Verification Reading/ Listening Documen- ting the Contact- Incorrect Kindness/ Sociability Reliability/ Follow-up Incorrect Grammar- Incorrect Kindness/ Sociability- Incorrect Grammar Reading/ Listening- Incorrect Sense of Urgency/ Efficiency/ Flexibility Resource Knowledge- Incorrect Urgency/ Efficiency/ Flexibility Incorrect Willingness/ Empathy- Incorrect Willingness/ Empathy Policy & Procedure Resource Knowledge Contact Resolution Communi- cation Incorrect NSE Documen- ting the Contact Communi- cation Reliability/ Follow-up Handling Silence/ Hold Handling Silence/ Hold- Incorrect Verification Reading/ Listening Documen- ting the Contact- Incorrect Kindness/ Sociability Reliability/ Follow-up Incorrect Grammar- Incorrect Kindness/ Sociability- Incorrect Grammar Reading/ Listening- Incorrect Sense of Urgency/ Efficiency/ Flexibility Resource Knowledge- Incorrect Urgency/ Efficiency/ Flexibility Incorrect Willingness/ Empathy- Incorrect Willingness/ Empathy Policy & Procedure Resource Knowledge Contact Resolution Communi- cation Incorrect NSE Documen- ting the Contact Communi- cation Reliability/ Follow-up Handling Silence/ Hold Handling Silence/ Hold- Incorrect
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Verification
Reading/
Listening
Documen-
ting the
Contact- Incorrect
Kindness/
Sociability
Reliability/
Follow-up
Incorrect
Grammar-
Incorrect
Kindness/
Sociability- Incorrect
Grammar
Reading/
Listening-
Incorrect
Sense of Urgency/ Efficiency/
Flexibility
Resource
Knowledge-
Incorrect
Urgency/
Efficiency/
Flexibility
Incorrect
Willingness/ Empathy- Incorrect
Willingness/
Empathy
Policy & Procedure
Resource Knowledge
Contact
Resolution
Communi-
cation
Incorrect
NSE
Documen-
ting the
Contact
Communi-cation
Reliability/ Follow-up
Handling
Silence/
Hold
Handling
Silence/
Hold- Incorrect