(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Member makes a funny joke
Member asks if call is being recorded
Member screams and/or curses
Member needs an interpreter
Member wants to talk to a supervisor
Member complains about another rep
Member is turning 65 and aging into Medicare
You hear a dog in the background
Member admits they are currently driving
Member wants to leave a message for your manager to compliment you
Member asks about paperless billing
Member doesn’t want to use MyProv
Member hangs up on you
Member is moving out the country
You hear a spouse in the background trying to help
Member says they never read their mail
Member refuses to verify their information for you
Member is currently in the hospital
Member calls you a nasty name
Member cries ☹
Member is an absolute delight
You hear a baby crying in the background
Member threatens to sue Providence
CT Suite kicks you out in the middle of a call
Dependent has a separate mailing address from subscriber
