LiveChatUtilizationNetChurnSLA(ServiceLevelAgreement)FAQsRetentionCustomerJourneyKnowledgeBaseEmpathyHelpCenterNetPromoterScore(NPS)Voice oftheCustomer(VoC)QualityAssuranceOnboardingLifetimeValueKeyPerformanceIndicator(KPI)Tier3AdoptionUpsellFeatureRequestBugProductUpdateRenewalRateTier1LoyaltyCSATEscalationImplementationTier2LiveChatUtilizationNetChurnSLA(ServiceLevelAgreement)FAQsRetentionCustomerJourneyKnowledgeBaseEmpathyHelpCenterNetPromoterScore(NPS)Voice oftheCustomer(VoC)QualityAssuranceOnboardingLifetimeValueKeyPerformanceIndicator(KPI)Tier3AdoptionUpsellFeatureRequestBugProductUpdateRenewalRateTier1LoyaltyCSATEscalationImplementationTier2

Customer Service Week 2021 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Live Chat
  2. Utilization
  3. Net Churn
  4. SLA (Service Level Agreement)
  5. FAQs
  6. Retention
  7. Customer Journey
  8. Knowledge Base
  9. Empathy
  10. Help Center
  11. Net Promoter Score (NPS)
  12. Voice of the Customer (VoC)
  13. Quality Assurance
  14. Onboarding
  15. Lifetime Value
  16. Key Performance Indicator (KPI)
  17. Tier 3
  18. Adoption
  19. Upsell
  20. Feature Request
  21. Bug
  22. Product Update
  23. Renewal Rate
  24. Tier 1
  25. Loyalty
  26. CSAT
  27. Escalation
  28. Implementation
  29. Tier 2