Book NewAPReservationEnroll aguestinto HHGuestrequest tospeak withthe hoteldirectlyGuest askedabout freenightcertificateHandleda GoldMemberReceiveda "ThankYou" fromguestcancelledan APreservationGuest has anunrecognizedcharge oncredit cardSentreceiptto guestcreateda FraudCaseHandled aDiamondMemberTransferredto HotelThanked ourGuest forbeing aLoyalmembercompensateguest withpointsspoke tothe frontdeskVerified aHonorsaccountGuestprovidecasenumberTransferredto AMEX(Existing)SubmitRefund inAP ToolHandled aSilver TiermemberCancelled APreservationdue toMedicalReasonsCreatedGACaseOfferedguest5000pointsAdd amissingstayBook NewAPReservationEnroll aguestinto HHGuestrequest tospeak withthe hoteldirectlyGuest askedabout freenightcertificateHandleda GoldMemberReceiveda "ThankYou" fromguestcancelledan APreservationGuest has anunrecognizedcharge oncredit cardSentreceiptto guestcreateda FraudCaseHandled aDiamondMemberTransferredto HotelThanked ourGuest forbeing aLoyalmembercompensateguest withpointsspoke tothe frontdeskVerified aHonorsaccountGuestprovidecasenumberTransferredto AMEX(Existing)SubmitRefund inAP ToolHandled aSilver TiermemberCancelled APreservationdue toMedicalReasonsCreatedGACaseOfferedguest5000pointsAdd amissingstay

Guest Assistance - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Book New AP Reservation
  2. Enroll a guest into HH
  3. Guest request to speak with the hotel directly
  4. Guest asked about free night certificate
  5. Handled a Gold Member
  6. Received a "Thank You" from guest
  7. cancelled an AP reservation
  8. Guest has an unrecognized charge on credit card
  9. Sent receipt to guest
  10. created a Fraud Case
  11. Handled a Diamond Member
  12. Transferred to Hotel
  13. Thanked our Guest for being a Loyal member
  14. compensate guest with points
  15. spoke to the front desk
  16. Verified a Honors account
  17. Guest provide case number
  18. Transferred to AMEX (Existing)
  19. Submit Refund in AP Tool
  20. Handled a Silver Tier member
  21. Cancelled AP reservation due to Medical Reasons
  22. Created GA Case
  23. Offered guest 5000 points
  24. Add a missing stay