Tier1ImplementationLifetimeValueTier2ProductUpdateEscalationLoyaltyFAQsCustomerJourneyTier3RetentionEmpathyCSATQualityAssuranceLiveChatHelpCenterBugUtilizationNetChurnNetPromoterScore(NPS)SLA(ServiceLevelAgreement)AdoptionFeatureRequestRenewalRateOnboardingKeyPerformanceIndicator(KPI)Voice oftheCustomer(VoC)KnowledgeBaseUpsellTier1ImplementationLifetimeValueTier2ProductUpdateEscalationLoyaltyFAQsCustomerJourneyTier3RetentionEmpathyCSATQualityAssuranceLiveChatHelpCenterBugUtilizationNetChurnNetPromoterScore(NPS)SLA(ServiceLevelAgreement)AdoptionFeatureRequestRenewalRateOnboardingKeyPerformanceIndicator(KPI)Voice oftheCustomer(VoC)KnowledgeBaseUpsell

Customer Service Week 2021 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Tier 1
  2. Implementation
  3. Lifetime Value
  4. Tier 2
  5. Product Update
  6. Escalation
  7. Loyalty
  8. FAQs
  9. Customer Journey
  10. Tier 3
  11. Retention
  12. Empathy
  13. CSAT
  14. Quality Assurance
  15. Live Chat
  16. Help Center
  17. Bug
  18. Utilization
  19. Net Churn
  20. Net Promoter Score (NPS)
  21. SLA (Service Level Agreement)
  22. Adoption
  23. Feature Request
  24. Renewal Rate
  25. Onboarding
  26. Key Performance Indicator (KPI)
  27. Voice of the Customer (VoC)
  28. Knowledge Base
  29. Upsell