Get thecustomerto use yournameBepreparedAvoidmouthnoisesShakehandswith yourcustomerI would behappy tohelpwhoever isnextHold thedoor for acustomerMonogramthe callThank thecaller forholding.Leave apositiveimpressionUncoveradditionalneedthroughconversationIntroducea customerto amanagerLeave amessageHi. Howmay I helpyoutoday?Take intoaccount thecustomer'spoint of viewSoundfriendlywhenansweringControl theconversationHi my nameis... I will behelping youtodayThankcustomerfor # ofyears with usUse thecustomersname 3xAnswerthe phonein 2 ringsTell calleryou'reputting themon holdAvoidexcusesGive mainidea tocustomerEngageindialogueGet thecustomerto use yournameBepreparedAvoidmouthnoisesShakehandswith yourcustomerI would behappy tohelpwhoever isnextHold thedoor for acustomerMonogramthe callThank thecaller forholding.Leave apositiveimpressionUncoveradditionalneedthroughconversationIntroducea customerto amanagerLeave amessageHi. Howmay I helpyoutoday?Take intoaccount thecustomer'spoint of viewSoundfriendlywhenansweringControl theconversationHi my nameis... I will behelping youtodayThankcustomerfor # ofyears with usUse thecustomersname 3xAnswerthe phonein 2 ringsTell calleryou'reputting themon holdAvoidexcusesGive mainidea tocustomerEngageindialogue

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Get the customer to use your name
  2. Be prepared
  3. Avoid mouth noises
  4. Shake hands with your customer
  5. I would be happy to help whoever is next
  6. Hold the door for a customer
  7. Monogram the call
  8. Thank the caller for holding.
  9. Leave a positive impression
  10. Uncover additional need through conversation
  11. Introduce a customer to a manager
  12. Leave a message
  13. Hi. How may I help you today?
  14. Take into account the customer's point of view
  15. Sound friendly when answering
  16. Control the conversation
  17. Hi my name is... I will be helping you today
  18. Thank customer for # of years with us
  19. Use the customers name 3x
  20. Answer the phone in 2 rings
  21. Tell caller you're putting them on hold
  22. Avoid excuses
  23. Give main idea to customer
  24. Engage in dialogue