Howto BuyUserforgottheirpasswordUser thinksthey are anexception tothe policyActualdefectiveproductSameCustomerSameDayPSLBuzzwordsUser realizeswe haveremoteaccessWants tobe taughthow touse officeIs workingproperlywhen youconnectWrongqueueNot aproductwesupport"it workedyesterday"User triedtroubleshootingand unpluggedeverythingbefore callingHomeISPProblemUser is"Wendy""Programchangedby itself"ClaimRequiredRepeatsinstructionsto helper"It'smaking anoise"LMGTFYLanguageBarrierNote says "Thishasn't workedin weeks" onthe first ticketsubmittedUser continuesusing computerafter connectingfor supportInternal fightover whohas to dealwith theticketCustomerliedEscalationCallback;noanswerUserdoesn'tsave theirworkHowto BuyUserforgottheirpasswordUser thinksthey are anexception tothe policyActualdefectiveproductSameCustomerSameDayPSLBuzzwordsUser realizeswe haveremoteaccessWants tobe taughthow touse officeIs workingproperlywhen youconnectWrongqueueNot aproductwesupport"it workedyesterday"User triedtroubleshootingand unpluggedeverythingbefore callingHomeISPProblemUser is"Wendy""Programchangedby itself"ClaimRequiredRepeatsinstructionsto helper"It'smaking anoise"LMGTFYLanguageBarrierNote says "Thishasn't workedin weeks" onthe first ticketsubmittedUser continuesusing computerafter connectingfor supportInternal fightover whohas to dealwith theticketCustomerliedEscalationCallback;noanswerUserdoesn'tsave theirwork

Tech Support Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. How to Buy
  2. User forgot their password
  3. User thinks they are an exception to the policy
  4. Actual defective product
  5. Same Customer Same Day
  6. PSL Buzz words
  7. User realizes we have remote access
  8. Wants to be taught how to use office
  9. Is working properly when you connect
  10. Wrong queue
  11. Not a product we support
  12. "it worked yesterday"
  13. User tried troubleshooting and unplugged everything before calling
  14. Home ISP Problem
  15. User is "Wendy"
  16. "Program changed by itself"
  17. Claim Required
  18. Repeats instructions to helper
  19. "It's making a noise"
  20. LMGTFY
  21. Language Barrier
  22. Note says "This hasn't worked in weeks" on the first ticket submitted
  23. User continues using computer after connecting for support
  24. Internal fight over who has to deal with the ticket
  25. Customer lied
  26. Escalation
  27. Callback; no answer
  28. User doesn't save their work