Thanked ourGuest forbeing aLoyalmemberCancelled APreservationdue toMedicalReasonsTransferredto Hotelcancelledan APreservationSentreceiptto guestTransferredto AMEX(Existing)Handleda GoldMemberGuest askedabout freenightcertificateAdd amissingstayOfferedguest5000pointsVerified aHonorsaccountEnroll aguestinto HHBook NewAPReservationGuestrequest tospeak withthe hoteldirectlyHandled aDiamondMemberGuest has anunrecognizedcharge oncredit cardCreatedGACasespoke tothe frontdeskHandled aSilver Tiermembercompensateguest withpointsReceiveda "ThankYou" fromguestGuestprovidecasenumberSubmitRefund inAP Toolcreateda FraudCaseThanked ourGuest forbeing aLoyalmemberCancelled APreservationdue toMedicalReasonsTransferredto Hotelcancelledan APreservationSentreceiptto guestTransferredto AMEX(Existing)Handleda GoldMemberGuest askedabout freenightcertificateAdd amissingstayOfferedguest5000pointsVerified aHonorsaccountEnroll aguestinto HHBook NewAPReservationGuestrequest tospeak withthe hoteldirectlyHandled aDiamondMemberGuest has anunrecognizedcharge oncredit cardCreatedGACasespoke tothe frontdeskHandled aSilver Tiermembercompensateguest withpointsReceiveda "ThankYou" fromguestGuestprovidecasenumberSubmitRefund inAP Toolcreateda FraudCase

Guest Assistance - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Thanked our Guest for being a Loyal member
  2. Cancelled AP reservation due to Medical Reasons
  3. Transferred to Hotel
  4. cancelled an AP reservation
  5. Sent receipt to guest
  6. Transferred to AMEX (Existing)
  7. Handled a Gold Member
  8. Guest asked about free night certificate
  9. Add a missing stay
  10. Offered guest 5000 points
  11. Verified a Honors account
  12. Enroll a guest into HH
  13. Book New AP Reservation
  14. Guest request to speak with the hotel directly
  15. Handled a Diamond Member
  16. Guest has an unrecognized charge on credit card
  17. Created GA Case
  18. spoke to the front desk
  19. Handled a Silver Tier member
  20. compensate guest with points
  21. Received a "Thank You" from guest
  22. Guest provide case number
  23. Submit Refund in AP Tool
  24. created a Fraud Case