Tell calleryou'reputting themon holdIntroducea customerto amanagerThankcustomerfor # ofyears with usI would behappy tohelpwhoever isnextMonogramthe callSoundfriendlywhenansweringGet thecustomerto use yournameAvoidexcusesAnswerthe phonein 2 ringsEngageindialogueUncoveradditionalneedthroughconversationControl theconversationBepreparedLeave apositiveimpressionHi my nameis... I will behelping youtodayGive mainidea tocustomerAvoidmouthnoisesTake intoaccount thecustomer'spoint of viewLeave amessageThank thecaller forholding.Hi. Howmay I helpyoutoday?Hold thedoor for acustomerUse thecustomersname 3xShakehandswith yourcustomerTell calleryou'reputting themon holdIntroducea customerto amanagerThankcustomerfor # ofyears with usI would behappy tohelpwhoever isnextMonogramthe callSoundfriendlywhenansweringGet thecustomerto use yournameAvoidexcusesAnswerthe phonein 2 ringsEngageindialogueUncoveradditionalneedthroughconversationControl theconversationBepreparedLeave apositiveimpressionHi my nameis... I will behelping youtodayGive mainidea tocustomerAvoidmouthnoisesTake intoaccount thecustomer'spoint of viewLeave amessageThank thecaller forholding.Hi. Howmay I helpyoutoday?Hold thedoor for acustomerUse thecustomersname 3xShakehandswith yourcustomer

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Tell caller you're putting them on hold
  2. Introduce a customer to a manager
  3. Thank customer for # of years with us
  4. I would be happy to help whoever is next
  5. Monogram the call
  6. Sound friendly when answering
  7. Get the customer to use your name
  8. Avoid excuses
  9. Answer the phone in 2 rings
  10. Engage in dialogue
  11. Uncover additional need through conversation
  12. Control the conversation
  13. Be prepared
  14. Leave a positive impression
  15. Hi my name is... I will be helping you today
  16. Give main idea to customer
  17. Avoid mouth noises
  18. Take into account the customer's point of view
  19. Leave a message
  20. Thank the caller for holding.
  21. Hi. How may I help you today?
  22. Hold the door for a customer
  23. Use the customers name 3x
  24. Shake hands with your customer