CreatedCommunityor ClinicalGuide caseAnsweredLISquestionQuotedpremiumfromBilling tabMemberneededhelp withDMEMemberneeded helpwith diabeticsuppliesTransportationCallAssistedwith aClaimquestionNoted theGuiderepeatedreason forMember's callCreated acase forEnrollmentFiledanappealExplainedthe AORprocessAssistedmemberwith newID cardGuide sentinformationvia SMSObservedaWelcomeCallCall withCVSCaremarkObservedaGrievanceAnsweredLEPquestionTransferredMember toSalesAssistedwith visionbenefitcallAssistedMember withreimbursementGuidehelpedresolve anopen caseDental callwhere Guidehad to callvendorAssistancewith PriorAuthorizationGuide sentinformationvia USMailCreatedCommunityor ClinicalGuide caseAnsweredLISquestionQuotedpremiumfromBilling tabMemberneededhelp withDMEMemberneeded helpwith diabeticsuppliesTransportationCallAssistedwith aClaimquestionNoted theGuiderepeatedreason forMember's callCreated acase forEnrollmentFiledanappealExplainedthe AORprocessAssistedmemberwith newID cardGuide sentinformationvia SMSObservedaWelcomeCallCall withCVSCaremarkObservedaGrievanceAnsweredLEPquestionTransferredMember toSalesAssistedwith visionbenefitcallAssistedMember withreimbursementGuidehelpedresolve anopen caseDental callwhere Guidehad to callvendorAssistancewith PriorAuthorizationGuide sentinformationvia USMail

Shadowing Bingo 2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Created Community or Clinical Guide case
  2. Answered LIS question
  3. Quoted premium from Billing tab
  4. Member needed help with DME
  5. Member needed help with diabetic supplies
  6. Transportation Call
  7. Assisted with a Claim question
  8. Noted the Guide repeated reason for Member's call
  9. Created a case for Enrollment
  10. Filed an appeal
  11. Explained the AOR process
  12. Assisted member with new ID card
  13. Guide sent information via SMS
  14. Observed a Welcome Call
  15. Call with CVS Caremark
  16. Observed a Grievance
  17. Answered LEP question
  18. Transferred Member to Sales
  19. Assisted with vision benefit call
  20. Assisted Member with reimbursement
  21. Guide helped resolve an open case
  22. Dental call where Guide had to call vendor
  23. Assistance with Prior Authorization
  24. Guide sent information via US Mail