Lunch andbreak perfecttime'sadherenceRight FirstTime:≥99% MonthlyIndividual'shandle ratio>=99%0 invalidescalations1 newhelpfulscriptcreatedProvide abest practiceto the teamon huddlePerfectScheduleattendanceMonthlyIndividualACW >= 2minsReinforcethe use oflogmein toguide TMExceedexpectationon a callevaluatedMonthlyAHT+ACW<=7.20minImprovementideapresentedMonthlyQualityAudits>=90%MonthlyAverage ACWPercentageUsage <=45%MonthlyTeam'sabandonedrate <= 10%Lunch andbreak perfecttime'sadherenceRight FirstTime:≥99% MonthlyIndividual'shandle ratio>=99%0 invalidescalations1 newhelpfulscriptcreatedProvide abest practiceto the teamon huddlePerfectScheduleattendanceMonthlyIndividualACW >= 2minsReinforcethe use oflogmein toguide TMExceedexpectationon a callevaluatedMonthlyAHT+ACW<=7.20minImprovementideapresentedMonthlyQualityAudits>=90%MonthlyAverage ACWPercentageUsage <=45%MonthlyTeam'sabandonedrate <= 10%

Tier 1 Contact Center BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Lunch and break perfect time's adherence
  2. Right First Time: ≥99%
  3. Monthly Individual's handle ratio >=99%
  4. 0 invalid escalations
  5. 1 new helpful script created
  6. Provide a best practice to the team on huddle
  7. Perfect Schedule attendance
  8. Monthly Individual ACW >= 2 mins
  9. Reinforce the use of logmein to guide TM
  10. Exceed expectation on a call evaluated
  11. Monthly AHT+ACW<=7.20 min
  12. Improvement idea presented
  13. Monthly Quality Audits >=90%
  14. Monthly Average ACW Percentage Usage <=45%
  15. Monthly Team's abandoned rate <= 10%