SoundfriendlywhenansweringBepreparedHold thedoor for acustomerIntroducea customerto amanagerTell calleryou'reputting themon holdThank thecaller forholding.Take intoaccount thecustomer'spoint of viewControl theconversationAvoidexcusesGet thecustomerto use yournameLeave amessageGive mainidea tocustomerAnswerthe phonein 2 ringsHi. Howmay I helpyoutoday?Thankcustomerfor # ofyears with usAvoidmouthnoisesEngageindialogueMonogramthe callHi my nameis... I will behelping youtodayShakehandswith yourcustomerUncoveradditionalneedthroughconversationUse thecustomersname 3xLeave apositiveimpressionI would behappy tohelpwhoever isnextSoundfriendlywhenansweringBepreparedHold thedoor for acustomerIntroducea customerto amanagerTell calleryou'reputting themon holdThank thecaller forholding.Take intoaccount thecustomer'spoint of viewControl theconversationAvoidexcusesGet thecustomerto use yournameLeave amessageGive mainidea tocustomerAnswerthe phonein 2 ringsHi. Howmay I helpyoutoday?Thankcustomerfor # ofyears with usAvoidmouthnoisesEngageindialogueMonogramthe callHi my nameis... I will behelping youtodayShakehandswith yourcustomerUncoveradditionalneedthroughconversationUse thecustomersname 3xLeave apositiveimpressionI would behappy tohelpwhoever isnext

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Sound friendly when answering
  2. Be prepared
  3. Hold the door for a customer
  4. Introduce a customer to a manager
  5. Tell caller you're putting them on hold
  6. Thank the caller for holding.
  7. Take into account the customer's point of view
  8. Control the conversation
  9. Avoid excuses
  10. Get the customer to use your name
  11. Leave a message
  12. Give main idea to customer
  13. Answer the phone in 2 rings
  14. Hi. How may I help you today?
  15. Thank customer for # of years with us
  16. Avoid mouth noises
  17. Engage in dialogue
  18. Monogram the call
  19. Hi my name is... I will be helping you today
  20. Shake hands with your customer
  21. Uncover additional need through conversation
  22. Use the customers name 3x
  23. Leave a positive impression
  24. I would be happy to help whoever is next