I would behappy tohelpwhoever isnextUncoveradditionalneedthroughconversationTell calleryou'reputting themon holdBepreparedIntroducea customerto amanagerLeave amessageTake intoaccount thecustomer'spoint of viewControl theconversationAvoidexcusesLeave apositiveimpressionThankcustomerfor # ofyears with usShakehandswith yourcustomerGive mainidea tocustomerUse thecustomersname 3xEngageindialogueHi. Howmay I helpyoutoday?Hold thedoor for acustomerAnswerthe phonein 2 ringsMonogramthe callSoundfriendlywhenansweringThank thecaller forholding.Hi my nameis... I will behelping youtodayGet thecustomerto use yournameAvoidmouthnoisesI would behappy tohelpwhoever isnextUncoveradditionalneedthroughconversationTell calleryou'reputting themon holdBepreparedIntroducea customerto amanagerLeave amessageTake intoaccount thecustomer'spoint of viewControl theconversationAvoidexcusesLeave apositiveimpressionThankcustomerfor # ofyears with usShakehandswith yourcustomerGive mainidea tocustomerUse thecustomersname 3xEngageindialogueHi. Howmay I helpyoutoday?Hold thedoor for acustomerAnswerthe phonein 2 ringsMonogramthe callSoundfriendlywhenansweringThank thecaller forholding.Hi my nameis... I will behelping youtodayGet thecustomerto use yournameAvoidmouthnoises

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I would be happy to help whoever is next
  2. Uncover additional need through conversation
  3. Tell caller you're putting them on hold
  4. Be prepared
  5. Introduce a customer to a manager
  6. Leave a message
  7. Take into account the customer's point of view
  8. Control the conversation
  9. Avoid excuses
  10. Leave a positive impression
  11. Thank customer for # of years with us
  12. Shake hands with your customer
  13. Give main idea to customer
  14. Use the customers name 3x
  15. Engage in dialogue
  16. Hi. How may I help you today?
  17. Hold the door for a customer
  18. Answer the phone in 2 rings
  19. Monogram the call
  20. Sound friendly when answering
  21. Thank the caller for holding.
  22. Hi my name is... I will be helping you today
  23. Get the customer to use your name
  24. Avoid mouth noises