Guest Experience Supervisor Bingo

Guest Experience Supervisor Bingo Card
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This bingo card has a free space and 24 words: Trained as Opening DM, Trained as Mid DM, Trained as Closing DM, Cross-trained in all Host Positions, Spends the majority of their time on the floor mentoring, motivating, & providing feedback to team, Assists with ongoing staff training, Monitors KPI's and checks in with staff every time they're below target @ 2pm, Fixes & Troubleshoots problems and issues as they occur, Never forgets to update trackers, contact sheets, etc., Positive & upbeat attitude over the radio when answering staff calls, Actively Sends Kazoos, Remembers to verbally thank staff and show gratitude, Answers Guest Complaints, Exemplifies Guest Obsession, Always leads their Preshow Energetically, Keeps staff engaged during shifts by visiting every position multiple times, Personally demonstrates Merlin Way Values at all times, Walks the attraction floor at least every hour, Assists with delivering staff PDP's & trainings, Reports every incident, near miss, etc. on the day they happen, Provides backup to staff without them asking for help, Manages in the moment when they see a staff issue occur, Completes all H&S checklists and Checks bathrooms for cleanliness throughout the day.

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