Hi. Howmay I helpyoutoday?Thank thecaller forholding.Hi my nameis... I will behelping youtodayLeave amessageTake intoaccount thecustomer'spoint of viewTell calleryou'reputting themon holdLeave apositiveimpressionControl theconversationGive mainidea tocustomerAvoidmouthnoisesGet thecustomerto use yournameI would behappy tohelpwhoever isnextThankcustomerfor # ofyears with usUncoveradditionalneedthroughconversationMonogramthe callAnswerthe phonein 2 ringsIntroducea customerto amanagerUse thecustomersname 3xHold thedoor for acustomerAvoidexcusesBepreparedShakehandswith yourcustomerSoundfriendlywhenansweringEngageindialogueHi. Howmay I helpyoutoday?Thank thecaller forholding.Hi my nameis... I will behelping youtodayLeave amessageTake intoaccount thecustomer'spoint of viewTell calleryou'reputting themon holdLeave apositiveimpressionControl theconversationGive mainidea tocustomerAvoidmouthnoisesGet thecustomerto use yournameI would behappy tohelpwhoever isnextThankcustomerfor # ofyears with usUncoveradditionalneedthroughconversationMonogramthe callAnswerthe phonein 2 ringsIntroducea customerto amanagerUse thecustomersname 3xHold thedoor for acustomerAvoidexcusesBepreparedShakehandswith yourcustomerSoundfriendlywhenansweringEngageindialogue

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Hi. How may I help you today?
  2. Thank the caller for holding.
  3. Hi my name is... I will be helping you today
  4. Leave a message
  5. Take into account the customer's point of view
  6. Tell caller you're putting them on hold
  7. Leave a positive impression
  8. Control the conversation
  9. Give main idea to customer
  10. Avoid mouth noises
  11. Get the customer to use your name
  12. I would be happy to help whoever is next
  13. Thank customer for # of years with us
  14. Uncover additional need through conversation
  15. Monogram the call
  16. Answer the phone in 2 rings
  17. Introduce a customer to a manager
  18. Use the customers name 3x
  19. Hold the door for a customer
  20. Avoid excuses
  21. Be prepared
  22. Shake hands with your customer
  23. Sound friendly when answering
  24. Engage in dialogue