TransportationCallFiledanappealGuide sentinformationvia USMailGuidehelpedresolve anopen caseAssistedwith visionbenefitcallMemberneededhelp withDMEMemberneeded helpwith diabeticsuppliesAssistancewith PriorAuthorizationCreatedCommunityor ClinicalGuide caseObservedaGrievanceAssistedMember withreimbursementNoted theGuiderepeatedreason forMember's callAssistedmemberwith newID cardAnsweredLEPquestionAnsweredLISquestionGuide sentinformationvia SMSCall withCVSCaremarkExplainedthe AORprocessQuotedpremiumfromBilling tabCreated acase forEnrollmentAssistedwith aClaimquestionDental callwhere Guidehad to callvendorObservedaWelcomeCallTransferredMember toSalesTransportationCallFiledanappealGuide sentinformationvia USMailGuidehelpedresolve anopen caseAssistedwith visionbenefitcallMemberneededhelp withDMEMemberneeded helpwith diabeticsuppliesAssistancewith PriorAuthorizationCreatedCommunityor ClinicalGuide caseObservedaGrievanceAssistedMember withreimbursementNoted theGuiderepeatedreason forMember's callAssistedmemberwith newID cardAnsweredLEPquestionAnsweredLISquestionGuide sentinformationvia SMSCall withCVSCaremarkExplainedthe AORprocessQuotedpremiumfromBilling tabCreated acase forEnrollmentAssistedwith aClaimquestionDental callwhere Guidehad to callvendorObservedaWelcomeCallTransferredMember toSales

Shadowing Bingo 2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Transportation Call
  2. Filed an appeal
  3. Guide sent information via US Mail
  4. Guide helped resolve an open case
  5. Assisted with vision benefit call
  6. Member needed help with DME
  7. Member needed help with diabetic supplies
  8. Assistance with Prior Authorization
  9. Created Community or Clinical Guide case
  10. Observed a Grievance
  11. Assisted Member with reimbursement
  12. Noted the Guide repeated reason for Member's call
  13. Assisted member with new ID card
  14. Answered LEP question
  15. Answered LIS question
  16. Guide sent information via SMS
  17. Call with CVS Caremark
  18. Explained the AOR process
  19. Quoted premium from Billing tab
  20. Created a case for Enrollment
  21. Assisted with a Claim question
  22. Dental call where Guide had to call vendor
  23. Observed a Welcome Call
  24. Transferred Member to Sales