MonthlyAverage ACWPercentageUsage <=45%Provide abest practiceto the teamon huddleMonthlyAHT+ACW<=7.20minMonthlyQualityAudits>=90%MonthlyTeam'sabandonedrate <= 10%0 invalidescalations1 newhelpfulscriptcreatedReinforcethe use oflogmein toguide TMExceedexpectationon a callevaluatedMonthlyIndividual'shandle ratio>=99%PerfectScheduleattendanceImprovementideapresentedLunch andbreak perfecttime'sadherenceMonthlyIndividualACW >= 2minsRight FirstTime:≥99% MonthlyAverage ACWPercentageUsage <=45%Provide abest practiceto the teamon huddleMonthlyAHT+ACW<=7.20minMonthlyQualityAudits>=90%MonthlyTeam'sabandonedrate <= 10%0 invalidescalations1 newhelpfulscriptcreatedReinforcethe use oflogmein toguide TMExceedexpectationon a callevaluatedMonthlyIndividual'shandle ratio>=99%PerfectScheduleattendanceImprovementideapresentedLunch andbreak perfecttime'sadherenceMonthlyIndividualACW >= 2minsRight FirstTime:≥99% 

Tier 1 Contact Center BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Monthly Average ACW Percentage Usage <=45%
  2. Provide a best practice to the team on huddle
  3. Monthly AHT+ACW<=7.20 min
  4. Monthly Quality Audits >=90%
  5. Monthly Team's abandoned rate <= 10%
  6. 0 invalid escalations
  7. 1 new helpful script created
  8. Reinforce the use of logmein to guide TM
  9. Exceed expectation on a call evaluated
  11. Monthly Individual's handle ratio >=99%
  12. Perfect Schedule attendance
  13. Improvement idea presented
  14. Lunch and break perfect time's adherence
  15. Monthly Individual ACW >= 2 mins
  16. Right First Time: ≥99%