RESOLVETHEISSUEWARMGREETINGAVOIDHOMEWORKFOR THEMEMBERFREESPACESECUREMEMBERWEBSITEASKPROBINGQUESTIONSAPPRECIATIONSTATEMENTFREESPACEHOLDTIMEAVOIDJARGONEMPATHYSURVEY AVOIDDEADAIRPARAPHRASEFIRST CALLRESOLUTIONSUMMARIZERESOLVETHEISSUEWARMGREETINGAVOIDHOMEWORKFOR THEMEMBERFREESPACESECUREMEMBERWEBSITEASKPROBINGQUESTIONSAPPRECIATIONSTATEMENTFREESPACEHOLDTIMEAVOIDJARGONEMPATHYSURVEYAVOIDDEADAIRPARAPHRASEFIRST CALLRESOLUTIONSUMMARIZE

QUEST SKILLS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. RESOLVE THE ISSUE
  2. WARM GREETING
  3. AVOID HOMEWORK FOR THE MEMBER
  4. FREE SPACE
  5. SECURE MEMBER WEBSITE
  6. ASK PROBING QUESTIONS
  7. APPRECIATION STATEMENT
  8. FREE SPACE
  9. HOLD TIME
  10. AVOID JARGON
  11. EMPATHY
  12. SURVEY
  13. AVOID DEAD AIR
  14. PARAPHRASE
  15. FIRST CALL RESOLUTION
  16. SUMMARIZE