Introducea customerto amanagerLeave apositiveimpressionLeave amessageTell calleryou'reputting themon holdSoundfriendlywhenansweringHi my nameis... I will behelping youtodayControl theconversationAnswerthe phonein 2 ringsShakehandswith yourcustomerThankcustomerfor # ofyears with usEngageindialogueHi. Howmay I helpyoutoday?Use thecustomersname 3xI would behappy tohelpwhoever isnextBepreparedUncoveradditionalneedthroughconversationThank thecaller forholding.Hold thedoor for acustomerTake intoaccount thecustomer'spoint of viewAvoidexcusesMonogramthe callGive mainidea tocustomerGet thecustomerto use yournameAvoidmouthnoisesIntroducea customerto amanagerLeave apositiveimpressionLeave amessageTell calleryou'reputting themon holdSoundfriendlywhenansweringHi my nameis... I will behelping youtodayControl theconversationAnswerthe phonein 2 ringsShakehandswith yourcustomerThankcustomerfor # ofyears with usEngageindialogueHi. Howmay I helpyoutoday?Use thecustomersname 3xI would behappy tohelpwhoever isnextBepreparedUncoveradditionalneedthroughconversationThank thecaller forholding.Hold thedoor for acustomerTake intoaccount thecustomer'spoint of viewAvoidexcusesMonogramthe callGive mainidea tocustomerGet thecustomerto use yournameAvoidmouthnoises

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Introduce a customer to a manager
  2. Leave a positive impression
  3. Leave a message
  4. Tell caller you're putting them on hold
  5. Sound friendly when answering
  6. Hi my name is... I will be helping you today
  7. Control the conversation
  8. Answer the phone in 2 rings
  9. Shake hands with your customer
  10. Thank customer for # of years with us
  11. Engage in dialogue
  12. Hi. How may I help you today?
  13. Use the customers name 3x
  14. I would be happy to help whoever is next
  15. Be prepared
  16. Uncover additional need through conversation
  17. Thank the caller for holding.
  18. Hold the door for a customer
  19. Take into account the customer's point of view
  20. Avoid excuses
  21. Monogram the call
  22. Give main idea to customer
  23. Get the customer to use your name
  24. Avoid mouth noises