Quest KYC - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. psst what is your secret password window
2. By selecting “YES” to Is this a third party call in the third party section
3. Client personal info such as name, gender, age, SSN and list of accounts. You can also view any recent interactions the client has had in quest and or within CE desktop
4. a speak will populate which will say I am sorry, but I am unable to confirm your identity with the information provided. Will you allow me yo retrieve public record information so that I may confirm your identity. Based upon the status obtained fr
5. Manually trigger (by selecting high risk authentication) or through the procedure itself (i.e. system triggered: real time servicing such as performing an address change)
6. I apologize, I was unable to authenticate you at this time. We cannot service you further. Please call back when you have your information of visit the nearest branch
7. YES
8. Verification Panel for address change
9. the search fields
10. New contact, then select the appropriate channel type
11. Maybe
12. KYC Alert indicator verification passcode thingamabob
13. please proceed by performing KYC outside of Quest. – Then select KYC outside of quest. Select External system select VERID in the drop down.
14. KYC three times failure indicator
15. TCS account profile
16. For security reasons, can you please provide…
17. It does not generate. You can get into the clients profile. Be sure not to release any account specific information to a third party.
18. Populate Buttons
19. the passcode panel (comments)
20. VER-ROOM
21. change contact info, adding a restriction, removing stop, transfer funds across customer
22. R2D2
23. NO
24. TCS customer profile