Explainedthe AORprocessAssistedwith visionbenefitcallCall withCVSCaremarkGuidehelpedresolve anopen caseQuotedpremiumfromBilling tabFiledanappealAnsweredLISquestionTransferredMember toSalesAssistedmemberwith newID cardDental callwhere Guidehad to callvendorAssistedwith aClaimquestionObservedaGrievanceNoted theGuiderepeatedreason forMember's callCreatedCommunityor ClinicalGuide caseMemberneededhelp withDMEAssistancewith PriorAuthorizationTransportationCallGuide sentinformationvia SMSAnsweredLEPquestionCreated acase forEnrollmentObservedaWelcomeCallMemberneeded helpwith diabeticsuppliesGuide sentinformationvia USMailAssistedMember withreimbursementExplainedthe AORprocessAssistedwith visionbenefitcallCall withCVSCaremarkGuidehelpedresolve anopen caseQuotedpremiumfromBilling tabFiledanappealAnsweredLISquestionTransferredMember toSalesAssistedmemberwith newID cardDental callwhere Guidehad to callvendorAssistedwith aClaimquestionObservedaGrievanceNoted theGuiderepeatedreason forMember's callCreatedCommunityor ClinicalGuide caseMemberneededhelp withDMEAssistancewith PriorAuthorizationTransportationCallGuide sentinformationvia SMSAnsweredLEPquestionCreated acase forEnrollmentObservedaWelcomeCallMemberneeded helpwith diabeticsuppliesGuide sentinformationvia USMailAssistedMember withreimbursement

Shadowing Bingo 2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Explained the AOR process
  2. Assisted with vision benefit call
  3. Call with CVS Caremark
  4. Guide helped resolve an open case
  5. Quoted premium from Billing tab
  6. Filed an appeal
  7. Answered LIS question
  8. Transferred Member to Sales
  9. Assisted member with new ID card
  10. Dental call where Guide had to call vendor
  11. Assisted with a Claim question
  12. Observed a Grievance
  13. Noted the Guide repeated reason for Member's call
  14. Created Community or Clinical Guide case
  15. Member needed help with DME
  16. Assistance with Prior Authorization
  17. Transportation Call
  18. Guide sent information via SMS
  19. Answered LEP question
  20. Created a case for Enrollment
  21. Observed a Welcome Call
  22. Member needed help with diabetic supplies
  23. Guide sent information via US Mail
  24. Assisted Member with reimbursement