SLA(ServiceLevelAgreement)Tier2ProductUpdateFeatureRequestQualityAssuranceKnowledgeBaseTier3CustomerJourneyEscalationLoyaltyFAQsUpsellEmpathyVoice oftheCustomer(VoC)OnboardingRetentionLiveChatNetPromoterScore(NPS)CSATAdoptionNetChurnLifetimeValueTier1RenewalRateUtilizationKeyPerformanceIndicator(KPI)BugImplementationHelpCenterSLA(ServiceLevelAgreement)Tier2ProductUpdateFeatureRequestQualityAssuranceKnowledgeBaseTier3CustomerJourneyEscalationLoyaltyFAQsUpsellEmpathyVoice oftheCustomer(VoC)OnboardingRetentionLiveChatNetPromoterScore(NPS)CSATAdoptionNetChurnLifetimeValueTier1RenewalRateUtilizationKeyPerformanceIndicator(KPI)BugImplementationHelpCenter

Customer Service Week 2021 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. SLA (Service Level Agreement)
  2. Tier 2
  3. Product Update
  4. Feature Request
  5. Quality Assurance
  6. Knowledge Base
  7. Tier 3
  8. Customer Journey
  9. Escalation
  10. Loyalty
  11. FAQs
  12. Upsell
  13. Empathy
  14. Voice of the Customer (VoC)
  15. Onboarding
  16. Retention
  17. Live Chat
  18. Net Promoter Score (NPS)
  19. CSAT
  20. Adoption
  21. Net Churn
  22. Lifetime Value
  23. Tier 1
  24. Renewal Rate
  25. Utilization
  26. Key Performance Indicator (KPI)
  27. Bug
  28. Implementation
  29. Help Center