Get thecustomerto use yournameHold thedoor for acustomerThankcustomerfor # ofyears with usThank thecaller forholding.Give mainidea tocustomerAvoidmouthnoisesLeave amessageAnswerthe phonein 2 ringsTake intoaccount thecustomer'spoint of viewHi my nameis... I will behelping youtodayIntroducea customerto amanagerTell calleryou'reputting themon holdMonogramthe callControl theconversationI would behappy tohelpwhoever isnextHi. Howmay I helpyoutoday?SoundfriendlywhenansweringUse thecustomersname 3xShakehandswith yourcustomerBepreparedEngageindialogueLeave apositiveimpressionUncoveradditionalneedthroughconversationAvoidexcusesGet thecustomerto use yournameHold thedoor for acustomerThankcustomerfor # ofyears with usThank thecaller forholding.Give mainidea tocustomerAvoidmouthnoisesLeave amessageAnswerthe phonein 2 ringsTake intoaccount thecustomer'spoint of viewHi my nameis... I will behelping youtodayIntroducea customerto amanagerTell calleryou'reputting themon holdMonogramthe callControl theconversationI would behappy tohelpwhoever isnextHi. Howmay I helpyoutoday?SoundfriendlywhenansweringUse thecustomersname 3xShakehandswith yourcustomerBepreparedEngageindialogueLeave apositiveimpressionUncoveradditionalneedthroughconversationAvoidexcuses

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Get the customer to use your name
  2. Hold the door for a customer
  3. Thank customer for # of years with us
  4. Thank the caller for holding.
  5. Give main idea to customer
  6. Avoid mouth noises
  7. Leave a message
  8. Answer the phone in 2 rings
  9. Take into account the customer's point of view
  10. Hi my name is... I will be helping you today
  11. Introduce a customer to a manager
  12. Tell caller you're putting them on hold
  13. Monogram the call
  14. Control the conversation
  15. I would be happy to help whoever is next
  16. Hi. How may I help you today?
  17. Sound friendly when answering
  18. Use the customers name 3x
  19. Shake hands with your customer
  20. Be prepared
  21. Engage in dialogue
  22. Leave a positive impression
  23. Uncover additional need through conversation
  24. Avoid excuses