Provide abest practiceto the teamon huddlePerfectScheduleattendanceMonthlyQualityAudits>=90%MonthlyIndividualACW >= 2minsMonthlyTeam'sabandonedrate <= 10%ImprovementideapresentedMonthlyIndividual'shandle ratio>=99%MonthlyAverage ACWPercentageUsage <=45%Exceedexpectationon a callevaluatedLunch andbreak perfecttime'sadherence0 invalidescalationsMonthlyAHT+ACW<=7.20minRight FirstTime:≥99% Reinforcethe use oflogmein toguide TM1 newhelpfulscriptcreatedProvide abest practiceto the teamon huddlePerfectScheduleattendanceMonthlyQualityAudits>=90%MonthlyIndividualACW >= 2minsMonthlyTeam'sabandonedrate <= 10%ImprovementideapresentedMonthlyIndividual'shandle ratio>=99%MonthlyAverage ACWPercentageUsage <=45%Exceedexpectationon a callevaluatedLunch andbreak perfecttime'sadherence0 invalidescalationsMonthlyAHT+ACW<=7.20minRight FirstTime:≥99% Reinforcethe use oflogmein toguide TM1 newhelpfulscriptcreated

Tier 1 Contact Center BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
  1. Provide a best practice to the team on huddle
  2. Perfect Schedule attendance
  3. Monthly Quality Audits >=90%
  4. Monthly Individual ACW >= 2 mins
  5. Monthly Team's abandoned rate <= 10%
  6. Improvement idea presented
  8. Monthly Individual's handle ratio >=99%
  9. Monthly Average ACW Percentage Usage <=45%
  10. Exceed expectation on a call evaluated
  11. Lunch and break perfect time's adherence
  12. 0 invalid escalations
  13. Monthly AHT+ACW<=7.20 min
  14. Right First Time: ≥99%
  15. Reinforce the use of logmein to guide TM
  16. 1 new helpful script created