Member isturning 65and agingintoMedicareMemberhangs upon youMemberdoesn’t wantto useMyProvMembersays theynever readtheir mailMemberneeds aninterpreterDependent hasa separatemailing addressfrom subscriberYou hear aspouse inthebackgroundtrying to helpMemberis movingout thecountryMember iscurrently inthehospitalMemberthreatensto sueProvidenceMemberwants totalk to asupervisorYou hear ababy cryingin thebackgroundCT Suitekicks you outin the middleof a callMembercries ☹Memberrefuses toverify theirinformationfor youYou hear adog in thebackgroundMembercalls youa nastynameMemberscreamsand/orcursesMemberadmits theyare currentlydrivingMember wantsto leave amessage foryour manager tocompliment youMembercomplainsaboutanother repMemberis anabsolutedelightMemberasks aboutpaperlessbillingMembermakes afunny jokeMemberasks if callis beingrecordedMember isturning 65and agingintoMedicareMemberhangs upon youMemberdoesn’t wantto useMyProvMembersays theynever readtheir mailMemberneeds aninterpreterDependent hasa separatemailing addressfrom subscriberYou hear aspouse inthebackgroundtrying to helpMemberis movingout thecountryMember iscurrently inthehospitalMemberthreatensto sueProvidenceMemberwants totalk to asupervisorYou hear ababy cryingin thebackgroundCT Suitekicks you outin the middleof a callMembercries ☹Memberrefuses toverify theirinformationfor youYou hear adog in thebackgroundMembercalls youa nastynameMemberscreamsand/orcursesMemberadmits theyare currentlydrivingMember wantsto leave amessage foryour manager tocompliment youMembercomplainsaboutanother repMemberis anabsolutedelightMemberasks aboutpaperlessbillingMembermakes afunny jokeMemberasks if callis beingrecorded

Miscellaneous - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Member is turning 65 and aging into Medicare
  2. Member hangs up on you
  3. Member doesn’t want to use MyProv
  4. Member says they never read their mail
  5. Member needs an interpreter
  6. Dependent has a separate mailing address from subscriber
  7. You hear a spouse in the background trying to help
  8. Member is moving out the country
  9. Member is currently in the hospital
  10. Member threatens to sue Providence
  11. Member wants to talk to a supervisor
  12. You hear a baby crying in the background
  13. CT Suite kicks you out in the middle of a call
  14. Member cries ☹
  15. Member refuses to verify their information for you
  16. You hear a dog in the background
  17. Member calls you a nasty name
  18. Member screams and/or curses
  19. Member admits they are currently driving
  20. Member wants to leave a message for your manager to compliment you
  21. Member complains about another rep
  22. Member is an absolute delight
  23. Member asks about paperless billing
  24. Member makes a funny joke
  25. Member asks if call is being recorded