Improvementideapresented0 invalidescalationsMonthlyIndividual'shandle ratio>=99%MonthlyTeam'sabandonedrate <= 10%1 newhelpfulscriptcreatedPerfectScheduleattendanceExceedexpectationon a callevaluatedLunch andbreak perfecttime'sadherenceReinforcethe use oflogmein toguide TMProvide abest practiceto the teamon huddleMonthlyAHT+ACW<=7.20minMonthlyQualityAudits>=90%Right FirstTime:≥99% MonthlyAverage ACWPercentageUsage <=45%MonthlyIndividualACW >= 2minsImprovementideapresented0 invalidescalationsMonthlyIndividual'shandle ratio>=99%MonthlyTeam'sabandonedrate <= 10%1 newhelpfulscriptcreatedPerfectScheduleattendanceExceedexpectationon a callevaluatedLunch andbreak perfecttime'sadherenceReinforcethe use oflogmein toguide TMProvide abest practiceto the teamon huddleMonthlyAHT+ACW<=7.20minMonthlyQualityAudits>=90%Right FirstTime:≥99% MonthlyAverage ACWPercentageUsage <=45%MonthlyIndividualACW >= 2mins

Tier 1 Contact Center BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
  1. Improvement idea presented
  2. 0 invalid escalations
  3. Monthly Individual's handle ratio >=99%
  4. Monthly Team's abandoned rate <= 10%
  5. 1 new helpful script created
  6. Perfect Schedule attendance
  7. Exceed expectation on a call evaluated
  8. Lunch and break perfect time's adherence
  9. Reinforce the use of logmein to guide TM
  10. Provide a best practice to the team on huddle
  11. Monthly AHT+ACW<=7.20 min
  13. Monthly Quality Audits >=90%
  14. Right First Time: ≥99%
  15. Monthly Average ACW Percentage Usage <=45%
  16. Monthly Individual ACW >= 2 mins