Handling Silence/ Hold- Incorrect Reading/ Listening Reliability/ Follow-up Incorrect Contact Resolution Resource Knowledge- Incorrect Willingness/ Empathy NSE Urgency/ Efficiency/ Flexibility Incorrect Verification Documen- ting the Contact- Incorrect Reading/ Listening- Incorrect Resource Knowledge Policy & Procedure Kindness/ Sociability- Incorrect Grammar Communi- cation Grammar- Incorrect Handling Silence/ Hold Communi- cation Incorrect Kindness/ Sociability Documen- ting the Contact Reliability/ Follow-up Sense of Urgency/ Efficiency/ Flexibility Willingness/ Empathy- Incorrect Handling Silence/ Hold- Incorrect Reading/ Listening Reliability/ Follow-up Incorrect Contact Resolution Resource Knowledge- Incorrect Willingness/ Empathy NSE Urgency/ Efficiency/ Flexibility Incorrect Verification Documen- ting the Contact- Incorrect Reading/ Listening- Incorrect Resource Knowledge Policy & Procedure Kindness/ Sociability- Incorrect Grammar Communi- cation Grammar- Incorrect Handling Silence/ Hold Communi- cation Incorrect Kindness/ Sociability Documen- ting the Contact Reliability/ Follow-up Sense of Urgency/ Efficiency/ Flexibility Willingness/ Empathy- Incorrect
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Handling
Silence/
Hold- Incorrect
Reading/
Listening
Reliability/
Follow-up
Incorrect
Contact
Resolution
Resource
Knowledge-
Incorrect
Willingness/
Empathy
NSE
Urgency/
Efficiency/
Flexibility
Incorrect
Verification
Documen-
ting the
Contact- Incorrect
Reading/
Listening-
Incorrect
Resource Knowledge
Policy & Procedure
Kindness/
Sociability- Incorrect
Grammar
Communi-cation
Grammar-
Incorrect
Handling
Silence/
Hold
Communi-
cation
Incorrect
Kindness/
Sociability
Documen-
ting the
Contact
Reliability/ Follow-up
Sense of Urgency/ Efficiency/
Flexibility
Willingness/ Empathy- Incorrect