Hold the door for a customer Engage in dialogue I would be happy to help whoever is next Tell caller you're putting them on hold Be prepared Leave a positive impression Monogram the call Uncover additional need through conversation Get the customer to use your name Control the conversation Use the customers name 3x Take into account the customer's point of view Hi my name is... I will be helping you today Leave a message Shake hands with your customer Avoid mouth noises Sound friendly when answering Thank customer for # of years with us Thank the caller for holding. Hi. How may I help you today? Introduce a customer to a manager Give main idea to customer Answer the phone in 2 rings Avoid excuses Hold the door for a customer Engage in dialogue I would be happy to help whoever is next Tell caller you're putting them on hold Be prepared Leave a positive impression Monogram the call Uncover additional need through conversation Get the customer to use your name Control the conversation Use the customers name 3x Take into account the customer's point of view Hi my name is... I will be helping you today Leave a message Shake hands with your customer Avoid mouth noises Sound friendly when answering Thank customer for # of years with us Thank the caller for holding. Hi. How may I help you today? Introduce a customer to a manager Give main idea to customer Answer the phone in 2 rings Avoid excuses
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Hold the door for a customer
Engage in dialogue
I would be happy to help whoever is next
Tell caller you're putting them on hold
Be prepared
Leave a positive impression
Monogram the call
Uncover additional need through conversation
Get the customer to use your name
Control the conversation
Use the customers name 3x
Take into account the customer's point of view
Hi my name is... I will be helping you today
Leave a message
Shake hands with your customer
Avoid mouth noises
Sound friendly when answering
Thank customer
for # of
years with us
Thank the caller for holding.
Hi. How may I help you today?
Introduce a customer to a manager
Give main idea to customer
Answer the phone in 2 rings
Avoid excuses