MonthlyIndividualACW >= 2minsExceedexpectationon a callevaluatedRight FirstTime:≥99% MonthlyTeam'sabandonedrate <= 10%MonthlyAverage ACWPercentageUsage <=45%Provide abest practiceto the teamon huddleLunch andbreak perfecttime'sadherenceMonthlyQualityAudits>=90%ImprovementideapresentedMonthlyAHT+ACW<=7.20min1 newhelpfulscriptcreated0 invalidescalationsPerfectScheduleattendanceReinforcethe use oflogmein toguide TMMonthlyIndividual'shandle ratio>=99%MonthlyIndividualACW >= 2minsExceedexpectationon a callevaluatedRight FirstTime:≥99% MonthlyTeam'sabandonedrate <= 10%MonthlyAverage ACWPercentageUsage <=45%Provide abest practiceto the teamon huddleLunch andbreak perfecttime'sadherenceMonthlyQualityAudits>=90%ImprovementideapresentedMonthlyAHT+ACW<=7.20min1 newhelpfulscriptcreated0 invalidescalationsPerfectScheduleattendanceReinforcethe use oflogmein toguide TMMonthlyIndividual'shandle ratio>=99%

Tier 1 Contact Center BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Monthly Individual ACW >= 2 mins
  2. Exceed expectation on a call evaluated
  3. Right First Time: ≥99%
  4. Monthly Team's abandoned rate <= 10%
  5. Monthly Average ACW Percentage Usage <=45%
  6. Provide a best practice to the team on huddle
  8. Lunch and break perfect time's adherence
  9. Monthly Quality Audits >=90%
  10. Improvement idea presented
  11. Monthly AHT+ACW<=7.20 min
  12. 1 new helpful script created
  13. 0 invalid escalations
  14. Perfect Schedule attendance
  15. Reinforce the use of logmein to guide TM
  16. Monthly Individual's handle ratio >=99%