Guide helped resolve an open case Transportation Call Answered LEP question Call with CVS Caremark Quoted premium from Billing tab Member needed help with diabetic supplies Guide sent information via US Mail Assisted Member with reimbursement Answered LIS question Assisted with vision benefit call Observed a Grievance Assisted with a Claim question Dental call where Guide had to call vendor Assistance with Prior Authorization Noted the Guide repeated reason for Member's call Member needed help with DME Assisted member with new ID card Created a case for Enrollment Transferred Member to Sales Created Community or Clinical Guide case Explained the AOR process Observed a Welcome Call Guide sent information via SMS Filed an appeal Guide helped resolve an open case Transportation Call Answered LEP question Call with CVS Caremark Quoted premium from Billing tab Member needed help with diabetic supplies Guide sent information via US Mail Assisted Member with reimbursement Answered LIS question Assisted with vision benefit call Observed a Grievance Assisted with a Claim question Dental call where Guide had to call vendor Assistance with Prior Authorization Noted the Guide repeated reason for Member's call Member needed help with DME Assisted member with new ID card Created a case for Enrollment Transferred Member to Sales Created Community or Clinical Guide case Explained the AOR process Observed a Welcome Call Guide sent information via SMS Filed an appeal
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Guide helped resolve an open case
Transportation Call
Answered LEP question
Call with CVS Caremark
Quoted premium from Billing tab
Member needed help with diabetic supplies
Guide sent information via US Mail
Assisted Member with reimbursement
Answered LIS question
Assisted with vision benefit call
Observed a Grievance
Assisted with a Claim question
Dental call where Guide had to call vendor
Assistance with Prior Authorization
Noted the Guide repeated reason for Member's call
Member needed help with DME
Assisted member with new ID card
Created a case for Enrollment
Transferred Member to Sales
Created Community or Clinical Guide case
Explained the AOR process
Observed a Welcome Call
Guide sent information via SMS
Filed an appeal