PerfectScheduleattendanceImprovementideapresentedExceedexpectationon a callevaluated1 newhelpfulscriptcreated0 invalidescalationsLunch andbreak perfecttime'sadherenceMonthlyAHT+ACW<=7.20minReinforcethe use oflogmein toguide TMProvide abest practiceto the teamon huddleMonthlyTeam'sabandonedrate <= 10%MonthlyIndividual'shandle ratio>=99%MonthlyIndividualACW >= 2minsMonthlyQualityAudits>=90%MonthlyAverage ACWPercentageUsage <=45%Right FirstTime:≥99% PerfectScheduleattendanceImprovementideapresentedExceedexpectationon a callevaluated1 newhelpfulscriptcreated0 invalidescalationsLunch andbreak perfecttime'sadherenceMonthlyAHT+ACW<=7.20minReinforcethe use oflogmein toguide TMProvide abest practiceto the teamon huddleMonthlyTeam'sabandonedrate <= 10%MonthlyIndividual'shandle ratio>=99%MonthlyIndividualACW >= 2minsMonthlyQualityAudits>=90%MonthlyAverage ACWPercentageUsage <=45%Right FirstTime:≥99% 

Tier 1 Contact Center BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Perfect Schedule attendance
  2. Improvement idea presented
  3. Exceed expectation on a call evaluated
  4. 1 new helpful script created
  5. 0 invalid escalations
  6. Lunch and break perfect time's adherence
  7. Monthly AHT+ACW<=7.20 min
  8. Reinforce the use of logmein to guide TM
  10. Provide a best practice to the team on huddle
  11. Monthly Team's abandoned rate <= 10%
  12. Monthly Individual's handle ratio >=99%
  13. Monthly Individual ACW >= 2 mins
  14. Monthly Quality Audits >=90%
  15. Monthly Average ACW Percentage Usage <=45%
  16. Right First Time: ≥99%