Is workingproperlywhen youconnectLMGTFYUser realizeswe haveremoteaccessHowto Buy"it workedyesterday""Programchangedby itself"SameCustomerSameDayCustomerliedRepeatsinstructionsto helperInternal fightover whohas to dealwith theticketUser is"Wendy""It'smaking anoise"Callback;noanswerWrongqueueHomeISPProblemNote says "Thishasn't workedin weeks" onthe first ticketsubmittedActualdefectiveproductUser triedtroubleshootingand unpluggedeverythingbefore callingLanguageBarrierUser thinksthey are anexception tothe policyUser continuesusing computerafter connectingfor supportWants tobe taughthow touse officeNot aproductwesupportClaimRequiredEscalationPSLBuzzwordsUserdoesn'tsave theirworkUserforgottheirpasswordIs workingproperlywhen youconnectLMGTFYUser realizeswe haveremoteaccessHowto Buy"it workedyesterday""Programchangedby itself"SameCustomerSameDayCustomerliedRepeatsinstructionsto helperInternal fightover whohas to dealwith theticketUser is"Wendy""It'smaking anoise"Callback;noanswerWrongqueueHomeISPProblemNote says "Thishasn't workedin weeks" onthe first ticketsubmittedActualdefectiveproductUser triedtroubleshootingand unpluggedeverythingbefore callingLanguageBarrierUser thinksthey are anexception tothe policyUser continuesusing computerafter connectingfor supportWants tobe taughthow touse officeNot aproductwesupportClaimRequiredEscalationPSLBuzzwordsUserdoesn'tsave theirworkUserforgottheirpassword

Tech Support Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Is working properly when you connect
  2. LMGTFY
  3. User realizes we have remote access
  4. How to Buy
  5. "it worked yesterday"
  6. "Program changed by itself"
  7. Same Customer Same Day
  8. Customer lied
  9. Repeats instructions to helper
  10. Internal fight over who has to deal with the ticket
  11. User is "Wendy"
  12. "It's making a noise"
  13. Callback; no answer
  14. Wrong queue
  15. Home ISP Problem
  16. Note says "This hasn't worked in weeks" on the first ticket submitted
  17. Actual defective product
  18. User tried troubleshooting and unplugged everything before calling
  19. Language Barrier
  20. User thinks they are an exception to the policy
  21. User continues using computer after connecting for support
  22. Wants to be taught how to use office
  23. Not a product we support
  24. Claim Required
  25. Escalation
  26. PSL Buzz words
  27. User doesn't save their work
  28. User forgot their password