Memberwants totalk to asupervisorMemberadmits theyare currentlydrivingMemberrefuses toverify theirinformationfor youMembercries ☹Memberis movingout thecountryMembersays theynever readtheir mailMembercomplainsaboutanother repMemberhangs upon youCT Suitekicks you outin the middleof a callMember isturning 65and agingintoMedicareMember wantsto leave amessage foryour manager tocompliment youMember iscurrently inthehospitalMemberasks aboutpaperlessbillingYou hear aspouse inthebackgroundtrying to helpMemberthreatensto sueProvidenceDependent hasa separatemailing addressfrom subscriberMemberscreamsand/orcursesYou hear ababy cryingin thebackgroundYou hear adog in thebackgroundMemberdoesn’t wantto useMyProvMemberis anabsolutedelightMembercalls youa nastynameMemberneeds aninterpreterMembermakes afunny jokeMemberasks if callis beingrecordedMemberwants totalk to asupervisorMemberadmits theyare currentlydrivingMemberrefuses toverify theirinformationfor youMembercries ☹Memberis movingout thecountryMembersays theynever readtheir mailMembercomplainsaboutanother repMemberhangs upon youCT Suitekicks you outin the middleof a callMember isturning 65and agingintoMedicareMember wantsto leave amessage foryour manager tocompliment youMember iscurrently inthehospitalMemberasks aboutpaperlessbillingYou hear aspouse inthebackgroundtrying to helpMemberthreatensto sueProvidenceDependent hasa separatemailing addressfrom subscriberMemberscreamsand/orcursesYou hear ababy cryingin thebackgroundYou hear adog in thebackgroundMemberdoesn’t wantto useMyProvMemberis anabsolutedelightMembercalls youa nastynameMemberneeds aninterpreterMembermakes afunny jokeMemberasks if callis beingrecorded

Miscellaneous - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Member wants to talk to a supervisor
  2. Member admits they are currently driving
  3. Member refuses to verify their information for you
  4. Member cries ☹
  5. Member is moving out the country
  6. Member says they never read their mail
  7. Member complains about another rep
  8. Member hangs up on you
  9. CT Suite kicks you out in the middle of a call
  10. Member is turning 65 and aging into Medicare
  11. Member wants to leave a message for your manager to compliment you
  12. Member is currently in the hospital
  13. Member asks about paperless billing
  14. You hear a spouse in the background trying to help
  15. Member threatens to sue Providence
  16. Dependent has a separate mailing address from subscriber
  17. Member screams and/or curses
  18. You hear a baby crying in the background
  19. You hear a dog in the background
  20. Member doesn’t want to use MyProv
  21. Member is an absolute delight
  22. Member calls you a nasty name
  23. Member needs an interpreter
  24. Member makes a funny joke
  25. Member asks if call is being recorded