CreatedCommunityor ClinicalGuide caseFiledanappealAssistedwith aClaimquestionObservedaWelcomeCallTransportationCallObservedaGrievanceAssistedwith visionbenefitcallAnsweredLISquestionAnsweredLEPquestionAssistedmemberwith newID cardMemberneeded helpwith diabeticsuppliesDental callwhere Guidehad to callvendorGuide sentinformationvia USMailMemberneededhelp withDMEGuidehelpedresolve anopen caseGuide sentinformationvia SMSQuotedpremiumfromBilling tabTransferredMember toSalesAssistancewith PriorAuthorizationAssistedMember withreimbursementExplainedthe AORprocessNoted theGuiderepeatedreason forMember's callCall withCVSCaremarkCreated acase forEnrollmentCreatedCommunityor ClinicalGuide caseFiledanappealAssistedwith aClaimquestionObservedaWelcomeCallTransportationCallObservedaGrievanceAssistedwith visionbenefitcallAnsweredLISquestionAnsweredLEPquestionAssistedmemberwith newID cardMemberneeded helpwith diabeticsuppliesDental callwhere Guidehad to callvendorGuide sentinformationvia USMailMemberneededhelp withDMEGuidehelpedresolve anopen caseGuide sentinformationvia SMSQuotedpremiumfromBilling tabTransferredMember toSalesAssistancewith PriorAuthorizationAssistedMember withreimbursementExplainedthe AORprocessNoted theGuiderepeatedreason forMember's callCall withCVSCaremarkCreated acase forEnrollment

Shadowing Bingo 2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Created Community or Clinical Guide case
  2. Filed an appeal
  3. Assisted with a Claim question
  4. Observed a Welcome Call
  5. Transportation Call
  6. Observed a Grievance
  7. Assisted with vision benefit call
  8. Answered LIS question
  9. Answered LEP question
  10. Assisted member with new ID card
  11. Member needed help with diabetic supplies
  12. Dental call where Guide had to call vendor
  13. Guide sent information via US Mail
  14. Member needed help with DME
  15. Guide helped resolve an open case
  16. Guide sent information via SMS
  17. Quoted premium from Billing tab
  18. Transferred Member to Sales
  19. Assistance with Prior Authorization
  20. Assisted Member with reimbursement
  21. Explained the AOR process
  22. Noted the Guide repeated reason for Member's call
  23. Call with CVS Caremark
  24. Created a case for Enrollment