This bingo card has 1 images and 15 words: Monthly Individual's handle ratio >=99%, Monthly Individual ACW >= 2 mins, Improvement idea presented, Monthly Quality Audits >=90%, Perfect Schedule attendance, Lunch and break perfect time's adherence, Monthly AHT+ACW<=7.20 min, Monthly Average ACW Percentage Usage <=45%, Provide a best practice to the team on huddle, 1 new helpful script created, 0 invalid escalations, Exceed expectation on a call evaluated, Monthly Team's abandoned rate <= 10%, Reinforce the use of logmein to guide TM and Right First Time: ≥99%.
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