RetentionLifetimeValueSLA(ServiceLevelAgreement)KeyPerformanceIndicator(KPI)QualityAssuranceVoice oftheCustomer(VoC)LoyaltyTier1OnboardingNetChurnUtilizationProductUpdateCustomerJourneyFAQsRenewalRateUpsellCSATNetPromoterScore(NPS)Tier3ImplementationHelpCenterFeatureRequestEmpathyKnowledgeBaseTier2LiveChatAdoptionEscalationBugRetentionLifetimeValueSLA(ServiceLevelAgreement)KeyPerformanceIndicator(KPI)QualityAssuranceVoice oftheCustomer(VoC)LoyaltyTier1OnboardingNetChurnUtilizationProductUpdateCustomerJourneyFAQsRenewalRateUpsellCSATNetPromoterScore(NPS)Tier3ImplementationHelpCenterFeatureRequestEmpathyKnowledgeBaseTier2LiveChatAdoptionEscalationBug

Customer Service Week 2021 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Retention
  2. Lifetime Value
  3. SLA (Service Level Agreement)
  4. Key Performance Indicator (KPI)
  5. Quality Assurance
  6. Voice of the Customer (VoC)
  7. Loyalty
  8. Tier 1
  9. Onboarding
  10. Net Churn
  11. Utilization
  12. Product Update
  13. Customer Journey
  14. FAQs
  15. Renewal Rate
  16. Upsell
  17. CSAT
  18. Net Promoter Score (NPS)
  19. Tier 3
  20. Implementation
  21. Help Center
  22. Feature Request
  23. Empathy
  24. Knowledge Base
  25. Tier 2
  26. Live Chat
  27. Adoption
  28. Escalation
  29. Bug