HelpCenterFAQsSLA(ServiceLevelAgreement)LiveChatRetentionLoyaltyTier1ImplementationQualityAssuranceKnowledgeBaseNetChurnNetPromoterScore(NPS)CustomerJourneyOnboardingUpsellAdoptionLifetimeValueTier2BugRenewalRateEscalationTier3UtilizationEmpathyKeyPerformanceIndicator(KPI)CSATProductUpdateVoice oftheCustomer(VoC)FeatureRequestHelpCenterFAQsSLA(ServiceLevelAgreement)LiveChatRetentionLoyaltyTier1ImplementationQualityAssuranceKnowledgeBaseNetChurnNetPromoterScore(NPS)CustomerJourneyOnboardingUpsellAdoptionLifetimeValueTier2BugRenewalRateEscalationTier3UtilizationEmpathyKeyPerformanceIndicator(KPI)CSATProductUpdateVoice oftheCustomer(VoC)FeatureRequest

Customer Service Week 2021 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Help Center
  2. FAQs
  3. SLA (Service Level Agreement)
  4. Live Chat
  5. Retention
  6. Loyalty
  7. Tier 1
  8. Implementation
  9. Quality Assurance
  10. Knowledge Base
  11. Net Churn
  12. Net Promoter Score (NPS)
  13. Customer Journey
  14. Onboarding
  15. Upsell
  16. Adoption
  17. Lifetime Value
  18. Tier 2
  19. Bug
  20. Renewal Rate
  21. Escalation
  22. Tier 3
  23. Utilization
  24. Empathy
  25. Key Performance Indicator (KPI)
  26. CSAT
  27. Product Update
  28. Voice of the Customer (VoC)
  29. Feature Request