Transferredto AMEX(Existing)Handled aSilver TiermemberGuestrequest tospeak withthe hoteldirectlyTransferredto HotelVerified aHonorsaccountCreatedGACaseEnroll aguestinto HHcancelledan APreservationOfferedguest5000pointsGuest has anunrecognizedcharge oncredit cardReceiveda "ThankYou" fromguestcompensateguest withpointsBook NewAPReservationCancelled APreservationdue toMedicalReasonsHandleda GoldMemberGuest askedabout freenightcertificateThanked ourGuest forbeing aLoyalmemberSubmitRefund inAP Toolcreateda FraudCaseHandled aDiamondMemberSentreceiptto guestAdd amissingstayspoke tothe frontdeskGuestprovidecasenumberTransferredto AMEX(Existing)Handled aSilver TiermemberGuestrequest tospeak withthe hoteldirectlyTransferredto HotelVerified aHonorsaccountCreatedGACaseEnroll aguestinto HHcancelledan APreservationOfferedguest5000pointsGuest has anunrecognizedcharge oncredit cardReceiveda "ThankYou" fromguestcompensateguest withpointsBook NewAPReservationCancelled APreservationdue toMedicalReasonsHandleda GoldMemberGuest askedabout freenightcertificateThanked ourGuest forbeing aLoyalmemberSubmitRefund inAP Toolcreateda FraudCaseHandled aDiamondMemberSentreceiptto guestAdd amissingstayspoke tothe frontdeskGuestprovidecasenumber

Guest Assistance - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Transferred to AMEX (Existing)
  2. Handled a Silver Tier member
  3. Guest request to speak with the hotel directly
  4. Transferred to Hotel
  5. Verified a Honors account
  6. Created GA Case
  7. Enroll a guest into HH
  8. cancelled an AP reservation
  9. Offered guest 5000 points
  10. Guest has an unrecognized charge on credit card
  11. Received a "Thank You" from guest
  12. compensate guest with points
  13. Book New AP Reservation
  14. Cancelled AP reservation due to Medical Reasons
  15. Handled a Gold Member
  16. Guest asked about free night certificate
  17. Thanked our Guest for being a Loyal member
  18. Submit Refund in AP Tool
  19. created a Fraud Case
  20. Handled a Diamond Member
  21. Sent receipt to guest
  22. Add a missing stay
  23. spoke to the front desk
  24. Guest provide case number