Guest Assistance

Guest Assistance Bingo Card
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This bingo card has a free space and 24 words: Handled a Gold Member, cancelled an AP reservation, Verified a Honors account, compensate guest with points, created a Fraud Case, Enroll a guest into HH, Transferred to AMEX (Existing), Cancelled AP reservation due to Medical Reasons, Transferred to Hotel, Received a "Thank You" from guest, Handled a Diamond Member, Offered guest 5000 points, Sent receipt to guest, Add a missing stay, Created GA Case, Book New AP Reservation, Submit Refund in AP Tool, Guest has an unrecognized charge on credit card, Guest request to speak with the hotel directly, spoke to the front desk, Thanked our Guest for being a Loyal member, Handled a Silver Tier member, Guest provide case number and Guest asked about free night certificate.

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