Tier3RetentionBugTier1NetChurnCustomerJourneyKnowledgeBaseTier2AdoptionQualityAssuranceKeyPerformanceIndicator(KPI)UpsellSLA(ServiceLevelAgreement)OnboardingProductUpdateRenewalRateLiveChatFeatureRequestLifetimeValueLoyaltyImplementationHelpCenterEscalationFAQsEmpathyUtilizationVoice oftheCustomer(VoC)NetPromoterScore(NPS)CSATTier3RetentionBugTier1NetChurnCustomerJourneyKnowledgeBaseTier2AdoptionQualityAssuranceKeyPerformanceIndicator(KPI)UpsellSLA(ServiceLevelAgreement)OnboardingProductUpdateRenewalRateLiveChatFeatureRequestLifetimeValueLoyaltyImplementationHelpCenterEscalationFAQsEmpathyUtilizationVoice oftheCustomer(VoC)NetPromoterScore(NPS)CSAT

Customer Service Week 2021 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
  1. Tier 3
  2. Retention
  3. Bug
  4. Tier 1
  5. Net Churn
  6. Customer Journey
  7. Knowledge Base
  8. Tier 2
  9. Adoption
  10. Quality Assurance
  11. Key Performance Indicator (KPI)
  12. Upsell
  13. SLA (Service Level Agreement)
  14. Onboarding
  15. Product Update
  16. Renewal Rate
  17. Live Chat
  18. Feature Request
  19. Lifetime Value
  20. Loyalty
  21. Implementation
  22. Help Center
  23. Escalation
  24. FAQs
  25. Empathy
  26. Utilization
  27. Voice of the Customer (VoC)
  28. Net Promoter Score (NPS)
  29. CSAT