Reading/ Listening Handling Silence/ Hold Verification Contact Resolution Grammar Reading/ Listening- Incorrect Willingness/ Empathy Resource Knowledge- Incorrect NSE Reliability/ Follow-up Incorrect Communi- cation Incorrect Sense of Urgency/ Efficiency/ Flexibility Urgency/ Efficiency/ Flexibility Incorrect Documen- ting the Contact Resource Knowledge Grammar- Incorrect Handling Silence/ Hold- Incorrect Kindness/ Sociability- Incorrect Communi- cation Documen- ting the Contact- Incorrect Kindness/ Sociability Reliability/ Follow-up Willingness/ Empathy- Incorrect Policy & Procedure Reading/ Listening Handling Silence/ Hold Verification Contact Resolution Grammar Reading/ Listening- Incorrect Willingness/ Empathy Resource Knowledge- Incorrect NSE Reliability/ Follow-up Incorrect Communi- cation Incorrect Sense of Urgency/ Efficiency/ Flexibility Urgency/ Efficiency/ Flexibility Incorrect Documen- ting the Contact Resource Knowledge Grammar- Incorrect Handling Silence/ Hold- Incorrect Kindness/ Sociability- Incorrect Communi- cation Documen- ting the Contact- Incorrect Kindness/ Sociability Reliability/ Follow-up Willingness/ Empathy- Incorrect Policy & Procedure
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Reading/
Listening
Handling
Silence/
Hold
Verification
Contact
Resolution
Grammar
Reading/
Listening-
Incorrect
Willingness/
Empathy
Resource
Knowledge-
Incorrect
NSE
Reliability/
Follow-up
Incorrect
Communi-
cation
Incorrect
Sense of Urgency/ Efficiency/
Flexibility
Urgency/
Efficiency/
Flexibility
Incorrect
Documen-
ting the
Contact
Resource Knowledge
Grammar-
Incorrect
Handling
Silence/
Hold- Incorrect
Kindness/
Sociability- Incorrect
Communi-cation
Documen-
ting the
Contact- Incorrect
Kindness/
Sociability
Reliability/ Follow-up
Willingness/ Empathy- Incorrect
Policy & Procedure