Exceedexpectationon a callevaluatedMonthlyAverage ACWPercentageUsage <=45%MonthlyTeam'sabandonedrate <= 10%ImprovementideapresentedMonthlyIndividual'shandle ratio>=99%Provide abest practiceto the teamon huddleLunch andbreak perfecttime'sadherenceReinforcethe use oflogmein toguide TM0 invalidescalationsMonthlyAHT+ACW<=7.20minMonthlyQualityAudits>=90%1 newhelpfulscriptcreatedRight FirstTime:≥99% PerfectScheduleattendanceMonthlyIndividualACW >= 2minsExceedexpectationon a callevaluatedMonthlyAverage ACWPercentageUsage <=45%MonthlyTeam'sabandonedrate <= 10%ImprovementideapresentedMonthlyIndividual'shandle ratio>=99%Provide abest practiceto the teamon huddleLunch andbreak perfecttime'sadherenceReinforcethe use oflogmein toguide TM0 invalidescalationsMonthlyAHT+ACW<=7.20minMonthlyQualityAudits>=90%1 newhelpfulscriptcreatedRight FirstTime:≥99% PerfectScheduleattendanceMonthlyIndividualACW >= 2mins

Tier 1 Contact Center BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Exceed expectation on a call evaluated
  2. Monthly Average ACW Percentage Usage <=45%
  3. Monthly Team's abandoned rate <= 10%
  4. Improvement idea presented
  5. Monthly Individual's handle ratio >=99%
  6. Provide a best practice to the team on huddle
  7. Lunch and break perfect time's adherence
  8. Reinforce the use of logmein to guide TM
  9. 0 invalid escalations
  10. Monthly AHT+ACW<=7.20 min
  11. Monthly Quality Audits >=90%
  12. 1 new helpful script created
  13. Right First Time: ≥99%
  14. Perfect Schedule attendance
  16. Monthly Individual ACW >= 2 mins