CreatedGACasecancelledan APreservationSubmitRefund inAP ToolGuestrequest tospeak withthe hoteldirectlyTransferredto HotelTransferredto AMEX(Existing)GuestprovidecasenumberThanked ourGuest forbeing aLoyalmemberEnroll aguestinto HHReceiveda "ThankYou" fromguestAdd amissingstaySentreceiptto guestBook NewAPReservationspoke tothe frontdeskHandled aDiamondMemberHandleda GoldMemberVerified aHonorsaccountcompensateguest withpointsCancelled APreservationdue toMedicalReasonscreateda FraudCaseHandled aSilver TiermemberGuest has anunrecognizedcharge oncredit cardOfferedguest5000pointsGuest askedabout freenightcertificateCreatedGACasecancelledan APreservationSubmitRefund inAP ToolGuestrequest tospeak withthe hoteldirectlyTransferredto HotelTransferredto AMEX(Existing)GuestprovidecasenumberThanked ourGuest forbeing aLoyalmemberEnroll aguestinto HHReceiveda "ThankYou" fromguestAdd amissingstaySentreceiptto guestBook NewAPReservationspoke tothe frontdeskHandled aDiamondMemberHandleda GoldMemberVerified aHonorsaccountcompensateguest withpointsCancelled APreservationdue toMedicalReasonscreateda FraudCaseHandled aSilver TiermemberGuest has anunrecognizedcharge oncredit cardOfferedguest5000pointsGuest askedabout freenightcertificate

Guest Assistance - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Created GA Case
  2. cancelled an AP reservation
  3. Submit Refund in AP Tool
  4. Guest request to speak with the hotel directly
  5. Transferred to Hotel
  6. Transferred to AMEX (Existing)
  7. Guest provide case number
  8. Thanked our Guest for being a Loyal member
  9. Enroll a guest into HH
  10. Received a "Thank You" from guest
  11. Add a missing stay
  12. Sent receipt to guest
  13. Book New AP Reservation
  14. spoke to the front desk
  15. Handled a Diamond Member
  16. Handled a Gold Member
  17. Verified a Honors account
  18. compensate guest with points
  19. Cancelled AP reservation due to Medical Reasons
  20. created a Fraud Case
  21. Handled a Silver Tier member
  22. Guest has an unrecognized charge on credit card
  23. Offered guest 5000 points
  24. Guest asked about free night certificate