ObservedaWelcomeCallAssistedwith aClaimquestionCreated acase forEnrollmentAnsweredLEPquestionCreatedCommunityor ClinicalGuide caseAssistancewith PriorAuthorizationAnsweredLISquestionCall withCVSCaremarkTransportationCallNoted theGuiderepeatedreason forMember's callTransferredMember toSalesQuotedpremiumfromBilling tabGuide sentinformationvia USMailFiledanappealGuide sentinformationvia SMSObservedaGrievanceAssistedMember withreimbursementAssistedwith visionbenefitcallGuidehelpedresolve anopen caseDental callwhere Guidehad to callvendorMemberneeded helpwith diabeticsuppliesMemberneededhelp withDMEAssistedmemberwith newID cardExplainedthe AORprocessObservedaWelcomeCallAssistedwith aClaimquestionCreated acase forEnrollmentAnsweredLEPquestionCreatedCommunityor ClinicalGuide caseAssistancewith PriorAuthorizationAnsweredLISquestionCall withCVSCaremarkTransportationCallNoted theGuiderepeatedreason forMember's callTransferredMember toSalesQuotedpremiumfromBilling tabGuide sentinformationvia USMailFiledanappealGuide sentinformationvia SMSObservedaGrievanceAssistedMember withreimbursementAssistedwith visionbenefitcallGuidehelpedresolve anopen caseDental callwhere Guidehad to callvendorMemberneeded helpwith diabeticsuppliesMemberneededhelp withDMEAssistedmemberwith newID cardExplainedthe AORprocess

Shadowing Bingo 2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Observed a Welcome Call
  2. Assisted with a Claim question
  3. Created a case for Enrollment
  4. Answered LEP question
  5. Created Community or Clinical Guide case
  6. Assistance with Prior Authorization
  7. Answered LIS question
  8. Call with CVS Caremark
  9. Transportation Call
  10. Noted the Guide repeated reason for Member's call
  11. Transferred Member to Sales
  12. Quoted premium from Billing tab
  13. Guide sent information via US Mail
  14. Filed an appeal
  15. Guide sent information via SMS
  16. Observed a Grievance
  17. Assisted Member with reimbursement
  18. Assisted with vision benefit call
  19. Guide helped resolve an open case
  20. Dental call where Guide had to call vendor
  21. Member needed help with diabetic supplies
  22. Member needed help with DME
  23. Assisted member with new ID card
  24. Explained the AOR process