Right FirstTime:≥99% Reinforcethe use oflogmein toguide TMMonthlyAHT+ACW<=7.20minMonthlyIndividual'shandle ratio>=99%Lunch andbreak perfecttime'sadherenceMonthlyQualityAudits>=90%1 newhelpfulscriptcreated0 invalidescalationsImprovementideapresentedMonthlyIndividualACW >= 2minsExceedexpectationon a callevaluatedMonthlyTeam'sabandonedrate <= 10%Provide abest practiceto the teamon huddleMonthlyAverage ACWPercentageUsage <=45%PerfectScheduleattendanceRight FirstTime:≥99% Reinforcethe use oflogmein toguide TMMonthlyAHT+ACW<=7.20minMonthlyIndividual'shandle ratio>=99%Lunch andbreak perfecttime'sadherenceMonthlyQualityAudits>=90%1 newhelpfulscriptcreated0 invalidescalationsImprovementideapresentedMonthlyIndividualACW >= 2minsExceedexpectationon a callevaluatedMonthlyTeam'sabandonedrate <= 10%Provide abest practiceto the teamon huddleMonthlyAverage ACWPercentageUsage <=45%PerfectScheduleattendance

Tier 1 Contact Center BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Right First Time: ≥99%
  2. Reinforce the use of logmein to guide TM
  3. Monthly AHT+ACW<=7.20 min
  4. Monthly Individual's handle ratio >=99%
  5. Lunch and break perfect time's adherence
  6. Monthly Quality Audits >=90%
  8. 1 new helpful script created
  9. 0 invalid escalations
  10. Improvement idea presented
  11. Monthly Individual ACW >= 2 mins
  12. Exceed expectation on a call evaluated
  13. Monthly Team's abandoned rate <= 10%
  14. Provide a best practice to the team on huddle
  15. Monthly Average ACW Percentage Usage <=45%
  16. Perfect Schedule attendance