LMGTFYActualdefectiveproductHowto BuyUser continuesusing computerafter connectingfor supportHomeISPProblemNote says "Thishasn't workedin weeks" onthe first ticketsubmittedUserforgottheirpassword"Programchangedby itself"LanguageBarrierUser realizeswe haveremoteaccessCallback;noanswerUser is"Wendy"CustomerliedRepeatsinstructionsto helper"it workedyesterday"User thinksthey are anexception tothe policyEscalationUserdoesn'tsave theirworkUser triedtroubleshootingand unpluggedeverythingbefore callingSameCustomerSameDayNot aproductwesupportInternal fightover whohas to dealwith theticketPSLBuzzwordsClaimRequiredWants tobe taughthow touse office"It'smaking anoise"WrongqueueIs workingproperlywhen youconnectLMGTFYActualdefectiveproductHowto BuyUser continuesusing computerafter connectingfor supportHomeISPProblemNote says "Thishasn't workedin weeks" onthe first ticketsubmittedUserforgottheirpassword"Programchangedby itself"LanguageBarrierUser realizeswe haveremoteaccessCallback;noanswerUser is"Wendy"CustomerliedRepeatsinstructionsto helper"it workedyesterday"User thinksthey are anexception tothe policyEscalationUserdoesn'tsave theirworkUser triedtroubleshootingand unpluggedeverythingbefore callingSameCustomerSameDayNot aproductwesupportInternal fightover whohas to dealwith theticketPSLBuzzwordsClaimRequiredWants tobe taughthow touse office"It'smaking anoise"WrongqueueIs workingproperlywhen youconnect

Tech Support Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. LMGTFY
  2. Actual defective product
  3. How to Buy
  4. User continues using computer after connecting for support
  5. Home ISP Problem
  6. Note says "This hasn't worked in weeks" on the first ticket submitted
  7. User forgot their password
  8. "Program changed by itself"
  9. Language Barrier
  10. User realizes we have remote access
  11. Callback; no answer
  12. User is "Wendy"
  13. Customer lied
  14. Repeats instructions to helper
  15. "it worked yesterday"
  16. User thinks they are an exception to the policy
  17. Escalation
  18. User doesn't save their work
  19. User tried troubleshooting and unplugged everything before calling
  20. Same Customer Same Day
  21. Not a product we support
  22. Internal fight over who has to deal with the ticket
  23. PSL Buzz words
  24. Claim Required
  25. Wants to be taught how to use office
  26. "It's making a noise"
  27. Wrong queue
  28. Is working properly when you connect