ImprovementideapresentedMonthlyIndividual'shandle ratio>=99%Lunch andbreak perfecttime'sadherenceProvide abest practiceto the teamon huddleMonthlyTeam'sabandonedrate <= 10%Exceedexpectationon a callevaluatedMonthlyAverage ACWPercentageUsage <=45%MonthlyAHT+ACW<=7.20minMonthlyIndividualACW >= 2mins0 invalidescalationsPerfectScheduleattendanceMonthlyQualityAudits>=90%Right FirstTime:≥99% Reinforcethe use oflogmein toguide TM1 newhelpfulscriptcreatedImprovementideapresentedMonthlyIndividual'shandle ratio>=99%Lunch andbreak perfecttime'sadherenceProvide abest practiceto the teamon huddleMonthlyTeam'sabandonedrate <= 10%Exceedexpectationon a callevaluatedMonthlyAverage ACWPercentageUsage <=45%MonthlyAHT+ACW<=7.20minMonthlyIndividualACW >= 2mins0 invalidescalationsPerfectScheduleattendanceMonthlyQualityAudits>=90%Right FirstTime:≥99% Reinforcethe use oflogmein toguide TM1 newhelpfulscriptcreated

Tier 1 Contact Center BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Improvement idea presented
  3. Monthly Individual's handle ratio >=99%
  4. Lunch and break perfect time's adherence
  5. Provide a best practice to the team on huddle
  6. Monthly Team's abandoned rate <= 10%
  7. Exceed expectation on a call evaluated
  8. Monthly Average ACW Percentage Usage <=45%
  9. Monthly AHT+ACW<=7.20 min
  10. Monthly Individual ACW >= 2 mins
  11. 0 invalid escalations
  12. Perfect Schedule attendance
  13. Monthly Quality Audits >=90%
  14. Right First Time: ≥99%
  15. Reinforce the use of logmein to guide TM
  16. 1 new helpful script created