(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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User forgot their password
Home ISP Problem
How to Buy
User is "Wendy"
Customer lied
Same Customer Same Day
Callback; no answer
"It's making a noise"
Language Barrier
Actual defective product
"it worked yesterday"
PSL Buzz words
Escalation
User continues using computer after connecting for support
"Program changed by itself"
Wrong queue
Claim Required
Is working properly when you connect
User thinks they are an exception to the policy
Note says "This hasn't worked in weeks" on the first ticket submitted
User doesn't save their work
User tried troubleshooting and unplugged everything before calling
Internal fight over who has to deal with the ticket
