Thank thecaller forholding.Leave amessageBepreparedAvoidmouthnoisesMonogramthe callAvoidexcusesUncoveradditionalneedthroughconversationAnswerthe phonein 2 ringsTake intoaccount thecustomer'spoint of viewUse thecustomersname 3xLeave apositiveimpressionGive mainidea tocustomerIntroducea customerto amanagerThankcustomerfor # ofyears with usHi my nameis... I will behelping youtodayHi. Howmay I helpyoutoday?Get thecustomerto use yournameShakehandswith yourcustomerTell calleryou'reputting themon holdI would behappy tohelpwhoever isnextHold thedoor for acustomerEngageindialogueControl theconversationSoundfriendlywhenansweringThank thecaller forholding.Leave amessageBepreparedAvoidmouthnoisesMonogramthe callAvoidexcusesUncoveradditionalneedthroughconversationAnswerthe phonein 2 ringsTake intoaccount thecustomer'spoint of viewUse thecustomersname 3xLeave apositiveimpressionGive mainidea tocustomerIntroducea customerto amanagerThankcustomerfor # ofyears with usHi my nameis... I will behelping youtodayHi. Howmay I helpyoutoday?Get thecustomerto use yournameShakehandswith yourcustomerTell calleryou'reputting themon holdI would behappy tohelpwhoever isnextHold thedoor for acustomerEngageindialogueControl theconversationSoundfriendlywhenanswering

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Thank the caller for holding.
  2. Leave a message
  3. Be prepared
  4. Avoid mouth noises
  5. Monogram the call
  6. Avoid excuses
  7. Uncover additional need through conversation
  8. Answer the phone in 2 rings
  9. Take into account the customer's point of view
  10. Use the customers name 3x
  11. Leave a positive impression
  12. Give main idea to customer
  13. Introduce a customer to a manager
  14. Thank customer for # of years with us
  15. Hi my name is... I will be helping you today
  16. Hi. How may I help you today?
  17. Get the customer to use your name
  18. Shake hands with your customer
  19. Tell caller you're putting them on hold
  20. I would be happy to help whoever is next
  21. Hold the door for a customer
  22. Engage in dialogue
  23. Control the conversation
  24. Sound friendly when answering