Handleda GoldMemberHandled aDiamondMembercancelledan APreservationGuest has anunrecognizedcharge oncredit cardReceiveda "ThankYou" fromguestcompensateguest withpointscreateda FraudCaseBook NewAPReservationTransferredto Hotelspoke tothe frontdeskTransferredto AMEX(Existing)CreatedGACaseSentreceiptto guestEnroll aguestinto HHGuest askedabout freenightcertificateCancelled APreservationdue toMedicalReasonsOfferedguest5000pointsGuestrequest tospeak withthe hoteldirectlyAdd amissingstayThanked ourGuest forbeing aLoyalmemberSubmitRefund inAP ToolGuestprovidecasenumberVerified aHonorsaccountHandled aSilver TiermemberHandleda GoldMemberHandled aDiamondMembercancelledan APreservationGuest has anunrecognizedcharge oncredit cardReceiveda "ThankYou" fromguestcompensateguest withpointscreateda FraudCaseBook NewAPReservationTransferredto Hotelspoke tothe frontdeskTransferredto AMEX(Existing)CreatedGACaseSentreceiptto guestEnroll aguestinto HHGuest askedabout freenightcertificateCancelled APreservationdue toMedicalReasonsOfferedguest5000pointsGuestrequest tospeak withthe hoteldirectlyAdd amissingstayThanked ourGuest forbeing aLoyalmemberSubmitRefund inAP ToolGuestprovidecasenumberVerified aHonorsaccountHandled aSilver Tiermember

Guest Assistance - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Handled a Gold Member
  2. Handled a Diamond Member
  3. cancelled an AP reservation
  4. Guest has an unrecognized charge on credit card
  5. Received a "Thank You" from guest
  6. compensate guest with points
  7. created a Fraud Case
  8. Book New AP Reservation
  9. Transferred to Hotel
  10. spoke to the front desk
  11. Transferred to AMEX (Existing)
  12. Created GA Case
  13. Sent receipt to guest
  14. Enroll a guest into HH
  15. Guest asked about free night certificate
  16. Cancelled AP reservation due to Medical Reasons
  17. Offered guest 5000 points
  18. Guest request to speak with the hotel directly
  19. Add a missing stay
  20. Thanked our Guest for being a Loyal member
  21. Submit Refund in AP Tool
  22. Guest provide case number
  23. Verified a Honors account
  24. Handled a Silver Tier member