AVOIDHOMEWORKFOR THEMEMBER AVOIDDEADAIRFIRST CALLRESOLUTIONHOLDTIMESURVEYAPPRECIATIONSTATEMENTFREESPACESUMMARIZEEMPATHYFREESPACERESOLVETHEISSUEASKPROBINGQUESTIONSPARAPHRASEWARMGREETINGAVOIDJARGONSECUREMEMBERWEBSITEAVOIDHOMEWORKFOR THEMEMBERAVOIDDEADAIRFIRST CALLRESOLUTIONHOLDTIMESURVEYAPPRECIATIONSTATEMENTFREESPACESUMMARIZEEMPATHYFREESPACERESOLVETHEISSUEASKPROBINGQUESTIONSPARAPHRASEWARMGREETINGAVOIDJARGONSECUREMEMBERWEBSITE

QUEST SKILLS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. AVOID HOMEWORK FOR THE MEMBER
  2. AVOID DEAD AIR
  3. FIRST CALL RESOLUTION
  4. HOLD TIME
  5. SURVEY
  6. APPRECIATION STATEMENT
  7. FREE SPACE
  8. SUMMARIZE
  9. EMPATHY
  10. FREE SPACE
  11. RESOLVE THE ISSUE
  12. ASK PROBING QUESTIONS
  13. PARAPHRASE
  14. WARM GREETING
  15. AVOID JARGON
  16. SECURE MEMBER WEBSITE