Monogramthe callShakehandswith yourcustomerAvoidexcusesLeave amessageUse thecustomersname 3xEngageindialogueAvoidmouthnoisesSoundfriendlywhenansweringThankcustomerfor # ofyears with usUncoveradditionalneedthroughconversationHi. Howmay I helpyoutoday?Leave apositiveimpressionBepreparedControl theconversationHi my nameis... I will behelping youtodayTell calleryou'reputting themon holdTake intoaccount thecustomer'spoint of viewHold thedoor for acustomerAnswerthe phonein 2 ringsThank thecaller forholding.I would behappy tohelpwhoever isnextGet thecustomerto use yournameIntroducea customerto amanagerGive mainidea tocustomerMonogramthe callShakehandswith yourcustomerAvoidexcusesLeave amessageUse thecustomersname 3xEngageindialogueAvoidmouthnoisesSoundfriendlywhenansweringThankcustomerfor # ofyears with usUncoveradditionalneedthroughconversationHi. Howmay I helpyoutoday?Leave apositiveimpressionBepreparedControl theconversationHi my nameis... I will behelping youtodayTell calleryou'reputting themon holdTake intoaccount thecustomer'spoint of viewHold thedoor for acustomerAnswerthe phonein 2 ringsThank thecaller forholding.I would behappy tohelpwhoever isnextGet thecustomerto use yournameIntroducea customerto amanagerGive mainidea tocustomer

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Monogram the call
  2. Shake hands with your customer
  3. Avoid excuses
  4. Leave a message
  5. Use the customers name 3x
  6. Engage in dialogue
  7. Avoid mouth noises
  8. Sound friendly when answering
  9. Thank customer for # of years with us
  10. Uncover additional need through conversation
  11. Hi. How may I help you today?
  12. Leave a positive impression
  13. Be prepared
  14. Control the conversation
  15. Hi my name is... I will be helping you today
  16. Tell caller you're putting them on hold
  17. Take into account the customer's point of view
  18. Hold the door for a customer
  19. Answer the phone in 2 rings
  20. Thank the caller for holding.
  21. I would be happy to help whoever is next
  22. Get the customer to use your name
  23. Introduce a customer to a manager
  24. Give main idea to customer