(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Callback; no answer
User is "Wendy"
Wants to be taught how to use office
Claim Required
Language Barrier
How to Buy
Note says "This hasn't worked in weeks" on the first ticket submitted
Customer lied
"It's making a noise"
"it worked yesterday"
"Program changed by itself"
Is working properly when you connect
User realizes we have remote access
Wrong queue
Same Customer Same Day
User thinks they are an exception to the policy
User doesn't save their work
LMGTFY
Actual defective product
PSL Buzz words
Internal fight over who has to deal with the ticket
User tried troubleshooting and unplugged everything before calling
User forgot their password
Escalation
Not a product we support
Repeats instructions to helper
User continues using computer after connecting for support
