Enroll aguestinto HHcreateda FraudCaseCancelled APreservationdue toMedicalReasonsTransferredto HotelGuest askedabout freenightcertificateCreatedGACaseGuestprovidecasenumberspoke tothe frontdeskHandled aSilver Tiermembercancelledan APreservationBook NewAPReservationHandled aDiamondMemberAdd amissingstayVerified aHonorsaccountReceiveda "ThankYou" fromguestTransferredto AMEX(Existing)compensateguest withpointsSubmitRefund inAP ToolOfferedguest5000pointsHandleda GoldMemberGuest has anunrecognizedcharge oncredit cardGuestrequest tospeak withthe hoteldirectlySentreceiptto guestThanked ourGuest forbeing aLoyalmemberEnroll aguestinto HHcreateda FraudCaseCancelled APreservationdue toMedicalReasonsTransferredto HotelGuest askedabout freenightcertificateCreatedGACaseGuestprovidecasenumberspoke tothe frontdeskHandled aSilver Tiermembercancelledan APreservationBook NewAPReservationHandled aDiamondMemberAdd amissingstayVerified aHonorsaccountReceiveda "ThankYou" fromguestTransferredto AMEX(Existing)compensateguest withpointsSubmitRefund inAP ToolOfferedguest5000pointsHandleda GoldMemberGuest has anunrecognizedcharge oncredit cardGuestrequest tospeak withthe hoteldirectlySentreceiptto guestThanked ourGuest forbeing aLoyalmember

Guest Assistance - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Enroll a guest into HH
  2. created a Fraud Case
  3. Cancelled AP reservation due to Medical Reasons
  4. Transferred to Hotel
  5. Guest asked about free night certificate
  6. Created GA Case
  7. Guest provide case number
  8. spoke to the front desk
  9. Handled a Silver Tier member
  10. cancelled an AP reservation
  11. Book New AP Reservation
  12. Handled a Diamond Member
  13. Add a missing stay
  14. Verified a Honors account
  15. Received a "Thank You" from guest
  16. Transferred to AMEX (Existing)
  17. compensate guest with points
  18. Submit Refund in AP Tool
  19. Offered guest 5000 points
  20. Handled a Gold Member
  21. Guest has an unrecognized charge on credit card
  22. Guest request to speak with the hotel directly
  23. Sent receipt to guest
  24. Thanked our Guest for being a Loyal member