Book NewAPReservationGuestprovidecasenumberTransferredto AMEX(Existing)Add amissingstaySubmitRefund inAP ToolReceiveda "ThankYou" fromguestOfferedguest5000pointsTransferredto HotelSentreceiptto guestEnroll aguestinto HHspoke tothe frontdeskGuest has anunrecognizedcharge oncredit cardcompensateguest withpointsGuestrequest tospeak withthe hoteldirectlyHandleda GoldMemberCreatedGACaseThanked ourGuest forbeing aLoyalmemberGuest askedabout freenightcertificatecreateda FraudCaseHandled aDiamondMemberVerified aHonorsaccountHandled aSilver Tiermembercancelledan APreservationCancelled APreservationdue toMedicalReasonsBook NewAPReservationGuestprovidecasenumberTransferredto AMEX(Existing)Add amissingstaySubmitRefund inAP ToolReceiveda "ThankYou" fromguestOfferedguest5000pointsTransferredto HotelSentreceiptto guestEnroll aguestinto HHspoke tothe frontdeskGuest has anunrecognizedcharge oncredit cardcompensateguest withpointsGuestrequest tospeak withthe hoteldirectlyHandleda GoldMemberCreatedGACaseThanked ourGuest forbeing aLoyalmemberGuest askedabout freenightcertificatecreateda FraudCaseHandled aDiamondMemberVerified aHonorsaccountHandled aSilver Tiermembercancelledan APreservationCancelled APreservationdue toMedicalReasons

Guest Assistance - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Book New AP Reservation
  2. Guest provide case number
  3. Transferred to AMEX (Existing)
  4. Add a missing stay
  5. Submit Refund in AP Tool
  6. Received a "Thank You" from guest
  7. Offered guest 5000 points
  8. Transferred to Hotel
  9. Sent receipt to guest
  10. Enroll a guest into HH
  11. spoke to the front desk
  12. Guest has an unrecognized charge on credit card
  13. compensate guest with points
  14. Guest request to speak with the hotel directly
  15. Handled a Gold Member
  16. Created GA Case
  17. Thanked our Guest for being a Loyal member
  18. Guest asked about free night certificate
  19. created a Fraud Case
  20. Handled a Diamond Member
  21. Verified a Honors account
  22. Handled a Silver Tier member
  23. cancelled an AP reservation
  24. Cancelled AP reservation due to Medical Reasons