Transferredto AMEX(Existing)spoke tothe frontdeskHandled aDiamondMemberBook NewAPReservationAdd amissingstaySubmitRefund inAP ToolVerified aHonorsaccountGuestprovidecasenumberHandled aSilver TiermemberTransferredto HotelGuest has anunrecognizedcharge oncredit cardThanked ourGuest forbeing aLoyalmembercompensateguest withpointscancelledan APreservationcreateda FraudCaseSentreceiptto guestHandleda GoldMemberCreatedGACaseEnroll aguestinto HHReceiveda "ThankYou" fromguestOfferedguest5000pointsCancelled APreservationdue toMedicalReasonsGuestrequest tospeak withthe hoteldirectlyGuest askedabout freenightcertificateTransferredto AMEX(Existing)spoke tothe frontdeskHandled aDiamondMemberBook NewAPReservationAdd amissingstaySubmitRefund inAP ToolVerified aHonorsaccountGuestprovidecasenumberHandled aSilver TiermemberTransferredto HotelGuest has anunrecognizedcharge oncredit cardThanked ourGuest forbeing aLoyalmembercompensateguest withpointscancelledan APreservationcreateda FraudCaseSentreceiptto guestHandleda GoldMemberCreatedGACaseEnroll aguestinto HHReceiveda "ThankYou" fromguestOfferedguest5000pointsCancelled APreservationdue toMedicalReasonsGuestrequest tospeak withthe hoteldirectlyGuest askedabout freenightcertificate

Guest Assistance - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Transferred to AMEX (Existing)
  2. spoke to the front desk
  3. Handled a Diamond Member
  4. Book New AP Reservation
  5. Add a missing stay
  6. Submit Refund in AP Tool
  7. Verified a Honors account
  8. Guest provide case number
  9. Handled a Silver Tier member
  10. Transferred to Hotel
  11. Guest has an unrecognized charge on credit card
  12. Thanked our Guest for being a Loyal member
  13. compensate guest with points
  14. cancelled an AP reservation
  15. created a Fraud Case
  16. Sent receipt to guest
  17. Handled a Gold Member
  18. Created GA Case
  19. Enroll a guest into HH
  20. Received a "Thank You" from guest
  21. Offered guest 5000 points
  22. Cancelled AP reservation due to Medical Reasons
  23. Guest request to speak with the hotel directly
  24. Guest asked about free night certificate