Guide sentinformationvia SMSGuide sentinformationvia USMailAssistedMember withreimbursementObservedaGrievanceCreated acase forEnrollmentAssistedmemberwith newID cardAnsweredLEPquestionObservedaWelcomeCallAnsweredLISquestionQuotedpremiumfromBilling tabAssistancewith PriorAuthorizationAssistedwith aClaimquestionTransferredMember toSalesAssistedwith visionbenefitcallExplainedthe AORprocessFiledanappealNoted theGuiderepeatedreason forMember's callMemberneeded helpwith diabeticsuppliesTransportationCallCreatedCommunityor ClinicalGuide caseGuidehelpedresolve anopen caseMemberneededhelp withDMECall withCVSCaremarkDental callwhere Guidehad to callvendorGuide sentinformationvia SMSGuide sentinformationvia USMailAssistedMember withreimbursementObservedaGrievanceCreated acase forEnrollmentAssistedmemberwith newID cardAnsweredLEPquestionObservedaWelcomeCallAnsweredLISquestionQuotedpremiumfromBilling tabAssistancewith PriorAuthorizationAssistedwith aClaimquestionTransferredMember toSalesAssistedwith visionbenefitcallExplainedthe AORprocessFiledanappealNoted theGuiderepeatedreason forMember's callMemberneeded helpwith diabeticsuppliesTransportationCallCreatedCommunityor ClinicalGuide caseGuidehelpedresolve anopen caseMemberneededhelp withDMECall withCVSCaremarkDental callwhere Guidehad to callvendor

Shadowing Bingo 2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Guide sent information via SMS
  2. Guide sent information via US Mail
  3. Assisted Member with reimbursement
  4. Observed a Grievance
  5. Created a case for Enrollment
  6. Assisted member with new ID card
  7. Answered LEP question
  8. Observed a Welcome Call
  9. Answered LIS question
  10. Quoted premium from Billing tab
  11. Assistance with Prior Authorization
  12. Assisted with a Claim question
  13. Transferred Member to Sales
  14. Assisted with vision benefit call
  15. Explained the AOR process
  16. Filed an appeal
  17. Noted the Guide repeated reason for Member's call
  18. Member needed help with diabetic supplies
  19. Transportation Call
  20. Created Community or Clinical Guide case
  21. Guide helped resolve an open case
  22. Member needed help with DME
  23. Call with CVS Caremark
  24. Dental call where Guide had to call vendor