Dependent hasa separatemailing addressfrom subscriberMemberthreatensto sueProvidenceMembersays theynever readtheir mailMemberrefuses toverify theirinformationfor youMember wantsto leave amessage foryour manager tocompliment youMemberhangs upon youCT Suitekicks you outin the middleof a callMemberis movingout thecountryYou hear aspouse inthebackgroundtrying to helpMembercomplainsaboutanother repMemberwants totalk to asupervisorMembercalls youa nastynameYou hear ababy cryingin thebackgroundMemberis anabsolutedelightMemberscreamsand/orcursesMemberadmits theyare currentlydrivingMember iscurrently inthehospitalMemberneeds aninterpreterMemberasks if callis beingrecordedMembermakes afunny jokeMemberdoesn’t wantto useMyProvYou hear adog in thebackgroundMemberasks aboutpaperlessbillingMember isturning 65and agingintoMedicareMembercries ☹Dependent hasa separatemailing addressfrom subscriberMemberthreatensto sueProvidenceMembersays theynever readtheir mailMemberrefuses toverify theirinformationfor youMember wantsto leave amessage foryour manager tocompliment youMemberhangs upon youCT Suitekicks you outin the middleof a callMemberis movingout thecountryYou hear aspouse inthebackgroundtrying to helpMembercomplainsaboutanother repMemberwants totalk to asupervisorMembercalls youa nastynameYou hear ababy cryingin thebackgroundMemberis anabsolutedelightMemberscreamsand/orcursesMemberadmits theyare currentlydrivingMember iscurrently inthehospitalMemberneeds aninterpreterMemberasks if callis beingrecordedMembermakes afunny jokeMemberdoesn’t wantto useMyProvYou hear adog in thebackgroundMemberasks aboutpaperlessbillingMember isturning 65and agingintoMedicareMembercries ☹

Miscellaneous - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Dependent has a separate mailing address from subscriber
  2. Member threatens to sue Providence
  3. Member says they never read their mail
  4. Member refuses to verify their information for you
  5. Member wants to leave a message for your manager to compliment you
  6. Member hangs up on you
  7. CT Suite kicks you out in the middle of a call
  8. Member is moving out the country
  9. You hear a spouse in the background trying to help
  10. Member complains about another rep
  11. Member wants to talk to a supervisor
  12. Member calls you a nasty name
  13. You hear a baby crying in the background
  14. Member is an absolute delight
  15. Member screams and/or curses
  16. Member admits they are currently driving
  17. Member is currently in the hospital
  18. Member needs an interpreter
  19. Member asks if call is being recorded
  20. Member makes a funny joke
  21. Member doesn’t want to use MyProv
  22. You hear a dog in the background
  23. Member asks about paperless billing
  24. Member is turning 65 and aging into Medicare
  25. Member cries ☹