Thanked ourGuest forbeing aLoyalmemberTransferredto Hotelcompensateguest withpointsReceiveda "ThankYou" fromguestVerified aHonorsaccountspoke tothe frontdeskCancelled APreservationdue toMedicalReasonsTransferredto AMEX(Existing)CreatedGACasecreateda FraudCaseGuest has anunrecognizedcharge oncredit cardGuestrequest tospeak withthe hoteldirectlycancelledan APreservationGuestprovidecasenumberOfferedguest5000pointsGuest askedabout freenightcertificateAdd amissingstayHandled aSilver TiermemberSentreceiptto guestHandled aDiamondMemberHandleda GoldMemberEnroll aguestinto HHBook NewAPReservationSubmitRefund inAP ToolThanked ourGuest forbeing aLoyalmemberTransferredto Hotelcompensateguest withpointsReceiveda "ThankYou" fromguestVerified aHonorsaccountspoke tothe frontdeskCancelled APreservationdue toMedicalReasonsTransferredto AMEX(Existing)CreatedGACasecreateda FraudCaseGuest has anunrecognizedcharge oncredit cardGuestrequest tospeak withthe hoteldirectlycancelledan APreservationGuestprovidecasenumberOfferedguest5000pointsGuest askedabout freenightcertificateAdd amissingstayHandled aSilver TiermemberSentreceiptto guestHandled aDiamondMemberHandleda GoldMemberEnroll aguestinto HHBook NewAPReservationSubmitRefund inAP Tool

Guest Assistance - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Thanked our Guest for being a Loyal member
  2. Transferred to Hotel
  3. compensate guest with points
  4. Received a "Thank You" from guest
  5. Verified a Honors account
  6. spoke to the front desk
  7. Cancelled AP reservation due to Medical Reasons
  8. Transferred to AMEX (Existing)
  9. Created GA Case
  10. created a Fraud Case
  11. Guest has an unrecognized charge on credit card
  12. Guest request to speak with the hotel directly
  13. cancelled an AP reservation
  14. Guest provide case number
  15. Offered guest 5000 points
  16. Guest asked about free night certificate
  17. Add a missing stay
  18. Handled a Silver Tier member
  19. Sent receipt to guest
  20. Handled a Diamond Member
  21. Handled a Gold Member
  22. Enroll a guest into HH
  23. Book New AP Reservation
  24. Submit Refund in AP Tool