Memberneeded helpwith diabeticsuppliesCreatedCommunityor ClinicalGuide caseNoted theGuiderepeatedreason forMember's callObservedaWelcomeCallGuide sentinformationvia SMSQuotedpremiumfromBilling tabAnsweredLISquestionFiledanappealAnsweredLEPquestionTransferredMember toSalesTransportationCallAssistedmemberwith newID cardAssistedwith aClaimquestionCall withCVSCaremarkMemberneededhelp withDMEAssistancewith PriorAuthorizationAssistedMember withreimbursementExplainedthe AORprocessDental callwhere Guidehad to callvendorCreated acase forEnrollmentGuidehelpedresolve anopen caseAssistedwith visionbenefitcallGuide sentinformationvia USMailObservedaGrievanceMemberneeded helpwith diabeticsuppliesCreatedCommunityor ClinicalGuide caseNoted theGuiderepeatedreason forMember's callObservedaWelcomeCallGuide sentinformationvia SMSQuotedpremiumfromBilling tabAnsweredLISquestionFiledanappealAnsweredLEPquestionTransferredMember toSalesTransportationCallAssistedmemberwith newID cardAssistedwith aClaimquestionCall withCVSCaremarkMemberneededhelp withDMEAssistancewith PriorAuthorizationAssistedMember withreimbursementExplainedthe AORprocessDental callwhere Guidehad to callvendorCreated acase forEnrollmentGuidehelpedresolve anopen caseAssistedwith visionbenefitcallGuide sentinformationvia USMailObservedaGrievance

Shadowing Bingo 2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Member needed help with diabetic supplies
  2. Created Community or Clinical Guide case
  3. Noted the Guide repeated reason for Member's call
  4. Observed a Welcome Call
  5. Guide sent information via SMS
  6. Quoted premium from Billing tab
  7. Answered LIS question
  8. Filed an appeal
  9. Answered LEP question
  10. Transferred Member to Sales
  11. Transportation Call
  12. Assisted member with new ID card
  13. Assisted with a Claim question
  14. Call with CVS Caremark
  15. Member needed help with DME
  16. Assistance with Prior Authorization
  17. Assisted Member with reimbursement
  18. Explained the AOR process
  19. Dental call where Guide had to call vendor
  20. Created a case for Enrollment
  21. Guide helped resolve an open case
  22. Assisted with vision benefit call
  23. Guide sent information via US Mail
  24. Observed a Grievance