Is workingproperlywhen youconnectWrongqueueCustomerliedActualdefectiveproductNot aproductwesupport"Programchangedby itself"UserforgottheirpasswordUserdoesn'tsave theirworkPSLBuzzwordsNote says "Thishasn't workedin weeks" onthe first ticketsubmittedRepeatsinstructionsto helperWants tobe taughthow touse officeUser is"Wendy"HomeISPProblemInternal fightover whohas to dealwith theticketUser continuesusing computerafter connectingfor supportLMGTFYCallback;noanswerUser triedtroubleshootingand unpluggedeverythingbefore callingEscalationClaimRequiredHowto Buy"it workedyesterday"User thinksthey are anexception tothe policy"It'smaking anoise"LanguageBarrierUser realizeswe haveremoteaccessSameCustomerSameDayIs workingproperlywhen youconnectWrongqueueCustomerliedActualdefectiveproductNot aproductwesupport"Programchangedby itself"UserforgottheirpasswordUserdoesn'tsave theirworkPSLBuzzwordsNote says "Thishasn't workedin weeks" onthe first ticketsubmittedRepeatsinstructionsto helperWants tobe taughthow touse officeUser is"Wendy"HomeISPProblemInternal fightover whohas to dealwith theticketUser continuesusing computerafter connectingfor supportLMGTFYCallback;noanswerUser triedtroubleshootingand unpluggedeverythingbefore callingEscalationClaimRequiredHowto Buy"it workedyesterday"User thinksthey are anexception tothe policy"It'smaking anoise"LanguageBarrierUser realizeswe haveremoteaccessSameCustomerSameDay

Tech Support Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Is working properly when you connect
  2. Wrong queue
  3. Customer lied
  4. Actual defective product
  5. Not a product we support
  6. "Program changed by itself"
  7. User forgot their password
  8. User doesn't save their work
  9. PSL Buzz words
  10. Note says "This hasn't worked in weeks" on the first ticket submitted
  11. Repeats instructions to helper
  12. Wants to be taught how to use office
  13. User is "Wendy"
  14. Home ISP Problem
  15. Internal fight over who has to deal with the ticket
  16. User continues using computer after connecting for support
  17. LMGTFY
  18. Callback; no answer
  19. User tried troubleshooting and unplugged everything before calling
  20. Escalation
  21. Claim Required
  22. How to Buy
  23. "it worked yesterday"
  24. User thinks they are an exception to the policy
  25. "It's making a noise"
  26. Language Barrier
  27. User realizes we have remote access
  28. Same Customer Same Day