Use thecustomersname 3xTake intoaccount thecustomer'spoint of viewShakehandswith yourcustomerLeave apositiveimpressionBepreparedUncoveradditionalneedthroughconversationAnswerthe phonein 2 ringsThank thecaller forholding.Hi my nameis... I will behelping youtodayLeave amessageGet thecustomerto use yournameSoundfriendlywhenansweringGive mainidea tocustomerMonogramthe callTell calleryou'reputting themon holdAvoidmouthnoisesIntroducea customerto amanagerAvoidexcusesHold thedoor for acustomerControl theconversationHi. Howmay I helpyoutoday?I would behappy tohelpwhoever isnextEngageindialogueThankcustomerfor # ofyears with usUse thecustomersname 3xTake intoaccount thecustomer'spoint of viewShakehandswith yourcustomerLeave apositiveimpressionBepreparedUncoveradditionalneedthroughconversationAnswerthe phonein 2 ringsThank thecaller forholding.Hi my nameis... I will behelping youtodayLeave amessageGet thecustomerto use yournameSoundfriendlywhenansweringGive mainidea tocustomerMonogramthe callTell calleryou'reputting themon holdAvoidmouthnoisesIntroducea customerto amanagerAvoidexcusesHold thedoor for acustomerControl theconversationHi. Howmay I helpyoutoday?I would behappy tohelpwhoever isnextEngageindialogueThankcustomerfor # ofyears with us

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Use the customers name 3x
  2. Take into account the customer's point of view
  3. Shake hands with your customer
  4. Leave a positive impression
  5. Be prepared
  6. Uncover additional need through conversation
  7. Answer the phone in 2 rings
  8. Thank the caller for holding.
  9. Hi my name is... I will be helping you today
  10. Leave a message
  11. Get the customer to use your name
  12. Sound friendly when answering
  13. Give main idea to customer
  14. Monogram the call
  15. Tell caller you're putting them on hold
  16. Avoid mouth noises
  17. Introduce a customer to a manager
  18. Avoid excuses
  19. Hold the door for a customer
  20. Control the conversation
  21. Hi. How may I help you today?
  22. I would be happy to help whoever is next
  23. Engage in dialogue
  24. Thank customer for # of years with us