SubmitRefund inAP ToolHandled aSilver Tiermembercancelledan APreservationCancelled APreservationdue toMedicalReasonsBook NewAPReservationOfferedguest5000pointsThanked ourGuest forbeing aLoyalmembercreateda FraudCaseAdd amissingstayEnroll aguestinto HHTransferredto HotelHandleda GoldMemberGuestrequest tospeak withthe hoteldirectlycompensateguest withpointsCreatedGACaseGuestprovidecasenumberGuest askedabout freenightcertificateGuest has anunrecognizedcharge oncredit cardHandled aDiamondMemberTransferredto AMEX(Existing)Receiveda "ThankYou" fromguestspoke tothe frontdeskVerified aHonorsaccountSentreceiptto guestSubmitRefund inAP ToolHandled aSilver Tiermembercancelledan APreservationCancelled APreservationdue toMedicalReasonsBook NewAPReservationOfferedguest5000pointsThanked ourGuest forbeing aLoyalmembercreateda FraudCaseAdd amissingstayEnroll aguestinto HHTransferredto HotelHandleda GoldMemberGuestrequest tospeak withthe hoteldirectlycompensateguest withpointsCreatedGACaseGuestprovidecasenumberGuest askedabout freenightcertificateGuest has anunrecognizedcharge oncredit cardHandled aDiamondMemberTransferredto AMEX(Existing)Receiveda "ThankYou" fromguestspoke tothe frontdeskVerified aHonorsaccountSentreceiptto guest

Guest Assistance - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Submit Refund in AP Tool
  2. Handled a Silver Tier member
  3. cancelled an AP reservation
  4. Cancelled AP reservation due to Medical Reasons
  5. Book New AP Reservation
  6. Offered guest 5000 points
  7. Thanked our Guest for being a Loyal member
  8. created a Fraud Case
  9. Add a missing stay
  10. Enroll a guest into HH
  11. Transferred to Hotel
  12. Handled a Gold Member
  13. Guest request to speak with the hotel directly
  14. compensate guest with points
  15. Created GA Case
  16. Guest provide case number
  17. Guest asked about free night certificate
  18. Guest has an unrecognized charge on credit card
  19. Handled a Diamond Member
  20. Transferred to AMEX (Existing)
  21. Received a "Thank You" from guest
  22. spoke to the front desk
  23. Verified a Honors account
  24. Sent receipt to guest