Customer Service Week 2021

Customer Service Week 2021 Bingo Card
Preview

This bingo card has a free space and 29 words: SLA (Service Level Agreement), Retention, Key Performance Indicator (KPI), Loyalty, Upsell, Net Churn, Product Update, Renewal Rate, Voice of the Customer (VoC), Escalation, Bug, Feature Request, Onboarding, Adoption, Utilization, Customer Journey, Net Promoter Score (NPS), Empathy, FAQs, Implementation, CSAT, Knowledge Base, Help Center, Live Chat, Lifetime Value, Quality Assurance, Tier 1, Tier 2 and Tier 3.

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With players vying for a you'll have to call about __ items before someone wins. There's a __% chance that a lucky player would win after calling __ items.

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