This bingo card has a free space and 24 words: New contact, then select the appropriate channel type, the search fields, the passcode panel (comments), For security reasons, can you please provide…, YES, Client personal info such as name, gender, age, SSN and list of accounts. You can also view any recent interactions the client has had in quest and or within CE desktop, a speak will populate which will say I am sorry, but I am unable to confirm your identity with the information provided. Will you allow me yo retrieve public record information so that I may confirm your identity. Based upon the status obtained fr, I apologize, I was unable to authenticate you at this time. We cannot service you further. Please call back when you have your information of visit the nearest branch, Manually trigger (by selecting high risk authentication) or through the procedure itself (i.e. system triggered: real time servicing such as performing an address change), change contact info, adding a restriction, removing stop, transfer funds across customer, please proceed by performing KYC outside of Quest. – Then select KYC outside of quest. Select External system select VERID in the drop down., By selecting “YES” to Is this a third party call in the third party section, It does not generate. You can get into the clients profile. Be sure not to release any account specific information to a third party., NO, Verification Panel for address change, Populate Buttons, TCS customer profile, VER-ROOM, R2D2, KYC Alert indicator verification passcode thingamabob, psst what is your secret password window, KYC three times failure indicator, Maybe and TCS account profile.
Courtesy Phrases | Courtesy Phrases | Bingo Card 1: Common Customer Service Phrases | Nag Sup Bingo | Incoming Call BINGO
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