a speak will populate whichwill say I am sorry, but I amunable to confirm your identitywith the information provided.Will you allow me yo retrievepublic record information sothat I may confirm youridentity. Based upon the statusobtained frTCSaccountprofilechange contactinfo, adding arestriction,removing stop,transfer fundsacross customerPopulateButtonsMaybethesearchfieldsI apologize, I wasunable to authenticateyou at this time. Wecannot service youfurther. Please call backwhen you have yourinformation of visit thenearest branchR2D2New contact,then select theappropriatechannel typeKYC AlertindicatorverificationpasscodethingamabobFor securityreasons, canyou pleaseprovide…VerificationPanel foraddresschangeManually trigger (byselecting high riskauthentication) orthrough the procedureitself (i.e. systemtriggered: real timeservicing such asperforming an addresschange)YESVER-ROOMIt does not generate.You can get into theclients profile. Besure not to releaseany account specificinformation to a thirdparty.KYC threetimesfailureindicatorBy selecting“YES” to Is thisa third partycall in the thirdparty sectionthepasscodepanel(comments)please proceed byperforming KYC outsideof Quest. – Then selectKYC outside of quest.Select External systemselect VERID in thedrop down.Client personal infosuch as name, gender,age, SSN and list ofaccounts. You can alsoview any recentinteractions the clienthas had in quest and orwithin CE desktopNOpsst what isyour secretpasswordwindowTCScustomerprofilea speak will populate whichwill say I am sorry, but I amunable to confirm your identitywith the information provided.Will you allow me yo retrievepublic record information sothat I may confirm youridentity. Based upon the statusobtained frTCSaccountprofilechange contactinfo, adding arestriction,removing stop,transfer fundsacross customerPopulateButtonsMaybethesearchfieldsI apologize, I wasunable to authenticateyou at this time. Wecannot service youfurther. Please call backwhen you have yourinformation of visit thenearest branchR2D2New contact,then select theappropriatechannel typeKYC AlertindicatorverificationpasscodethingamabobFor securityreasons, canyou pleaseprovide…VerificationPanel foraddresschangeManually trigger (byselecting high riskauthentication) orthrough the procedureitself (i.e. systemtriggered: real timeservicing such asperforming an addresschange)YESVER-ROOMIt does not generate.You can get into theclients profile. Besure not to releaseany account specificinformation to a thirdparty.KYC threetimesfailureindicatorBy selecting“YES” to Is thisa third partycall in the thirdparty sectionthepasscodepanel(comments)please proceed byperforming KYC outsideof Quest. – Then selectKYC outside of quest.Select External systemselect VERID in thedrop down.Client personal infosuch as name, gender,age, SSN and list ofaccounts. You can alsoview any recentinteractions the clienthas had in quest and orwithin CE desktopNOpsst what isyour secretpasswordwindowTCScustomerprofile

Quest KYC - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. a speak will populate which will say I am sorry, but I am unable to confirm your identity with the information provided. Will you allow me yo retrieve public record information so that I may confirm your identity. Based upon the status obtained fr
  2. TCS account profile
  3. change contact info, adding a restriction, removing stop, transfer funds across customer
  4. Populate Buttons
  5. Maybe
  6. the search fields
  7. I apologize, I was unable to authenticate you at this time. We cannot service you further. Please call back when you have your information of visit the nearest branch
  8. R2D2
  9. New contact, then select the appropriate channel type
  10. KYC Alert indicator verification passcode thingamabob
  11. For security reasons, can you please provide…
  12. Verification Panel for address change
  13. Manually trigger (by selecting high risk authentication) or through the procedure itself (i.e. system triggered: real time servicing such as performing an address change)
  14. YES
  15. VER-ROOM
  16. It does not generate. You can get into the clients profile. Be sure not to release any account specific information to a third party.
  17. KYC three times failure indicator
  18. By selecting “YES” to Is this a third party call in the third party section
  19. the passcode panel (comments)
  20. please proceed by performing KYC outside of Quest. – Then select KYC outside of quest. Select External system select VERID in the drop down.
  21. Client personal info such as name, gender, age, SSN and list of accounts. You can also view any recent interactions the client has had in quest and or within CE desktop
  22. NO
  23. psst what is your secret password window
  24. TCS customer profile