LiveChatKnowledgeBaseRenewalRateEscalationCustomerJourneyEmpathyCSATVoice oftheCustomer(VoC)Tier2LoyaltyUtilizationNetChurnRetentionHelpCenterProductUpdateOnboardingUpsellKeyPerformanceIndicator(KPI)Tier1BugFeatureRequestImplementationNetPromoterScore(NPS)QualityAssuranceFAQsAdoptionLifetimeValueSLA(ServiceLevelAgreement)Tier3LiveChatKnowledgeBaseRenewalRateEscalationCustomerJourneyEmpathyCSATVoice oftheCustomer(VoC)Tier2LoyaltyUtilizationNetChurnRetentionHelpCenterProductUpdateOnboardingUpsellKeyPerformanceIndicator(KPI)Tier1BugFeatureRequestImplementationNetPromoterScore(NPS)QualityAssuranceFAQsAdoptionLifetimeValueSLA(ServiceLevelAgreement)Tier3

Customer Service Week 2021 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Live Chat
  2. Knowledge Base
  3. Renewal Rate
  4. Escalation
  5. Customer Journey
  6. Empathy
  7. CSAT
  8. Voice of the Customer (VoC)
  9. Tier 2
  10. Loyalty
  11. Utilization
  12. Net Churn
  13. Retention
  14. Help Center
  15. Product Update
  16. Onboarding
  17. Upsell
  18. Key Performance Indicator (KPI)
  19. Tier 1
  20. Bug
  21. Feature Request
  22. Implementation
  23. Net Promoter Score (NPS)
  24. Quality Assurance
  25. FAQs
  26. Adoption
  27. Lifetime Value
  28. SLA (Service Level Agreement)
  29. Tier 3