0 invalidescalationsMonthlyTeam'sabandonedrate <= 10%Reinforcethe use oflogmein toguide TMMonthlyQualityAudits>=90%MonthlyIndividualACW >= 2minsPerfectScheduleattendanceExceedexpectationon a callevaluatedRight FirstTime:≥99% MonthlyAHT+ACW<=7.20minImprovementideapresented1 newhelpfulscriptcreatedMonthlyIndividual'shandle ratio>=99%Lunch andbreak perfecttime'sadherenceMonthlyAverage ACWPercentageUsage <=45%Provide abest practiceto the teamon huddle0 invalidescalationsMonthlyTeam'sabandonedrate <= 10%Reinforcethe use oflogmein toguide TMMonthlyQualityAudits>=90%MonthlyIndividualACW >= 2minsPerfectScheduleattendanceExceedexpectationon a callevaluatedRight FirstTime:≥99% MonthlyAHT+ACW<=7.20minImprovementideapresented1 newhelpfulscriptcreatedMonthlyIndividual'shandle ratio>=99%Lunch andbreak perfecttime'sadherenceMonthlyAverage ACWPercentageUsage <=45%Provide abest practiceto the teamon huddle

Tier 1 Contact Center BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 0 invalid escalations
  2. Monthly Team's abandoned rate <= 10%
  3. Reinforce the use of logmein to guide TM
  4. Monthly Quality Audits >=90%
  5. Monthly Individual ACW >= 2 mins
  6. Perfect Schedule attendance
  7. Exceed expectation on a call evaluated
  9. Right First Time: ≥99%
  10. Monthly AHT+ACW<=7.20 min
  11. Improvement idea presented
  12. 1 new helpful script created
  13. Monthly Individual's handle ratio >=99%
  14. Lunch and break perfect time's adherence
  15. Monthly Average ACW Percentage Usage <=45%
  16. Provide a best practice to the team on huddle