Assistedwith visionbenefitcallDental callwhere Guidehad to callvendorObservedaGrievanceAnsweredLISquestionMemberneededhelp withDMEGuide sentinformationvia USMailCall withCVSCaremarkAssistedMember withreimbursementQuotedpremiumfromBilling tabGuide sentinformationvia SMSAssistedwith aClaimquestionTransferredMember toSalesNoted theGuiderepeatedreason forMember's callAssistancewith PriorAuthorizationExplainedthe AORprocessCreatedCommunityor ClinicalGuide caseTransportationCallAssistedmemberwith newID cardMemberneeded helpwith diabeticsuppliesCreated acase forEnrollmentAnsweredLEPquestionObservedaWelcomeCallFiledanappealGuidehelpedresolve anopen caseAssistedwith visionbenefitcallDental callwhere Guidehad to callvendorObservedaGrievanceAnsweredLISquestionMemberneededhelp withDMEGuide sentinformationvia USMailCall withCVSCaremarkAssistedMember withreimbursementQuotedpremiumfromBilling tabGuide sentinformationvia SMSAssistedwith aClaimquestionTransferredMember toSalesNoted theGuiderepeatedreason forMember's callAssistancewith PriorAuthorizationExplainedthe AORprocessCreatedCommunityor ClinicalGuide caseTransportationCallAssistedmemberwith newID cardMemberneeded helpwith diabeticsuppliesCreated acase forEnrollmentAnsweredLEPquestionObservedaWelcomeCallFiledanappealGuidehelpedresolve anopen case

Shadowing Bingo 2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Assisted with vision benefit call
  2. Dental call where Guide had to call vendor
  3. Observed a Grievance
  4. Answered LIS question
  5. Member needed help with DME
  6. Guide sent information via US Mail
  7. Call with CVS Caremark
  8. Assisted Member with reimbursement
  9. Quoted premium from Billing tab
  10. Guide sent information via SMS
  11. Assisted with a Claim question
  12. Transferred Member to Sales
  13. Noted the Guide repeated reason for Member's call
  14. Assistance with Prior Authorization
  15. Explained the AOR process
  16. Created Community or Clinical Guide case
  17. Transportation Call
  18. Assisted member with new ID card
  19. Member needed help with diabetic supplies
  20. Created a case for Enrollment
  21. Answered LEP question
  22. Observed a Welcome Call
  23. Filed an appeal
  24. Guide helped resolve an open case