BepreparedAvoidmouthnoisesUse thecustomersname 3xHi my nameis... I will behelping youtodayMonogramthe callEngageindialogueUncoveradditionalneedthroughconversationAnswerthe phonein 2 ringsIntroducea customerto amanagerGive mainidea tocustomerLeave amessageThankcustomerfor # ofyears with usTake intoaccount thecustomer'spoint of viewControl theconversationI would behappy tohelpwhoever isnextHold thedoor for acustomerShakehandswith yourcustomerSoundfriendlywhenansweringGet thecustomerto use yournameLeave apositiveimpressionThank thecaller forholding.Hi. Howmay I helpyoutoday?AvoidexcusesTell calleryou'reputting themon holdBepreparedAvoidmouthnoisesUse thecustomersname 3xHi my nameis... I will behelping youtodayMonogramthe callEngageindialogueUncoveradditionalneedthroughconversationAnswerthe phonein 2 ringsIntroducea customerto amanagerGive mainidea tocustomerLeave amessageThankcustomerfor # ofyears with usTake intoaccount thecustomer'spoint of viewControl theconversationI would behappy tohelpwhoever isnextHold thedoor for acustomerShakehandswith yourcustomerSoundfriendlywhenansweringGet thecustomerto use yournameLeave apositiveimpressionThank thecaller forholding.Hi. Howmay I helpyoutoday?AvoidexcusesTell calleryou'reputting themon hold

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Be prepared
  2. Avoid mouth noises
  3. Use the customers name 3x
  4. Hi my name is... I will be helping you today
  5. Monogram the call
  6. Engage in dialogue
  7. Uncover additional need through conversation
  8. Answer the phone in 2 rings
  9. Introduce a customer to a manager
  10. Give main idea to customer
  11. Leave a message
  12. Thank customer for # of years with us
  13. Take into account the customer's point of view
  14. Control the conversation
  15. I would be happy to help whoever is next
  16. Hold the door for a customer
  17. Shake hands with your customer
  18. Sound friendly when answering
  19. Get the customer to use your name
  20. Leave a positive impression
  21. Thank the caller for holding.
  22. Hi. How may I help you today?
  23. Avoid excuses
  24. Tell caller you're putting them on hold