FIRST CALLRESOLUTION AVOIDDEADAIRAPPRECIATIONSTATEMENTFREESPACEEMPATHYAVOIDHOMEWORKFOR THEMEMBERRESOLVETHEISSUEASKPROBINGQUESTIONSSECUREMEMBERWEBSITEPARAPHRASEAVOIDJARGONFREESPACESURVEYSUMMARIZEHOLDTIMEWARMGREETINGFIRST CALLRESOLUTIONAVOIDDEADAIRAPPRECIATIONSTATEMENTFREESPACEEMPATHYAVOIDHOMEWORKFOR THEMEMBERRESOLVETHEISSUEASKPROBINGQUESTIONSSECUREMEMBERWEBSITEPARAPHRASEAVOIDJARGONFREESPACESURVEYSUMMARIZEHOLDTIMEWARMGREETING

QUEST SKILLS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. FIRST CALL RESOLUTION
  2. AVOID DEAD AIR
  3. APPRECIATION STATEMENT
  4. FREE SPACE
  5. EMPATHY
  6. AVOID HOMEWORK FOR THE MEMBER
  7. RESOLVE THE ISSUE
  8. ASK PROBING QUESTIONS
  9. SECURE MEMBER WEBSITE
  10. PARAPHRASE
  11. AVOID JARGON
  12. FREE SPACE
  13. SURVEY
  14. SUMMARIZE
  15. HOLD TIME
  16. WARM GREETING