Introduce a customer to a manager Monogram the call Leave a message Uncover additional need through conversation Hi my name is... I will be helping you today Give main idea to customer Thank customer for # of years with us Tell caller you're putting them on hold Avoid mouth noises Get the customer to use your name I would be happy to help whoever is next Use the customers name 3x Avoid excuses Control the conversation Take into account the customer's point of view Be prepared Shake hands with your customer Hi. How may I help you today? Answer the phone in 2 rings Leave a positive impression Sound friendly when answering Hold the door for a customer Thank the caller for holding. Engage in dialogue Introduce a customer to a manager Monogram the call Leave a message Uncover additional need through conversation Hi my name is... I will be helping you today Give main idea to customer Thank customer for # of years with us Tell caller you're putting them on hold Avoid mouth noises Get the customer to use your name I would be happy to help whoever is next Use the customers name 3x Avoid excuses Control the conversation Take into account the customer's point of view Be prepared Shake hands with your customer Hi. How may I help you today? Answer the phone in 2 rings Leave a positive impression Sound friendly when answering Hold the door for a customer Thank the caller for holding. Engage in dialogue
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Introduce a customer to a manager
Monogram the call
Leave a message
Uncover additional need through conversation
Hi my name is... I will be helping you today
Give main idea to customer
Thank customer
for # of
years with us
Tell caller you're putting them on hold
Avoid mouth noises
Get the customer to use your name
I would be happy to help whoever is next
Use the customers name 3x
Avoid excuses
Control the conversation
Take into account the customer's point of view
Be prepared
Shake hands with your customer
Hi. How may I help you today?
Answer the phone in 2 rings
Leave a positive impression
Sound friendly when answering
Hold the door for a customer
Thank the caller for holding.
Engage in dialogue