Communi- cation Verification Reading/ Listening NSE Reliability/ Follow-up Handling Silence/ Hold- Incorrect Contact Resolution Resource Knowledge Grammar Reliability/ Follow-up Incorrect Kindness/ Sociability Grammar- Incorrect Reading/ Listening- Incorrect Resource Knowledge- Incorrect Communi- cation Incorrect Urgency/ Efficiency/ Flexibility Incorrect Sense of Urgency/ Efficiency/ Flexibility Willingness/ Empathy- Incorrect Documen- ting the Contact Willingness/ Empathy Handling Silence/ Hold Documen- ting the Contact- Incorrect Kindness/ Sociability- Incorrect Policy & Procedure Communi- cation Verification Reading/ Listening NSE Reliability/ Follow-up Handling Silence/ Hold- Incorrect Contact Resolution Resource Knowledge Grammar Reliability/ Follow-up Incorrect Kindness/ Sociability Grammar- Incorrect Reading/ Listening- Incorrect Resource Knowledge- Incorrect Communi- cation Incorrect Urgency/ Efficiency/ Flexibility Incorrect Sense of Urgency/ Efficiency/ Flexibility Willingness/ Empathy- Incorrect Documen- ting the Contact Willingness/ Empathy Handling Silence/ Hold Documen- ting the Contact- Incorrect Kindness/ Sociability- Incorrect Policy & Procedure
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Communi-cation
Verification
Reading/
Listening
NSE
Reliability/ Follow-up
Handling
Silence/
Hold- Incorrect
Contact
Resolution
Resource Knowledge
Grammar
Reliability/
Follow-up
Incorrect
Kindness/
Sociability
Grammar-
Incorrect
Reading/
Listening-
Incorrect
Resource
Knowledge-
Incorrect
Communi-
cation
Incorrect
Urgency/
Efficiency/
Flexibility
Incorrect
Sense of Urgency/ Efficiency/
Flexibility
Willingness/ Empathy- Incorrect
Documen-
ting the
Contact
Willingness/
Empathy
Handling
Silence/
Hold
Documen-
ting the
Contact- Incorrect
Kindness/
Sociability- Incorrect
Policy & Procedure