(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Speak in an easy to understand manner (no jargon, acronyms)
Seek to understand the member's journey, leverage information available to understand where they are right now and how they got there (ie USD)
Show empathy
Provide a consistent experience
Engage in personalized conversation and use the member's name - personalize the experience
Control the interaction
Make it easy for the member to interact with us
Flex to the member's ability to handle information
Create clever, tailored solutions that make sense for our members
Walk a member through a process, providing thorough information that is relatable and easily understood
Take ownership of the member's satisfaction - own the experience
Acknowledge the member's circumstances
Recommend a product or service that helps and is in line with their needs
Recap actions taken on the member's account and tell the member what they can expect to happen next - text/email, loan decision, form in the mail, etc.
Provide value to the member
Lead the member to online or mobile solutions
Make an emotional connection
Speak with clarity and confidence
Provide simple, seamless and proactive solutions that prevent future visits
Offer additional assistance where appropriate
Value the member's time, recognize when the member needs a quick resolution and honor that
Accurately, quickly and efficiently complete a task to resolve an issue
Send the member instructions or additional information
