EmpathyCSATProductUpdateLifetimeValueLoyaltyRetentionEscalationTier2BugKeyPerformanceIndicator(KPI)SLA(ServiceLevelAgreement)Tier3KnowledgeBaseRenewalRateNetPromoterScore(NPS)CustomerJourneyFeatureRequestUtilizationNetChurnOnboardingVoice oftheCustomer(VoC)HelpCenterTier1UpsellLiveChatImplementationAdoptionQualityAssuranceFAQsEmpathyCSATProductUpdateLifetimeValueLoyaltyRetentionEscalationTier2BugKeyPerformanceIndicator(KPI)SLA(ServiceLevelAgreement)Tier3KnowledgeBaseRenewalRateNetPromoterScore(NPS)CustomerJourneyFeatureRequestUtilizationNetChurnOnboardingVoice oftheCustomer(VoC)HelpCenterTier1UpsellLiveChatImplementationAdoptionQualityAssuranceFAQs

Customer Service Week 2021 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Empathy
  2. CSAT
  3. Product Update
  4. Lifetime Value
  5. Loyalty
  6. Retention
  7. Escalation
  8. Tier 2
  9. Bug
  10. Key Performance Indicator (KPI)
  11. SLA (Service Level Agreement)
  12. Tier 3
  13. Knowledge Base
  14. Renewal Rate
  15. Net Promoter Score (NPS)
  16. Customer Journey
  17. Feature Request
  18. Utilization
  19. Net Churn
  20. Onboarding
  21. Voice of the Customer (VoC)
  22. Help Center
  23. Tier 1
  24. Upsell
  25. Live Chat
  26. Implementation
  27. Adoption
  28. Quality Assurance
  29. FAQs