Reliability/ Follow-up Urgency/ Efficiency/ Flexibility Incorrect Verification Documen- ting the Contact- Incorrect Willingness/ Empathy Kindness/ Sociability Communi- cation Sense of Urgency/ Efficiency/ Flexibility Documen- ting the Contact Contact Resolution Reading/ Listening Willingness/ Empathy- Incorrect Handling Silence/ Hold- Incorrect Policy & Procedure Resource Knowledge Resource Knowledge- Incorrect Reading/ Listening- Incorrect Grammar- Incorrect Kindness/ Sociability- Incorrect Grammar Reliability/ Follow-up Incorrect NSE Communi- cation Incorrect Handling Silence/ Hold Reliability/ Follow-up Urgency/ Efficiency/ Flexibility Incorrect Verification Documen- ting the Contact- Incorrect Willingness/ Empathy Kindness/ Sociability Communi- cation Sense of Urgency/ Efficiency/ Flexibility Documen- ting the Contact Contact Resolution Reading/ Listening Willingness/ Empathy- Incorrect Handling Silence/ Hold- Incorrect Policy & Procedure Resource Knowledge Resource Knowledge- Incorrect Reading/ Listening- Incorrect Grammar- Incorrect Kindness/ Sociability- Incorrect Grammar Reliability/ Follow-up Incorrect NSE Communi- cation Incorrect Handling Silence/ Hold
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Reliability/ Follow-up
Urgency/
Efficiency/
Flexibility
Incorrect
Verification
Documen-
ting the
Contact- Incorrect
Willingness/
Empathy
Kindness/
Sociability
Communi-cation
Sense of Urgency/ Efficiency/
Flexibility
Documen-
ting the
Contact
Contact
Resolution
Reading/
Listening
Willingness/ Empathy- Incorrect
Handling
Silence/
Hold- Incorrect
Policy & Procedure
Resource Knowledge
Resource
Knowledge-
Incorrect
Reading/
Listening-
Incorrect
Grammar-
Incorrect
Kindness/
Sociability- Incorrect
Grammar
Reliability/
Follow-up
Incorrect
NSE
Communi-
cation
Incorrect
Handling
Silence/
Hold