ObservedaGrievanceMemberneededhelp withDMEAssistedMember withreimbursementAnsweredLISquestionFiledanappealNoted theGuiderepeatedreason forMember's callGuide sentinformationvia USMailCreatedCommunityor ClinicalGuide caseGuidehelpedresolve anopen caseMemberneeded helpwith diabeticsuppliesAnsweredLEPquestionCreated acase forEnrollmentTransportationCallAssistedmemberwith newID cardAssistedwith aClaimquestionExplainedthe AORprocessAssistancewith PriorAuthorizationTransferredMember toSalesGuide sentinformationvia SMSObservedaWelcomeCallAssistedwith visionbenefitcallDental callwhere Guidehad to callvendorQuotedpremiumfromBilling tabCall withCVSCaremarkObservedaGrievanceMemberneededhelp withDMEAssistedMember withreimbursementAnsweredLISquestionFiledanappealNoted theGuiderepeatedreason forMember's callGuide sentinformationvia USMailCreatedCommunityor ClinicalGuide caseGuidehelpedresolve anopen caseMemberneeded helpwith diabeticsuppliesAnsweredLEPquestionCreated acase forEnrollmentTransportationCallAssistedmemberwith newID cardAssistedwith aClaimquestionExplainedthe AORprocessAssistancewith PriorAuthorizationTransferredMember toSalesGuide sentinformationvia SMSObservedaWelcomeCallAssistedwith visionbenefitcallDental callwhere Guidehad to callvendorQuotedpremiumfromBilling tabCall withCVSCaremark

Shadowing Bingo 2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Observed a Grievance
  2. Member needed help with DME
  3. Assisted Member with reimbursement
  4. Answered LIS question
  5. Filed an appeal
  6. Noted the Guide repeated reason for Member's call
  7. Guide sent information via US Mail
  8. Created Community or Clinical Guide case
  9. Guide helped resolve an open case
  10. Member needed help with diabetic supplies
  11. Answered LEP question
  12. Created a case for Enrollment
  13. Transportation Call
  14. Assisted member with new ID card
  15. Assisted with a Claim question
  16. Explained the AOR process
  17. Assistance with Prior Authorization
  18. Transferred Member to Sales
  19. Guide sent information via SMS
  20. Observed a Welcome Call
  21. Assisted with vision benefit call
  22. Dental call where Guide had to call vendor
  23. Quoted premium from Billing tab
  24. Call with CVS Caremark