This bingo card has a free space and 24 words: Kindness/ Sociability, Willingness/ Empathy, Sense of Urgency/ Efficiency/ Flexibility, NSE, Reading/ Listening, Resource Knowledge, Handling Silence/ Hold, Verification, Communi-cation, Kindness/ Sociability- Incorrect, Resource Knowledge- Incorrect, Contact Resolution, Reliability/ Follow-up, Handling Silence/ Hold- Incorrect, Documen- ting the Contact, Communi- cation Incorrect, Reading/ Listening- Incorrect, Grammar, Documen- ting the Contact- Incorrect, Reliability/ Follow-up Incorrect, Urgency/ Efficiency/ Flexibility Incorrect, Policy & Procedure, Grammar- Incorrect and Willingness/ Empathy- Incorrect.
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With players vying for a you'll have to call about __ items before someone wins. There's a __% chance that a lucky player would win after calling __ items.
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