TransportationCallMemberneeded helpwith diabeticsuppliesAssistedMember withreimbursementQuotedpremiumfromBilling tabAssistancewith PriorAuthorizationExplainedthe AORprocessAssistedmemberwith newID cardMemberneededhelp withDMEAssistedwith visionbenefitcallTransferredMember toSalesGuidehelpedresolve anopen caseAnsweredLEPquestionGuide sentinformationvia SMSDental callwhere Guidehad to callvendorCreated acase forEnrollmentCreatedCommunityor ClinicalGuide caseAssistedwith aClaimquestionObservedaWelcomeCallFiledanappealObservedaGrievanceGuide sentinformationvia USMailAnsweredLISquestionCall withCVSCaremarkNoted theGuiderepeatedreason forMember's callTransportationCallMemberneeded helpwith diabeticsuppliesAssistedMember withreimbursementQuotedpremiumfromBilling tabAssistancewith PriorAuthorizationExplainedthe AORprocessAssistedmemberwith newID cardMemberneededhelp withDMEAssistedwith visionbenefitcallTransferredMember toSalesGuidehelpedresolve anopen caseAnsweredLEPquestionGuide sentinformationvia SMSDental callwhere Guidehad to callvendorCreated acase forEnrollmentCreatedCommunityor ClinicalGuide caseAssistedwith aClaimquestionObservedaWelcomeCallFiledanappealObservedaGrievanceGuide sentinformationvia USMailAnsweredLISquestionCall withCVSCaremarkNoted theGuiderepeatedreason forMember's call

Shadowing Bingo 2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Transportation Call
  2. Member needed help with diabetic supplies
  3. Assisted Member with reimbursement
  4. Quoted premium from Billing tab
  5. Assistance with Prior Authorization
  6. Explained the AOR process
  7. Assisted member with new ID card
  8. Member needed help with DME
  9. Assisted with vision benefit call
  10. Transferred Member to Sales
  11. Guide helped resolve an open case
  12. Answered LEP question
  13. Guide sent information via SMS
  14. Dental call where Guide had to call vendor
  15. Created a case for Enrollment
  16. Created Community or Clinical Guide case
  17. Assisted with a Claim question
  18. Observed a Welcome Call
  19. Filed an appeal
  20. Observed a Grievance
  21. Guide sent information via US Mail
  22. Answered LIS question
  23. Call with CVS Caremark
  24. Noted the Guide repeated reason for Member's call