Guidehelpedresolve anopen caseAnsweredLISquestionTransferredMember toSalesAnsweredLEPquestionMemberneeded helpwith diabeticsuppliesDental callwhere Guidehad to callvendorAssistedwith visionbenefitcallObservedaGrievanceAssistancewith PriorAuthorizationAssistedwith aClaimquestionGuide sentinformationvia SMSExplainedthe AORprocessFiledanappealAssistedmemberwith newID cardCreatedCommunityor ClinicalGuide caseObservedaWelcomeCallAssistedMember withreimbursementCreated acase forEnrollmentQuotedpremiumfromBilling tabCall withCVSCaremarkMemberneededhelp withDMETransportationCallNoted theGuiderepeatedreason forMember's callGuide sentinformationvia USMailGuidehelpedresolve anopen caseAnsweredLISquestionTransferredMember toSalesAnsweredLEPquestionMemberneeded helpwith diabeticsuppliesDental callwhere Guidehad to callvendorAssistedwith visionbenefitcallObservedaGrievanceAssistancewith PriorAuthorizationAssistedwith aClaimquestionGuide sentinformationvia SMSExplainedthe AORprocessFiledanappealAssistedmemberwith newID cardCreatedCommunityor ClinicalGuide caseObservedaWelcomeCallAssistedMember withreimbursementCreated acase forEnrollmentQuotedpremiumfromBilling tabCall withCVSCaremarkMemberneededhelp withDMETransportationCallNoted theGuiderepeatedreason forMember's callGuide sentinformationvia USMail

Shadowing Bingo 2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Guide helped resolve an open case
  2. Answered LIS question
  3. Transferred Member to Sales
  4. Answered LEP question
  5. Member needed help with diabetic supplies
  6. Dental call where Guide had to call vendor
  7. Assisted with vision benefit call
  8. Observed a Grievance
  9. Assistance with Prior Authorization
  10. Assisted with a Claim question
  11. Guide sent information via SMS
  12. Explained the AOR process
  13. Filed an appeal
  14. Assisted member with new ID card
  15. Created Community or Clinical Guide case
  16. Observed a Welcome Call
  17. Assisted Member with reimbursement
  18. Created a case for Enrollment
  19. Quoted premium from Billing tab
  20. Call with CVS Caremark
  21. Member needed help with DME
  22. Transportation Call
  23. Noted the Guide repeated reason for Member's call
  24. Guide sent information via US Mail