This bingo card has 25 words: Member doesn’t want to use MyProv, Member says they never read their mail, Member complains about another rep, Member threatens to sue Providence, You hear a baby crying in the background, Member admits they are currently driving, Member needs an interpreter, Member calls you a nasty name, Member makes a funny joke, Member asks if call is being recorded, Member wants to leave a message for your manager to compliment you, Member refuses to verify their information for you, Member asks about paperless billing, Member screams and/or curses, Member hangs up on you, Member cries ☹, Member is an absolute delight, Member is turning 65 and aging into Medicare, Member is moving out the country, Member is currently in the hospital, You hear a spouse in the background trying to help, CT Suite kicks you out in the middle of a call, Dependent has a separate mailing address from subscriber, Member wants to talk to a supervisor and You hear a dog in the background.
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