QuotedpremiumfromBilling tabAssistedmemberwith newID cardTransferredMember toSalesCall withCVSCaremarkAssistedMember withreimbursementGuidehelpedresolve anopen caseDental callwhere Guidehad to callvendorObservedaWelcomeCallTransportationCallObservedaGrievanceNoted theGuiderepeatedreason forMember's callAssistancewith PriorAuthorizationFiledanappealMemberneededhelp withDMEAnsweredLEPquestionMemberneeded helpwith diabeticsuppliesAssistedwith aClaimquestionCreated acase forEnrollmentGuide sentinformationvia SMSExplainedthe AORprocessAssistedwith visionbenefitcallCreatedCommunityor ClinicalGuide caseGuide sentinformationvia USMailAnsweredLISquestionQuotedpremiumfromBilling tabAssistedmemberwith newID cardTransferredMember toSalesCall withCVSCaremarkAssistedMember withreimbursementGuidehelpedresolve anopen caseDental callwhere Guidehad to callvendorObservedaWelcomeCallTransportationCallObservedaGrievanceNoted theGuiderepeatedreason forMember's callAssistancewith PriorAuthorizationFiledanappealMemberneededhelp withDMEAnsweredLEPquestionMemberneeded helpwith diabeticsuppliesAssistedwith aClaimquestionCreated acase forEnrollmentGuide sentinformationvia SMSExplainedthe AORprocessAssistedwith visionbenefitcallCreatedCommunityor ClinicalGuide caseGuide sentinformationvia USMailAnsweredLISquestion

Shadowing Bingo 2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Quoted premium from Billing tab
  2. Assisted member with new ID card
  3. Transferred Member to Sales
  4. Call with CVS Caremark
  5. Assisted Member with reimbursement
  6. Guide helped resolve an open case
  7. Dental call where Guide had to call vendor
  8. Observed a Welcome Call
  9. Transportation Call
  10. Observed a Grievance
  11. Noted the Guide repeated reason for Member's call
  12. Assistance with Prior Authorization
  13. Filed an appeal
  14. Member needed help with DME
  15. Answered LEP question
  16. Member needed help with diabetic supplies
  17. Assisted with a Claim question
  18. Created a case for Enrollment
  19. Guide sent information via SMS
  20. Explained the AOR process
  21. Assisted with vision benefit call
  22. Created Community or Clinical Guide case
  23. Guide sent information via US Mail
  24. Answered LIS question