HOLDTIMESUMMARIZEEMPATHYAVOIDHOMEWORKFOR THEMEMBERSECUREMEMBERWEBSITEASKPROBINGQUESTIONSFREESPACESURVEY AVOIDDEADAIRFIRST CALLRESOLUTIONRESOLVETHEISSUEWARMGREETINGFREESPACEPARAPHRASEAVOIDJARGONAPPRECIATIONSTATEMENTHOLDTIMESUMMARIZEEMPATHYAVOIDHOMEWORKFOR THEMEMBERSECUREMEMBERWEBSITEASKPROBINGQUESTIONSFREESPACESURVEYAVOIDDEADAIRFIRST CALLRESOLUTIONRESOLVETHEISSUEWARMGREETINGFREESPACEPARAPHRASEAVOIDJARGONAPPRECIATIONSTATEMENT

QUEST SKILLS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. HOLD TIME
  2. SUMMARIZE
  3. EMPATHY
  4. AVOID HOMEWORK FOR THE MEMBER
  5. SECURE MEMBER WEBSITE
  6. ASK PROBING QUESTIONS
  7. FREE SPACE
  8. SURVEY
  9. AVOID DEAD AIR
  10. FIRST CALL RESOLUTION
  11. RESOLVE THE ISSUE
  12. WARM GREETING
  13. FREE SPACE
  14. PARAPHRASE
  15. AVOID JARGON
  16. APPRECIATION STATEMENT