Right FirstTime:≥99% Exceedexpectationon a callevaluatedMonthlyQualityAudits>=90%Provide abest practiceto the teamon huddleImprovementideapresented0 invalidescalationsMonthlyTeam'sabandonedrate <= 10%MonthlyAHT+ACW<=7.20minLunch andbreak perfecttime'sadherencePerfectScheduleattendanceMonthlyIndividualACW >= 2minsReinforcethe use oflogmein toguide TMMonthlyAverage ACWPercentageUsage <=45%MonthlyIndividual'shandle ratio>=99%1 newhelpfulscriptcreatedRight FirstTime:≥99% Exceedexpectationon a callevaluatedMonthlyQualityAudits>=90%Provide abest practiceto the teamon huddleImprovementideapresented0 invalidescalationsMonthlyTeam'sabandonedrate <= 10%MonthlyAHT+ACW<=7.20minLunch andbreak perfecttime'sadherencePerfectScheduleattendanceMonthlyIndividualACW >= 2minsReinforcethe use oflogmein toguide TMMonthlyAverage ACWPercentageUsage <=45%MonthlyIndividual'shandle ratio>=99%1 newhelpfulscriptcreated

Tier 1 Contact Center BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Right First Time: ≥99%
  3. Exceed expectation on a call evaluated
  4. Monthly Quality Audits >=90%
  5. Provide a best practice to the team on huddle
  6. Improvement idea presented
  7. 0 invalid escalations
  8. Monthly Team's abandoned rate <= 10%
  9. Monthly AHT+ACW<=7.20 min
  10. Lunch and break perfect time's adherence
  11. Perfect Schedule attendance
  12. Monthly Individual ACW >= 2 mins
  13. Reinforce the use of logmein to guide TM
  14. Monthly Average ACW Percentage Usage <=45%
  15. Monthly Individual's handle ratio >=99%
  16. 1 new helpful script created