LiveChatAdoptionLifetimeValueRenewalRateKeyPerformanceIndicator(KPI)ImplementationNetChurnRetentionTier3BugCustomerJourneyLoyaltyUtilizationTier1UpsellFeatureRequestCSATQualityAssuranceKnowledgeBaseFAQsHelpCenterTier2ProductUpdateEscalationVoice oftheCustomer(VoC)OnboardingNetPromoterScore(NPS)EmpathySLA(ServiceLevelAgreement)LiveChatAdoptionLifetimeValueRenewalRateKeyPerformanceIndicator(KPI)ImplementationNetChurnRetentionTier3BugCustomerJourneyLoyaltyUtilizationTier1UpsellFeatureRequestCSATQualityAssuranceKnowledgeBaseFAQsHelpCenterTier2ProductUpdateEscalationVoice oftheCustomer(VoC)OnboardingNetPromoterScore(NPS)EmpathySLA(ServiceLevelAgreement)

Customer Service Week 2021 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
  1. Live Chat
  2. Adoption
  3. Lifetime Value
  4. Renewal Rate
  5. Key Performance Indicator (KPI)
  6. Implementation
  7. Net Churn
  8. Retention
  9. Tier 3
  10. Bug
  11. Customer Journey
  12. Loyalty
  13. Utilization
  14. Tier 1
  15. Upsell
  16. Feature Request
  17. CSAT
  18. Quality Assurance
  19. Knowledge Base
  20. FAQs
  21. Help Center
  22. Tier 2
  23. Product Update
  24. Escalation
  25. Voice of the Customer (VoC)
  26. Onboarding
  27. Net Promoter Score (NPS)
  28. Empathy
  29. SLA (Service Level Agreement)