropriately identifies self and caller
  21. G-Professional Demeanor
  22. I-Creates and Utilizes Telephone encounters Appropriately
  23. I-Please and Thankyou
  24. G-Quality Assurance Evaluation