(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Actual defective product
Note says "This hasn't worked in weeks" on the first ticket submitted
How to Buy
Not a product we support
Callback; no answer
Wrong queue
Is working properly when you connect
Language Barrier
Same Customer Same Day
User thinks they are an exception to the policy
Home ISP Problem
Claim Required
Repeats instructions to helper
"Program changed by itself"
User tried troubleshooting and unplugged everything before calling
User realizes we have remote access
User continues using computer after connecting for support
"it worked yesterday"
Escalation
Wants to be taught how to use office
PSL Buzz words
LMGTFY
User is "Wendy"
User doesn't save their work
Internal fight over who has to deal with the ticket