UpsellSLA(ServiceLevelAgreement)Tier1QualityAssuranceTier2AdoptionUtilizationKeyPerformanceIndicator(KPI)FeatureRequestKnowledgeBaseFAQsProductUpdateBugLifetimeValueRenewalRateVoice oftheCustomer(VoC)EmpathyNetPromoterScore(NPS)CustomerJourneyImplementationLiveChatEscalationCSATRetentionHelpCenterOnboardingLoyaltyTier3NetChurnUpsellSLA(ServiceLevelAgreement)Tier1QualityAssuranceTier2AdoptionUtilizationKeyPerformanceIndicator(KPI)FeatureRequestKnowledgeBaseFAQsProductUpdateBugLifetimeValueRenewalRateVoice oftheCustomer(VoC)EmpathyNetPromoterScore(NPS)CustomerJourneyImplementationLiveChatEscalationCSATRetentionHelpCenterOnboardingLoyaltyTier3NetChurn

Customer Service Week 2021 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Upsell
  2. SLA (Service Level Agreement)
  3. Tier 1
  4. Quality Assurance
  5. Tier 2
  6. Adoption
  7. Utilization
  8. Key Performance Indicator (KPI)
  9. Feature Request
  10. Knowledge Base
  11. FAQs
  12. Product Update
  13. Bug
  14. Lifetime Value
  15. Renewal Rate
  16. Voice of the Customer (VoC)
  17. Empathy
  18. Net Promoter Score (NPS)
  19. Customer Journey
  20. Implementation
  21. Live Chat
  22. Escalation
  23. CSAT
  24. Retention
  25. Help Center
  26. Onboarding
  27. Loyalty
  28. Tier 3
  29. Net Churn