Offeredguest5000pointsSubmitRefund inAP Toolcreateda FraudCaseGuest askedabout freenightcertificateHandled aDiamondMemberAdd amissingstayspoke tothe frontdeskTransferredto HotelReceiveda "ThankYou" fromguestGuest has anunrecognizedcharge oncredit cardGuestrequest tospeak withthe hoteldirectlyTransferredto AMEX(Existing)Enroll aguestinto HHCreatedGACaseThanked ourGuest forbeing aLoyalmemberGuestprovidecasenumberSentreceiptto guestcompensateguest withpointscancelledan APreservationHandled aSilver TiermemberCancelled APreservationdue toMedicalReasonsBook NewAPReservationVerified aHonorsaccountHandleda GoldMemberOfferedguest5000pointsSubmitRefund inAP Toolcreateda FraudCaseGuest askedabout freenightcertificateHandled aDiamondMemberAdd amissingstayspoke tothe frontdeskTransferredto HotelReceiveda "ThankYou" fromguestGuest has anunrecognizedcharge oncredit cardGuestrequest tospeak withthe hoteldirectlyTransferredto AMEX(Existing)Enroll aguestinto HHCreatedGACaseThanked ourGuest forbeing aLoyalmemberGuestprovidecasenumberSentreceiptto guestcompensateguest withpointscancelledan APreservationHandled aSilver TiermemberCancelled APreservationdue toMedicalReasonsBook NewAPReservationVerified aHonorsaccountHandleda GoldMember

Guest Assistance - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Offered guest 5000 points
  2. Submit Refund in AP Tool
  3. created a Fraud Case
  4. Guest asked about free night certificate
  5. Handled a Diamond Member
  6. Add a missing stay
  7. spoke to the front desk
  8. Transferred to Hotel
  9. Received a "Thank You" from guest
  10. Guest has an unrecognized charge on credit card
  11. Guest request to speak with the hotel directly
  12. Transferred to AMEX (Existing)
  13. Enroll a guest into HH
  14. Created GA Case
  15. Thanked our Guest for being a Loyal member
  16. Guest provide case number
  17. Sent receipt to guest
  18. compensate guest with points
  19. cancelled an AP reservation
  20. Handled a Silver Tier member
  21. Cancelled AP reservation due to Medical Reasons
  22. Book New AP Reservation
  23. Verified a Honors account
  24. Handled a Gold Member