Control theconversationAnswerthe phonein 2 ringsGive mainidea tocustomerEngageindialogueIntroducea customerto amanagerUse thecustomersname 3xGet thecustomerto use yournameTake intoaccount thecustomer'spoint of viewShakehandswith yourcustomerThankcustomerfor # ofyears with usLeave amessageHold thedoor for acustomerI would behappy tohelpwhoever isnextUncoveradditionalneedthroughconversationTell calleryou'reputting themon holdThank thecaller forholding.Hi my nameis... I will behelping youtodayHi. Howmay I helpyoutoday?AvoidexcusesBepreparedSoundfriendlywhenansweringAvoidmouthnoisesMonogramthe callLeave apositiveimpressionControl theconversationAnswerthe phonein 2 ringsGive mainidea tocustomerEngageindialogueIntroducea customerto amanagerUse thecustomersname 3xGet thecustomerto use yournameTake intoaccount thecustomer'spoint of viewShakehandswith yourcustomerThankcustomerfor # ofyears with usLeave amessageHold thedoor for acustomerI would behappy tohelpwhoever isnextUncoveradditionalneedthroughconversationTell calleryou'reputting themon holdThank thecaller forholding.Hi my nameis... I will behelping youtodayHi. Howmay I helpyoutoday?AvoidexcusesBepreparedSoundfriendlywhenansweringAvoidmouthnoisesMonogramthe callLeave apositiveimpression

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Control the conversation
  2. Answer the phone in 2 rings
  3. Give main idea to customer
  4. Engage in dialogue
  5. Introduce a customer to a manager
  6. Use the customers name 3x
  7. Get the customer to use your name
  8. Take into account the customer's point of view
  9. Shake hands with your customer
  10. Thank customer for # of years with us
  11. Leave a message
  12. Hold the door for a customer
  13. I would be happy to help whoever is next
  14. Uncover additional need through conversation
  15. Tell caller you're putting them on hold
  16. Thank the caller for holding.
  17. Hi my name is... I will be helping you today
  18. Hi. How may I help you today?
  19. Avoid excuses
  20. Be prepared
  21. Sound friendly when answering
  22. Avoid mouth noises
  23. Monogram the call
  24. Leave a positive impression