ObservedaGrievanceMemberneeded helpwith diabeticsuppliesGuide sentinformationvia USMailFiledanappealAnsweredLEPquestionAssistedmemberwith newID cardNoted theGuiderepeatedreason forMember's callMemberneededhelp withDMEObservedaWelcomeCallDental callwhere Guidehad to callvendorExplainedthe AORprocessGuidehelpedresolve anopen caseCall withCVSCaremarkCreatedCommunityor ClinicalGuide caseTransferredMember toSalesAssistedMember withreimbursementTransportationCallAssistedwith aClaimquestionGuide sentinformationvia SMSAssistancewith PriorAuthorizationAssistedwith visionbenefitcallQuotedpremiumfromBilling tabAnsweredLISquestionCreated acase forEnrollmentObservedaGrievanceMemberneeded helpwith diabeticsuppliesGuide sentinformationvia USMailFiledanappealAnsweredLEPquestionAssistedmemberwith newID cardNoted theGuiderepeatedreason forMember's callMemberneededhelp withDMEObservedaWelcomeCallDental callwhere Guidehad to callvendorExplainedthe AORprocessGuidehelpedresolve anopen caseCall withCVSCaremarkCreatedCommunityor ClinicalGuide caseTransferredMember toSalesAssistedMember withreimbursementTransportationCallAssistedwith aClaimquestionGuide sentinformationvia SMSAssistancewith PriorAuthorizationAssistedwith visionbenefitcallQuotedpremiumfromBilling tabAnsweredLISquestionCreated acase forEnrollment

Shadowing Bingo 2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Observed a Grievance
  2. Member needed help with diabetic supplies
  3. Guide sent information via US Mail
  4. Filed an appeal
  5. Answered LEP question
  6. Assisted member with new ID card
  7. Noted the Guide repeated reason for Member's call
  8. Member needed help with DME
  9. Observed a Welcome Call
  10. Dental call where Guide had to call vendor
  11. Explained the AOR process
  12. Guide helped resolve an open case
  13. Call with CVS Caremark
  14. Created Community or Clinical Guide case
  15. Transferred Member to Sales
  16. Assisted Member with reimbursement
  17. Transportation Call
  18. Assisted with a Claim question
  19. Guide sent information via SMS
  20. Assistance with Prior Authorization
  21. Assisted with vision benefit call
  22. Quoted premium from Billing tab
  23. Answered LIS question
  24. Created a case for Enrollment