This bingo card has 16 words: AVOID DEAD AIR, EMPATHY, FREE SPACE, WARM GREETING, PARAPHRASE, SURVEY, AVOID JARGON, ASK PROBING QUESTIONS, FIRST CALL RESOLUTION, FREE SPACE, SECURE MEMBER WEBSITE, APPRECIATION STATEMENT, RESOLVE THE ISSUE, HOLD TIME, AVOID HOMEWORK FOR THE MEMBER and SUMMARIZE.
⚠ This card has duplicate items: FREE SPACE (2)
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With players vying for a you'll have to call about __ items before someone wins. There's a __% chance that a lucky player would win after calling __ items.
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