ImprovementideapresentedMonthlyAverage ACWPercentageUsage <=45%Provide abest practiceto the teamon huddleRight FirstTime:≥99% MonthlyAHT+ACW<=7.20minPerfectScheduleattendanceMonthlyTeam'sabandonedrate <= 10%1 newhelpfulscriptcreated0 invalidescalationsMonthlyIndividualACW >= 2minsReinforcethe use oflogmein toguide TMExceedexpectationon a callevaluatedMonthlyIndividual'shandle ratio>=99%Lunch andbreak perfecttime'sadherenceMonthlyQualityAudits>=90%ImprovementideapresentedMonthlyAverage ACWPercentageUsage <=45%Provide abest practiceto the teamon huddleRight FirstTime:≥99% MonthlyAHT+ACW<=7.20minPerfectScheduleattendanceMonthlyTeam'sabandonedrate <= 10%1 newhelpfulscriptcreated0 invalidescalationsMonthlyIndividualACW >= 2minsReinforcethe use oflogmein toguide TMExceedexpectationon a callevaluatedMonthlyIndividual'shandle ratio>=99%Lunch andbreak perfecttime'sadherenceMonthlyQualityAudits>=90%

Tier 1 Contact Center BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Improvement idea presented
  2. Monthly Average ACW Percentage Usage <=45%
  3. Provide a best practice to the team on huddle
  4. Right First Time: ≥99%
  5. Monthly AHT+ACW<=7.20 min
  6. Perfect Schedule attendance
  8. Monthly Team's abandoned rate <= 10%
  9. 1 new helpful script created
  10. 0 invalid escalations
  11. Monthly Individual ACW >= 2 mins
  12. Reinforce the use of logmein to guide TM
  13. Exceed expectation on a call evaluated
  14. Monthly Individual's handle ratio >=99%
  15. Lunch and break perfect time's adherence
  16. Monthly Quality Audits >=90%