SoundfriendlywhenansweringGet thecustomerto use yournameLeave apositiveimpressionAnswerthe phonein 2 ringsMonogramthe callShakehandswith yourcustomerHi my nameis... I will behelping youtodayIntroducea customerto amanagerAvoidmouthnoisesAvoidexcusesTake intoaccount thecustomer'spoint of viewControl theconversationBepreparedTell calleryou'reputting themon holdI would behappy tohelpwhoever isnextUse thecustomersname 3xGive mainidea tocustomerLeave amessageHold thedoor for acustomerHi. Howmay I helpyoutoday?UncoveradditionalneedthroughconversationThank thecaller forholding.EngageindialogueThankcustomerfor # ofyears with usSoundfriendlywhenansweringGet thecustomerto use yournameLeave apositiveimpressionAnswerthe phonein 2 ringsMonogramthe callShakehandswith yourcustomerHi my nameis... I will behelping youtodayIntroducea customerto amanagerAvoidmouthnoisesAvoidexcusesTake intoaccount thecustomer'spoint of viewControl theconversationBepreparedTell calleryou'reputting themon holdI would behappy tohelpwhoever isnextUse thecustomersname 3xGive mainidea tocustomerLeave amessageHold thedoor for acustomerHi. Howmay I helpyoutoday?UncoveradditionalneedthroughconversationThank thecaller forholding.EngageindialogueThankcustomerfor # ofyears with us

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sound friendly when answering
  2. Get the customer to use your name
  3. Leave a positive impression
  4. Answer the phone in 2 rings
  5. Monogram the call
  6. Shake hands with your customer
  7. Hi my name is... I will be helping you today
  8. Introduce a customer to a manager
  9. Avoid mouth noises
  10. Avoid excuses
  11. Take into account the customer's point of view
  12. Control the conversation
  13. Be prepared
  14. Tell caller you're putting them on hold
  15. I would be happy to help whoever is next
  16. Use the customers name 3x
  17. Give main idea to customer
  18. Leave a message
  19. Hold the door for a customer
  20. Hi. How may I help you today?
  21. Uncover additional need through conversation
  22. Thank the caller for holding.
  23. Engage in dialogue
  24. Thank customer for # of years with us