Get the customer to use your name Hold the door for a customer Thank customer for # of years with us Thank the caller for holding. Give main idea to customer Avoid mouth noises Leave a message Answer the phone in 2 rings Take into account the customer's point of view Hi my name is... I will be helping you today Introduce a customer to a manager Tell caller you're putting them on hold Monogram the call Control the conversation I would be happy to help whoever is next Hi. How may I help you today? Sound friendly when answering Use the customers name 3x Shake hands with your customer Be prepared Engage in dialogue Leave a positive impression Uncover additional need through conversation Avoid excuses Get the customer to use your name Hold the door for a customer Thank customer for # of years with us Thank the caller for holding. Give main idea to customer Avoid mouth noises Leave a message Answer the phone in 2 rings Take into account the customer's point of view Hi my name is... I will be helping you today Introduce a customer to a manager Tell caller you're putting them on hold Monogram the call Control the conversation I would be happy to help whoever is next Hi. How may I help you today? Sound friendly when answering Use the customers name 3x Shake hands with your customer Be prepared Engage in dialogue Leave a positive impression Uncover additional need through conversation Avoid excuses
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Get the customer to use your name
Hold the door for a customer
Thank customer
for # of
years with us
Thank the caller for holding.
Give main idea to customer
Avoid mouth noises
Leave a message
Answer the phone in 2 rings
Take into account the customer's point of view
Hi my name is... I will be helping you today
Introduce a customer to a manager
Tell caller you're putting them on hold
Monogram the call
Control the conversation
I would be happy to help whoever is next
Hi. How may I help you today?
Sound friendly when answering
Use the customers name 3x
Shake hands with your customer
Be prepared
Engage in dialogue
Leave a positive impression
Uncover additional need through conversation
Avoid excuses