This bingo card has a free space and 24 words: No school code on FAFSA, Another department won't take the call, Blind Transfer, Crying, Leonet and/or internet goes down, Just wants to complain or vent, I can't afford that or How am I suppose to pay that?, Unauthorized parent, Needs hold removed to register but its advising hold, I have a hold, it's the Emergency Loan indicator, Where's my aid, doesn't meet SAP, Why hasn't my aid been applied?, I need to speak to someone in charge, I was told (insert anything ridiculous), Repeat caller or customer, Expects special treatment- doesn't think rules applied to them, Background noise- child, music at max, on the road, Yelling or swearing, Not understanding despite having it explained multiple times, Says W# or spells name crazy fast, Where's my TOPS, FAFSA rejected because student thinks they're Independent, Controller's sent me and Bad connection or strong accent that makes communication hard.
THE REAL FEE PAYMENT | Call Center Bingo | Fee Payment | Registration | "Things Customers Say"
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