I would behappy tohelpwhoever isnextUncoveradditionalneedthroughconversationHold thedoor for acustomerControl theconversationShakehandswith yourcustomerAvoidmouthnoisesThankcustomerfor # ofyears with usThank thecaller forholding.Hi my nameis... I will behelping youtodayEngageindialogueIntroducea customerto amanagerLeave apositiveimpressionLeave amessageBepreparedTake intoaccount thecustomer'spoint of viewMonogramthe callHi. Howmay I helpyoutoday?Give mainidea tocustomerAnswerthe phonein 2 ringsTell calleryou'reputting themon holdAvoidexcusesUse thecustomersname 3xSoundfriendlywhenansweringGet thecustomerto use yournameI would behappy tohelpwhoever isnextUncoveradditionalneedthroughconversationHold thedoor for acustomerControl theconversationShakehandswith yourcustomerAvoidmouthnoisesThankcustomerfor # ofyears with usThank thecaller forholding.Hi my nameis... I will behelping youtodayEngageindialogueIntroducea customerto amanagerLeave apositiveimpressionLeave amessageBepreparedTake intoaccount thecustomer'spoint of viewMonogramthe callHi. Howmay I helpyoutoday?Give mainidea tocustomerAnswerthe phonein 2 ringsTell calleryou'reputting themon holdAvoidexcusesUse thecustomersname 3xSoundfriendlywhenansweringGet thecustomerto use yourname

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I would be happy to help whoever is next
  2. Uncover additional need through conversation
  3. Hold the door for a customer
  4. Control the conversation
  5. Shake hands with your customer
  6. Avoid mouth noises
  7. Thank customer for # of years with us
  8. Thank the caller for holding.
  9. Hi my name is... I will be helping you today
  10. Engage in dialogue
  11. Introduce a customer to a manager
  12. Leave a positive impression
  13. Leave a message
  14. Be prepared
  15. Take into account the customer's point of view
  16. Monogram the call
  17. Hi. How may I help you today?
  18. Give main idea to customer
  19. Answer the phone in 2 rings
  20. Tell caller you're putting them on hold
  21. Avoid excuses
  22. Use the customers name 3x
  23. Sound friendly when answering
  24. Get the customer to use your name