Provide abest practiceto the teamon huddleMonthlyAverage ACWPercentageUsage <=45%Right FirstTime:≥99% Reinforcethe use oflogmein toguide TMExceedexpectationon a callevaluated1 newhelpfulscriptcreatedLunch andbreak perfecttime'sadherence0 invalidescalationsMonthlyAHT+ACW<=7.20minPerfectScheduleattendanceMonthlyIndividual'shandle ratio>=99%ImprovementideapresentedMonthlyTeam'sabandonedrate <= 10%MonthlyQualityAudits>=90%MonthlyIndividualACW >= 2minsProvide abest practiceto the teamon huddleMonthlyAverage ACWPercentageUsage <=45%Right FirstTime:≥99% Reinforcethe use oflogmein toguide TMExceedexpectationon a callevaluated1 newhelpfulscriptcreatedLunch andbreak perfecttime'sadherence0 invalidescalationsMonthlyAHT+ACW<=7.20minPerfectScheduleattendanceMonthlyIndividual'shandle ratio>=99%ImprovementideapresentedMonthlyTeam'sabandonedrate <= 10%MonthlyQualityAudits>=90%MonthlyIndividualACW >= 2mins

Tier 1 Contact Center BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Provide a best practice to the team on huddle
  2. Monthly Average ACW Percentage Usage <=45%
  3. Right First Time: ≥99%
  4. Reinforce the use of logmein to guide TM
  5. Exceed expectation on a call evaluated
  7. 1 new helpful script created
  8. Lunch and break perfect time's adherence
  9. 0 invalid escalations
  10. Monthly AHT+ACW<=7.20 min
  11. Perfect Schedule attendance
  12. Monthly Individual's handle ratio >=99%
  13. Improvement idea presented
  14. Monthly Team's abandoned rate <= 10%
  15. Monthly Quality Audits >=90%
  16. Monthly Individual ACW >= 2 mins