Guest has anunrecognizedcharge oncredit cardAdd amissingstaycompensateguest withpointsGuest askedabout freenightcertificateThanked ourGuest forbeing aLoyalmemberEnroll aguestinto HHVerified aHonorsaccountBook NewAPReservationSubmitRefund inAP ToolReceiveda "ThankYou" fromguestSentreceiptto guestHandled aSilver Tiermembercreateda FraudCasespoke tothe frontdeskOfferedguest5000pointsGuestprovidecasenumberCreatedGACaseTransferredto HotelHandled aDiamondMemberHandleda GoldMemberGuestrequest tospeak withthe hoteldirectlyTransferredto AMEX(Existing)Cancelled APreservationdue toMedicalReasonscancelledan APreservationGuest has anunrecognizedcharge oncredit cardAdd amissingstaycompensateguest withpointsGuest askedabout freenightcertificateThanked ourGuest forbeing aLoyalmemberEnroll aguestinto HHVerified aHonorsaccountBook NewAPReservationSubmitRefund inAP ToolReceiveda "ThankYou" fromguestSentreceiptto guestHandled aSilver Tiermembercreateda FraudCasespoke tothe frontdeskOfferedguest5000pointsGuestprovidecasenumberCreatedGACaseTransferredto HotelHandled aDiamondMemberHandleda GoldMemberGuestrequest tospeak withthe hoteldirectlyTransferredto AMEX(Existing)Cancelled APreservationdue toMedicalReasonscancelledan APreservation

Guest Assistance - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Guest has an unrecognized charge on credit card
  2. Add a missing stay
  3. compensate guest with points
  4. Guest asked about free night certificate
  5. Thanked our Guest for being a Loyal member
  6. Enroll a guest into HH
  7. Verified a Honors account
  8. Book New AP Reservation
  9. Submit Refund in AP Tool
  10. Received a "Thank You" from guest
  11. Sent receipt to guest
  12. Handled a Silver Tier member
  13. created a Fraud Case
  14. spoke to the front desk
  15. Offered guest 5000 points
  16. Guest provide case number
  17. Created GA Case
  18. Transferred to Hotel
  19. Handled a Diamond Member
  20. Handled a Gold Member
  21. Guest request to speak with the hotel directly
  22. Transferred to AMEX (Existing)
  23. Cancelled AP reservation due to Medical Reasons
  24. cancelled an AP reservation