FREESPACEFIRST CALLRESOLUTIONSECUREMEMBERWEBSITEFREESPACERESOLVETHEISSUEAPPRECIATIONSTATEMENTAVOIDHOMEWORKFOR THEMEMBERAVOIDJARGONPARAPHRASESUMMARIZEWARMGREETING AVOIDDEADAIREMPATHYSURVEYHOLDTIMEASKPROBINGQUESTIONSFREESPACEFIRST CALLRESOLUTIONSECUREMEMBERWEBSITEFREESPACERESOLVETHEISSUEAPPRECIATIONSTATEMENTAVOIDHOMEWORKFOR THEMEMBERAVOIDJARGONPARAPHRASESUMMARIZEWARMGREETINGAVOIDDEADAIREMPATHYSURVEYHOLDTIMEASKPROBINGQUESTIONS

QUEST SKILLS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. FREE SPACE
  2. FIRST CALL RESOLUTION
  3. SECURE MEMBER WEBSITE
  4. FREE SPACE
  5. RESOLVE THE ISSUE
  6. APPRECIATION STATEMENT
  7. AVOID HOMEWORK FOR THE MEMBER
  8. AVOID JARGON
  9. PARAPHRASE
  10. SUMMARIZE
  11. WARM GREETING
  12. AVOID DEAD AIR
  13. EMPATHY
  14. SURVEY
  15. HOLD TIME
  16. ASK PROBING QUESTIONS