You hear adog in thebackgroundMembercries ☹Memberis movingout thecountryMemberdoesn’t wantto useMyProvMembersays theynever readtheir mailMembercomplainsaboutanother repYou hear ababy cryingin thebackgroundMember wantsto leave amessage foryour manager tocompliment youMember isturning 65and agingintoMedicareMemberrefuses toverify theirinformationfor youMemberscreamsand/orcursesMemberthreatensto sueProvidenceMemberasks if callis beingrecordedMembercalls youa nastynameMemberneeds aninterpreterMembermakes afunny jokeMemberis anabsolutedelightMemberhangs upon youMemberadmits theyare currentlydrivingMemberwants totalk to asupervisorYou hear aspouse inthebackgroundtrying to helpCT Suitekicks you outin the middleof a callMemberasks aboutpaperlessbillingMember iscurrently inthehospitalDependent hasa separatemailing addressfrom subscriberYou hear adog in thebackgroundMembercries ☹Memberis movingout thecountryMemberdoesn’t wantto useMyProvMembersays theynever readtheir mailMembercomplainsaboutanother repYou hear ababy cryingin thebackgroundMember wantsto leave amessage foryour manager tocompliment youMember isturning 65and agingintoMedicareMemberrefuses toverify theirinformationfor youMemberscreamsand/orcursesMemberthreatensto sueProvidenceMemberasks if callis beingrecordedMembercalls youa nastynameMemberneeds aninterpreterMembermakes afunny jokeMemberis anabsolutedelightMemberhangs upon youMemberadmits theyare currentlydrivingMemberwants totalk to asupervisorYou hear aspouse inthebackgroundtrying to helpCT Suitekicks you outin the middleof a callMemberasks aboutpaperlessbillingMember iscurrently inthehospitalDependent hasa separatemailing addressfrom subscriber

Miscellaneous - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. You hear a dog in the background
  2. Member cries ☹
  3. Member is moving out the country
  4. Member doesn’t want to use MyProv
  5. Member says they never read their mail
  6. Member complains about another rep
  7. You hear a baby crying in the background
  8. Member wants to leave a message for your manager to compliment you
  9. Member is turning 65 and aging into Medicare
  10. Member refuses to verify their information for you
  11. Member screams and/or curses
  12. Member threatens to sue Providence
  13. Member asks if call is being recorded
  14. Member calls you a nasty name
  15. Member needs an interpreter
  16. Member makes a funny joke
  17. Member is an absolute delight
  18. Member hangs up on you
  19. Member admits they are currently driving
  20. Member wants to talk to a supervisor
  21. You hear a spouse in the background trying to help
  22. CT Suite kicks you out in the middle of a call
  23. Member asks about paperless billing
  24. Member is currently in the hospital
  25. Dependent has a separate mailing address from subscriber