FREESPACESUMMARIZEAPPRECIATIONSTATEMENTEMPATHYSURVEYFREESPACE AVOIDDEADAIRPARAPHRASEWARMGREETINGSECUREMEMBERWEBSITEHOLDTIMEFIRST CALLRESOLUTIONASKPROBINGQUESTIONSAVOIDJARGONAVOIDHOMEWORKFOR THEMEMBERRESOLVETHEISSUEFREESPACESUMMARIZEAPPRECIATIONSTATEMENTEMPATHYSURVEYFREESPACEAVOIDDEADAIRPARAPHRASEWARMGREETINGSECUREMEMBERWEBSITEHOLDTIMEFIRST CALLRESOLUTIONASKPROBINGQUESTIONSAVOIDJARGONAVOIDHOMEWORKFOR THEMEMBERRESOLVETHEISSUE

QUEST SKILLS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. FREE SPACE
  2. SUMMARIZE
  3. APPRECIATION STATEMENT
  4. EMPATHY
  5. SURVEY
  6. FREE SPACE
  7. AVOID DEAD AIR
  8. PARAPHRASE
  9. WARM GREETING
  10. SECURE MEMBER WEBSITE
  11. HOLD TIME
  12. FIRST CALL RESOLUTION
  13. ASK PROBING QUESTIONS
  14. AVOID JARGON
  15. AVOID HOMEWORK FOR THE MEMBER
  16. RESOLVE THE ISSUE