This bingo card has a free space and 24 words: Dental call where Guide had to call vendor, Transportation Call, Observed a Grievance, Assistance with Prior Authorization, Guide helped resolve an open case, Created Community or Clinical Guide case, Call with CVS Caremark, Noted the Guide repeated reason for Member's call, Explained the AOR process, Answered LIS question, Answered LEP question, Assisted with vision benefit call, Assisted Member with reimbursement, Member needed help with DME, Member needed help with diabetic supplies, Observed a Welcome Call, Guide sent information via US Mail, Guide sent information via SMS, Assisted member with new ID card, Created a case for Enrollment, Transferred Member to Sales, Filed an appeal, Quoted premium from Billing tab and Assisted with a Claim question.
Call Shadow Bingo 1 | CR/RR July 2020 | Responsive Service Bingo | BENEFITS BINGO | CSR Bingo
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