BugKnowledgeBaseEscalationRenewalRateCustomerJourneyUpsellLifetimeValueKeyPerformanceIndicator(KPI)RetentionVoice oftheCustomer(VoC)AdoptionLiveChatHelpCenterSLA(ServiceLevelAgreement)ProductUpdateQualityAssuranceTier1FAQsImplementationLoyaltyNetChurnUtilizationNetPromoterScore(NPS)OnboardingTier3FeatureRequestCSATEmpathyTier2BugKnowledgeBaseEscalationRenewalRateCustomerJourneyUpsellLifetimeValueKeyPerformanceIndicator(KPI)RetentionVoice oftheCustomer(VoC)AdoptionLiveChatHelpCenterSLA(ServiceLevelAgreement)ProductUpdateQualityAssuranceTier1FAQsImplementationLoyaltyNetChurnUtilizationNetPromoterScore(NPS)OnboardingTier3FeatureRequestCSATEmpathyTier2

Customer Service Week 2021 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Bug
  2. Knowledge Base
  3. Escalation
  4. Renewal Rate
  5. Customer Journey
  6. Upsell
  7. Lifetime Value
  8. Key Performance Indicator (KPI)
  9. Retention
  10. Voice of the Customer (VoC)
  11. Adoption
  12. Live Chat
  13. Help Center
  14. SLA (Service Level Agreement)
  15. Product Update
  16. Quality Assurance
  17. Tier 1
  18. FAQs
  19. Implementation
  20. Loyalty
  21. Net Churn
  22. Utilization
  23. Net Promoter Score (NPS)
  24. Onboarding
  25. Tier 3
  26. Feature Request
  27. CSAT
  28. Empathy
  29. Tier 2