Tier1LoyaltyEscalationLifetimeValueLiveChatOnboardingTier3NetPromoterScore(NPS)Tier2NetChurnRetentionRenewalRateProductUpdateCustomerJourneyImplementationFAQsHelpCenterVoice oftheCustomer(VoC)QualityAssuranceKnowledgeBaseUtilizationFeatureRequestAdoptionCSATUpsellKeyPerformanceIndicator(KPI)BugEmpathySLA(ServiceLevelAgreement)Tier1LoyaltyEscalationLifetimeValueLiveChatOnboardingTier3NetPromoterScore(NPS)Tier2NetChurnRetentionRenewalRateProductUpdateCustomerJourneyImplementationFAQsHelpCenterVoice oftheCustomer(VoC)QualityAssuranceKnowledgeBaseUtilizationFeatureRequestAdoptionCSATUpsellKeyPerformanceIndicator(KPI)BugEmpathySLA(ServiceLevelAgreement)

Customer Service Week 2021 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Tier 1
  2. Loyalty
  3. Escalation
  4. Lifetime Value
  5. Live Chat
  6. Onboarding
  7. Tier 3
  8. Net Promoter Score (NPS)
  9. Tier 2
  10. Net Churn
  11. Retention
  12. Renewal Rate
  13. Product Update
  14. Customer Journey
  15. Implementation
  16. FAQs
  17. Help Center
  18. Voice of the Customer (VoC)
  19. Quality Assurance
  20. Knowledge Base
  21. Utilization
  22. Feature Request
  23. Adoption
  24. CSAT
  25. Upsell
  26. Key Performance Indicator (KPI)
  27. Bug
  28. Empathy
  29. SLA (Service Level Agreement)