Introducea customerto amanagerLeave amessageI would behappy tohelpwhoever isnextGet thecustomerto use yournameLeave apositiveimpressionThankcustomerfor # ofyears with usEngageindialogueAvoidexcusesShakehandswith yourcustomerControl theconversationMonogramthe callThank thecaller forholding.AvoidmouthnoisesUse thecustomersname 3xSoundfriendlywhenansweringHi my nameis... I will behelping youtodayAnswerthe phonein 2 ringsBepreparedUncoveradditionalneedthroughconversationHi. Howmay I helpyoutoday?Give mainidea tocustomerHold thedoor for acustomerTake intoaccount thecustomer'spoint of viewTell calleryou'reputting themon holdIntroducea customerto amanagerLeave amessageI would behappy tohelpwhoever isnextGet thecustomerto use yournameLeave apositiveimpressionThankcustomerfor # ofyears with usEngageindialogueAvoidexcusesShakehandswith yourcustomerControl theconversationMonogramthe callThank thecaller forholding.AvoidmouthnoisesUse thecustomersname 3xSoundfriendlywhenansweringHi my nameis... I will behelping youtodayAnswerthe phonein 2 ringsBepreparedUncoveradditionalneedthroughconversationHi. Howmay I helpyoutoday?Give mainidea tocustomerHold thedoor for acustomerTake intoaccount thecustomer'spoint of viewTell calleryou'reputting themon hold

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Introduce a customer to a manager
  2. Leave a message
  3. I would be happy to help whoever is next
  4. Get the customer to use your name
  5. Leave a positive impression
  6. Thank customer for # of years with us
  7. Engage in dialogue
  8. Avoid excuses
  9. Shake hands with your customer
  10. Control the conversation
  11. Monogram the call
  12. Thank the caller for holding.
  13. Avoid mouth noises
  14. Use the customers name 3x
  15. Sound friendly when answering
  16. Hi my name is... I will be helping you today
  17. Answer the phone in 2 rings
  18. Be prepared
  19. Uncover additional need through conversation
  20. Hi. How may I help you today?
  21. Give main idea to customer
  22. Hold the door for a customer
  23. Take into account the customer's point of view
  24. Tell caller you're putting them on hold