Book NewAPReservationEnroll aguestinto HHspoke tothe frontdeskVerified aHonorsaccountHandled aSilver TiermemberGuest has anunrecognizedcharge oncredit cardGuest askedabout freenightcertificateAdd amissingstayReceiveda "ThankYou" fromguestSentreceiptto guestTransferredto AMEX(Existing)Guestrequest tospeak withthe hoteldirectlyCreatedGACaseHandleda GoldMemberSubmitRefund inAP ToolCancelled APreservationdue toMedicalReasonsTransferredto HotelHandled aDiamondMemberThanked ourGuest forbeing aLoyalmemberGuestprovidecasenumbercompensateguest withpointscreateda FraudCaseOfferedguest5000pointscancelledan APreservationBook NewAPReservationEnroll aguestinto HHspoke tothe frontdeskVerified aHonorsaccountHandled aSilver TiermemberGuest has anunrecognizedcharge oncredit cardGuest askedabout freenightcertificateAdd amissingstayReceiveda "ThankYou" fromguestSentreceiptto guestTransferredto AMEX(Existing)Guestrequest tospeak withthe hoteldirectlyCreatedGACaseHandleda GoldMemberSubmitRefund inAP ToolCancelled APreservationdue toMedicalReasonsTransferredto HotelHandled aDiamondMemberThanked ourGuest forbeing aLoyalmemberGuestprovidecasenumbercompensateguest withpointscreateda FraudCaseOfferedguest5000pointscancelledan APreservation

Guest Assistance - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Book New AP Reservation
  2. Enroll a guest into HH
  3. spoke to the front desk
  4. Verified a Honors account
  5. Handled a Silver Tier member
  6. Guest has an unrecognized charge on credit card
  7. Guest asked about free night certificate
  8. Add a missing stay
  9. Received a "Thank You" from guest
  10. Sent receipt to guest
  11. Transferred to AMEX (Existing)
  12. Guest request to speak with the hotel directly
  13. Created GA Case
  14. Handled a Gold Member
  15. Submit Refund in AP Tool
  16. Cancelled AP reservation due to Medical Reasons
  17. Transferred to Hotel
  18. Handled a Diamond Member
  19. Thanked our Guest for being a Loyal member
  20. Guest provide case number
  21. compensate guest with points
  22. created a Fraud Case
  23. Offered guest 5000 points
  24. cancelled an AP reservation