Dental callwhere Guidehad to callvendorNoted theGuiderepeatedreason forMember's callTransportationCallGuide sentinformationvia USMailGuide sentinformationvia SMSAssistedMember withreimbursementAssistedwith visionbenefitcallMemberneeded helpwith diabeticsuppliesQuotedpremiumfromBilling tabAssistancewith PriorAuthorizationAssistedmemberwith newID cardFiledanappealAnsweredLISquestionObservedaWelcomeCallGuidehelpedresolve anopen caseCall withCVSCaremarkAssistedwith aClaimquestionObservedaGrievanceCreatedCommunityor ClinicalGuide caseAnsweredLEPquestionTransferredMember toSalesCreated acase forEnrollmentExplainedthe AORprocessMemberneededhelp withDMEDental callwhere Guidehad to callvendorNoted theGuiderepeatedreason forMember's callTransportationCallGuide sentinformationvia USMailGuide sentinformationvia SMSAssistedMember withreimbursementAssistedwith visionbenefitcallMemberneeded helpwith diabeticsuppliesQuotedpremiumfromBilling tabAssistancewith PriorAuthorizationAssistedmemberwith newID cardFiledanappealAnsweredLISquestionObservedaWelcomeCallGuidehelpedresolve anopen caseCall withCVSCaremarkAssistedwith aClaimquestionObservedaGrievanceCreatedCommunityor ClinicalGuide caseAnsweredLEPquestionTransferredMember toSalesCreated acase forEnrollmentExplainedthe AORprocessMemberneededhelp withDME

Shadowing Bingo 2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Dental call where Guide had to call vendor
  2. Noted the Guide repeated reason for Member's call
  3. Transportation Call
  4. Guide sent information via US Mail
  5. Guide sent information via SMS
  6. Assisted Member with reimbursement
  7. Assisted with vision benefit call
  8. Member needed help with diabetic supplies
  9. Quoted premium from Billing tab
  10. Assistance with Prior Authorization
  11. Assisted member with new ID card
  12. Filed an appeal
  13. Answered LIS question
  14. Observed a Welcome Call
  15. Guide helped resolve an open case
  16. Call with CVS Caremark
  17. Assisted with a Claim question
  18. Observed a Grievance
  19. Created Community or Clinical Guide case
  20. Answered LEP question
  21. Transferred Member to Sales
  22. Created a case for Enrollment
  23. Explained the AOR process
  24. Member needed help with DME