"It'smaking anoise"User continuesusing computerafter connectingfor supportUser triedtroubleshootingand unpluggedeverythingbefore callingWants tobe taughthow touse officeLanguageBarrierIs workingproperlywhen youconnectUserdoesn'tsave theirworkUser thinksthey are anexception tothe policyUserforgottheirpasswordClaimRequiredActualdefectiveproductWrongqueueHowto BuySameCustomerSameDayEscalationNot aproductwesupportUser is"Wendy"LMGTFYCallback;noanswer"Programchangedby itself"Internal fightover whohas to dealwith theticketCustomerliedRepeatsinstructionsto helper"it workedyesterday"PSLBuzzwordsNote says "Thishasn't workedin weeks" onthe first ticketsubmittedHomeISPProblemUser realizeswe haveremoteaccess"It'smaking anoise"User continuesusing computerafter connectingfor supportUser triedtroubleshootingand unpluggedeverythingbefore callingWants tobe taughthow touse officeLanguageBarrierIs workingproperlywhen youconnectUserdoesn'tsave theirworkUser thinksthey are anexception tothe policyUserforgottheirpasswordClaimRequiredActualdefectiveproductWrongqueueHowto BuySameCustomerSameDayEscalationNot aproductwesupportUser is"Wendy"LMGTFYCallback;noanswer"Programchangedby itself"Internal fightover whohas to dealwith theticketCustomerliedRepeatsinstructionsto helper"it workedyesterday"PSLBuzzwordsNote says "Thishasn't workedin weeks" onthe first ticketsubmittedHomeISPProblemUser realizeswe haveremoteaccess

Tech Support Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "It's making a noise"
  2. User continues using computer after connecting for support
  3. User tried troubleshooting and unplugged everything before calling
  4. Wants to be taught how to use office
  5. Language Barrier
  6. Is working properly when you connect
  7. User doesn't save their work
  8. User thinks they are an exception to the policy
  9. User forgot their password
  10. Claim Required
  11. Actual defective product
  12. Wrong queue
  13. How to Buy
  14. Same Customer Same Day
  15. Escalation
  16. Not a product we support
  17. User is "Wendy"
  18. LMGTFY
  19. Callback; no answer
  20. "Program changed by itself"
  21. Internal fight over who has to deal with the ticket
  22. Customer lied
  23. Repeats instructions to helper
  24. "it worked yesterday"
  25. PSL Buzz words
  26. Note says "This hasn't worked in weeks" on the first ticket submitted
  27. Home ISP Problem
  28. User realizes we have remote access