Voice oftheCustomer(VoC)CSATLiveChatEmpathyOnboardingCustomerJourneyBugUtilizationSLA(ServiceLevelAgreement)EscalationUpsellTier1Tier2LifetimeValueKnowledgeBaseQualityAssuranceRetentionLoyaltyImplementationFeatureRequestRenewalRateFAQsProductUpdateTier3NetChurnNetPromoterScore(NPS)AdoptionKeyPerformanceIndicator(KPI)HelpCenterVoice oftheCustomer(VoC)CSATLiveChatEmpathyOnboardingCustomerJourneyBugUtilizationSLA(ServiceLevelAgreement)EscalationUpsellTier1Tier2LifetimeValueKnowledgeBaseQualityAssuranceRetentionLoyaltyImplementationFeatureRequestRenewalRateFAQsProductUpdateTier3NetChurnNetPromoterScore(NPS)AdoptionKeyPerformanceIndicator(KPI)HelpCenter

Customer Service Week 2021 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
  1. Voice of the Customer (VoC)
  2. CSAT
  3. Live Chat
  4. Empathy
  5. Onboarding
  6. Customer Journey
  7. Bug
  8. Utilization
  9. SLA (Service Level Agreement)
  10. Escalation
  11. Upsell
  12. Tier 1
  13. Tier 2
  14. Lifetime Value
  15. Knowledge Base
  16. Quality Assurance
  17. Retention
  18. Loyalty
  19. Implementation
  20. Feature Request
  21. Renewal Rate
  22. FAQs
  23. Product Update
  24. Tier 3
  25. Net Churn
  26. Net Promoter Score (NPS)
  27. Adoption
  28. Key Performance Indicator (KPI)
  29. Help Center