(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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85%
Non-verbal
Make eye contact
Security should be called and patient should be escorted away
Power of empathy
Playing with pets
I can hear your frustration and am so sorry you were inconvenienced
To form a blameless apology
65%
Smile from five feet away
Probe using open-ended questions
25%
Say hello
Reading fiction
Glad I could help!
12%
No problem!
Power of listening
Verbal
Power of the first response
7 seconds
Summarize what was said to understand what happened
downplay someone's circumstances so they are not as overwhelmed
