(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"It's making a noise"
User continues using computer after connecting for support
User tried troubleshooting and unplugged everything before calling
Wants to be taught how to use office
Language Barrier
Is working properly when you connect
User doesn't save their work
User thinks they are an exception to the policy
User forgot their password
Claim Required
Actual defective product
Wrong queue
How to Buy
Same Customer Same Day
Escalation
Not a product we support
User is "Wendy"
LMGTFY
Callback; no answer
"Program changed by itself"
Internal fight over who has to deal with the ticket
Customer lied
Repeats instructions to helper
"it worked yesterday"
PSL Buzz words
Note says "This hasn't worked in weeks" on the first ticket submitted
