SLA(ServiceLevelAgreement)UtilizationAdoptionImplementationTier3QualityAssuranceLoyaltyKeyPerformanceIndicator(KPI)UpsellCustomerJourneyNetChurnKnowledgeBaseFeatureRequestProductUpdateLifetimeValueNetPromoterScore(NPS)EmpathyTier2LiveChatBugFAQsEscalationCSATVoice oftheCustomer(VoC)HelpCenterRenewalRateTier1OnboardingRetentionSLA(ServiceLevelAgreement)UtilizationAdoptionImplementationTier3QualityAssuranceLoyaltyKeyPerformanceIndicator(KPI)UpsellCustomerJourneyNetChurnKnowledgeBaseFeatureRequestProductUpdateLifetimeValueNetPromoterScore(NPS)EmpathyTier2LiveChatBugFAQsEscalationCSATVoice oftheCustomer(VoC)HelpCenterRenewalRateTier1OnboardingRetention

Customer Service Week 2021 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. SLA (Service Level Agreement)
  2. Utilization
  3. Adoption
  4. Implementation
  5. Tier 3
  6. Quality Assurance
  7. Loyalty
  8. Key Performance Indicator (KPI)
  9. Upsell
  10. Customer Journey
  11. Net Churn
  12. Knowledge Base
  13. Feature Request
  14. Product Update
  15. Lifetime Value
  16. Net Promoter Score (NPS)
  17. Empathy
  18. Tier 2
  19. Live Chat
  20. Bug
  21. FAQs
  22. Escalation
  23. CSAT
  24. Voice of the Customer (VoC)
  25. Help Center
  26. Renewal Rate
  27. Tier 1
  28. Onboarding
  29. Retention