Shakehandswith yourcustomerIntroducea customerto amanagerHi. Howmay I helpyoutoday?AvoidmouthnoisesHold thedoor for acustomerAvoidexcusesUncoveradditionalneedthroughconversationThank thecaller forholding.Thankcustomerfor # ofyears with usLeave apositiveimpressionGive mainidea tocustomerI would behappy tohelpwhoever isnextGet thecustomerto use yournameUse thecustomersname 3xHi my nameis... I will behelping youtodayTake intoaccount thecustomer'spoint of viewAnswerthe phonein 2 ringsControl theconversationLeave amessageTell calleryou'reputting themon holdMonogramthe callSoundfriendlywhenansweringEngageindialogueBepreparedShakehandswith yourcustomerIntroducea customerto amanagerHi. Howmay I helpyoutoday?AvoidmouthnoisesHold thedoor for acustomerAvoidexcusesUncoveradditionalneedthroughconversationThank thecaller forholding.Thankcustomerfor # ofyears with usLeave apositiveimpressionGive mainidea tocustomerI would behappy tohelpwhoever isnextGet thecustomerto use yournameUse thecustomersname 3xHi my nameis... I will behelping youtodayTake intoaccount thecustomer'spoint of viewAnswerthe phonein 2 ringsControl theconversationLeave amessageTell calleryou'reputting themon holdMonogramthe callSoundfriendlywhenansweringEngageindialogueBeprepared

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Shake hands with your customer
  2. Introduce a customer to a manager
  3. Hi. How may I help you today?
  4. Avoid mouth noises
  5. Hold the door for a customer
  6. Avoid excuses
  7. Uncover additional need through conversation
  8. Thank the caller for holding.
  9. Thank customer for # of years with us
  10. Leave a positive impression
  11. Give main idea to customer
  12. I would be happy to help whoever is next
  13. Get the customer to use your name
  14. Use the customers name 3x
  15. Hi my name is... I will be helping you today
  16. Take into account the customer's point of view
  17. Answer the phone in 2 rings
  18. Control the conversation
  19. Leave a message
  20. Tell caller you're putting them on hold
  21. Monogram the call
  22. Sound friendly when answering
  23. Engage in dialogue
  24. Be prepared