Take intoaccount thecustomer'spoint of viewAvoidmouthnoisesAvoidexcusesI would behappy tohelpwhoever isnextHi my nameis... I will behelping youtodayAnswerthe phonein 2 ringsHi. Howmay I helpyoutoday?UncoveradditionalneedthroughconversationGive mainidea tocustomerControl theconversationLeave apositiveimpressionShakehandswith yourcustomerBepreparedEngageindialogueSoundfriendlywhenansweringThankcustomerfor # ofyears with usIntroducea customerto amanagerHold thedoor for acustomerLeave amessageGet thecustomerto use yournameMonogramthe callThank thecaller forholding.Tell calleryou'reputting themon holdUse thecustomersname 3xTake intoaccount thecustomer'spoint of viewAvoidmouthnoisesAvoidexcusesI would behappy tohelpwhoever isnextHi my nameis... I will behelping youtodayAnswerthe phonein 2 ringsHi. Howmay I helpyoutoday?UncoveradditionalneedthroughconversationGive mainidea tocustomerControl theconversationLeave apositiveimpressionShakehandswith yourcustomerBepreparedEngageindialogueSoundfriendlywhenansweringThankcustomerfor # ofyears with usIntroducea customerto amanagerHold thedoor for acustomerLeave amessageGet thecustomerto use yournameMonogramthe callThank thecaller forholding.Tell calleryou'reputting themon holdUse thecustomersname 3x

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Take into account the customer's point of view
  2. Avoid mouth noises
  3. Avoid excuses
  4. I would be happy to help whoever is next
  5. Hi my name is... I will be helping you today
  6. Answer the phone in 2 rings
  7. Hi. How may I help you today?
  8. Uncover additional need through conversation
  9. Give main idea to customer
  10. Control the conversation
  11. Leave a positive impression
  12. Shake hands with your customer
  13. Be prepared
  14. Engage in dialogue
  15. Sound friendly when answering
  16. Thank customer for # of years with us
  17. Introduce a customer to a manager
  18. Hold the door for a customer
  19. Leave a message
  20. Get the customer to use your name
  21. Monogram the call
  22. Thank the caller for holding.
  23. Tell caller you're putting them on hold
  24. Use the customers name 3x