Handled aSilver TiermemberBook NewAPReservationGuest has anunrecognizedcharge oncredit cardThanked ourGuest forbeing aLoyalmemberHandled aDiamondMemberOfferedguest5000pointsAdd amissingstaySentreceiptto guestEnroll aguestinto HHTransferredto AMEX(Existing)Cancelled APreservationdue toMedicalReasonsTransferredto HotelGuestprovidecasenumberCreatedGACasespoke tothe frontdeskcompensateguest withpointscreateda FraudCaseGuestrequest tospeak withthe hoteldirectlyVerified aHonorsaccountReceiveda "ThankYou" fromguestGuest askedabout freenightcertificateHandleda GoldMembercancelledan APreservationSubmitRefund inAP ToolHandled aSilver TiermemberBook NewAPReservationGuest has anunrecognizedcharge oncredit cardThanked ourGuest forbeing aLoyalmemberHandled aDiamondMemberOfferedguest5000pointsAdd amissingstaySentreceiptto guestEnroll aguestinto HHTransferredto AMEX(Existing)Cancelled APreservationdue toMedicalReasonsTransferredto HotelGuestprovidecasenumberCreatedGACasespoke tothe frontdeskcompensateguest withpointscreateda FraudCaseGuestrequest tospeak withthe hoteldirectlyVerified aHonorsaccountReceiveda "ThankYou" fromguestGuest askedabout freenightcertificateHandleda GoldMembercancelledan APreservationSubmitRefund inAP Tool

Guest Assistance - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Handled a Silver Tier member
  2. Book New AP Reservation
  3. Guest has an unrecognized charge on credit card
  4. Thanked our Guest for being a Loyal member
  5. Handled a Diamond Member
  6. Offered guest 5000 points
  7. Add a missing stay
  8. Sent receipt to guest
  9. Enroll a guest into HH
  10. Transferred to AMEX (Existing)
  11. Cancelled AP reservation due to Medical Reasons
  12. Transferred to Hotel
  13. Guest provide case number
  14. Created GA Case
  15. spoke to the front desk
  16. compensate guest with points
  17. created a Fraud Case
  18. Guest request to speak with the hotel directly
  19. Verified a Honors account
  20. Received a "Thank You" from guest
  21. Guest asked about free night certificate
  22. Handled a Gold Member
  23. cancelled an AP reservation
  24. Submit Refund in AP Tool