R2D2MaybeClient personal infosuch as name, gender,age, SSN and list ofaccounts. You can alsoview any recentinteractions the clienthas had in quest and orwithin CE desktopNOKYC threetimesfailureindicatorthepasscodepanel(comments)thesearchfieldsI apologize, I wasunable to authenticateyou at this time. Wecannot service youfurther. Please call backwhen you have yourinformation of visit thenearest branchYESTCSaccountprofilepsst what isyour secretpasswordwindowFor securityreasons, canyou pleaseprovide…Manually trigger (byselecting high riskauthentication) orthrough the procedureitself (i.e. systemtriggered: real timeservicing such asperforming an addresschange)VerificationPanel foraddresschangeIt does not generate.You can get into theclients profile. Besure not to releaseany account specificinformation to a thirdparty.a speak will populate whichwill say I am sorry, but I amunable to confirm your identitywith the information provided.Will you allow me yo retrievepublic record information sothat I may confirm youridentity. Based upon the statusobtained frplease proceed byperforming KYC outsideof Quest. – Then selectKYC outside of quest.Select External systemselect VERID in thedrop down.TCScustomerprofileNew contact,then select theappropriatechannel typePopulateButtonsVER-ROOMKYC Alertindicatorverificationpasscodethingamabobchange contactinfo, adding arestriction,removing stop,transfer fundsacross customerBy selecting“YES” to Is thisa third partycall in the thirdparty sectionR2D2MaybeClient personal infosuch as name, gender,age, SSN and list ofaccounts. You can alsoview any recentinteractions the clienthas had in quest and orwithin CE desktopNOKYC threetimesfailureindicatorthepasscodepanel(comments)thesearchfieldsI apologize, I wasunable to authenticateyou at this time. Wecannot service youfurther. Please call backwhen you have yourinformation of visit thenearest branchYESTCSaccountprofilepsst what isyour secretpasswordwindowFor securityreasons, canyou pleaseprovide…Manually trigger (byselecting high riskauthentication) orthrough the procedureitself (i.e. systemtriggered: real timeservicing such asperforming an addresschange)VerificationPanel foraddresschangeIt does not generate.You can get into theclients profile. Besure not to releaseany account specificinformation to a thirdparty.a speak will populate whichwill say I am sorry, but I amunable to confirm your identitywith the information provided.Will you allow me yo retrievepublic record information sothat I may confirm youridentity. Based upon the statusobtained frplease proceed byperforming KYC outsideof Quest. – Then selectKYC outside of quest.Select External systemselect VERID in thedrop down.TCScustomerprofileNew contact,then select theappropriatechannel typePopulateButtonsVER-ROOMKYC Alertindicatorverificationpasscodethingamabobchange contactinfo, adding arestriction,removing stop,transfer fundsacross customerBy selecting“YES” to Is thisa third partycall in the thirdparty section

Quest KYC - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. R2D2
  2. Maybe
  3. Client personal info such as name, gender, age, SSN and list of accounts. You can also view any recent interactions the client has had in quest and or within CE desktop
  4. NO
  5. KYC three times failure indicator
  6. the passcode panel (comments)
  7. the search fields
  8. I apologize, I was unable to authenticate you at this time. We cannot service you further. Please call back when you have your information of visit the nearest branch
  9. YES
  10. TCS account profile
  11. psst what is your secret password window
  12. For security reasons, can you please provide…
  13. Manually trigger (by selecting high risk authentication) or through the procedure itself (i.e. system triggered: real time servicing such as performing an address change)
  14. Verification Panel for address change
  15. It does not generate. You can get into the clients profile. Be sure not to release any account specific information to a third party.
  16. a speak will populate which will say I am sorry, but I am unable to confirm your identity with the information provided. Will you allow me yo retrieve public record information so that I may confirm your identity. Based upon the status obtained fr
  17. please proceed by performing KYC outside of Quest. – Then select KYC outside of quest. Select External system select VERID in the drop down.
  18. TCS customer profile
  19. New contact, then select the appropriate channel type
  20. Populate Buttons
  21. VER-ROOM
  22. KYC Alert indicator verification passcode thingamabob
  23. change contact info, adding a restriction, removing stop, transfer funds across customer
  24. By selecting “YES” to Is this a third party call in the third party section