Customer Service Bingo

Customer Service Bingo Card
Preview

This bingo card has a free space and 24 words: Thank customer for # of years with us, Monogram the call, Leave a positive impression, Avoid mouth noises, Control the conversation, Engage in dialogue, Leave a message, Be prepared, Take into account the customer's point of view, Thank the caller for holding., Answer the phone in 2 rings, Hi. How may I help you today?, I would be happy to help whoever is next, Sound friendly when answering, Give main idea to customer, Introduce a customer to a manager, Shake hands with your customer, Hold the door for a customer, Avoid excuses, Get the customer to use your name, Use the customers name 3x, Tell caller you're putting them on hold, Uncover additional need through conversation and Hi my name is... I will be helping you today.

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Probabilities

With players vying for a you'll have to call about __ items before someone wins. There's a __% chance that a lucky player would win after calling __ items.

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