KnowledgeBaseAdoptionUtilizationBugEmpathyHelpCenterQualityAssuranceVoice oftheCustomer(VoC)FAQsSLA(ServiceLevelAgreement)EscalationNetPromoterScore(NPS)LoyaltyCustomerJourneyRetentionFeatureRequestOnboardingKeyPerformanceIndicator(KPI)ImplementationNetChurnCSATRenewalRateUpsellLiveChatTier3Tier1LifetimeValueProductUpdateTier2KnowledgeBaseAdoptionUtilizationBugEmpathyHelpCenterQualityAssuranceVoice oftheCustomer(VoC)FAQsSLA(ServiceLevelAgreement)EscalationNetPromoterScore(NPS)LoyaltyCustomerJourneyRetentionFeatureRequestOnboardingKeyPerformanceIndicator(KPI)ImplementationNetChurnCSATRenewalRateUpsellLiveChatTier3Tier1LifetimeValueProductUpdateTier2

Customer Service Week 2021 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Knowledge Base
  2. Adoption
  3. Utilization
  4. Bug
  5. Empathy
  6. Help Center
  7. Quality Assurance
  8. Voice of the Customer (VoC)
  9. FAQs
  10. SLA (Service Level Agreement)
  11. Escalation
  12. Net Promoter Score (NPS)
  13. Loyalty
  14. Customer Journey
  15. Retention
  16. Feature Request
  17. Onboarding
  18. Key Performance Indicator (KPI)
  19. Implementation
  20. Net Churn
  21. CSAT
  22. Renewal Rate
  23. Upsell
  24. Live Chat
  25. Tier 3
  26. Tier 1
  27. Lifetime Value
  28. Product Update
  29. Tier 2