0 invalidescalationsRight FirstTime:≥99% MonthlyIndividualACW >= 2minsPerfectScheduleattendanceLunch andbreak perfecttime'sadherenceImprovementideapresentedMonthlyIndividual'shandle ratio>=99%MonthlyAverage ACWPercentageUsage <=45%MonthlyAHT+ACW<=7.20min1 newhelpfulscriptcreatedMonthlyTeam'sabandonedrate <= 10%MonthlyQualityAudits>=90%Provide abest practiceto the teamon huddleReinforcethe use oflogmein toguide TMExceedexpectationon a callevaluated0 invalidescalationsRight FirstTime:≥99% MonthlyIndividualACW >= 2minsPerfectScheduleattendanceLunch andbreak perfecttime'sadherenceImprovementideapresentedMonthlyIndividual'shandle ratio>=99%MonthlyAverage ACWPercentageUsage <=45%MonthlyAHT+ACW<=7.20min1 newhelpfulscriptcreatedMonthlyTeam'sabandonedrate <= 10%MonthlyQualityAudits>=90%Provide abest practiceto the teamon huddleReinforcethe use oflogmein toguide TMExceedexpectationon a callevaluated

Tier 1 Contact Center BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 0 invalid escalations
  2. Right First Time: ≥99%
  3. Monthly Individual ACW >= 2 mins
  4. Perfect Schedule attendance
  5. Lunch and break perfect time's adherence
  6. Improvement idea presented
  7. Monthly Individual's handle ratio >=99%
  8. Monthly Average ACW Percentage Usage <=45%
  9. Monthly AHT+ACW<=7.20 min
  10. 1 new helpful script created
  11. Monthly Team's abandoned rate <= 10%
  13. Monthly Quality Audits >=90%
  14. Provide a best practice to the team on huddle
  15. Reinforce the use of logmein to guide TM
  16. Exceed expectation on a call evaluated