QuotedpremiumfromBilling tabAssistedMember withreimbursementGuide sentinformationvia USMailFiledanappealCreatedCommunityor ClinicalGuide caseMemberneededhelp withDMEAssistedmemberwith newID cardAnsweredLEPquestionDental callwhere Guidehad to callvendorGuide sentinformationvia SMSAnsweredLISquestionCall withCVSCaremarkTransferredMember toSalesAssistedwith visionbenefitcallCreated acase forEnrollmentObservedaWelcomeCallNoted theGuiderepeatedreason forMember's callObservedaGrievanceAssistedwith aClaimquestionExplainedthe AORprocessTransportationCallAssistancewith PriorAuthorizationGuidehelpedresolve anopen caseMemberneeded helpwith diabeticsuppliesQuotedpremiumfromBilling tabAssistedMember withreimbursementGuide sentinformationvia USMailFiledanappealCreatedCommunityor ClinicalGuide caseMemberneededhelp withDMEAssistedmemberwith newID cardAnsweredLEPquestionDental callwhere Guidehad to callvendorGuide sentinformationvia SMSAnsweredLISquestionCall withCVSCaremarkTransferredMember toSalesAssistedwith visionbenefitcallCreated acase forEnrollmentObservedaWelcomeCallNoted theGuiderepeatedreason forMember's callObservedaGrievanceAssistedwith aClaimquestionExplainedthe AORprocessTransportationCallAssistancewith PriorAuthorizationGuidehelpedresolve anopen caseMemberneeded helpwith diabeticsupplies

Shadowing Bingo 2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Quoted premium from Billing tab
  2. Assisted Member with reimbursement
  3. Guide sent information via US Mail
  4. Filed an appeal
  5. Created Community or Clinical Guide case
  6. Member needed help with DME
  7. Assisted member with new ID card
  8. Answered LEP question
  9. Dental call where Guide had to call vendor
  10. Guide sent information via SMS
  11. Answered LIS question
  12. Call with CVS Caremark
  13. Transferred Member to Sales
  14. Assisted with vision benefit call
  15. Created a case for Enrollment
  16. Observed a Welcome Call
  17. Noted the Guide repeated reason for Member's call
  18. Observed a Grievance
  19. Assisted with a Claim question
  20. Explained the AOR process
  21. Transportation Call
  22. Assistance with Prior Authorization
  23. Guide helped resolve an open case
  24. Member needed help with diabetic supplies