Guidehelpedresolve anopen caseTransportationCallAnsweredLEPquestionCall withCVSCaremarkQuotedpremiumfromBilling tabMemberneeded helpwith diabeticsuppliesGuide sentinformationvia USMailAssistedMember withreimbursementAnsweredLISquestionAssistedwith visionbenefitcallObservedaGrievanceAssistedwith aClaimquestionDental callwhere Guidehad to callvendorAssistancewith PriorAuthorizationNoted theGuiderepeatedreason forMember's callMemberneededhelp withDMEAssistedmemberwith newID cardCreated acase forEnrollmentTransferredMember toSalesCreatedCommunityor ClinicalGuide caseExplainedthe AORprocessObservedaWelcomeCallGuide sentinformationvia SMSFiledanappealGuidehelpedresolve anopen caseTransportationCallAnsweredLEPquestionCall withCVSCaremarkQuotedpremiumfromBilling tabMemberneeded helpwith diabeticsuppliesGuide sentinformationvia USMailAssistedMember withreimbursementAnsweredLISquestionAssistedwith visionbenefitcallObservedaGrievanceAssistedwith aClaimquestionDental callwhere Guidehad to callvendorAssistancewith PriorAuthorizationNoted theGuiderepeatedreason forMember's callMemberneededhelp withDMEAssistedmemberwith newID cardCreated acase forEnrollmentTransferredMember toSalesCreatedCommunityor ClinicalGuide caseExplainedthe AORprocessObservedaWelcomeCallGuide sentinformationvia SMSFiledanappeal

Shadowing Bingo 2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Guide helped resolve an open case
  2. Transportation Call
  3. Answered LEP question
  4. Call with CVS Caremark
  5. Quoted premium from Billing tab
  6. Member needed help with diabetic supplies
  7. Guide sent information via US Mail
  8. Assisted Member with reimbursement
  9. Answered LIS question
  10. Assisted with vision benefit call
  11. Observed a Grievance
  12. Assisted with a Claim question
  13. Dental call where Guide had to call vendor
  14. Assistance with Prior Authorization
  15. Noted the Guide repeated reason for Member's call
  16. Member needed help with DME
  17. Assisted member with new ID card
  18. Created a case for Enrollment
  19. Transferred Member to Sales
  20. Created Community or Clinical Guide case
  21. Explained the AOR process
  22. Observed a Welcome Call
  23. Guide sent information via SMS
  24. Filed an appeal