Guidehelpedresolve anopen caseQuotedpremiumfromBilling tabAnsweredLEPquestionTransferredMember toSalesGuide sentinformationvia USMailTransportationCallAssistedwith visionbenefitcallExplainedthe AORprocessCreatedCommunityor ClinicalGuide caseAssistedwith aClaimquestionAssistancewith PriorAuthorizationCall withCVSCaremarkFiledanappealGuide sentinformationvia SMSAnsweredLISquestionMemberneededhelp withDMEAssistedMember withreimbursementNoted theGuiderepeatedreason forMember's callAssistedmemberwith newID cardDental callwhere Guidehad to callvendorMemberneeded helpwith diabeticsuppliesCreated acase forEnrollmentObservedaWelcomeCallObservedaGrievanceGuidehelpedresolve anopen caseQuotedpremiumfromBilling tabAnsweredLEPquestionTransferredMember toSalesGuide sentinformationvia USMailTransportationCallAssistedwith visionbenefitcallExplainedthe AORprocessCreatedCommunityor ClinicalGuide caseAssistedwith aClaimquestionAssistancewith PriorAuthorizationCall withCVSCaremarkFiledanappealGuide sentinformationvia SMSAnsweredLISquestionMemberneededhelp withDMEAssistedMember withreimbursementNoted theGuiderepeatedreason forMember's callAssistedmemberwith newID cardDental callwhere Guidehad to callvendorMemberneeded helpwith diabeticsuppliesCreated acase forEnrollmentObservedaWelcomeCallObservedaGrievance

Shadowing Bingo 2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Guide helped resolve an open case
  2. Quoted premium from Billing tab
  3. Answered LEP question
  4. Transferred Member to Sales
  5. Guide sent information via US Mail
  6. Transportation Call
  7. Assisted with vision benefit call
  8. Explained the AOR process
  9. Created Community or Clinical Guide case
  10. Assisted with a Claim question
  11. Assistance with Prior Authorization
  12. Call with CVS Caremark
  13. Filed an appeal
  14. Guide sent information via SMS
  15. Answered LIS question
  16. Member needed help with DME
  17. Assisted Member with reimbursement
  18. Noted the Guide repeated reason for Member's call
  19. Assisted member with new ID card
  20. Dental call where Guide had to call vendor
  21. Member needed help with diabetic supplies
  22. Created a case for Enrollment
  23. Observed a Welcome Call
  24. Observed a Grievance