User continuesusing computerafter connectingfor supportClaimRequiredWrongqueueInternal fightover whohas to dealwith theticketUser realizeswe haveremoteaccessRepeatsinstructionsto helperSameCustomerSameDayIs workingproperlywhen youconnectHomeISPProblemUser thinksthey are anexception tothe policyEscalationHowto Buy"Programchangedby itself"User is"Wendy"Callback;noanswerLanguageBarrierUserforgottheirpasswordLMGTFYCustomerlied"it workedyesterday"Note says "Thishasn't workedin weeks" onthe first ticketsubmittedActualdefectiveproductNot aproductwesupportUser triedtroubleshootingand unpluggedeverythingbefore callingWants tobe taughthow touse office"It'smaking anoise"PSLBuzzwordsUserdoesn'tsave theirworkUser continuesusing computerafter connectingfor supportClaimRequiredWrongqueueInternal fightover whohas to dealwith theticketUser realizeswe haveremoteaccessRepeatsinstructionsto helperSameCustomerSameDayIs workingproperlywhen youconnectHomeISPProblemUser thinksthey are anexception tothe policyEscalationHowto Buy"Programchangedby itself"User is"Wendy"Callback;noanswerLanguageBarrierUserforgottheirpasswordLMGTFYCustomerlied"it workedyesterday"Note says "Thishasn't workedin weeks" onthe first ticketsubmittedActualdefectiveproductNot aproductwesupportUser triedtroubleshootingand unpluggedeverythingbefore callingWants tobe taughthow touse office"It'smaking anoise"PSLBuzzwordsUserdoesn'tsave theirwork

Tech Support Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. User continues using computer after connecting for support
  2. Claim Required
  3. Wrong queue
  4. Internal fight over who has to deal with the ticket
  5. User realizes we have remote access
  6. Repeats instructions to helper
  7. Same Customer Same Day
  8. Is working properly when you connect
  9. Home ISP Problem
  10. User thinks they are an exception to the policy
  11. Escalation
  12. How to Buy
  13. "Program changed by itself"
  14. User is "Wendy"
  15. Callback; no answer
  16. Language Barrier
  17. User forgot their password
  18. LMGTFY
  19. Customer lied
  20. "it worked yesterday"
  21. Note says "This hasn't worked in weeks" on the first ticket submitted
  22. Actual defective product
  23. Not a product we support
  24. User tried troubleshooting and unplugged everything before calling
  25. Wants to be taught how to use office
  26. "It's making a noise"
  27. PSL Buzz words
  28. User doesn't save their work