You hear ababy cryingin thebackgroundMemberasks if callis beingrecordedMembersays theynever readtheir mailMemberscreamsand/orcursesMemberneeds aninterpreterMemberhangs upon youMembermakes afunny jokeMember wantsto leave amessage foryour manager tocompliment youMemberthreatensto sueProvidenceMemberrefuses toverify theirinformationfor youDependent hasa separatemailing addressfrom subscriberMemberdoesn’t wantto useMyProvMember iscurrently inthehospitalMembercries ☹Member isturning 65and agingintoMedicareMembercomplainsaboutanother repMembercalls youa nastynameMemberis movingout thecountryMemberadmits theyare currentlydrivingYou hear aspouse inthebackgroundtrying to helpCT Suitekicks you outin the middleof a callMemberis anabsolutedelightYou hear adog in thebackgroundMemberasks aboutpaperlessbillingMemberwants totalk to asupervisorYou hear ababy cryingin thebackgroundMemberasks if callis beingrecordedMembersays theynever readtheir mailMemberscreamsand/orcursesMemberneeds aninterpreterMemberhangs upon youMembermakes afunny jokeMember wantsto leave amessage foryour manager tocompliment youMemberthreatensto sueProvidenceMemberrefuses toverify theirinformationfor youDependent hasa separatemailing addressfrom subscriberMemberdoesn’t wantto useMyProvMember iscurrently inthehospitalMembercries ☹Member isturning 65and agingintoMedicareMembercomplainsaboutanother repMembercalls youa nastynameMemberis movingout thecountryMemberadmits theyare currentlydrivingYou hear aspouse inthebackgroundtrying to helpCT Suitekicks you outin the middleof a callMemberis anabsolutedelightYou hear adog in thebackgroundMemberasks aboutpaperlessbillingMemberwants totalk to asupervisor

Miscellaneous - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. You hear a baby crying in the background
  2. Member asks if call is being recorded
  3. Member says they never read their mail
  4. Member screams and/or curses
  5. Member needs an interpreter
  6. Member hangs up on you
  7. Member makes a funny joke
  8. Member wants to leave a message for your manager to compliment you
  9. Member threatens to sue Providence
  10. Member refuses to verify their information for you
  11. Dependent has a separate mailing address from subscriber
  12. Member doesn’t want to use MyProv
  13. Member is currently in the hospital
  14. Member cries ☹
  15. Member is turning 65 and aging into Medicare
  16. Member complains about another rep
  17. Member calls you a nasty name
  18. Member is moving out the country
  19. Member admits they are currently driving
  20. You hear a spouse in the background trying to help
  21. CT Suite kicks you out in the middle of a call
  22. Member is an absolute delight
  23. You hear a dog in the background
  24. Member asks about paperless billing
  25. Member wants to talk to a supervisor