User is"Wendy"EscalationWants tobe taughthow touse officeUser continuesusing computerafter connectingfor support"it workedyesterday"Repeatsinstructionsto helperUser realizeswe haveremoteaccessClaimRequiredActualdefectiveproduct"It'smaking anoise"Internal fightover whohas to dealwith theticketUserdoesn'tsave theirworkLanguageBarrierCallback;noanswerUserforgottheirpasswordHowto BuyCustomerliedPSLBuzzwordsLMGTFYSameCustomerSameDayUser thinksthey are anexception tothe policy"Programchangedby itself"HomeISPProblemNote says "Thishasn't workedin weeks" onthe first ticketsubmittedIs workingproperlywhen youconnectNot aproductwesupportWrongqueueUser triedtroubleshootingand unpluggedeverythingbefore callingUser is"Wendy"EscalationWants tobe taughthow touse officeUser continuesusing computerafter connectingfor support"it workedyesterday"Repeatsinstructionsto helperUser realizeswe haveremoteaccessClaimRequiredActualdefectiveproduct"It'smaking anoise"Internal fightover whohas to dealwith theticketUserdoesn'tsave theirworkLanguageBarrierCallback;noanswerUserforgottheirpasswordHowto BuyCustomerliedPSLBuzzwordsLMGTFYSameCustomerSameDayUser thinksthey are anexception tothe policy"Programchangedby itself"HomeISPProblemNote says "Thishasn't workedin weeks" onthe first ticketsubmittedIs workingproperlywhen youconnectNot aproductwesupportWrongqueueUser triedtroubleshootingand unpluggedeverythingbefore calling

Tech Support Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. User is "Wendy"
  2. Escalation
  3. Wants to be taught how to use office
  4. User continues using computer after connecting for support
  5. "it worked yesterday"
  6. Repeats instructions to helper
  7. User realizes we have remote access
  8. Claim Required
  9. Actual defective product
  10. "It's making a noise"
  11. Internal fight over who has to deal with the ticket
  12. User doesn't save their work
  13. Language Barrier
  14. Callback; no answer
  15. User forgot their password
  16. How to Buy
  17. Customer lied
  18. PSL Buzz words
  19. LMGTFY
  20. Same Customer Same Day
  21. User thinks they are an exception to the policy
  22. "Program changed by itself"
  23. Home ISP Problem
  24. Note says "This hasn't worked in weeks" on the first ticket submitted
  25. Is working properly when you connect
  26. Not a product we support
  27. Wrong queue
  28. User tried troubleshooting and unplugged everything before calling