Guest has anunrecognizedcharge oncredit cardBook NewAPReservationHandleda GoldMemberVerified aHonorsaccountTransferredto HotelHandled aSilver TiermemberCancelled APreservationdue toMedicalReasonsGuestrequest tospeak withthe hoteldirectlySubmitRefund inAP Toolspoke tothe frontdeskEnroll aguestinto HHcompensateguest withpointsGuest askedabout freenightcertificateHandled aDiamondMemberReceiveda "ThankYou" fromguestGuestprovidecasenumberTransferredto AMEX(Existing)cancelledan APreservationAdd amissingstaySentreceiptto guestThanked ourGuest forbeing aLoyalmembercreateda FraudCaseOfferedguest5000pointsCreatedGACaseGuest has anunrecognizedcharge oncredit cardBook NewAPReservationHandleda GoldMemberVerified aHonorsaccountTransferredto HotelHandled aSilver TiermemberCancelled APreservationdue toMedicalReasonsGuestrequest tospeak withthe hoteldirectlySubmitRefund inAP Toolspoke tothe frontdeskEnroll aguestinto HHcompensateguest withpointsGuest askedabout freenightcertificateHandled aDiamondMemberReceiveda "ThankYou" fromguestGuestprovidecasenumberTransferredto AMEX(Existing)cancelledan APreservationAdd amissingstaySentreceiptto guestThanked ourGuest forbeing aLoyalmembercreateda FraudCaseOfferedguest5000pointsCreatedGACase

Guest Assistance - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Guest has an unrecognized charge on credit card
  2. Book New AP Reservation
  3. Handled a Gold Member
  4. Verified a Honors account
  5. Transferred to Hotel
  6. Handled a Silver Tier member
  7. Cancelled AP reservation due to Medical Reasons
  8. Guest request to speak with the hotel directly
  9. Submit Refund in AP Tool
  10. spoke to the front desk
  11. Enroll a guest into HH
  12. compensate guest with points
  13. Guest asked about free night certificate
  14. Handled a Diamond Member
  15. Received a "Thank You" from guest
  16. Guest provide case number
  17. Transferred to AMEX (Existing)
  18. cancelled an AP reservation
  19. Add a missing stay
  20. Sent receipt to guest
  21. Thanked our Guest for being a Loyal member
  22. created a Fraud Case
  23. Offered guest 5000 points
  24. Created GA Case