User continuesusing computerafter connectingfor supportUser is"Wendy"Not aproductwesupportIs workingproperlywhen youconnectSameCustomerSameDayEscalation"it workedyesterday"CustomerliedUser thinksthey are anexception tothe policyRepeatsinstructionsto helperHomeISPProblemLMGTFYInternal fightover whohas to dealwith theticketLanguageBarrierUserforgottheirpassword"It'smaking anoise"User realizeswe haveremoteaccessPSLBuzzwordsActualdefectiveproductNote says "Thishasn't workedin weeks" onthe first ticketsubmittedWrongqueue"Programchangedby itself"Callback;noanswerUserdoesn'tsave theirworkClaimRequiredHowto BuyUser triedtroubleshootingand unpluggedeverythingbefore callingWants tobe taughthow touse officeUser continuesusing computerafter connectingfor supportUser is"Wendy"Not aproductwesupportIs workingproperlywhen youconnectSameCustomerSameDayEscalation"it workedyesterday"CustomerliedUser thinksthey are anexception tothe policyRepeatsinstructionsto helperHomeISPProblemLMGTFYInternal fightover whohas to dealwith theticketLanguageBarrierUserforgottheirpassword"It'smaking anoise"User realizeswe haveremoteaccessPSLBuzzwordsActualdefectiveproductNote says "Thishasn't workedin weeks" onthe first ticketsubmittedWrongqueue"Programchangedby itself"Callback;noanswerUserdoesn'tsave theirworkClaimRequiredHowto BuyUser triedtroubleshootingand unpluggedeverythingbefore callingWants tobe taughthow touse office

Tech Support Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. User continues using computer after connecting for support
  2. User is "Wendy"
  3. Not a product we support
  4. Is working properly when you connect
  5. Same Customer Same Day
  6. Escalation
  7. "it worked yesterday"
  8. Customer lied
  9. User thinks they are an exception to the policy
  10. Repeats instructions to helper
  11. Home ISP Problem
  12. LMGTFY
  13. Internal fight over who has to deal with the ticket
  14. Language Barrier
  15. User forgot their password
  16. "It's making a noise"
  17. User realizes we have remote access
  18. PSL Buzz words
  19. Actual defective product
  20. Note says "This hasn't worked in weeks" on the first ticket submitted
  21. Wrong queue
  22. "Program changed by itself"
  23. Callback; no answer
  24. User doesn't save their work
  25. Claim Required
  26. How to Buy
  27. User tried troubleshooting and unplugged everything before calling
  28. Wants to be taught how to use office