thepasscodepanel(comments)Client personal infosuch as name, gender,age, SSN and list ofaccounts. You can alsoview any recentinteractions the clienthas had in quest and orwithin CE desktopVerificationPanel foraddresschangeYESthesearchfieldsI apologize, I wasunable to authenticateyou at this time. Wecannot service youfurther. Please call backwhen you have yourinformation of visit thenearest branchIt does not generate.You can get into theclients profile. Besure not to releaseany account specificinformation to a thirdparty.a speak will populate whichwill say I am sorry, but I amunable to confirm your identitywith the information provided.Will you allow me yo retrievepublic record information sothat I may confirm youridentity. Based upon the statusobtained frNew contact,then select theappropriatechannel typeManually trigger (byselecting high riskauthentication) orthrough the procedureitself (i.e. systemtriggered: real timeservicing such asperforming an addresschange)TCSaccountprofileKYC AlertindicatorverificationpasscodethingamabobMaybeNOPopulateButtonsFor securityreasons, canyou pleaseprovide…R2D2KYC threetimesfailureindicatorVER-ROOMpsst what isyour secretpasswordwindowchange contactinfo, adding arestriction,removing stop,transfer fundsacross customerplease proceed byperforming KYC outsideof Quest. – Then selectKYC outside of quest.Select External systemselect VERID in thedrop down.By selecting“YES” to Is thisa third partycall in the thirdparty sectionTCScustomerprofilethepasscodepanel(comments)Client personal infosuch as name, gender,age, SSN and list ofaccounts. You can alsoview any recentinteractions the clienthas had in quest and orwithin CE desktopVerificationPanel foraddresschangeYESthesearchfieldsI apologize, I wasunable to authenticateyou at this time. Wecannot service youfurther. Please call backwhen you have yourinformation of visit thenearest branchIt does not generate.You can get into theclients profile. Besure not to releaseany account specificinformation to a thirdparty.a speak will populate whichwill say I am sorry, but I amunable to confirm your identitywith the information provided.Will you allow me yo retrievepublic record information sothat I may confirm youridentity. Based upon the statusobtained frNew contact,then select theappropriatechannel typeManually trigger (byselecting high riskauthentication) orthrough the procedureitself (i.e. systemtriggered: real timeservicing such asperforming an addresschange)TCSaccountprofileKYC AlertindicatorverificationpasscodethingamabobMaybeNOPopulateButtonsFor securityreasons, canyou pleaseprovide…R2D2KYC threetimesfailureindicatorVER-ROOMpsst what isyour secretpasswordwindowchange contactinfo, adding arestriction,removing stop,transfer fundsacross customerplease proceed byperforming KYC outsideof Quest. – Then selectKYC outside of quest.Select External systemselect VERID in thedrop down.By selecting“YES” to Is thisa third partycall in the thirdparty sectionTCScustomerprofile

Quest KYC - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. the passcode panel (comments)
  2. Client personal info such as name, gender, age, SSN and list of accounts. You can also view any recent interactions the client has had in quest and or within CE desktop
  3. Verification Panel for address change
  4. YES
  5. the search fields
  6. I apologize, I was unable to authenticate you at this time. We cannot service you further. Please call back when you have your information of visit the nearest branch
  7. It does not generate. You can get into the clients profile. Be sure not to release any account specific information to a third party.
  8. a speak will populate which will say I am sorry, but I am unable to confirm your identity with the information provided. Will you allow me yo retrieve public record information so that I may confirm your identity. Based upon the status obtained fr
  9. New contact, then select the appropriate channel type
  10. Manually trigger (by selecting high risk authentication) or through the procedure itself (i.e. system triggered: real time servicing such as performing an address change)
  11. TCS account profile
  12. KYC Alert indicator verification passcode thingamabob
  13. Maybe
  14. NO
  15. Populate Buttons
  16. For security reasons, can you please provide…
  17. R2D2
  18. KYC three times failure indicator
  19. VER-ROOM
  20. psst what is your secret password window
  21. change contact info, adding a restriction, removing stop, transfer funds across customer
  22. please proceed by performing KYC outside of Quest. – Then select KYC outside of quest. Select External system select VERID in the drop down.
  23. By selecting “YES” to Is this a third party call in the third party section
  24. TCS customer profile