AVOIDDEADAIRASKPROBINGQUESTIONSAVOIDJARGONFIRST CALLRESOLUTIONSURVEYSECUREMEMBERWEBSITEEMPATHYHOLDTIMEAVOIDHOMEWORKFOR THEMEMBERAPPRECIATIONSTATEMENTFREESPACEPARAPHRASEWARMGREETINGSUMMARIZEFREESPACERESOLVETHEISSUEAVOIDDEADAIRASKPROBINGQUESTIONSAVOIDJARGONFIRST CALLRESOLUTIONSURVEYSECUREMEMBERWEBSITEEMPATHYHOLDTIMEAVOIDHOMEWORKFOR THEMEMBERAPPRECIATIONSTATEMENTFREESPACEPARAPHRASEWARMGREETINGSUMMARIZEFREESPACERESOLVETHEISSUE

QUEST SKILLS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. AVOID DEAD AIR
  2. ASK PROBING QUESTIONS
  3. AVOID JARGON
  4. FIRST CALL RESOLUTION
  5. SURVEY
  6. SECURE MEMBER WEBSITE
  7. EMPATHY
  8. HOLD TIME
  9. AVOID HOMEWORK FOR THE MEMBER
  10. APPRECIATION STATEMENT
  11. FREE SPACE
  12. PARAPHRASE
  13. WARM GREETING
  14. SUMMARIZE
  15. FREE SPACE
  16. RESOLVE THE ISSUE