Introducea customerto amanagerGive mainidea tocustomerBepreparedLeave amessageHi. Howmay I helpyoutoday?SoundfriendlywhenansweringTell calleryou'reputting themon holdUncoveradditionalneedthroughconversationHi my nameis... I will behelping youtodayAnswerthe phonein 2 ringsShakehandswith yourcustomerI would behappy tohelpwhoever isnextThankcustomerfor # ofyears with usAvoidexcusesEngageindialogueLeave apositiveimpressionUse thecustomersname 3xGet thecustomerto use yournameAvoidmouthnoisesControl theconversationTake intoaccount thecustomer'spoint of viewThank thecaller forholding.Monogramthe callHold thedoor for acustomerIntroducea customerto amanagerGive mainidea tocustomerBepreparedLeave amessageHi. Howmay I helpyoutoday?SoundfriendlywhenansweringTell calleryou'reputting themon holdUncoveradditionalneedthroughconversationHi my nameis... I will behelping youtodayAnswerthe phonein 2 ringsShakehandswith yourcustomerI would behappy tohelpwhoever isnextThankcustomerfor # ofyears with usAvoidexcusesEngageindialogueLeave apositiveimpressionUse thecustomersname 3xGet thecustomerto use yournameAvoidmouthnoisesControl theconversationTake intoaccount thecustomer'spoint of viewThank thecaller forholding.Monogramthe callHold thedoor for acustomer

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Introduce a customer to a manager
  2. Give main idea to customer
  3. Be prepared
  4. Leave a message
  5. Hi. How may I help you today?
  6. Sound friendly when answering
  7. Tell caller you're putting them on hold
  8. Uncover additional need through conversation
  9. Hi my name is... I will be helping you today
  10. Answer the phone in 2 rings
  11. Shake hands with your customer
  12. I would be happy to help whoever is next
  13. Thank customer for # of years with us
  14. Avoid excuses
  15. Engage in dialogue
  16. Leave a positive impression
  17. Use the customers name 3x
  18. Get the customer to use your name
  19. Avoid mouth noises
  20. Control the conversation
  21. Take into account the customer's point of view
  22. Thank the caller for holding.
  23. Monogram the call
  24. Hold the door for a customer