Guidehelpedresolve anopen caseAssistedmemberwith newID cardCreatedCommunityor ClinicalGuide caseTransportationCallAssistedwith aClaimquestionFiledanappealDental callwhere Guidehad to callvendorAnsweredLISquestionTransferredMember toSalesCreated acase forEnrollmentExplainedthe AORprocessObservedaGrievanceMemberneededhelp withDMEAssistedwith visionbenefitcallAnsweredLEPquestionAssistancewith PriorAuthorizationNoted theGuiderepeatedreason forMember's callMemberneeded helpwith diabeticsuppliesCall withCVSCaremarkObservedaWelcomeCallGuide sentinformationvia USMailAssistedMember withreimbursementQuotedpremiumfromBilling tabGuide sentinformationvia SMSGuidehelpedresolve anopen caseAssistedmemberwith newID cardCreatedCommunityor ClinicalGuide caseTransportationCallAssistedwith aClaimquestionFiledanappealDental callwhere Guidehad to callvendorAnsweredLISquestionTransferredMember toSalesCreated acase forEnrollmentExplainedthe AORprocessObservedaGrievanceMemberneededhelp withDMEAssistedwith visionbenefitcallAnsweredLEPquestionAssistancewith PriorAuthorizationNoted theGuiderepeatedreason forMember's callMemberneeded helpwith diabeticsuppliesCall withCVSCaremarkObservedaWelcomeCallGuide sentinformationvia USMailAssistedMember withreimbursementQuotedpremiumfromBilling tabGuide sentinformationvia SMS

Shadowing Bingo 2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Guide helped resolve an open case
  2. Assisted member with new ID card
  3. Created Community or Clinical Guide case
  4. Transportation Call
  5. Assisted with a Claim question
  6. Filed an appeal
  7. Dental call where Guide had to call vendor
  8. Answered LIS question
  9. Transferred Member to Sales
  10. Created a case for Enrollment
  11. Explained the AOR process
  12. Observed a Grievance
  13. Member needed help with DME
  14. Assisted with vision benefit call
  15. Answered LEP question
  16. Assistance with Prior Authorization
  17. Noted the Guide repeated reason for Member's call
  18. Member needed help with diabetic supplies
  19. Call with CVS Caremark
  20. Observed a Welcome Call
  21. Guide sent information via US Mail
  22. Assisted Member with reimbursement
  23. Quoted premium from Billing tab
  24. Guide sent information via SMS