createda FraudCaseBook NewAPReservationCancelled APreservationdue toMedicalReasonsAdd amissingstayGuestrequest tospeak withthe hoteldirectlyGuest has anunrecognizedcharge oncredit cardcompensateguest withpointsSubmitRefund inAP ToolGuest askedabout freenightcertificateTransferredto AMEX(Existing)Verified aHonorsaccountThanked ourGuest forbeing aLoyalmemberHandleda GoldMemberCreatedGACaseHandled aSilver Tiermemberspoke tothe frontdeskcancelledan APreservationHandled aDiamondMemberTransferredto HotelSentreceiptto guestOfferedguest5000pointsGuestprovidecasenumberEnroll aguestinto HHReceiveda "ThankYou" fromguestcreateda FraudCaseBook NewAPReservationCancelled APreservationdue toMedicalReasonsAdd amissingstayGuestrequest tospeak withthe hoteldirectlyGuest has anunrecognizedcharge oncredit cardcompensateguest withpointsSubmitRefund inAP ToolGuest askedabout freenightcertificateTransferredto AMEX(Existing)Verified aHonorsaccountThanked ourGuest forbeing aLoyalmemberHandleda GoldMemberCreatedGACaseHandled aSilver Tiermemberspoke tothe frontdeskcancelledan APreservationHandled aDiamondMemberTransferredto HotelSentreceiptto guestOfferedguest5000pointsGuestprovidecasenumberEnroll aguestinto HHReceiveda "ThankYou" fromguest

Guest Assistance - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. created a Fraud Case
  2. Book New AP Reservation
  3. Cancelled AP reservation due to Medical Reasons
  4. Add a missing stay
  5. Guest request to speak with the hotel directly
  6. Guest has an unrecognized charge on credit card
  7. compensate guest with points
  8. Submit Refund in AP Tool
  9. Guest asked about free night certificate
  10. Transferred to AMEX (Existing)
  11. Verified a Honors account
  12. Thanked our Guest for being a Loyal member
  13. Handled a Gold Member
  14. Created GA Case
  15. Handled a Silver Tier member
  16. spoke to the front desk
  17. cancelled an AP reservation
  18. Handled a Diamond Member
  19. Transferred to Hotel
  20. Sent receipt to guest
  21. Offered guest 5000 points
  22. Guest provide case number
  23. Enroll a guest into HH
  24. Received a "Thank You" from guest