NetPromoterScore(NPS)AdoptionVoice oftheCustomer(VoC)UpsellHelpCenterNetChurnImplementationRetentionFAQsOnboardingLiveChatTier1LoyaltyUtilizationSLA(ServiceLevelAgreement)EmpathyBugCustomerJourneyKeyPerformanceIndicator(KPI)FeatureRequestTier2LifetimeValueProductUpdateKnowledgeBaseQualityAssuranceEscalationRenewalRateTier3CSATNetPromoterScore(NPS)AdoptionVoice oftheCustomer(VoC)UpsellHelpCenterNetChurnImplementationRetentionFAQsOnboardingLiveChatTier1LoyaltyUtilizationSLA(ServiceLevelAgreement)EmpathyBugCustomerJourneyKeyPerformanceIndicator(KPI)FeatureRequestTier2LifetimeValueProductUpdateKnowledgeBaseQualityAssuranceEscalationRenewalRateTier3CSAT

Customer Service Week 2021 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Net Promoter Score (NPS)
  2. Adoption
  3. Voice of the Customer (VoC)
  4. Upsell
  5. Help Center
  6. Net Churn
  7. Implementation
  8. Retention
  9. FAQs
  10. Onboarding
  11. Live Chat
  12. Tier 1
  13. Loyalty
  14. Utilization
  15. SLA (Service Level Agreement)
  16. Empathy
  17. Bug
  18. Customer Journey
  19. Key Performance Indicator (KPI)
  20. Feature Request
  21. Tier 2
  22. Lifetime Value
  23. Product Update
  24. Knowledge Base
  25. Quality Assurance
  26. Escalation
  27. Renewal Rate
  28. Tier 3
  29. CSAT