Provide abest practiceto the teamon huddleReinforcethe use oflogmein toguide TMImprovementideapresentedRight FirstTime:≥99% MonthlyAverage ACWPercentageUsage <=45%MonthlyAHT+ACW<=7.20min1 newhelpfulscriptcreatedMonthlyQualityAudits>=90%0 invalidescalationsExceedexpectationon a callevaluatedMonthlyIndividual'shandle ratio>=99%PerfectScheduleattendanceMonthlyIndividualACW >= 2minsLunch andbreak perfecttime'sadherenceMonthlyTeam'sabandonedrate <= 10%Provide abest practiceto the teamon huddleReinforcethe use oflogmein toguide TMImprovementideapresentedRight FirstTime:≥99% MonthlyAverage ACWPercentageUsage <=45%MonthlyAHT+ACW<=7.20min1 newhelpfulscriptcreatedMonthlyQualityAudits>=90%0 invalidescalationsExceedexpectationon a callevaluatedMonthlyIndividual'shandle ratio>=99%PerfectScheduleattendanceMonthlyIndividualACW >= 2minsLunch andbreak perfecttime'sadherenceMonthlyTeam'sabandonedrate <= 10%

Tier 1 Contact Center BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Provide a best practice to the team on huddle
  2. Reinforce the use of logmein to guide TM
  3. Improvement idea presented
  4. Right First Time: ≥99%
  5. Monthly Average ACW Percentage Usage <=45%
  6. Monthly AHT+ACW<=7.20 min
  7. 1 new helpful script created
  8. Monthly Quality Audits >=90%
  9. 0 invalid escalations
  10. Exceed expectation on a call evaluated
  11. Monthly Individual's handle ratio >=99%
  12. Perfect Schedule attendance
  13. Monthly Individual ACW >= 2 mins
  14. Lunch and break perfect time's adherence
  16. Monthly Team's abandoned rate <= 10%