This bingo card has a free space and 24 words: Make an emotional connection, Accurately, quickly and efficiently complete a task to resolve an issue, Be genuine when offering to guide members, Offer additional assistance where appropriate, Acknowledge the member's circumstances, Create clever, tailored solutions that make sense for our members, Flex to the member's ability to handle information, Provide a consistent experience, Engage in personalized conversation and use the member's name - personalize the experience, Make it easy for the member to interact with us, Lead the member to online or mobile solutions, Take ownership of the member's satisfaction - own the experience, Value the member's time, recognize when the member needs a quick resolution and honor that, Provide simple, seamless and proactive solutions that prevent future visits, Send the member instructions or additional information, Speak with clarity and confidence, Seek to understand the member's journey, leverage information available to understand where they are right now and how they got there (ie USD), Recommend a product or service that helps and is in line with their needs, Walk a member through a process, providing thorough information that is relatable and easily understood, Recap actions taken on the member's account and tell the member what they can expect to happen next - text/email, loan decision, form in the mail, etc., Show empathy, Speak in an easy to understand manner (no jargon, acronyms), Control the interaction and Provide value to the member.
LEI | Get to Know Our Members!! | Team Relations Bingo | QTC Bingo | ICPM Bingo
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