Thank the caller for holding. Leave a message Be prepared Avoid mouth noises Monogram the call Avoid excuses Uncover additional need through conversation Answer the phone in 2 rings Take into account the customer's point of view Use the customers name 3x Leave a positive impression Give main idea to customer Introduce a customer to a manager Thank customer for # of years with us Hi my name is... I will be helping you today Hi. How may I help you today? Get the customer to use your name Shake hands with your customer Tell caller you're putting them on hold I would be happy to help whoever is next Hold the door for a customer Engage in dialogue Control the conversation Sound friendly when answering Thank the caller for holding. Leave a message Be prepared Avoid mouth noises Monogram the call Avoid excuses Uncover additional need through conversation Answer the phone in 2 rings Take into account the customer's point of view Use the customers name 3x Leave a positive impression Give main idea to customer Introduce a customer to a manager Thank customer for # of years with us Hi my name is... I will be helping you today Hi. How may I help you today? Get the customer to use your name Shake hands with your customer Tell caller you're putting them on hold I would be happy to help whoever is next Hold the door for a customer Engage in dialogue Control the conversation Sound friendly when answering
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Thank the caller for holding.
Leave a message
Be prepared
Avoid mouth noises
Monogram the call
Avoid excuses
Uncover additional need through conversation
Answer the phone in 2 rings
Take into account the customer's point of view
Use the customers name 3x
Leave a positive impression
Give main idea to customer
Introduce a customer to a manager
Thank customer
for # of
years with us
Hi my name is... I will be helping you today
Hi. How may I help you today?
Get the customer to use your name
Shake hands with your customer
Tell caller you're putting them on hold
I would be happy to help whoever is next
Hold the door for a customer
Engage in dialogue
Control the conversation
Sound friendly when answering