UncoveradditionalneedthroughconversationLeave amessageTake intoaccount thecustomer'spoint of viewAvoidexcusesThank thecaller forholding.Leave apositiveimpressionAvoidmouthnoisesControl theconversationSoundfriendlywhenansweringI would behappy tohelpwhoever isnextAnswerthe phonein 2 ringsHi. Howmay I helpyoutoday?Monogramthe callShakehandswith yourcustomerTell calleryou'reputting themon holdHold thedoor for acustomerGive mainidea tocustomerEngageindialogueHi my nameis... I will behelping youtodayUse thecustomersname 3xIntroducea customerto amanagerBepreparedGet thecustomerto use yournameThankcustomerfor # ofyears with usUncoveradditionalneedthroughconversationLeave amessageTake intoaccount thecustomer'spoint of viewAvoidexcusesThank thecaller forholding.Leave apositiveimpressionAvoidmouthnoisesControl theconversationSoundfriendlywhenansweringI would behappy tohelpwhoever isnextAnswerthe phonein 2 ringsHi. Howmay I helpyoutoday?Monogramthe callShakehandswith yourcustomerTell calleryou'reputting themon holdHold thedoor for acustomerGive mainidea tocustomerEngageindialogueHi my nameis... I will behelping youtodayUse thecustomersname 3xIntroducea customerto amanagerBepreparedGet thecustomerto use yournameThankcustomerfor # ofyears with us

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Uncover additional need through conversation
  2. Leave a message
  3. Take into account the customer's point of view
  4. Avoid excuses
  5. Thank the caller for holding.
  6. Leave a positive impression
  7. Avoid mouth noises
  8. Control the conversation
  9. Sound friendly when answering
  10. I would be happy to help whoever is next
  11. Answer the phone in 2 rings
  12. Hi. How may I help you today?
  13. Monogram the call
  14. Shake hands with your customer
  15. Tell caller you're putting them on hold
  16. Hold the door for a customer
  17. Give main idea to customer
  18. Engage in dialogue
  19. Hi my name is... I will be helping you today
  20. Use the customers name 3x
  21. Introduce a customer to a manager
  22. Be prepared
  23. Get the customer to use your name
  24. Thank customer for # of years with us