Sound friendly when answering Be prepared Hold the door for a customer Introduce a customer to a manager Tell caller you're putting them on hold Thank the caller for holding. Take into account the customer's point of view Control the conversation Avoid excuses Get the customer to use your name Leave a message Give main idea to customer Answer the phone in 2 rings Hi. How may I help you today? Thank customer for # of years with us Avoid mouth noises Engage in dialogue Monogram the call Hi my name is... I will be helping you today Shake hands with your customer Uncover additional need through conversation Use the customers name 3x Leave a positive impression I would be happy to help whoever is next Sound friendly when answering Be prepared Hold the door for a customer Introduce a customer to a manager Tell caller you're putting them on hold Thank the caller for holding. Take into account the customer's point of view Control the conversation Avoid excuses Get the customer to use your name Leave a message Give main idea to customer Answer the phone in 2 rings Hi. How may I help you today? Thank customer for # of years with us Avoid mouth noises Engage in dialogue Monogram the call Hi my name is... I will be helping you today Shake hands with your customer Uncover additional need through conversation Use the customers name 3x Leave a positive impression I would be happy to help whoever is next
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Sound friendly when answering
Be prepared
Hold the door for a customer
Introduce a customer to a manager
Tell caller you're putting them on hold
Thank the caller for holding.
Take into account the customer's point of view
Control the conversation
Avoid excuses
Get the customer to use your name
Leave a message
Give main idea to customer
Answer the phone in 2 rings
Hi. How may I help you today?
Thank customer
for # of
years with us
Avoid mouth noises
Engage in dialogue
Monogram the call
Hi my name is... I will be helping you today
Shake hands with your customer
Uncover additional need through conversation
Use the customers name 3x
Leave a positive impression
I would be happy to help whoever is next