GuestprovidecasenumberHandled aSilver TiermemberBook NewAPReservationSentreceiptto guestGuest askedabout freenightcertificateSubmitRefund inAP ToolHandled aDiamondMemberEnroll aguestinto HHGuestrequest tospeak withthe hoteldirectlyGuest has anunrecognizedcharge oncredit cardVerified aHonorsaccountReceiveda "ThankYou" fromguestOfferedguest5000pointsThanked ourGuest forbeing aLoyalmemberTransferredto HotelCancelled APreservationdue toMedicalReasonsHandleda GoldMembercreateda FraudCasecancelledan APreservationAdd amissingstaycompensateguest withpointsTransferredto AMEX(Existing)spoke tothe frontdeskCreatedGACaseGuestprovidecasenumberHandled aSilver TiermemberBook NewAPReservationSentreceiptto guestGuest askedabout freenightcertificateSubmitRefund inAP ToolHandled aDiamondMemberEnroll aguestinto HHGuestrequest tospeak withthe hoteldirectlyGuest has anunrecognizedcharge oncredit cardVerified aHonorsaccountReceiveda "ThankYou" fromguestOfferedguest5000pointsThanked ourGuest forbeing aLoyalmemberTransferredto HotelCancelled APreservationdue toMedicalReasonsHandleda GoldMembercreateda FraudCasecancelledan APreservationAdd amissingstaycompensateguest withpointsTransferredto AMEX(Existing)spoke tothe frontdeskCreatedGACase

Guest Assistance - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Guest provide case number
  2. Handled a Silver Tier member
  3. Book New AP Reservation
  4. Sent receipt to guest
  5. Guest asked about free night certificate
  6. Submit Refund in AP Tool
  7. Handled a Diamond Member
  8. Enroll a guest into HH
  9. Guest request to speak with the hotel directly
  10. Guest has an unrecognized charge on credit card
  11. Verified a Honors account
  12. Received a "Thank You" from guest
  13. Offered guest 5000 points
  14. Thanked our Guest for being a Loyal member
  15. Transferred to Hotel
  16. Cancelled AP reservation due to Medical Reasons
  17. Handled a Gold Member
  18. created a Fraud Case
  19. cancelled an AP reservation
  20. Add a missing stay
  21. compensate guest with points
  22. Transferred to AMEX (Existing)
  23. spoke to the front desk
  24. Created GA Case