This bingo card has a free space and 24 words: Security should be called and patient should be escorted away, To form a blameless apology, No problem!, Glad I could help!, Verbal, Make eye contact, Say hello, I can hear your frustration and am so sorry you were inconvenienced, 65%, Non-verbal, Playing with pets, Reading fiction, 85%, Probe using open-ended questions, 12%, 25%, Power of listening, Power of empathy, downplay someone's circumstances so they are not as overwhelmed, Smile from five feet away, Power of the first response, Summarize what was said to understand what happened, 7 seconds and 1 minute.
Power and Politics | FDHR Bingo Card | Kitchen safety | BOOMBOX BINGO | Tool & Equipment Safety Bingo
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