This bingo card has a free space and 28 words: User forgot their password, User tried troubleshooting and unplugged everything before calling, Note says "This hasn't worked in weeks" on the first ticket submitted, User is "Wendy", Not a product we support, User realizes we have remote access, User thinks they are an exception to the policy, LMGTFY, PSL Buzz words, User continues using computer after connecting for support, Internal fight over who has to deal with the ticket, Wrong queue, Repeats instructions to helper, Wants to be taught how to use office, "it worked yesterday", "Program changed by itself", Callback; no answer, "It's making a noise", Home ISP Problem, Language Barrier, Customer lied, Is working properly when you connect, Actual defective product, User doesn't save their work, Claim Required, Escalation, Same Customer Same Day and How to Buy.
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