Reliability/ Follow-up Policy & Procedure Handling Silence/ Hold Grammar- Incorrect Documen- ting the Contact- Incorrect Verification Grammar Reliability/ Follow-up Incorrect Resource Knowledge- Incorrect Communi- cation Incorrect Documen- ting the Contact Urgency/ Efficiency/ Flexibility Incorrect Reading/ Listening- Incorrect Sense of Urgency/ Efficiency/ Flexibility Willingness/ Empathy Contact Resolution Communi- cation Willingness/ Empathy- Incorrect NSE Resource Knowledge Kindness/ Sociability Handling Silence/ Hold- Incorrect Reading/ Listening Kindness/ Sociability- Incorrect Reliability/ Follow-up Policy & Procedure Handling Silence/ Hold Grammar- Incorrect Documen- ting the Contact- Incorrect Verification Grammar Reliability/ Follow-up Incorrect Resource Knowledge- Incorrect Communi- cation Incorrect Documen- ting the Contact Urgency/ Efficiency/ Flexibility Incorrect Reading/ Listening- Incorrect Sense of Urgency/ Efficiency/ Flexibility Willingness/ Empathy Contact Resolution Communi- cation Willingness/ Empathy- Incorrect NSE Resource Knowledge Kindness/ Sociability Handling Silence/ Hold- Incorrect Reading/ Listening Kindness/ Sociability- Incorrect
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Reliability/ Follow-up
Policy & Procedure
Handling
Silence/
Hold
Grammar-
Incorrect
Documen-
ting the
Contact- Incorrect
Verification
Grammar
Reliability/
Follow-up
Incorrect
Resource
Knowledge-
Incorrect
Communi-
cation
Incorrect
Documen-
ting the
Contact
Urgency/
Efficiency/
Flexibility
Incorrect
Reading/
Listening-
Incorrect
Sense of Urgency/ Efficiency/
Flexibility
Willingness/
Empathy
Contact
Resolution
Communi-cation
Willingness/ Empathy- Incorrect
NSE
Resource Knowledge
Kindness/
Sociability
Handling
Silence/
Hold- Incorrect
Reading/
Listening
Kindness/
Sociability- Incorrect