Introducea customerto amanagerMonogramthe callLeave amessageUncoveradditionalneedthroughconversationHi my nameis... I will behelping youtodayGive mainidea tocustomerThankcustomerfor # ofyears with usTell calleryou'reputting themon holdAvoidmouthnoisesGet thecustomerto use yournameI would behappy tohelpwhoever isnextUse thecustomersname 3xAvoidexcusesControl theconversationTake intoaccount thecustomer'spoint of viewBepreparedShakehandswith yourcustomerHi. Howmay I helpyoutoday?Answerthe phonein 2 ringsLeave apositiveimpressionSoundfriendlywhenansweringHold thedoor for acustomerThank thecaller forholding.EngageindialogueIntroducea customerto amanagerMonogramthe callLeave amessageUncoveradditionalneedthroughconversationHi my nameis... I will behelping youtodayGive mainidea tocustomerThankcustomerfor # ofyears with usTell calleryou'reputting themon holdAvoidmouthnoisesGet thecustomerto use yournameI would behappy tohelpwhoever isnextUse thecustomersname 3xAvoidexcusesControl theconversationTake intoaccount thecustomer'spoint of viewBepreparedShakehandswith yourcustomerHi. Howmay I helpyoutoday?Answerthe phonein 2 ringsLeave apositiveimpressionSoundfriendlywhenansweringHold thedoor for acustomerThank thecaller forholding.Engageindialogue

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Introduce a customer to a manager
  2. Monogram the call
  3. Leave a message
  4. Uncover additional need through conversation
  5. Hi my name is... I will be helping you today
  6. Give main idea to customer
  7. Thank customer for # of years with us
  8. Tell caller you're putting them on hold
  9. Avoid mouth noises
  10. Get the customer to use your name
  11. I would be happy to help whoever is next
  12. Use the customers name 3x
  13. Avoid excuses
  14. Control the conversation
  15. Take into account the customer's point of view
  16. Be prepared
  17. Shake hands with your customer
  18. Hi. How may I help you today?
  19. Answer the phone in 2 rings
  20. Leave a positive impression
  21. Sound friendly when answering
  22. Hold the door for a customer
  23. Thank the caller for holding.
  24. Engage in dialogue