Guide sentinformationvia SMSFiledanappealCall withCVSCaremarkMemberneeded helpwith diabeticsuppliesExplainedthe AORprocessMemberneededhelp withDMEGuide sentinformationvia USMailAnsweredLEPquestionAnsweredLISquestionCreatedCommunityor ClinicalGuide caseQuotedpremiumfromBilling tabAssistedwith aClaimquestionAssistancewith PriorAuthorizationNoted theGuiderepeatedreason forMember's callObservedaWelcomeCallAssistedwith visionbenefitcallCreated acase forEnrollmentTransportationCallAssistedMember withreimbursementGuidehelpedresolve anopen caseAssistedmemberwith newID cardDental callwhere Guidehad to callvendorTransferredMember toSalesObservedaGrievanceGuide sentinformationvia SMSFiledanappealCall withCVSCaremarkMemberneeded helpwith diabeticsuppliesExplainedthe AORprocessMemberneededhelp withDMEGuide sentinformationvia USMailAnsweredLEPquestionAnsweredLISquestionCreatedCommunityor ClinicalGuide caseQuotedpremiumfromBilling tabAssistedwith aClaimquestionAssistancewith PriorAuthorizationNoted theGuiderepeatedreason forMember's callObservedaWelcomeCallAssistedwith visionbenefitcallCreated acase forEnrollmentTransportationCallAssistedMember withreimbursementGuidehelpedresolve anopen caseAssistedmemberwith newID cardDental callwhere Guidehad to callvendorTransferredMember toSalesObservedaGrievance

Shadowing Bingo 2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Guide sent information via SMS
  2. Filed an appeal
  3. Call with CVS Caremark
  4. Member needed help with diabetic supplies
  5. Explained the AOR process
  6. Member needed help with DME
  7. Guide sent information via US Mail
  8. Answered LEP question
  9. Answered LIS question
  10. Created Community or Clinical Guide case
  11. Quoted premium from Billing tab
  12. Assisted with a Claim question
  13. Assistance with Prior Authorization
  14. Noted the Guide repeated reason for Member's call
  15. Observed a Welcome Call
  16. Assisted with vision benefit call
  17. Created a case for Enrollment
  18. Transportation Call
  19. Assisted Member with reimbursement
  20. Guide helped resolve an open case
  21. Assisted member with new ID card
  22. Dental call where Guide had to call vendor
  23. Transferred Member to Sales
  24. Observed a Grievance