(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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85%
Non-verbal
Security should be called and patient should be escorted away
No problem!
Say hello
Power of the first response
Power of empathy
Verbal
I can hear your frustration and am so sorry you were inconvenienced
downplay someone's circumstances so they are not as overwhelmed
Reading fiction
Summarize what was said to understand what happened
